Raya Contact Center · EGX:RACC
Raya Contact Center — Investor Presentation (December 2018)
31 slides from Raya Contact Center's investor presentation, December 2018
Slide 1: Raya Contact Center Investor Presentation
Raya Contact Center Investor Presentation December 2018 1
Slide 2: I. Introduction to Raya Contact Center
I. Introduction to Raya Contact Center
Slide 3: A Leading Egyptian Provider of Business Process Outsourcing Services
A Leading Egyptian Provider of Business Process Outsourcing (“BPO”) Services Company Synopsis Key Metrics RCC is a leading Egyptian Provider of BPO Services. Founded in 2001 by Raya Holding for Financial Investments, the Company offers a variety of services to clients in Europe, Middle East & Africa
Slide 4: Track Record of Growth
Track Record of Growth Doubled Dubai operations and capacities to reach c.300 seats. Launched its 1st European Opened a new c.450 seat onshore delivery center in facility in West Cairo’s RCC was established with Increased its stake in Established strategic alliances Acquired a major re
Slide 5: A Wide-Ranging Provider of BPO Services
A Wide-Ranging Provider of BPO Services Customer Service Technical Support Account Profiling Lead Management Campaign Management Account Management Inbound Sales Tele-marketing 4,470+ 68% 36+ 1% FTE(1) Revenue Contribution(2) FTE(1) Revenue Contribution(2) 1,720+ 28% 198+ 3% FTE(1) Revenue Contribut
Slide 6: Serving Multiple Clients Across Various Industries
Serving Multiple Clients Across Various Industries A Sample of RCC’s Client Base One of the largest fast food chains American multinational technology One of the top 3 multinational One of the leading European companies One of the leading multinational globally conglomerate (#1 leader in networks &
Slide 7: From Multiple Facilities in the EMEA Region
From Multiple Facilities in the EMEA Region 6,159 248 workstations workstations 7 1 Facilities Facility 6,033+ 42+ Employees Employees 2001 2015 / 2016 Establishment Year / Operational Year Establishment Year / Operational Year 300 1 445+ 2014 / 2015 workstations Facility Employees Establishment Yea
Slide 8: Facilities Overview
Facilities Overview Overview of RCC’s Facilities 1 2 3 4 5 Raya HQ – 6th of October, Maadi Park 3 – Maadi, Raya October City, Cairo Downtown, Cairo Maadi Park 1 -Maadi, Cairo Cairo Cairo Year Established 2001 Year Established 2006 Year Established 2007 Year Established 2010 Year Established 2013 # o
Slide 9: RCC's Differentiators
RCC’s Differentiators RCC Differentiators Compared to RCC Differentiators Compared to Global Competition Regional / Local Competition Capitalize on Successful Track Record Over 1 Flexibility in Providing Tailored Services 1 Local / Regional Peers Accommodate High Value Client Segment 2 Better Cost S
Slide 10: II. Key Investment Highlights
II. Key Investment Highlights
Slide 11: Key Investment Highlights
Key Investment Highlights I A Growing Industry Supported by Key Fundamentals Trends II Leading Market Position in Increasingly Attractive Delivery Locations III Scalable Operational Platform Supported by a Low Capital Intensity IV Comprehensive Provider of BPO Services V Longstanding Client Relation
Slide 12: A Growing Industry Supported by Key Fundamental Trends
I A Growing Industry Supported by Key Fundamental Trends Attractive Market Segment With the growth witnessed in the BPO market, obvious trends towards nearshoring and offshoring coupled with robust growth in vertical segment industries, the contact center market is expected to benefit greatly espe
Slide 13: Leading Market Position in Increasingly Attractive Locations
Leading Market Position in Increasingly Attractive Core Egyptian II Market and Strong Presence in Favorable UAE and Polish Markets Location Portfolio Diversity within the Top 20 Favorable … With High Availability of Talent and Low Operational Cost Countries… Low India tier-1 AT Kearney 2017 Global S
Slide 14: Scalable Operational Platform Supported by a Low Capital Intensity
III Scalable Operational Platform Supported by a Low Capital Intensity RCC operates an asset light business model and rents all of its facilities, which has allowed for growth with limited Capex Key Highlights of RCC’s Facilities Location of RCC’s Facilities # of 9M-18 Existing Facilities New Facili
Slide 15: A Comprehensive Provider of BPO Services
IV A Comprehensive Provider of BPO Services One of the Only Regional Players that Provides Extensive Solutions … Social Media HR Services HR Services Revenue Contribution 9M 2018 HR Services Hosting Services Hosting Services Hosting Services Training / Consulting Training / Consulting 1 Contact Serv
Slide 16: Longstanding Client Relationship
V Longstanding Client Relationship … While Maintaining Strong Relationship Continuously Securing New Clients … …Resulting in High Retention Rates(1) with Existing Clients… # of New Clients Added > 8 years, < 5 years, 22% 24% 89% 96% 91% 88% 75% EGP 17 16 15 672 mn 10 10 9M 2018 FY 2014 FY 2015 FY 20
Slide 17: Efficient HR Management and State of the Art Infrastructure
Efficient HR Management and State of the Art Infrastructure VI Endorsed by Various Renowned Certificates Key Support Platform Highlights Information Technology Human Resources Security Reliability Quality A Talent Acquisition RCC has access to multiple recruiting channels including their website,
Slide 18: Segment Reporting | Offshore & Local Revenue
VII Segment Reporting | Offshore & Local Revenue Revenue breakdown by service type (EGP mn) Revenue and Expense Currency Mismatch Offshore Local Revenue Revenue Breakdown Egypt Cost of Sales Breakdown 759 9M-17 9M-18 CAGR 39.8% UAE and Poland 672 B 22% Cost of Sales 22% 25% 529 557 28% 25% Cost of 3
Slide 19: III. Strategy
III. Strategy
Slide 20: Well Defined Growth Strategy with Significant Room for Further Expansion
Well Defined Growth Strategy with Significant Room for Further Expansion Sustain #1 Position in Grow into #1 Player in Develop a Challenger A Egypt B GCC C Platform in Europe These strategic pillars are achieved through the below growth strategies Service Development Strategy Focusing on higher ma
Slide 21: IV. Financial Overview
IV. Financial Overview
Slide 22: Financial Overview: Factors Affecting Profitability
Financial Overview Factors Affecting RCC’s Profitability Key Factors Affecting the Company’s Top Line Growth and Margin Profile I Capacity and Utilization The Company’s top line growth is greatly affected by its total capacity (denoted by the evolution of its total number of workstations), as well a
Slide 23: Financial Overview: Growth Track Record
Financial Overview Growth Track Record Evolution of RCC’s # of Workstations(1) CAGR: 23.0% Average additional # of W/S (last 3 years) +473 Workstations 6,707 Average additional # of W/S (last 5 years) +324 Workstations 5,715 Average additional # of W/S (last 10 years) +407 Workstations 4,870 4,470 3
Slide 24: Financial Overview: Capacity and Utilization Analysis
Financial Overview Capacity and Utilization Analysis Evolution of RCC’s # of Workstations & Utilization Percentages Average Capacity Utilization % Egypt Dubai Poland 6,707 79% 80% 76% 5,715 72% 70% 4,870 248 4,470 245 300 3,850 165 300 145 6,310 5,381 145 4,630 145 4,454 6,159 3,740 5,170 4,325 4,56
Slide 25: Financial Overview: Segmental Reporting Overview
Financial Overview Segmental Reporting | Overview Segments Key Facts 1 Outsourcing 2 Hosting 3 Insourcing Performing all activities of human Outsourcing model is providing voice and Providing the needed contact center resources management from screening, to Description non-voice services to cl
Slide 26: Financial Overview: Segmental Reporting Overview
Financial Overview Segmental Reporting | Overview Offshore Outsourcing Local Outsourcing Hosting Insourcing Revenue evolution Revenue evolution Revenue evolution Revenue evolution New New New New +3 +2 +5 +6 +5 Clients +6 +8 +11 +7 +7 Clients +2 +0 +2 +0 +2 +0 +1 +1 +3 +1 Clients Clients Added Added
Slide 27: Consolidated Income Statement Overview
Financial Overview Consolidated Income Statement Overview Income Statement Summary Key Highlights In EGP mn, unless otherwise stated 2016 2017 9M17 9M18 Revenue Revenues in 9M18 recorded EGP 672 million, up 20.7% y-o- Revenue 528.0 760.6 558.6 674.3 y driven by both organic growth — securing new c
Slide 28: Consolidated Balance Sheet Overview
Financial Overview Consolidated Balance Sheet Overview Balance Sheet Summary Working Capital (EGP mn) In EGP mn, unless otherwise stated 2015 2016 2017 9M18 18.1% Accounts and Notes Receivables and Accrued Revenue Accounts and Notes Receivables and Accrued Prepayments and Other Debit Balances 162.7
Slide 29: Shareholding Structure
Shareholding Structure As at December 31st, 2018 Shareholding Structure ( December 31st, 2018) Shareholders by Geography (December 31st, 2018) Retail, 2.6% USA, 12.7% Local Institutions, 9.4% EU, 4.2% UK, 5.6% Foreign Institutions, Raya 32.9% Arab, 11.8% Egypt, 65.7% Holding, 55.1% Raya Contact Cent
Slide 30: Contact IR
Contact IR Investor_relations@rayacc.com Headquarters Ahmed Nour El-Din Hassan Direct: +202 3872 6000 (Ext. 21265) 26th July Street, Touristic Zone Head of Investor Relations & Investments 6th of October City Mobile: +201 000 733337 Giza, Egypt Fax: +202 3872 6001 PO: 12568 Visit our IR website: htt
Slide 31: Thank you
Thank you Raya Contact Center Investor Presentation 31
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