Slide 1: AI CX Automation Platform
INVESTOR PRESENTATION AI CX Automation Platform Powered by Trusted Knowledge NASDAQ: EGAN February 2026
Slide 2: Safe Harbor statement
Safe This presentation contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the third quarter Harbor of fiscal 2026 and fiscal 2026 full year ending
Slide 3: We are the #1 AI Knowledge Platform
Who we are We are the #1 AI Knowledge Platform Slide 3
Slide 4: Using AI Knowledge, eGain helps companies reduce customer service costs
Using AI Knowledge, eGain helps companies reduce customer service costs by 75% while improving experience by 20 NPS points.
Slide 5: The problem
The problem Businesses worldwide spend $1.5 trillion annually on customer service* Businesses must reduce costs to expand 1 Financial challenge profitability Lack of trusted answers leads to ineffective 2 Operational challenge customer self-service and poor agent performance Knowledge systems cannot
Slide 6: The solution
The solution AI Knowledge significantly lowers service costs and improves experience AI Knowledge delivers trusted answers to customers and Technology solution agents by automating the creation and curation of knowledge Trusted answers lead to increased customer self-service Operational impact and a
Slide 7: The opportunity
The opportunity $20B+ SaaS Market for AI Knowledge for Service Customer Service Market Enterprise Service Market 17 Million Conversational 100 Million CC Agents Self Service Employees = $5B = $5B = $10B $10k/agent/year $5/contact saving $1k/employee/year saving with saving with a with a $0.10/contac
Slide 8: Without a Knowledge Hub, AI cannot be trusted
Without a Knowledge Hub, AI cannot be trusted CONTENT KNOWLEDGE CONFLICTING SOURCES SILOS ANSWERS Website#2 AI Website Website #1 AI VIRTUAL ASSISTANT PDF Store #2 #2 SEARCH Mobile PDF store #1 TOOL AI SharePoint #2 Phone SharePoint Agents #1 HOME GROWN KMS Digital Confluence#2 AI Agents Confluence
Slide 9: Trusted answers come from a knowledge hub, a single source of truth
Trusted answers come from a knowledge hub, a single source of truth powered by experts and AI Experts Customer AI SharePoint Knowledge Author Knowledge Manager CREATE ORGANIZE Agent PDF Trusted SOURCE Answers PUBLISH Knowledge Hub CRM Field Rep Video . Audio . Text SINGLE SOURCE OF TRUTH SYSTEM OF R
Slide 10: Leader in Gartner Emerging MQ for GenAI Apps
Leader in Gartner Emerging MQ for #1 Knowledge Management for Customer Service GenAI Apps Market Guide - KMCS Market Guide 2024 #1 Knowledge Management and Composable Architecture - Critical Capabilities Report on Customer Engagement, 2025 Readers’ Choice #1 Peer Insights Customer Reviews (4.9/5.0)
Slide 11: Our Ideal Customer
Our Ideal Enterprise with 5000+ employees 1. High agent turnover or rapid employee onboarding Customer 2. Complex content and compliance needs 3. Conversationally deliver answers across all touch points Failed KM or GenAI project for Service 1. Home-grown KM or Legacy vendor KM not working 2. CRM KM
Slide 12: Global brands trust us
Global brands trust us FINANCIAL SERVICES HEALTHCARE & RETAIL & TELECOM & FEDERAL & STATE OTHER & INSURANCE INSURANCE MANUFACTURING MEDIA GOVERNMENT INDUSTRIES Slide 12
Slide 13: Why AI Knowledge now
Success@scale Why AI Knowledge now 30K 105 users user groups Knowledge silos with poor adoption • Not trustable, inconsistent answers 200 44 authors portals • Poor user adoption of knowledge tools Legacy KM could not power AI Knowledge Everywhere features for agents, claims managers, underwriters •
Slide 14: Why AI Knowledge now
Success@scale International Consumer Banking Why AI Knowledge now 3500 7 Struggling with service cost users portals • High growth business • Rapid agent turnover 14% 2X SFDC Knowledge failed AHT reduction speed to value • Weak creation/curation/feedback capabilities • Poor findability and content pe
Slide 15: Progress report
Progress report Slide 15
Slide 16: AI Knowledge and total SaaS ARR
AI Knowledge and total SaaS ARR • AI Knowledge ARR increased 27% YoY AI Knowledge now represents 64% of total SaaS ARR, • AI Knowledge’s net retention rate = 116% in Q226 up from 54% a year ago AI KNOWLEDGE ARR TOTAL SAAS ARR AI Knowledge % of Total SaaS ARR +7% $76.2 64% $71.1 +27% 54% 11% growth e
Slide 17: Revenue and growth
Revenue and growth LTM revenue of $91 million with LTM SaaS revenue growth of 4% LTM TOTAL REVENUE (YOY%) LTM SAAS REVENUE (YOY%) +2% +4% $89.0 $90.7 $85.0 $81.4 Q225 Q226 Q225 Q226 $ IN MILLIONS $ IN MILLIONS Slide 17 Note: Fiscal year ended June 30, 2025. Q226 represents quarter period ending Dece
Slide 18: Gross margins
Gross margins ~75% gross margins ~80% SaaS gross margins LTM GROSS PROFIT & MARGIN 1 LTM SAAS GROSS PROFIT & MARGIN 1 % of Revenue % of Revenue 79% 73% 71% 77% $66.3 $67.5 $63.0 $62.9 Q225 Q226 Q225 Q226 $ IN MILLIONS $ IN MILLIONS Note: Fiscal year ended June 30, 2025. Q226 represents quarter perio
Slide 19: Adj. EBITDA and operating cash flow
Adj. EBITDA and operating cash flow Expanding margins driving substantial growth in Adjusted EBITDA and Operating Cash Flow LTM ADJUSTED EBITDA & MARGIN1 LTM OPERATING CASH FLOW & MARGIN % of Revenue % of Revenue 15% 20% +82% +360% 9% $13.9 $18.4 5% $7.6 $4.0 Q225 Q226 Q225 Q226 $ IN MILLIONS $ IN M
Slide 20: Q226 financial results
Q226 Metric Performance financial Total Revenue $23.0 million, up 3% year-over-year SaaS Revenue $21.8 million, up 5% year-over-year results Non-GAAP SaaS Gross Margin 80%, up from 78% in Q225 Non-GAAP Gross Margin1 74%, up from 71% in Q225 Non-GAAP Net Income1 $3.0 million, or EPS of $0.11 Operatin
Slide 21: Q326 and FY26 guidance
Q326 and FY26 Q326 FY26 Total Revenue $22.2 M – $22.7 M $90.5 M – $92.0 M guidance GAAP Net Income $1.0 M – $1.5 M $4.5 M – $6.0 M GAAP EPS $0.04 – $0.05 $0.16 – $0.21 Non-GAAP Net Income1 $1.8 M – $2.3 M $8.8 M – $10.3 M Non-GAAP EPS1 $0.06 – $0.08 $0.31 – $0.36 Adjusted EBITDA2 $2.6 M – $3.1 M $10
Slide 22: Appendix
© 2026 eGain Corporation. All rights reserved. Slide 22
Slide 23: GAAP P&L last 5 quarters
GAAP P&L last 5 quarters $ in thousands Q225 Q325 Q425 Q126 Q226 SaaS 20,847 19,563 21,691 21,900 21,799 Professional services 1,542 1,446 1,543 1,608 1,180 Total Revenue 22,389 21,009 23,234 23,508 22,979 Cost of revenue 6,680 6,723 6,354 5,831 6,172 Gross Profit 15,709 14,286 16,880 17,677 16,807
Slide 24: GAAP to Non-GAAP reconciliation
GAAP to Non-GAAP reconciliation $ in thousands Q225 Q325 Q425 Q126 Q226 Gross profit $15,709 $14,286 $16,880 17,677 16,807 Gross profit % 70% 68% 73% 75% 73% Stock-based compensation expense 232 232 186 95 133 Non-GAAP gross profit 15,941 14,503 17,066 17,772 16,940 Non-GAAP gross profit % 71% 69% 7
Slide 25: GAAP to Non-GAAP reconciliation
GAAP to Non-GAAP reconciliation $ in thousands Q225 Q325 Q425 Q126 Q226 GAAP Cost of SaaS $4,626 $4,594 $4,233 $4,171 $4,438 Stock-based compensation expense - - - - - Non-GAAP cost of SaaS $4,626 $4,594 $4,233 $4,171 $4,438 GAAP Cost of professional services $2,054 $2,129 $2,121 $1,660 $1,734 Stock
Slide 26: GAAP to Non-GAAP reconciliation
GAAP to Non-GAAP reconciliation $ in thousands Q225 Q325 Q425 Q126 Q226 GAAP Net income $671 $66 $30,865 $2,820 $2,336 Stock-based compensation expense 622 699 496 523 645 Issuance of common stock warrant for services - - - 1,350 - Valuation allowance - - (28,964) - - Non-GAAP Net income $1,293 $765
Slide 27: Balance sheet
Balance sheet $ in thousands Dec-31-2025 Jun-30-2025 $ in thousands as of: Dec-31-2025 Jun-30-2025 Current Assets Current Liabilities Cash and Cash Equivalents 83,059 62,909 Accounts Payable 1,422 2,596 Accounts Receivables 13,769 32,775 Accrued Expenses 7,756 9,570 Prepaid & Other C/A 3,252 4,875 O