Slide 1: AI CX Automation Platform
INVESTOR PRESENTATION AI CX Automation Platform Powered by Trusted Knowledge NASDAQ: EGAN November 2025
Slide 2: Safe Harbor statement
Safe This presentation contains forward-looking statements within the meaning of the safe harbor provisions of the U.S. Private Securities Litigation Reform Act of 1995, including without limitation: our financial guidance for the second Harbor quarter of fiscal 2026 and fiscal 2026 full year ending
Slide 3: We are the #1 AI Knowledge Platform
Who we are We are the #1 AI Knowledge Platform Slide 3
Slide 4: eGain helps companies reduce customer service costs by 75%
Using AI Knowledge, eGain helps companies reduce customer service costs by 75% while improving experience by 20 NPS points.
Slide 5: The problem
The problem Businesses worldwide spend $1.5 trillion annually on customer service* Businesses must reduce costs to expand 1 Financial challenge profitability Lack of trusted answers leads to ineffective 2 Operational challenge customer self-service and poor agent performance Knowledge systems cannot
Slide 6: The solution
The solution AI Knowledge significantly lowers service costs and improves experience Financial outcome $400 billion in potential cost savings annually Trusted answers lead to increased customer self-service Operational impact and all agents can effectively resolve all contacts AI Knowledge delivers
Slide 7: The opportunity
The opportunity $20B+ SaaS Market for AI Knowledge for Service Customer Service Market Enterprise Service Market 17 Million Conversational 100 Million CC Agents Self Service Employees = $5B = $5B = $10B $10k/agent/year $5/contact saving $1k/employee/year saving with saving with a with a $0.10/contac
Slide 8: Without a Knowledge Hub, AI cannot be trusted
Without a Knowledge Hub, AI cannot be trusted CONTENT KNOWLEDGE CONFLICTING SOURCES SILOS ANSWERS Website#2 AI Website Website #1 AI VIRTUAL ASSISTANT PDF Store #2 #2 SEARCH Mobile PDF store #1 TOOL AI SharePoint #2 Phone SharePoint Agents #1 HOME GROWN KMS Digital Confluence#2 AI Agents Confluence
Slide 9: Trusted answers come from a knowledge hub
Trusted answers come from a knowledge hub, a single source of truth powered by experts and AI Experts Customer AI SharePoint Knowledge Author Knowledge Manager CREATE ORGANIZE Agent PDF Trusted SOURCE Answers PUBLISH Knowledge Hub CRM Field Rep Video . Audio . Text SINGLE SOURCE OF TRUTH SYSTEM OF R
Slide 10: Leader in Gartner Emerging MQ for GenAI Apps
Leader in Gartner Emerging MQ for #1 Knowledge Management for Customer Service GenAI Apps Market Guide - KMCS Market Guide 2024 #1 Knowledge Management and Composable Architecture - Critical Capabilities Report on Customer Engagement, 2025 Readers’ Choice #1 Peer Insights Customer Reviews (4.9/5.0)
Slide 11: Our Ideal Customer
Our Ideal Enterprise with 5000+ employees 1. High agent turnover or rapid employee onboarding Customer 2. Complex content and compliance needs 3. Conversationally deliver answers across all touch points Failed KM or GenAI project for Service 1. Home-grown KM or Legacy vendor KM not working 2. CRM KM
Slide 12: Global brands trust us
Global brands trust us FINANCIAL SERVICES HEALTHCARE & RETAIL & TELECOM & FEDERAL & STATE OTHER & INSURANCE INSURANCE MANUFACTURING MEDIA GOVERNMENT INDUSTRIES Slide 12
Slide 13: Why AI Knowledge now
Success@scale Why AI Knowledge now 30K 105 users user groups Knowledge silos with poor adoption • Not trustable, inconsistent answers 200 44 authors portals • Poor user adoption of knowledge tools Legacy KM could not power AI Knowledge Everywhere features for agents, claims managers, underwriters •
Slide 14: Why AI Knowledge now
Success@scale International Consumer Banking Why AI Knowledge now 3500 7 Struggling with service cost users portals • High growth business • Rapid agent turnover 14% 2X SFDC Knowledge failed AHT reduction speed to value • Weak creation/curation/feedback capabilities • Poor findability and content pe
Slide 15: Progress report
Progress report Slide 15
Slide 16: AI Knowledge gaining traction
AI Knowledge gaining traction 1 AI Knowledge ARR grew 23% year-over-year in Q126 AI Knowledge ARR represents 60% of SaaS ARR, up from 2 53% a year ago AI Knowledge net retention rate of 112%, up from 103% a 3 year ago Slide 16
Slide 17: Q126 Metric Performance
Q126 Metric Performance financial Total Revenue $23.5 million, up 8% year-over-year SaaS Revenue $21.9 million, up 10% year-over-year results Non-GAAP SaaS Gross Margin 81%, up from 77% in Q125 Non-GAAP Gross Margin 76%, up from 70% in Q125 Non-GAAP Net Income $4.7 million, or EPS of $0.17 Operating
Slide 18: $70.9 million in net cash
$70.9 million AI Knowledge investment focus • LTM Non-GAAP R&D1 expense up 10% year-over-year in net cash • Brand Marketing Share repurchase program • Purchased $1.5 million in Q126 Strong operating cash flow • $10.4 million, or 44% margin 1. Excludes stock-based compensation. Slide 18
Slide 19: Q226 and FY26 guidance
Q226 and FY26 Q226 FY26 Total Revenue $22.3 M – $22.8 M $90.5 M – $92.0 M guidance GAAP Net Income $1.2 M – $1.7 M $3.5 M – $5.0 M GAAP EPS $0.04 – $0.06 $0.12 – $0.17 Non-GAAP Net Income $1.9 M – $2.4 M $8.3 M – $9.8 M Non-GAAP EPS $0.07 – $0.08 $0.29 – $0.34 Adjusted EBITDA1 $2.7 M – $3.2 M $10.4
Slide 20: Appendix
© 2025 eGain Corporation. All rights reserved. Slide 20
Slide 21: Revenue and gross margin
Revenue REVENUE (YOY%) GROSS MARGIN 1 and gross 8% 3% 76% -6% -6% 71% 73% 70% margin -10% 69% $23.2 $23.5 $21.8 $22.4 $17.8 $21.0 $17.1 $15.9 $14.5 $15.4 Q125 Q225 Q325 Q425 Q126 Q125 Q225 Q325 Q425 Q126 $ IN MILLIONS $ IN MILLIONS 1. Excludes stock-based compensation. Slide 21
Slide 22: Net income and EBITDA margin
Net income and NON-GAAP NET INCOME1 (DILUTED EPS) ADJUSTED EBITDA MARGIN1 EBITDA $0.17 19% 21% margin $0.09 $0.04 $0.04 $0.03 7% 6% 6% $4.7 $4.5 $5.0 $2.4 $1.3 $1.3 $0.8 $1.4 $1.6 $1.2 Q125 Q225 Q325 Q425 Q126 Q125 Q225 Q325 Q425 Q126 $ IN MILLIONS $ IN MILLIONS 1. Excludes depreciation, intangibles
Slide 23: GAAP P&L last 5 quarters
GAAP P&L last 5 quarters $ in thousands Q125 Q225 Q325 Q425 Q126 SaaS 19,820 20,847 19,563 21,691 21,900 Professional services 1,979 1,542 1,446 1,543 1,608 Total Revenue 21,799 22,389 21,009 23,234 23,508 Cost of revenue 6,666 6,680 6,723 6,354 5,831 Gross Profit 15,133 15,709 14,286 16,880 17,677
Slide 24: GAAP to Non-GAAP reconciliation
GAAP to Non-GAAP reconciliation $ in thousands Q125 Q225 Q325 Q425 Q126 Gross profit $15,133 $15,709 $14,286 $16,880 17,677 Gross profit % 69% 70% 68% 73% 75% Stock-based compensation expense 230 232 232 186 95 Non-GAAP gross profit 15,363 15,941 14,503 17,066 17,772 Non-GAAP gross profit % 70% 71%
Slide 25: GAAP to Non-GAAP reconciliation
GAAP to Non-GAAP reconciliation $ in thousands Q125 Q225 Q325 Q425 Q126 GAAP Cost of SaaS $4,522 $4,626 $4,594 $4,233 $4,171 Stock-based compensation expense - - - - - Non-GAAP cost of SaaS $4,522 $4,626 $4,594 $4,233 $4,171 GAAP Cost of professional services $2,144 $2,054 $2,129 $2,121 $1,660 Stock
Slide 26: GAAP to Non-GAAP reconciliation
GAAP to Non-GAAP reconciliation $ in thousands Q125 Q225 Q325 Q425 Q126 Net income $652 $671 $66 $30,865 $2,820 Depreciation and amortization expense 93 82 88 77 88 Stock-based compensation expense 632 622 699 496 523 Interest income (771) (661) (597) (440) (462) Income tax (benefit) provision 488 2
Slide 27: Balance sheet
Balance sheet $ in thousands Sep-30-2025 Jun-30-2025 $ in thousands as of: Sep-30-2025 Jun-30-2025 Current Assets Current Liabilities Cash and Cash Equivalents 70,901 62,909 Accounts Payable 1,507 2,596 Accounts Receivables 23,399 32,775 Accrued Expenses 7,961 9,570 Prepaid & Other C/A 3,907 4,875 O