Vontier Corporation · NYSE:VNT
Vontier — Investor Presentation (September 2024)
33 slides from Vontier's investor presentation, September 2024
Slide 1: Shaping Service Key Findings
Shaping Service Key Findings
Slide 2: Survey Methodology and Demographics
SURVEY METHODOLOGY AND DEMOGRAPHICS Survey conducted at 95% confidence, +/- 4% margin of error Survey conducted from August 29, 2024 - September 17, 2024 • Respondent Qualifiers: o Live in the US o Be 18 years of age or older o Be employed full- or part-time at a gas station, convenience store, car wa
Slide 3: Demographics
> > » ENABLING THE WAY THE WORLD MOVES™ Demographics
Slide 4: Age
AGE NIONTIER ENABLING THE WAY THE WORLD MOVES"
Slide 5: State
STATE NIONTIER ENABLING THE WAY THE WORLD MOVES" Wisconsin % Tennessee 13% South Carolina 41% North Carolina 4.4% New York 5.8% Mlinois 21% Louisiana 2.1% Maryland 2.1% Michigan
Slide 6: Locale
LOCALE Rural 0, 18.0% Urban 34.7% Suburban 47.3%
Slide 7: Job Title
JOB TITLE Owner/Executive 6.2% Manager 25.1% Individual contributor 48.1% Supervisor/Team Lead 20.6% vote i
Slide 8: Years Employed
YEARS EMPLOYED
Slide 9: Business Type
BUSINESS TYPE
Slide 10: Number of Locations
NUMBER OF LOCATIONS 12.2% 10,0014 26% 5,001-10,000 2.4% 1,001-5,000 5.2% 501-1,000 7.3% 201-500 NIONTIER ENABLING THE WAY THE WORLD MOVES"
Slide 11: Key Findings
> > » ENABLING THE WAY THE WORLD MOVES™ Key Findings
Slide 12: Customers Are the Center of the Universe
FOR C-STORES, GAS STATIONS, CAR WASHES, AND REPAIR SHOPS, THE CUSTOMERS ARE THE CENTER OF THE UNIVERSE 86% Believe that customer feedback is crucial to improving business operations
Slide 13: Feedback Is Only Useful If It's Communicated
BUT FEEDBACK IS ONLY USEFUL IF IT’S COMMUNICATED 51% Say that customer feedback is not effectively communicated upward, and ICs were 17% more likely than those at the Supervisor level and above to say this While 44% Say it’s not effectively communicated across shifts, and those with 5,000+ locations
Slide 14: Old School Methods Mean Insights Get Lost
AND OLD SCHOOL METHODS MEAN VALUABLE INSIGHTS GET LOST IN TRANSLATION 59% 7 in 10 Gather feedback through in-person Believe that valuable customer interactions, and those working at feedback is often missed because it repair shops were 17% more likely was given in a one-off conversation than average
Slide 15: Businesses in the Dark on Customer Needs
LEAVING A SIGNIFICANT NUMBER OF BUSINESSES IN THE DARK WHEN IT COMES TO CUSTOMER NEEDS 36% Say that their company doesn’t fully understand the needs of their customers – in fact, 21% say that feedback is rarely (17%) or never (4%) implemented. Those with 5,000+ locations were 89% more likely than av
Slide 16: Many Stores Have Access to Customer Data
MANY STORES HAVE ACCESS TO CUSTOMER DATA – BUT ONLY A FRACTION ARE USING IT 71% 6 in 10 Have a customer loyalty program, Believe that valuable customer however, those working at repair feedback is often missed because it shops were 20% less likely than was given in a one-off conversation average to
Slide 17: This Unused Customer Data
THIS UNUSED CUSTOMER DATA 61% Report significant gaps in how data on customer preferences is used at their company, and those with 5,000+ locations were 18% more likely than average to say this
Slide 18: A Massive Missed Opportunity
IS A MASSIVE MISSED OPPORTUNITY FOR THESE BUSINESSES 83% 85% Feel that better data insights could Feel that better data insights could significantly increase customer significantly increase customer loyalty spending
Slide 19: Businesses Are a Pillar of Their Communities
THESE BUSINESSES ARE A PILLAR OF THE COMMUNITIES THEY SERVE 82% Have a recognizable, consistent customer base, and of those, 95% say their relationships with this group greatly impact customer experience
Slide 20: Many Are Missing Community Needs Opportunity
BUT MANY ARE MISSING THE OPPORTUNITY TO TAP INTO COMMUNITY NEEDS 39% Say their business is not fully adapted to the local community’s needs, and ICs were 29% more likely than those at the supervisor level and above to say this
Slide 21: Not Capitalizing on Community Engagement
AND NOT CAPITALIZING ON COMMUNITY ENGAGEMENT AS A BUSINESS TACTIC 89% 85% Agree that more localized customer Feel that community engagement recognition and engagement could initiatives would positively impact improve their community’s business, however 32% report that perception of their business th
Slide 22: How Are These Businesses Using Tech?
HOW ARE THESE BUSINESSES USING TECH? ACCORDING TO OUR PANEL: Payments 76% use technology in this way Ordering 62% use technology in this way Restaurants 56% use technology in this way, and those with 500+ locations were 29% more likely than those with 50 or fewer locations to say this. However, thos
Slide 23: Another Benefit of Tech? Solving Staffing Issues
ANOTHER BENEFIT OF TECH? SOLVING ONE OF THE MOST PROMINENT ISSUES BUSINESSES FACE TODAY 47% And 82% Are currently facing staffing Of those facing shortages agree that shortages, and those with 500+ investing in new tech could help locations were 19% more likely alleviate the burden on workers in tha
Slide 24: Offering a Solution to High Turnover Rates
AND OFFERING A SOLUTION TO HIGH TURNOVER RATES 36% Of those facing shortages say this is due to increased turnover And 42% Are exploring technology as a way to address high turnover rates, and those working at car washes were 40% more likely than average to say this
Slide 25: Having Tech Isn't Enough
BUT HAVING TECH ISN’T ENOUGH – IN ORDER TO MAKE TECH EFFECTIVE… 53% Believe that technology would boost their efficiency and/or productivity. Those working at gas stations were 15% more likely than average to say it would boost efficiency
Slide 26: Businesses Must Conquer Common Tech Hurdles
…BUSINESSES MUST CONQUER THESE COMMON TECH HURDLES 43% Say that their company’s tech is difficult to maintain, and those with 5,000+ locations were 26% more likely than average to say this 54% Say that tech adoption at their workplace is slow 51% Say that tech adoption at their workplace is inconsis
Slide 27: Properly Train Employees on New Tech
AND PROPERLY TRAIN THEIR EMPLOYEES ON HOW TO USE NEW TECH Nearly ¼ (24%) say that when their company implements new tech, they’re not adequately trained on how to use it
Slide 28: Inefficient Tech Use Decreases Customer Satisfaction
INEFFICIENT TECH USE CAN LEAD TO DECREASED CUSTOMER SATISFACTION 53% Say that the complexity of current systems is a barrier to better customer service 41% Say that their company’s technologies don’t work together And of those, 48% Say this leads to poor customer experience – ICs were 18% more likel
Slide 29: Tech Can Create Unsafe Work Environments
AND CREATE UNSAFE WORK ENVIRONMENTS 43% 37% Have felt unsafe due to outdated Have felt unsafe due to insufficient technology technology
Slide 30: Leaving Workers Feeling Behind the Curve
LEAVING WORKERS FEELING BEHIND THE CURVE 47% 49% Feel that their company is not Feel that their company doesn’t keeping up with industry tech invest enough in technology advancements
Slide 31: Many Businesses Striving for Sustainability
MANY BUSINESSES ARE STRIVING FOR SUSTAINABILITY Those in the Western US were 50% more likely than average to have implemented solar energy Those in the Northeast were 31% more likely than average to have reduced single-use plastics Those with 500+ locations were 30% more likely than average to have
Slide 32: Employees Are Reaping the Benefits
AND EMPLOYEES ARE REAPING THE BENEFITS 73% And 67% Of those whose companies have Say it creates opportunities for them implemented sustainability to move up in their company, and initiatives say it makes their work feel those working at car washes were more meaningful 24% more likely than average to
Slide 33: Thank you
NONTIER Thank you Please contact Vontier's communications team for more information: comms@vontier.com