Text S.a. · GPW:TXT
Text — LiveChat Software — Investor Presentation (July 2023)
43 slides from Text's investor presentation, July 2023
Slide 1: LiveChat Software S.A. Investor Presentation
LiveChat Software S.A. Investor Presentation July 2023 1
Slide 2: Vision and Mission for Text.com
VISION AND MISSION FOR TEXT.COM 2
Slide 3: Key Facts
KEY FACTS B2B subscription revenue Unique customer Global SaaS business acquisition model Ca 40% of MRR generated in the model Allowing high, US, less than 2% in Poland sustainable margins. Products Co-founders Dividend company LiveChat, ChatBot, HelpDesk, Consortium led by KnowledgeBase and OpenWid
Slide 4: Products: Key Features of Our Services
PRODUCTS Customer service platform Platform to build and Ticketing system for teams A tool for gathering allowing for a contact with launch conversational knowledge and sharing all human agent across all chatbots without coding the answers with channels and customers and within team asynchronously K
Slide 5: Company Overview
COMPANY OVERVIEW \! =N
Slide 6: Team of 280+
TEAM OF 280+ Meet us at www.livechat.com/team 6
Slide 7: LiveChat History
LIVECHAT HISTORY EBITDA+ GG PRO Positive result for Management LiveChat Software S.A. the first time in history buyout from GG First customers 63% of shares A business version 50% of shares acquired take over by GG of Gadu-Gadu Network S.A. LiveChat Sp. z o.o. by Capital Partners Network S.A communic
Slide 8: Company's Structure
COMPANY’S STRUCTURE 8
Slide 9: Shareholders
SHAREHOLDERS* * According to the shareholders’ notifications received by the Company and other public data from the Polish pension funds’ reports as of 31 December 2022 9
Slide 10: Clients
CLIENTS ~37 700 2800+ 150+ 25+ Companies from Clients of LiveChat Clients of ChatBot Countries Fortune 500’ list 10
Slide 11: Geography (MRR Split)
GEOGRAPHY (MRR SPLIT) MRR as at the end of May 2023 without taking into account revenues that are not allocated to specific countries. In this perspective, Poland accounts for approx. 1.5% of MRR 11
Slide 12: Business Update
Business Update
Slide 13: Annual Number of Interactions (mn)
Annual number of interactions (mn) 13
Slide 14: Business Update: Results 2022/23 FY
Business update ● Annual consolidated revenues up by 41.9% to PLN 315.7 mn Results whereas net profit increased by 44.8% to PLN 172.4 mn 2022/23 FY ● Q4 revenues up by 43.2% to PLN 88.5 mn and net profit almost hit PLN 50 mn (49.6 mn) ● Increase in the number of LiveChat customers by 704 and the KPIs
Slide 15: Dividend
DIVIDEND Dividend paid (PLN mn) Dividend per share (PLN) *Management’s proposition (final decision to be made by AGM). After the publication of the annual results, the Management Board presented its recommendation for profit distribution. PLN 153.2 million may be allocated for dividends, which means a
Slide 16: Transition into Text
Transition into Text ● At the upcoming AGM, we will propose to shareholders to change the name of LiveChat Software SA. ● We have no plans to change product names and will continue to leverage the power of our strong web domains. ● At text.com we already present our complete product portfolio. 16
Slide 17: 2022/23 Q4 preliminary results
2022/23 Q4 preliminary results
Slide 18: Quarterly Revenues (in USD mn)
QUARTERLY REVENUES (IN USD MN) As reported in reports on preliminary results The presented data are the estimates and preliminary as published in the respective reports. Therefore, they may ultimately differ from those shown in the periodic financial reports. Because the Company generates the vast maj
Slide 19: MRR of All Products (in USD mn)
MRR OF ALL PRODUCTS (IN USD MN) Monthly Recurring Revenues at the end of a given month 19
Slide 20: KPIs: LiveChat Number of Customers
KPI’S LiveChat (number of customers) At the end of March 2023 the number of LiveChat clients amounted to 37,061. In March alone, net customer growth was +216. 20
Slide 21: KPIs: ARPU of LiveChat
KPI’S ARPU of LiveChat (in USD) The increase in ARPU in Q3 compared to the previous quarter results from the application of the new price list in relation to the current customer base of the LiveChat product, as well as the gradual transfer of customers who were previously on legacy subscription pla
Slide 22: KPIs: ARPU and Initial ARPU of LiveChat
KPI’S ARPU and initial ARPU of LiveChat (in USD) Initial ARPU is just the "first payment". Many customers' ARPU grows significantly during their lifecycle, even in the first few months. Therefore, lower Initial ARPU does not have to prevent the growth of this KPI for the entire base. Initial Sale ARPU
Slide 23: KPIs: ChatBot Paying Customers
KPI’S ChatBot (number of paying customers) At the end of March the ChatBot product had 2,708 active and paying customers. 23
Slide 24: KPIs: ARPU of ChatBot
KPI’S ARPU of ChatBot (in USD) The visible increase in the sale price is the effect of introducing new subscription plans in January 2020 and new pricing for new customers in September 2022. Payments for additional interactions (exceeding the subscriber’s plan limit) are not included in the ChatBot M
Slide 25: Quarterly Revenues (in USD mn)
QUARTERLY REVENUES (IN USD MN) As reported in reports on preliminary results The presented data are the estimates and preliminary as published in the respective reports. Therefore, they may ultimately differ from those shown in the periodic financial reports. Because the Company generates the vast maj
Slide 26: MRR of All Products (in USD mn)
MRR OF ALL PRODUCTS (IN USD MN) Monthly Recurring Revenues at the end of a given month 26
Slide 27: KPIs: LiveChat Number of Customers
KPI’S LiveChat (number of customers) At the end of June 2023 the number of LiveChat clients amounted to 37,765. Net customer growth for a quarter was +700 clients. 27
Slide 28: KPIs: ARPU of LiveChat
KPI’S ARPU of LiveChat (in USD) ARPU remains on the new, higher level after the new price were introduced in Q4 2022 to the customer base of the LiveChat product and after the legacy plans (based on the PPS model, i.e. pay-per-seat ) were transferred to the PPA (pay-per-agent) model. Almost all cust
Slide 29: KPIs: ARPU and Initial ARPU of LiveChat
KPI’S ARPU and initial ARPU of LiveChat (in USD) Initial ARPU is just the "first payment". Many customers' ARPU grows significantly during their lifecycle, even in the first few months. Therefore, lower Initial ARPU does not have to prevent the growth of this KPI for the entire base. Initial Sale ARPU
Slide 30: KPIs: ChatBot Paying Customers
KPI’S ChatBot (number of paying customers) At the end of June the ChatBot product had 2,804 active and paying customers. 30
Slide 31: KPIs: ARPU of ChatBot
KPI’S ARPU of ChatBot (in USD) The visible increase in the sale price is the effect of introducing new subscription plans in January 2020 and new pricing for new customers in September 2022. Payments for additional interactions (exceeding the subscriber’s plan limit) are not included in the ChatBot M
Slide 32: Key Events
KEY EVENTS ● Estimated revenues grew by 37% y/y to USD 20.02 mn in Q4 2022/23 FY. Results & KPIs ● USD nominated MRR grew by 37.9% over the year to USD 6.4 million. ● Stabilization of ARPU in the LiveChat product and continued growth in ChatBot. ● Return to quarterly customer growth in the LiveChat
Slide 33: 2022/23 Financial Results
2022/23 financial results
Slide 34: Annual Revenues (in PLN mn)
ANNUAL REVENUES (IN PLN MN) *revenues for fiscal years ended March 31 34
Slide 35: MRR of All Products (in USD mn)
MRR OF ALL PRODUCTS (IN USD MN) +38% +15% +36% +18% At the end of a given month 35
Slide 36: Maintained High Profitability
MAINTAINED HIGH PROFITABILITY Net profit and net profit margin (PLN mn,%) EBITDA and EBITDA margin (PLN mn, %) 36
Slide 37: Financial Results (PLN mn)
FINANCIAL RESULTS (PLN MN) +41.9% +44.8% +44.8% 37
Slide 38: Financial Results (PLN mn)
FINANCIAL RESULTS (PLN MN) +43.2% +65.3% +63.7% 38
Slide 39: Cash Position (PLN mn)
CASH POSITION (PLN MN) cash 31.03.2023 The proposal of the Management Board is to pay out an advance toward dividend payment of PLN 1.46 in August 2023 and the remaining part of a dividend of 3.03 PLN in September, making the total dividend 5.95 per share. 39
Slide 40: Revenue per Product
REVENUE PER PRODUCT Revenues per product (PLN th) Q4 2021/22 Q4 2022/23 Change 2021/22 2022/23 Change * 57 438 82 551 +43.7% 207 326 292 318 +41.0% 3 479 4 483 +28.9% 12 019 18 003 +49.8% 900 1 496 +66.2% 3 170 5 401 +40.4% *Including: Marketplace and KnowledgeBase 40
Slide 41: Revenue Split by Products
REVENUE SPLIT BY PRODUCTS Q4 2022/23 revenue split 1.6% 5.5% 92.9% The price change effect helped LiveChat regain some of its revenue share in Q3. In the coming quarters, we expect a faster growth rate of new products. LiveChat revenues include Marketplace and KnowledgeBase 41
Slide 42: Dictionary
DICTIONARY Software as a Service, is a business model where a software is licensed on a subscription SAAS basis and it is stored in the cloud. Monthly Recurring Revenues, it is a measure of predictable total revenue generated from all MRR active and paying subscriptions in a particular month. It inc
Slide 43: Investor Relations
INVESTOR RELATIONS ir@livechat.com FIND OUT MORE: investor.livechat.com OR CHAT WITH US when we are not at the meetings DISCLAIMER This document may include forward-looking statements. Because such statements deal with future events, they are subject to various risks and uncertainties. The Company u
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