Thryv Holdings, Inc. · NASDAQ:THRY
Thryv — Q3 2021 Earnings Presentation
16 slides from Thryv's earnings presentation, Nov 11, 2021
Slide 1: Investor Supplement Third Quarter 2021
Exhibit 99.2 Investor Supplement Third Quarter 2021
Slide 2: Safe Harbor
Safe Harbor This Presentation may include certain forward-looking statements, including, without limitation, statements concerning the conditions of our industry and our operations, performance, and financial condition, including, in particular, statements relating to our business, growth strategies
Slide 3: 3rd Quarter SaaS Highlights
3rd Quarter SaaS Highlights Continued Momentum ARPU Expansion Record Active Users Revenue +41% YoY $340 (+31% YoY) Daily & Weekly +21% YoY Record Retention APPEALIE Overall SaaS Deepened Client 1.7% Seasoned Monthly Churn Award Winner Engagement 95% Seasoned Net Dollar Retention Customer Service and
Slide 4: 3rd Quarter Financial Highlights
3rd Quarter Financial Highlights $ in Thousands Q3-21 Q3-20 YoY SaaS Revenue $44,800 $31,821 41% EBITDA (5,508) 2,561 EBITDA % (12.3%) 8.0% Key Highlights: Marketing Services Revenue $213,210 $208,504 2% • Q3 SaaS revenue accelerated to +41% YoY EBITDA 96,231 66,733 • Customer mix, upsell opportunit
Slide 5: SaaS 3rd Quarter Financial Highlights
SaaS 3rd Quarter Financial Highlights 50.0 50% 45.0 45% 41% 40% 40.0 35% Our strategy is driving momentum in a 35.0 32% 30% large and growing market accelerated by 30.0 the need for SMBs to modernize 25% 25.0 20% 17% 15% 20.0 Investments have led to revenue 15.0 8% 10% acceleration and Thryv is well
Slide 6: Marketing Services 3rd Quarter Financial Highlights
Marketing Services 3rd Quarter Financial Highlights 300 60% 250 50% 45% 43% 200 41% 40% 32% 33% 150 30% 100 20% 50 10% 0 0% Q3-20 Q4-20 Q1-21 Q2-21 Q3-21 Revenue EBITDA Margin % • Gradual structural change in market driving predictable • 7+ billion references to directories representing over decline
Slide 7: Historical Segment Billings
Historical Segment Billings Marketing Services Billings (in millions) 500 0% 400 -5% -10% 300 -15% 200 -20% 100 -25% 0 -30% Q1-18 Q2-18 Q3-18 Q4-18 Q1-19 Q2-19 Q3-19 Q4-19 Q1-20 Q2-20 Q3-20 Q4-20 Q1-21 Q2-21 Q3-21 Billings YoY % • Marketing Services billings steady rate of decline $ in Thousands has
Slide 8: SaaS Metrics
SaaS Metrics MAUs (k) # Clients (k) YoY Change 31.1 45.2 27.0 44.1 2% -11% Q3-20 Q3-21 Q3-20 Q3-21 # Clients (k) YoY Change % ARPU Sales from New Acquisition Channels (as % of Revenue) $340 22% $260 10% Q3-20 Q3-21 Q3-20 Q3-21 8 Note: Results reflect U.S. SaaS segment only
Slide 9: SaaS Retention
SaaS Retention Original Metrics Seasoned Metrics Monthly Churn SMB Behavior is different than Seasoned Monthly Churn 3.4% enterprise behavior, as such this 3.0% 3.0% 2.7% measure of churn and net dollar 2.7% 2.6% 2.4% 2.5% 2.1% 2.1% retention excludes newer clients 2.1% 2.0% 1.8% 1.7% as they are in
Slide 10: Engagement
Engagement Highlights: MAUs by Frequency (k) • SaaS active users and usage frequency reached another new all-time high as daily and weekly active users increased 21% 31.1 year-over-year 27.0 • Team selling approach ensures platform is fit for the needs of the SMB • Deepening engagement over time - ◦
Slide 11: ThryvPay Update
ThryvPay Update Total Payment Volume (in 000's) $25,000 $20,000 Continued Strength in Adoption ~$50M TPV YTD $15,000 Lifetime Avg Transaction Size mid-$400 Most popular payment option within the Thryv $10,000 Customers choose ThrvyPay >50% of the time $5,000 Solid Trends in Payment Adoption Higher a
Slide 12: APPEALIE Award Winner 2021
APPEALIE AWARD WINNER 2021 ~- thryv 12
Slide 13: Updated FY 2021 Outlook
Updated FY 2021 Outlook FY 2021 Management Commentary • Raising previous annual guidance of $157 to $160 million U.S. SaaS Revenue $169 – $171 million • Q4: $46 to $48 million U.S. Marketing • Raising previous annual guidance of $750 to $770 million $785 to $790 million Services Revenue • Q4: $141 t
Slide 14: 2021 Priorities On Track
Engagement Drive Cloud Adoption Continue to educate clients on In SMB Market features and how to leverage Aggressively sell Thryv via new channels capabilities within platform. as business environment recovers. Expand app marketplace and drive Convert “unclouded”. time in-app. Efficiently and effect
Slide 15: Appendix
Appendix 15
Slide 16: Appendix: Non-GAAP Financial Reconciliation
Appendix: Non-GAAP Financial Reconciliation $ in Thousands Q3-21 Q3-20 Net Income (loss) $ 35,624 $ (145) Interest expense 16,546 15,609 Income tax expense (benefit) 13,802 (24,250) Depreciation and amortization expense 31,049 35,454 Restructuring and integration expenses 2,312 6,710 Transaction cos