Suncorp Group Limited · ASX:SUN
Suncorp — Morgans Queensland Investor Conference 2016
11 slides from Suncorp's conference presentation, Oct 12, 2016
Slide 1: Morgan's Queensland Investor Conference Presentation
ASX announcement For personal use only 12 October 2016 Morgan’s Queensland Investor Conference Presentation Attached is a copy of the presentation made at the Morgan’s 2016 Queensland Investor Conference today. Darren Solomon Company Secretary Suncorp Group Limited attch. 1 Suncorp Group Ltd- ABN 66
Slide 2: Suncorp Customer Strategy
Suncorp Customer Strategy For personal use only Mark Reinke Chief Customer Experience Officer
Slide 3: Strategy
Strategy For personal use only Create a better today Purpose ‘One Suncorp’ Business model Customer Strategy Capital Cost Culture Resilience Priority Morgans Queensland Investor Conference 2016 12 October 2016 2
Slide 4: Elevate the Customer
Elevate the Customer Creating a better today by growing customer connections For personal use only Our strengths: Customers want: 9 million customers To make informed decisions Trusted brands Simple and easy Simplified systems Trust and control Sustainable organic growth Morgans Queensland Investor
Slide 5: Connected Customers
Connected Customers For personal use only Meeting more needs Increasing frequency of interactions ++ + Home Meeting more needs Mobility & + + Self Money 2 or more needs met Connected = Morgans Queensland Investor Conference 2016 96% retention 4 12 October 2016
Slide 6: Connecting customers creates value
Connecting customers creates value Significant growth opportunity For personal use only Meeting more needs >60% 4x 4x + NPAT/ NPAT/ Customer Customer % of customers >30% <5% <1% 1 2 3 4 Needs met Morgans Queensland Investor Conference 2016 12 October 2016 5
Slide 7: Adopting a marketplace approach
Adopting a marketplace approach For personal use only » Engaging customers through omni-channel + » Curating solutions that customers care about + + Needs » Enabling customers to navigate and make + informed decisions Morgans Queensland Investor Conference 2016 12 October 2016 6
Slide 8: Seamless connected experiences
Seamless connected experiences For personal use only Collect & Select + Present + + Needs + + + Part of Suncorp Group Part of Suncorp Group Part of Suncorp Group Everything in one place Aggregated information Decision tools Access to solutions 7
Slide 9: Strategy in action: Connecting AAMI services
Strategy in action Connecting AAMI services For personal use only Morgans Queensland Investor Conference 2016 12 October 2016 8
Slide 10: Strategy in action: Online and physical stores
Strategy in action Online and physical stores For personal use only Morgans Queensland Investor Conference 2016 12 October 2016 9
Slide 11: Important disclaimer
Important disclaimer For personal use only This presentation contains general information which is current as at 12 October 2016. It is information given in summary form and does not purport to be complete. It is not a recommendation or advice in relation to the Group or any product or service offer
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