Worldline Sa · EURONEXT:WLN
Worldline Sa — Rise Travel 2025
14 slides from Worldline Sa's conference presentation, 2025
Slide 1: Rise Travel 2025
Rise Travel 2025 © Worldline - 1
Slide 2: Participants & Introductions
Participants & Introductions Moderators Participants Laurie Gablehouse Head of Global Travel Solutions Worldline Greg Toussaint Director – Payment Travel Expert Edgar, Dunn & Company Louis Wapler Manager – Payment Travel Expert Edgar, Dunn & Company Rise Travel 2025 © Worldline - 2
Slide 3: Agenda
Agenda • Participants & Introduction • Overview of existing industry pain points • Overview of industry best practices • Poll results o Digital commerce opportunity ▪ What is your brand's primary focus for digital commerce transformation? ▪ What is your top priority for increasing direct bookings? o
Slide 4: Workshop objectives
Workshop objectives OBJECTIVES TARGET AUDIENCE KEY TALKING POINTS Create a forum for peer exchange on payment challenges 1. Digital commerce and opportunities in hospitality opportunity 2. Management of multi- Identify key industry pain points Senior payment and technology property set-ups and poten
Slide 5: Hospitality payment landscape: existing industry pain points
Hospitality payment landscape Overview of existing industry pain points 1. Decentralised payment setup due to industry structure • Individual properties as merchants of record • Complex ownership and management models (dominance of franchise) 2. Complex distribution and payment flows across multiple
Slide 6: Hospitality payment landscape: top best practices
Hospitality payment landscape Overview of EDC’s top 5 best practices 1. Establish a centralised payment system • Deploy a single payment orchestration or COBO (Collect On Behalf Of) solution consolidating property payment processing and implement centralised payment reporting that aggregates transac
Slide 7: Digital commerce opportunity
Digital commerce opportunity Poll results What are your brand's primary focus for digital commerce What are your top priorities for increasing direct bookings? transformation? 3% 2% 5% 3% End-to-end digital customer journey 5% Reducing payment friction out checkout 7% Mobile check-in/digital keys Fl
Slide 8: Management of multi-property set-ups
Management of multi-property set-ups Poll results What payment capabilities does your brand most require from you in terms of multi-property set-ups and relationship with franchisees? Central payment processing 11% 21% Collect On Behalf of 15% Standardised POS equipment Fraud prevention measures 21%
Slide 9: Geographical expansion
Geographical expansion Poll results When expanding to new markets / regions, what are your Are you expanding in new markets / regions? main payment-related issues? Find local payment partners (e.g., 10% 0% payment gateway acquirer) Offer relevant local payment 33% methods (e.g., domestic schemes, 29
Slide 10: Focus on alternative payment methods
Focus on alternative payment methods Poll results Which alternative payment methods are most requested by your guests? 5% 0% International digital wallets (e.g., 7% Apple Pay, Google Pay, PayPal) Local digital wallets (e.g., Bizum) 38% Buy-Now-Pay-Later 17% Bank transfers Local payment methods 33% S
Slide 11: Payment priority and internal organisation (1/3)
Payment priority and internal organisation (1/3) Poll results What is your biggest payment-related challenge? 5% 0% Fraud/chargebacks 14% 24% Optimise/reduce the number of payment providers (e.g., PSPs) High acceptance costs Limited number of payment methods 14% Complexity of reconciliation 24% Inte
Slide 12: Payment priority and internal organisation (2/3)
Payment priority and internal organisation (2/3) Poll results Where will you prioritise investment in payment capabilities over the next 12-24 months? 7% 0% Additional payment methods 13% Centralised payment infrastructure 33% Guest payment experience Enhanced fraud prevention 20% Payment data analy
Slide 13: Payment priority and internal organisation (3/3)
Payment priority and internal organisation (3/3) Poll results Where does payment responsibility sit within your organisation? 0% 14% Finance Operations 14% Dedicated payments team 57% Distribution/eCommerce 14% IT Key take aways Payment responsibility sits predominantly within Finance (67%) with min
Slide 14: Key takeaways & conclusion
Key takeaways & conclusion 1. Investment priorities reflect operational maturity gaps rather than strategic alignment - The diverse investment focus across fraud prevention (33%), payment methods (25%), and centralization (25%) indicates hotels are at different stages of payment evolution, suggestin