Slide 1: Annual General Meeting 11 November 2003
2003 mber ve 11.No day UES > 2 [ | Meet re rshal ra te ompu C. Annual Gene
Slide 2: CEO's Presentation, Tuesday 11 November 2003
Computershare CEO’s Presentation Tuesday 11 November 2003 €omputershare
Slide 3: CEO's Presentation
CEO’s Presentation €omputershare
Slide 4: Where we have come from
Where we have come from > We grew from 70 people to 5,000 people in nine years » Purchased over 30 businesses » We remain the only global provider of stakeholder services > And we have learnt some lessons * We have to improve our sales and marketing * Never compromise with staff especially the quali
Slide 5: Technology Customers and Locations
_ Technology Customers - ee a ey G () Technology Locations Computershare Offices €omputershare
Slide 6: Regional structure
Regional structure Rob Chapman MD Steven Rothbloom Stuart Crosby Europe Middle East & Africa Executive ineach region -Sales and Marketing -Operations -Finance -Human Resources Penny Maclagan MD Technology Services MD MD North America Asia-Pacific €omputershare
Slide 7: Asia Pacific
Asia Pacific > Australia * Substantial increase in level of corporate actions * Won largest IPO’s this year eg Virgin Blue, Promina & ALH * Had solid growth in Plans, Analytics, Document Services » Hong Kong * Indications that IPO activity (particularly in China) is improving following SARS > New Ze
Slide 8: North America
North America > Canada * New executive team * Restructured Canadian business to reduce costs >» USA * Winning big name accounts eg PNC, Stanley Works * Have won $1 million per annum in new business in the last 2 weeks * Independently ranked as leader in service delivery * North American investment c
Slide 9: Europe, Middle East, Africa
Europe, Middle East, Africa > Appointed new regional MD and executive team in the UK > UK * Centralised operations * Absence of Merger and Acquisition activity but signs of modest recovery * Last week won deal worth $25 million plus over five years > South Africa * Poor past performance but improvin
Slide 10: Technology Services — Laying the foundations for the future
Technology Services — | na Laying the foundations for the future . Review . > Controllable costs down, enabling greater spend on R&D Transactions per FTE > R&D spend lays foundations for + New revenue streams: Employee Share Plans * Greater stakeholder self service Month €omputershare
Slide 11: Technology Services — Laying the foundations for the future
Technology Services — Laying the foundations for the future >» Foundations for greater self service 24/7 * Issuer reporting * Shareholder information access + Employee information access > All regions now on base infrastructure 2 + Web é * Telephone and IVR s « Workflow S = Oct 2002 Feb 2003 Jun 200
Slide 12: Services
Services Computershare has evolved. Our services have expanded... €omputershare
Slide 13: ...the same core strengths
...the same core strengths Contact Centre Technology IVR, Email, Telephony & Correspondence A ' Account Services Common Services Transaction — Processing ot Contact Centre Document Services Document Account Services Services €omputershare
Slide 14: Stakeholder management services: Shareholders
Stakeholder management services Services . Servicing our issuers and their... Shareholders Services For Investors - Since 1978 €omputershare
Slide 15: Stakeholder management services: Institutional investors
Stakeholder management services Services . Servicing our issuers and their... Institutional investors Analytical and Advisory Services - Since 1998 €omputershare
Slide 16: Stakeholder management services: Employees
Stakeholder management services Servicing our issuers and their... Employees Employee Share Plans - Since 1997 Computershare
Slide 17: Stakeholder management services: Corporate debt holders
Stakeholder management services Servicing our issuers by .... manaain Corporate Trust Canada - their ging Since 2000 corporate Fixed Interest Australia - debt holders Since 2001 €omputershare
Slide 18: Stakeholder management services: Relationships
s Stakeholder management services Servicing our issuers and their . | Loyalty initiatives and i , relationship management - Shareholders 4 Since 2003 (SRM) & : [Pepper] Employees A (ERM) Relationships Computershare
Slide 19: Stakeholder management services: Markets and regulators
Stakeholder management services _ Technology for: Servicing ... ‘Trading «Clearance “Settlement Markets . “Surveillance Regulators “Since 1995 Brokers €omputershare
Slide 20: Stakeholder management services: Georgeson
Stakeholder management services Expanding our Georgeson Shareholder services to issuers i 2 Communications is a and their... natural fit Shareholders Computershare
Slide 21: The Deal
The Deal > Should close by the end of December 2003 > Will pay around $180m > This includes up to 4.1million shares to senior staff > We will add 1,500 staff > Arelationship deal that makes sense for both parties @ PRiigpines €omputershare
Slide 22: Georgeson business lines
Georgeson business lines Proxy Solicitation Post Merger Clean Up Mutual Fund Solicitation Services Plans Small Shareholder Programs Fulfillment GS West Employee eligibility Source One Georgeson €omputershare
Slide 23: Why it makes sense for Computershare
Why it makes sense for Computershare > Increased presence in US Market * Good fit internationally - Canada, Australia, the UK & South Africa * More offices in Europe — France, Spain, Italy >A marketing & sales focussed organisation * Great fit with Computershare that has been traditionally weak in t
Slide 24: Synergies: shared services and consolidation
> Administration functions -significant savings through shared services > Consolidation of offices > Overflow for our call centres > IT infrastructure global networks > Use of our strong balance sheet > We sell to the same customers €omputershare
Slide 25: Early financial indications Georgeson
Early financial indications Georgeson > Their order book looking a lot stronger this financial year > Their International Division will benefit from our global strength > High value add businesses attracting high margins > We remain convinced it will be EPS positive this year €omputershare
Slide 26: New Business Areas
New Business Areas Employee : Benefi ts. “a 2 ti call Investor : Rélations~ Ne | Consulting 5a a Pron le €omputershare
Slide 27: Profile
_ Profile 20% 80% > Revenue now 65% —— 35% We are more than a Registry provider Revenue in 2 years time = 7 65% Computershare
Slide 28: Outlook
Outlook > First quarter results are strong * Driven by excellent results in Australia * Early indications of recovery in other global areas > Georgesons contribution excluded * Awaiting US regulatory approval and formal acquisition (mid December) « We will provide more detail on the financial impact
Slide 29: Annual General Meeting 11 November 2003
2003 mber ve 11.No day UES > 2 [ | Meet re rshal ra te ompu C. Annual Gene