Slide 1: Beyond Digital: A compelling service experience
Beyond Digital: A compelling service experience
Slide 2: Setting ourselves apart
Setting ourselves apart
Slide 3: Purpose Led Technology
Purpose Led oa Technology WW
Slide 4: Revenue Growth, Operating Margin, Capital Efficiencies
Revenue Operating Growth Margin Capital Competitive Execution & Efficiencies Strengths Delivery
Slide 5: Funeral claims paid within hours
98% of funeral claims 1st paid in 4 hours to cover or less frontline healthcare workers
Slide 6: Why? What?
V4 ViSAe en VP / JG \" \ K\ Ge vp \ NAGLE: “i ye
Slide 7: Saving the business R750m by 2022
Digitalisation of our customer and adviser experiences groupwide Saving the business R750m by 2022
Slide 8: Rectify
Rectify Rectify Simplify Amplify
Slide 9: Complete Migration end 2022, 25% Lower Cost
Complete Migration end 2022 25% Lower Cost Per Workload 6 Million SA Customer Records Rectify Simplify Amplify
Slide 10: A Hybrid Model: Winning in the new normal
A Hybrid Reduced Model: variable costs Winning in the new normal 16% contribution to our overall cost saving target Lowering occupancy levels Rectify Simplify Amplify 30-40%
Slide 11: Simplify
Simplify Rectify Simplify Amplify
Slide 12: Rectify Simplify Amplify
R59 960 R 12 648 R 12 648 to Old Mutual R59 960 BANK > saveainvesr, = protec > sowwrions For vou» R 120,000 R 120,000 R 120,000 Rectify Simplify Amplify
Slide 13: Advisor portal screens
• Show advisor portal screens Rectify Simplify Amplify
Slide 14: Life claims submitted on digital platforms
25% of all life claims submitted on digital platforms 1in10 customers are engaging digitally Rectify Simplify Amplify
Slide 15: Active Digital users
Active Digital users 500000 450000 500% 400000 440 000 350000 400 000 300000 250000 200000 150000 100000 50000 0 Users in SA Users in RoA 2019 2020
Slide 16: Old Mutual Insure claims per month
Old Mutual Insure 515 claims per month versus Restructuring 280 before IT partners 10% of our costs have been reduced Single Human Capital Platform across OML Rectify Simplify Amplify
Slide 17: Amplify
Amplify Rectify Simplify Amplify
Slide 18: For our advisers
For our Finalist in the advisers 2021 IDC Global Awards for Excellence in Digital 8000 Innovation advisers are using the platform daily Rectify Simplify Amplify
Slide 19: Advisor portal screens
• Show advisor portal screens Rectify Simplify Amplify
Slide 20: Advisor portal screens
• Show advisor portal screens Rectify Simplify Amplify
Slide 21: For our business
For our 175 business robots across 50 processes Executing 44 000 Transactions a week Rectify Simplify Amplify
Slide 22: Revenue Growth, Operating Margin, Capital Efficiency
Revenue Operating Capital Growth Margin Efficiency Attracting and retaining Streamlining the Enabling us to make the new customers through inefficiencies inherent right decisions through renewed access, in a non-digital, legacy better data efficiency, simplicity system and relevance Rectify Simplify
Slide 23: Transforming into the business Africa wants us to be
Transforming into the business Africa wants us to be