Exlservice Holdings, Inc. · NASDAQ:EXLS
Exlservice — Q4 2024 Earnings Presentation
17 slides from Exlservice's earnings presentation, Feb 26, 2025
Slide 1: Fourth quarter and Full Year 2024 financial results
ExlService Holdings Inc. Fourth quarter and Full Year 2024 financial results February 25, 2024
Slide 2: Safe harbor
Safe harbor Forward-looking statements This presentation contains forward-looking statements within the meaning of the United States Private Securities Litigation Reform Act of 1995. You should not place undue reliance on those statements because they are subject to numerous uncertainties and factor
Slide 3: Financial highlights: Fourth Quarter 2024
Financial highlights: Fourth Quarter 2024 Q4 revenue of $481.4 million, up 16.3% YoY with strong growth across both businesses Q4 adj EPS1 of $0.44, up 26.1% YoY Analytics segment Q4 revenue of $207.7 million, up 14.1% YoY on reported basis. Digital Operations & Solutions Q4 revenue of $273.7 millio
Slide 4: Financial highlights: Full Year 2024
Financial highlights: Full Year 2024 Full year revenue of $1,838.4 million, up 12.7% YoY with strong growth across both businesses Full Year adj EPS1 of $1.65, up 15.4% YoY Analytics segment full year revenue of $796.2 million, up 9.2% YoY on reported basis Digital Operations & Solutions full year r
Slide 5: 2024 Quarterly Revenue and Adj. EPS Growth
YoY 2024 Quarterly Revenue and Adj. EPS Growth +9.0% +10.7% +14.9% +16.3% Revenue (in millions) 472.1 481.4 $448.4 $436.5 Q1 2024 Q2 2024 Q3 2024 Q4 2024 +8.9% +10.8% +16.3% +26.1% 0.44 0.44 Adjusted diluted 0.40 0.38 earnings per share Q1 2024 Q2 2024 Q3 2024 Q4 2024 ©2023 ExlService Holdings, Inc.
Slide 6: Q4 2024 Digital Operations & Solutions segment revenue
Q4 2024 Digital Operations & Solutions segment revenue (in millions) $273.7 • Insurance growth was driven by the expansion of existing client $232.1 relationships and new client wins • Emerging growth was driven by expansion of existing client +18.0% relationships and new client wins • Healthcare gr
Slide 7: Full Year 2024 Digital Operations & Solutions segment revenue
Full Year 2024 Digital Operations & Solutions segment revenue (in millions) $1,042.2 • Growth was driven by expansion of existing client relationships and new client wins $901.5 +15.6% 2023 2024 Insurance Emerging Healthcare $614.0 $311.7 $529.9 $265.7 $116.4 +15.9% +17.3% $106.0 +9.8% 2023 2024 202
Slide 8: Q4 2024 Analytics segment revenue
Q4 2024 Analytics segment revenue $207.7 (in millions) $182.0 • Growth was driven by higher volumes in Payment services, +14.1% expansion of existing client relationships, new client wins in Analytics services Q4 2023 Q4 2024 ©2023 ExlService Holdings, Inc. All rights reserved. 8
Slide 9: Full Year 2024 Analytics segment revenue
Full Year 2024 Analytics segment revenue $796.2 $729.1 (in millions) • Growth was driven by higher +9.2% volumes in Payment services, expansion of existing client relationships, new client 2023 2024 wins in Analytics services ©2023 ExlService Holdings, Inc. All rights reserved. 9
Slide 10: Q4 and Full Year 2024 Adjusted operating margin
Q4 2024 Adjusted 17.8% 18.8% operating margin1 • Improvement driven by +100bps improved gross margin and SG&A operating leverage Q4 2023 Q4 2024 19.4% Full Year 2024 19.3% Adjusted +10bps operating margin1 • Improvement driven by 2023 2024 gross margin improvement 1) See slides 12 to 15 for informat
Slide 11: 2025 guidance
2025 guidance Based on current visibility, and a U.S. dollar to Indian rupee exchange rate of 87, U.K. pound sterling to U.S. dollar exchange rate of 1.25, U.S. dollar to the Philippine peso exchange rate of 58 and all other currencies at current exchange rates Revenue (in millions) Adjusted diluted
Slide 12: Appendix
Appendix EXL
Slide 13: Non-GAAP financial measures and reconciliations
Non-GAAP financial measures and reconciliations In addition to our reported operating results in accordance with U.S. generally accepted accounting principles (GAAP), we hav e included certain financial measures that are considered non-GAAP financial measures, including the following: • Adjusted ope
Slide 14: Non-GAAP financial measures and reconciliations (continued)
Non-GAAP financial measures and reconciliations (continued) A limitation of using non-GAAP financial measures versus financial measures calculated in accordance with GAAP is that non-GAAP financial measures do not reflect all of the amounts associated with our operating results as determined in acco
Slide 15: Non-GAAP reconciliation footnotes
(a) To exclude effects of employee severance costs and outplacement support costs of $4,762 and $nil and litigation settlement costs and associated legal fees of $1,412 and $613 for the year ended December 31, 2024 and 2023, respectively. To exclude effects of litigation settlement costs and associa
Slide 16: Non-GAAP reconciliation footnotes
(a) To exclude effects of employee severance costs and outplacement support costs of $4,762 and $nil and litigation settlement costs and associated legal fees of $1,412 and $613 for the year ended December 31, 2024 and 2023, respectively. To exclude effects of litigation settlement costs and associa
Slide 17: Investor Relations contact
John Kristoff exlservice.com Vice President, Head of Investor Relations Global headquarters 212.209.4613 320 Park Ave, 29th floor IR@exlservice.com New York, NY 10022 T: +1(212) 277-7100 F: +1(212) 277-7111 United States | United Kingdom | Australia Bulgaria | Colombia | Czech Republic India | Irela