Activeops Plc · LSE:AOM
Activeops — H1 FY25 Earnings Presentation
34 slides from Activeops's earnings presentation, November 2024
Slide 1: Interim Results FY25
ActiveOps Interim Results FY25 For the six months ended 30 September 2025 November 2024
Slide 2: Introductions
Introductions Richard Jeffery Emma Salthouse Executive Chair Chief Financial Officer richard.jeffery@activeops.com emma.salthouse@activeops.com Copyright © 2024 ActiveOps PLC. All Rights Reserved. 2
Slide 3: Contents
Contents 01 Introduction to ActiveOps & Overview of the Period 02 Financial Review 03 Strategy & Opportunity 04 Outlook Copyright © 2024 ActiveOps PLC. All Rights Reserved. 3
Slide 4: A leading provider of Decision Intelligence software for enterprise service operations
Revenue by Region A leading provider of Decision Intelligence software for enterprise service operations 19% Compelling software offering 55% ▪ Easy-to-implement offering 26% ▪ Provides immediate ROI to customers EMEIA North America APAC Revenue by Type 9% Employee intelligence Intelligence for case
Slide 5: ActiveOps Key Strengths
ActiveOps Key Strengths Growing market Differentiated offering with Blue chip customer base AI built in World of work has never been more Flagship customers in each of our complex, presenting growing target industries and geographic opportunity 15+ years of Service Ops expertise – markets bring comp
Slide 6: Fidelity International: Decision Intelligence in action
Fidelity International offers investment solutions and services, and retirement expertise to more than 2.88 million customers globally . Fidelity’s transformation 347%+ 1,100 journey was to: user growth • Increase operational resilience and efficiency since FY23 246 • Drive data to be the heart of d
Slide 7: H1 FY25 – Highlights
H1 FY25 – Highlights Good revenue and profit growth, trading in line with expectations for the full year Three new customer wins Strong performance in Migration of customers and strong expansions Canada and Africa, to ControliQ Series 3 going driving sustainable delivering ARR growth of well – platf
Slide 8: Financial review
Financial review Copyright © 2024 ActiveOps PLC. All Rights Reserved.
Slide 9: Commercial Model
Commercial Model Two types of revenue SaaS revenue SaaS Margin Margin ▪ Predominantly 1-year contracts 9% ▪ Charged on per user/per annum basis ▪ Typically invoiced annually in advance ▪ Revenue recognition over contract term 88% T&I Margin Margin Training & Implementation (T&I) revenue 91% ▪ Contro
Slide 10: Total Revenue
H1 FY25: Robust financial performance £18m £26.2m £23.7m £25m Supported by Series upgrades and contract £16m £22.1m extensions £14.3m £14m £13.1m £1.3m £12.3m £1.3m £20m £12m £1.4m Total Revenue £10m +12% £1.0m ARR £8m £15m CCY increase in Adj. EBITDA £13.0m SaaS Revenues (H1 FY24: £0.8m) £6m £11.8m
Slide 11: Robust P&L performance
Robust P&L performance Strong growth in Adj. EBITDA +25% increase from H1 FY24 Revenue Gross Margin SaaS Revenue Growth +11% £14.3m 84% (constant currency 12%) (H1 FY24: £13.1m) (H1 FY24: 84%) Training & Implementation +1% Continues to be an important revenue stream Gross Margin %: consistent perfor
Slide 12: EBITDA Bridge
EBITDA Bridge £2.5m Sales & Marketing Addition of 5 experienced £2.0m sales executives (£0.5m) Forex/Other £1.5m £1.2m H1 FY25 £0.1m adverse (£0.1m) movement in FX (£0.1m) (£0.2m) £1.0m £1.1m (£0.1m) £1.0m Capitalised R&D £0.8m £0.8m Continued investment £0.5m in product roadmap £0.0m Adj EBITDA H1
Slide 13: Strength of SaaS model
Strength of SaaS model Land and Expand success H1 FY25 SaaS ARR 87% of customers globally increased or by customer Annual Recurring Revenue +10% maintained ARR, including 31% who increased to £26.2m (H1 FY24: £23.7m) ARR by 20% or more +12% at constant currency Net Revenue Retention 108% Other (H1 F
Slide 14: Australian Tier 1 Banking Customer: Positive impact of Series 3 upgrade
Australian Tier 1 Banking Customer Positive impact of Series 3 upgrade Successful transition of long-standing RFP won and customer onto ControliQ Series 3 migration to Business and Series 3 Resulting in an ARR uplift of 23% Private Banking RFP process 1,600 underway Upsell opportunity with ControliQ
Slide 15: A strong financial platform
A strong financial platform Double digit ARR growth and sustainable profit before tax provide strong basis for expansion High levels of recurring Healthy balance sheet Strong cash position revenue Multiple expansion Sustainably profitable opportunities Copyright © 2024 ActiveOps PLC. All Rights Rese
Slide 16: Strategy and opportunity
Strategy and opportunity Copyright © 2024 ActiveOps PLC. All Rights Reserved.
Slide 17: Complexity and distributed data make managing ops as hard as ever
Complexity and distributed data make managing ops as hard as ever “Will any teams fail their ▪ Leaders must meet service commitments and maximise SLAs?” customer/employee experience across hundreds of processes, whilst continually increasing efficiency ▪ Leaders don’t have access to the data and ins
Slide 18: Leading the AI revolution in Service Operations
Leading the AI revolution in Service Operations The critical need for Decision Intelligence We are perfectly placed ▪ AI will automate more processes and reduce human teams 1 AI Apps to support key decisions in service operations ▪ Leaders don’t have the data and insight needed to make informed deci
Slide 19: Accelerating Capacity to Innovate
Accelerating Capacity to Innovate 30 Executive Insights Business Planning 25 Opi CWIQ Planning SMART Skills Integration API SUT Optimizer 20 Buzz Board More features Early Warning System Notifications will have been Teams App released 15 CaseworkiQ Smart Planning in the past Service Indicators 2 yea
Slide 20: ControliQ Series 4.0
ControliQ Series 4.0 Executive Insights Provides key performance indicators that enable senior leaders to drive teams’ performance and demonstrate their impact on the wider business. Smart Skills Centre An AI generated, always up to date catalogue of the technical skills and workload within a team,
Slide 21: Marketing momentum
Marketing momentum Capacity24 Early results Capacity23 vs Capacity24 attendees 62%+ FY24 vs FY25 YTD leads (MQLs) 16%+ FY24 vs FY25 YTD pipeline opps (SQLs) 46%+ Copyright © 2024 ActiveOps PLC. All Rights Reserved. 21
Slide 22: Expanding our Sales team
Expanding 3 in UK our Sales team ▪ Enterprise SaaS salesperson with over 25 years of experience, ex 5 senior sales executives hired, with UiPath, EMC, and BNC. further investment planned in H2 ▪ 15 years’ experience in technology sales, ex. Connex, Puzzel and IST Networks. SPOTLIGHT ON CANADA ▪ Insu
Slide 23: Better positioned to address our significant opportunity
Target sectors Better positioned to address our significant opportunity Banks Existing customer base Existing Growth TAM across top Business Process £26m potential 250 target Outsourcers ARR within existing accounts (BPOs) c. £90m ARR c. £900m ARR Insurance & Healthcare Copyright © 2024 ActiveOps PL
Slide 24: Current trading and outlook
Current trading and outlook Trading in line with full year expectations “Confident the investment into our sales team, and the growing AI capabilities of our platform, provide us with a fantastic springboard for growth in FY26 and beyond.” Second half has begun Land and Expand success Exciting produ
Slide 25: Questions?
Questions? Copyright © 2024 ActiveOps PLC. All Rights Reserved.
Slide 26: Thank you.
Thank you. Richard Jeffery richard.jeffery@activeops.com Emma Salthouse emma.salthouse@activeops.com
Slide 27: Appendix
Appendix Copyright © 2024 ActiveOps PLC. All Rights Reserved.
Slide 28: A strong Board
A strong Board Hilary Wright Bruce Lee Richard Jeffery Senior Independent Director Non-Executive Director Executive Chair Chair of the remuneration committee AS SID, Hilary has the deciding vote in Board meetings. Newest recruit to the Board – joined in July 2024 Brings strong technical leadership e
Slide 29: Robust P&L performance
Robust P&L performance Strong growth in Adj. EBITDA +25% increase from H1 FY24 YE 31 March (£M) H1 FY25 H1 FY24 SaaS Revenue Growth +11% SaaS Revenue £13,0m £11,8m (constant currency 12%) T&I Revenue £1,4m £1,3m Training & Implementation +1% Group Revenue £14,3m £13,1m Continues to be an important r
Slide 30: Solid Balance Sheet
Solid Balance Sheet As at (£M): Sep-24 Mar-24 Non-Current Assets £6,2m £6,5m Trade and Other Receivables £4,0m £5,9m Cash and Cash Equivalents £13,4m £17,6m Total Current Assets £17,4m £23,5m Total Assets £23,6m £30,0m Trade and Other Payables (£0,9m) (£2,2m) Accruals and Deferred Income (£12,5m) (£
Slide 31: ESG Update
ESG Update Commitment to reporting Celebrating our people and a supportive working environment Following review, we have added ActiveOps “Change Group” provides a forum for further elements of the Global representatives from all areas of the business to have input to Reporting Initiative (“GRI”) fra
Slide 32: UK tier 1 banking customer expansion
UK tier 1 banking customer expansion 4,000.0 Successful expansion across 3,500.0 Migration to departments, geographies and cross- Series 3 sale of new solutions - driven by proven 3,000.0 CaseWorkiQ ROI addition 2,500.0 Expansion ARR uplift of more than 10x ARR from across Re-platforming year 1 to y
Slide 33: Expansion Potential: Across remaining customer base
Expansion Potential: Across remaining customer base The migration of our existing client base + S3 to ControliQ presents a large Up sell opportunity with cross-sell and up-sell Majority of + CWiQ Replicable across a high proportion of customers at Cross sell our existing 70+ customer base inflection
Slide 34: Choose More. Choose ActiveOps
Choose More. Choose ActiveOps