Intellect Design Arena Ltd · NSE:INTELLECT
Intellect Design Arena — Investor Presentation (September 2017)
174 slides from Intellect Design Arena's investor presentation, Sep 20, 2017
Slide 1: Intimation to stock exchanges under Regulation 30(6)
INTELLECT/SEC/2017-18 September 20, 2017 1. The National Stock Exchange of India Ltd., Exchange Plaza, 5th Floor, Plot No. C/1, G Block, Bandra Kurla Complex, Bandra (E), Mumbai – 400 051 2. The Bombay Stock Exchange Ltd., 1st Floor, New Trade Ring, Rotunda Building, PJ Towers, Dalal Street, Fort, M
Slide 2: Banking on Intellect
BANKING ON INTELLECT Investor and Analyst Summit | September 20, 2017
Slide 3: Safe Harbor Statement
Safe Harbor Statement Certain statements in this release concerning our future prospects are forward-looking statements. Forward- looking statements by their nature involve a number of risks and uncertainties that could cause actual results to differ materially from market expectations. These risks
Slide 4: Structure of Presentation
Structure of Presentation 5 2 3 Lines of What didn’t work well What 4 Business 6 1 worked well What did Future outlook we change Who are we 2
Slide 5: Who Are We?
1 WHO ARE WE? 3
Slide 6: Intellect is #2 in Digital Banking
Intellect is World #2 in Digital Banking DIGITAL CHOSEN WELL AHEAD OF TIME 4
Slide 7: Global FinTech Leader for BFSI
Global FinTech Leader for BFSI LED BY INDEPENDENT LEADERSHIP TEAMS 5
Slide 8: What Didn't Work Well
2 WHAT DIDN’T WORK WELL 6
Slide 9: What Didn't Work Well
What Didn't Work Well Unexpected Global events Our Guidance in 2016 failed to deliver 1 2 like Brexit jerked the guidance DSO went up to 180 days and Delay in Fund raising by 2 quarters 3 4 now corrected to 157 days in last 2 quarters 7
Slide 10: What Worked Well
3 WHAT WORKED WELL 8
Slide 11: Intellect Strategy
Intellect Strategy DIGITAL CONTEXTUAL REAL TIME 9
Slide 12: Intellect Journey
Intellect Journey 2015 2016 2017 Sharpening Go To Market Art of the products winning deals 10
Slide 13: Four Elements
Four Elements Growth Moat Assurance Margins Cash 11
Slide 14: Moat
Four Elements Moat Growth Assurance Margins Cash 12
Slide 15: Economic Moat
Economic Moat Switching Cost to Network Effect Intangible Assets Cost Advantage customer Cost of Engineering and Brand Awareness to Delivery – 2 times Brand call for RFP to Early Start Early Start effective than Brand Pull competition Technology – Complete Succeeding in Network DIGITAL 3.0 stack Rig
Slide 16: Last 2% = 200%
Last 2% = 200% 14
Slide 17: Digital 3.0
Digital 3.0 CX, API Services, Contextual (ML, Bigdata, Cloud Native) DIFFERENTIATED IP STRATEGY 15
Slide 18: Digital Transformation Deals
DIGITAL TRANSFORMATION DEALS 16
Slide 19: Digital Transformation Deals
DIGITAL TRANSFORMATION DEALS 17
Slide 20: Digital Transformation Deals
DIGITAL TRANSFORMATION DEALS 18
Slide 21: Digital Transformation Deals
DIGITAL TRANSFORMATION DEALS 19
Slide 22: Digital Transformation Deals
DIGITAL TRANSFORMATION DEALS 20
Slide 23: Digital Transformation Deals
DIGITAL TRANSFORMATION DEALS 21
Slide 24: Growth Assurance
Four Elements Growth Moat Assurance Margins Cash 22
Slide 25: Consistent Growth
CONSISTENT GROWTH FY15 FY17 CAGR 22.61% 608 cr 914 cr Revenue 34.68% License 86 cr 156 cr AMC 24.89% 109 cr 170 cr 23
Slide 26: EBITDA and Net Profit Positive since Q4 FY17
EBITDA and Net 50% Profit Positive Consistent since Q4 FY 17 margins 24
Slide 27: What Did We Change
4 WHAT DID WE CHANGE 25
Slide 28: What did we change
What did we change Focus on License Sharpening the Value from Deal Closure Process Deal as a Project vs Value Deal as a Process Focus on Principal Collections Solution Provider 26
Slide 29: Four Lines of Business
5 FOUR LINES OF BUSINESS Four Revenue Streams 27
Slide 30: Digital Transaction Banking: 71 customers, 20 wins
Digital Corporate Contextual Digital Digital Supply Trade Finance Online Cash Payments Liquidity Chain Finance Management Invested in Premium Brand Very Healthy Marquee wins business to drive and Premium pipeline - dominant position Pricing 71 of Total Customers in Global markets 15 20 Wins in last
Slide 31: Digital insurance: 17 customers, 4 wins
Xponent ML based Digital Risk Analyst intelligent Distribution underwriting workstation Digital Entering US market with Marquee wins Disruptive technologies 4 Customers transformation for technology lazy signed on Cloud in deals with 17 of Total Customers customers US (Most difficult 3 giants – LIC,
Slide 32: Digital core and lending: 116 customers, 23 wins
Intellect Intellect Intellect Intellect Quantum for Digital Core Digital lending Credit cards Central banks Large Market with Most Central banking Marquee wins sharp focus on comprehensive product – Quantum Tier 2 and Tier 3 Digital platform – A leader in the 116 of Total Customers banks. with Built
Slide 33: Treasury and wealth: 74 customers, 16 wins
One Treasury Trust Banking (BASEL III based One Markets & Wealth Treasury) Wealth is a big WestPac, Citi, Digital Equity Trust Banking is Marquee wins market and great RBI – marquee Portal a sharp market pipeline customers 74 of Total Customers 16 Wins in last 4 quarters 31
Slide 34: Margins
Four Elements Growth Moat Assurance Cash Margins 32
Slide 35: Driving Higher Margins
Driving Higher Margins Growth Moat Assurance Every additional Stable S&M, dollar wins, R&D and adds 60 cents G&A costs to the bottomline 33
Slide 36: Sales & Marketing cost
Sales & Marketing cost Market Acceptance Cost In INR Cr 34
Slide 37: Cash
Four Elements Growth Moat Assurance Margins Cash 35
Slide 38: Cash Position
Cash Position Rights issue for $30 Mn completed Promoter Loan to be repaid by surplus real estate liquidation Focus on Collections 36
Slide 39: Future Outlook
6 FUTURE OUTLOOK 37
Slide 40: Future Outlook
Future Outlook Moving to higher deal Focus on growing value based on product License Revenues differentiation Market awareness costs are behind us 38
Slide 41: Copyright and confidentiality notice
© 2017, Intellect Design Arena Limited. All rights reserved. These materials are confidential and proprietary to Intellect and no part of these materials should be reproduced, published in any form by any means, electronic or mechanical including photocopy or any information storage or retrieval sys
Slide 42: Strategic Sales Engagements
Strategic Sales Engagements “Deal as a project vs deal as a process”
Slide 43: Strategic Sales Engagement
Strategic Sales Engagement Goal definition Support the achievement of iGTB‘s Strategy to drive global growth by delivering: Solutions architecture of market-centric and client-centric solutions, where iGTB product and services assets are leveraged across product groups to achieve greater value for
Slide 44: Strategic Sales Engagement
Strategic Sales Engagement Key Objectives • Increase Sales capability and subsequently account revenue contribution to iGTB/Intellect growth objectives (increased wallet share) • Direct support for strategic client engagements • Sales education on key strategic offerings and positioning of iGTB stra
Slide 45: Strategic Sales Engagement
Strategic Sales Engagement Focus area Phase I Phase II Phase III Design & Development Qualification/Quantification/Enablement Management •Corporate Strategy •Market Research •Market Development •Channel Marketing •Solutions Strategy •Product Research •Channel Development •Channel Management •Product
Slide 46: Strategic Sales Engagement
Strategic Sales Engagement Key enabling capabilities Functional Resource Primary Role Evangelize, Enable, Educate, Activate, Deal Support, Sales Support Sales Training/Education with all GTM Channels and Sales Support for Strategic Solutions Executive Solution Strategic positioning and solution offe
Slide 47: Account Planning and Engagement
Account Planning and Engagement Need to understand the needs, pains and goals of our customers and prospects
Slide 48: Account Planning and Engagement
Account Planning and Engagement Research, analysis, synthesize and define plan of approach
Slide 49: Account Planning and Engagement
Account Planning and Engagement Understand the plan and define strategy, manage the process • WHAT • What are we proposing? • WHY • Why is this an issue in the market? • Why would the bank buy the proposed solution • Why would that be good for iGTB • HOW • How are we going to engage with the bank •
Slide 50: Account Planning and Engagement
Account Planning and Engagement Strategic Design Thinking and Engagement with prospects leveraging FT8012
Slide 51: Copyright and confidentiality notice
© 2015, Intellect Design Arena Limited. All rights reserved. These materials are confidential and proprietary to Intellect and no part of these materials should be reproduced, published in any form by any means, electronic or mechanical including photocopy or any information storage or retrieval sys
Slide 52: Intellect – Digital 3.0 Strategy
Herber de Ruijter / Head of Digital Intellect – Digital 3.0 Strategy API First and Experience-led Digital Banking for the 21st century.
Slide 53: Digital Agenda for today
Digital Agenda for today Mumbai, September 20 2017 Market trends and focus areas? Which problems are worth solving through Product IP? Product-strategy highlights.
Slide 54: Where is Intellect's Digital Focus today?
Where is Intellect’s Digital Focus today?
Slide 55: Banks operate on a narrow system created for the Industrial Revolution
BANKS: OPERATE on a NARROW SYSTEM CREATED for the INDUSTRIAL REVOLUTION
Slide 56: You are not going to die, you are going to turn digital
“You are not going to die, you are going to turn digital” Jeif Bezos, Amazon
Slide 57: Digital Revolution: New Forms of Commerce and Trade
DIGITAL REVOLUTION NEW FORMS of COMMERCE and TRADE
Slide 58: From Number of Branches to Number of Stars
From Number of Branches to Number of Stars '
Slide 59: Service and Product Availability At Any Device
Service and Product Availability At Any Device
Slide 60: Instant Accessible
Instant Accessible intellect @ Design for Dig \ —
Slide 61: Provisioning and Origination: Friction less
Provisioning and Origination: Friction less
Slide 62: Commoditization: Open Banking
Commoditization: Open Banking API
Slide 63: APIs already power the world
APIs already power the world intellect @ 8B Design for Digital Infrastructure “amazon ——y web servings: Braintree Payments Rat ns ee Communications © twilio —— . . | q§B SendGrid Email Mapping . — tors max us
Slide 64: Bank's API roadmap: Prepare to Comply & Compete
Bank’s API roadmap: Prepare to Comply & Compete PREPARE TO COMPLY Prepare IT architecture for dealing with real-time third party access to account data & payments; do the groundwork well before standards are finalized – develop and test your API in good time. PREPARE TO COMPETE Develop market-leadin
Slide 65: New Business Models on the Horizon
New Business Models on the Horizon Scenario 1 Digital Core Systems Banking Digital CX Scenario 2 Lean Built-for-Digital Banking Platform Core Greenfield Digital Fintech Providers Scenario 3 Banking Services Fintech Providers Aggregator Aggregator Fintech Providers Core Systems Scenario 4 Omni-Channe
Slide 66: Banks want to become Digital Leaders
Banks want to become Digital Leaders
Slide 67: Boardrooms are changing
Boardrooms are changing intellect Design for Digital
Slide 68: Including boardroom advisors
Including boardroom advisors
Slide 69: Shift to Digital through change in customer behavior
Shift to Digital through change in customer behavior Every Journey starts with User’s Need(s)… Technology Systems Processes Mind Devices Applications Banks
Slide 70: Shift to Digital: Where Intellect chose to play
Shift to Digital Where Intellect chose to play Magic happens here. Hard work and complexity happens here. Technology Systems Processes Mind Devices Applications Banks
Slide 71: Digital Market and Product Strategy
Digital Market and Product Strategy
Slide 72: To transform customers, Intellect transformed
To transform customers, Intellect transformed. Early 2016
Slide 73: Product Structure transformed
Product Structure transformed Early 2016
Slide 74: Journey to Product-Market Fitment
Journey to Product- Market Fitment
Slide 75: Transformed into Digital Product Suites
Transformed into Digital Product Suites Now DIGITAL
Slide 76: How we 'crossed the chasm'
How we ‘crossed the chasm’? o o #"$ o o
Slide 77: Product Evolution 2016 - 2020
Product Evolution 2016 - 2020 1 BaaP Tier 1/2 2 BPaaS Cloud PaaS Partner SI Enablement 3 BaaS Cloud
Slide 78: Co-Innovate with Launching Customers
Co-Innovate with Launching Customers
Slide 79: Digital deals drive 60%+ revenue
Fact check Digital deals drive 60%+ revenue, and pipeline 70%+ sales conversion on digital transformational deals. Avg. dealsize more than doubled.
Slide 80: CBX drives value of most deals
CBX drives value of most deals DIGITAL DIGITA D AL
Slide 81: Contextual Banking Xperience Platform for Opti-Channel Delivery
Intellect’s Contextual Banking Xperience Platform for Opti-Channel Delivery Desktop, Tablet, Responsive- and Native Mobile optimized Contextual and Predictive through machine learning Deploy Anywhere: Cloud Native & On Premise API first and Micro Services based Pluggable and World class UX and Exten
Slide 82: API-First Architecture
API-FIRST ARCHITECTURE
Slide 83: Banks have various strategic options
Banks have various strategic options Strategic Options (not mutually exclusive) Bank as back-end service provider. Bank owning & expanding customer relation Leading Open API Leading UX Expand Eco System Basic Compliance Beyond banking Provider Comply with barebone Develop advanced API Defend positio
Slide 84: Transformation Accelerators
TRANSFORMATION ACCELERATORS
Slide 85: Buy versus Build
Buy versus Build intellect @ 6B Design for Digital Figure 11: Buy vs. Build Q. ts your bank buying more from technology vendors than it did in the past? (N=34) The same 35% Source: Aite Group survey of 34 large ang migsize banks around the gioce, June to Aaly 2orF
Slide 86: Architecture modernization aimed at Tier 1/2 preferences
Architecture modernization Aimed at Tier 1/2 preferences APIs and Extension Points: One code base for each region Customizations can be configured or are separated from product code 95% based on OSS, and 100% open standards based. SDK to accelerate ‘wrapping’ of backend apps CI/CD enabled through au
Slide 87: 60+ APIs Delivered
Fact check 60+ APIs Delivered First white-label Cloud-native, API-first and Micro-Services based Architecture SDKs empower 3rd parties and banks to extend the value of the platform, or tailor.
Slide 88: IP Delivery: Componentized and A-la-carte
IP Delivery: Componentized and A-la-carte
Slide 89: Address needs for segment, geo and markets
Address needs for segment, geo and markets Configure
Slide 90: Innovate on the Glass, Increase Self-Service Adoption
INNOVATE ON THE GLASS INCREASE SELF-SERVICE ADOPTION
Slide 91: Current UX priorities at FIs
Current UX priorities at Fls intellect Figure 6; Importance of User Experience @. How high a priority is it for your bank to enhance user experience for your cash managementitransaction banking customers? (N*34) It is something we are consitenng but nol a big area Important focus of irwestment areas
Slide 92: User Experience at Center of Every IT Decision
User Experience at Center of Every IT Decision
Slide 93: State of the Market
State of the Market intellect @@ Design for Digital Figure 5: Stages of User Experience Percentage of Banks That Have Reached Each Stage of User Experience Strategy Implementation (Nw34) Stage 1: The bank has inenttied its goals Stage 2: A plan is in place, and roacmap items have been priontized Sta
Slide 94: Lack of talent and knowledge at our clients
Lack of talent and knowledge at our clients
Slide 95: %% %%
%% %%
Slide 96: Leverage: Global Design Centers and Studios
Leverage: Global Design Centers and Studios Riga New York Toronto Chennai
Slide 97: Outsourced Innovation | Domain & UX/UI
Outsourced Innovation | Domain & UX/UI
Slide 98: World Class UX: 400 User Journeys delivered
World Class UX: 400 User Journeys delivered
Slide 99: Deeply tied to domain
Deeply tied to domain intellect
Slide 100: Innovation areas become integral part & principal banker
Trustful Advisor INNOVATION AREAS BECOME INTEGRAL PART & PRINCIPAL BANKER
Slide 101: Amazon and Siri-like experiences
Amazon and Siri-like experiences
Slide 102: Focus areas attached to revenue
Leverage of Machine Learning and AI FOCUS AREAS ATTACHED TO REVENUE
Slide 103: The Contextual Bank: Cross-Selling is hard
The Contextual Bank Cross-Selling is hard Resulting in context-rich experiences: o Situational Interfaces o Location aware services o In the moment special offers and advise o Real time business intelligence o Customized Services Best Next Offer Best Next Action &$
Slide 104: From Transaction-Centric to Business-Aware
Beyond the competition From Transaction-Centric to Business-Aware Traditional: UJ & API First OMNI CHANNEL Customer Predictive Intelligent Service Realtime, 24x7 Batch based Analytics Routing Orchestration Liquidity Trade SCF INTERACTION MGMT & OPTIMIZATION CnR Risk Payments Liquidity Trade SCF CnR
Slide 105: Example AI/ML: Hedge FX
Example AI/ML: Hedge FX UQKIO! bayss ‘O) Recommended solutions Falling and rising exchange rates are difficult to budget. Currency risk is important due volatile exchange rate movernents. It can swallow profits and threaten your available assets These options can help you protect your avatable asset
Slide 106: Example AI/ML: Account Shortfall
Example AI/ML: Account Shortfall
Slide 107: Enable Banks to become Digital Leaders
Enable Banks to become Digital Leaders, and help them ‘disrupt the disruptors’ Our focus: Financial Services = Retail, Wealth, Corporate, Insurance Accelerate execution of their DIGITAL TRANSFORMATION roadmap Need to transform their business model to remain relevant For Banks: Take (back) control of
Slide 108: Q&A
Q&A
Slide 109: Investor Presentation – iGTB
INVESTOR PRESENTATION Manish Maakan Mumbai, India CEO - iGTB 0 20 Sep 2017
Slide 110: Our Agenda for Today
Our Agenda for Today 1 Key Market Trends 5 Why Do Customers Buy iGTB 2 Competitive Landscape 6 Where are we Today 3 Our Strategy 7 Our Leadership Journey 4 Key Deal Wins 8 Digital 3.0 - Contextual Banking 1
Slide 111: Key Market Trends
Key Market Trends 2
Slide 112: Key Market Trends
KEY MARKET TRENDS SME GROWTH DEMANDING DIFFERENTIATED EXPERIENCE & PRODUCTS INTEREST RATE REAL TIME PAYMENTS REGULATORY COMPLIANCE FINTECH’S DRIVING NEW COMPETION OPEN API BANKING
Slide 113: Increasing Return on Equity (ROE)
Increasing Return on Equity (ROE) Improving Cost to Income Setting Right Revenues Streams which are Flat or Declining Intense Risk, Regulatory Pressures and Scrutiny From Being a Price Taker Service Provider to a Key Partner Doing More with Less Customers: Big Game Hunting
Slide 114: Banks increasing Spending on IT Services and Solutions
KEY MARKET Banks increasing Spending on IT Services and TRENDS Solutions 5
Slide 115: Competition Landscape
Competition Landscape 6
Slide 116: Significant Consolidation in Payments Space
SIGNIFICANT CONSOLIDATION $ 300 M IN PAYMENTS SPACE $ 390 M 11 APR 2017 03 SEP 2014 30 NOV 2011 & Merged with Misys 30 NOV 2015
Slide 117: Fintech Competition Space
FINTECH COMPETITION SPACE TRANSACTION PAYMENTS CASH BANKING MANAGEMENT Equation Trapedza
Slide 118: Our Product Strategy
Our Product Strategy 9
Slide 119: Product Strategy
PRODUCT STRATEGY Growing Fast in Challenge Co-Innovate & REAL TIME US, Canada, UK, TRADE & SCF Legacy Trade CONTEXTUAL Accelerate Digital PAYMENTS Vendors with BANKING Europe, aspirations of Australia Modern Trade Innovative Banks & SCF Platform with Strong Risk Analytics DIGITAL Lead with DTB in LI
Slide 120: Why Do Customers Buy iGTB
Why Do Customers Buy iGTB 11
Slide 121: Why Do Customers Buy iGTB
HIGHLY RATED BY INDUSTRY ANALYSTS WHY DO CUSTOMERS BUY iGTB IBS INTELLIGENCE We are the only player in market with an integrated Digital Transaction #1 for Payment Systems Worldwide #2 for Digital Banking Systems Worldwide Banking offering for Emerging Markets and Modern individual modules #4 for Ri
Slide 122: Where are we Today
Where are we Today 13
Slide 123: Addressable Market Opportunity & Progress
ADDRESSABLE MARKET OPPORTUNITY & PROGRESS 300 Opportunity 200 space SIGNIFICANT 150 Target 20% Market Share OPPORTUNITY 100 by 5.6% Market Share TO GROW 71 2020 ACROSS NEW 201 7 BANKS 0 2.4 4 5 10 TOTAL CUSTOMER # OF PRODUCT INSTALLS & COUNT FY18 FY18 71 172 UP-SELL / X- FY17 69 FY17 163 SELL TO FY1
Slide 124: Our Leadership Journey
Our Leadership Journey Analyst Corner & Awards iGTB Oxford School of Transaction Banking Our Customer NPS Stories –Strong Execution driving WIN for our Customers Leadership Team –Enabling the Success 15
Slide 125: Awards & Recognition
Awards & Recognition 25 Sep 2016 22 Jul 2016 17 May 2017 11 Sep 2017 Al Carpetto top story in Financial IT Herber de Ruijter cover story in Global Finance 25 Sep 2016 Manish Maakan featured in Treasury & Cash Management Who’s Who 26 Jul 2016 1 Sep 2016 25 Sep 2016 Phil Cantor on cover & featured in
Slide 126: iGTB Oxford School of Transaction Banking
Average Session Now Rating over 50 4.3/5.0 senior INAUGARAL SESSION alumni 13-15 July 2016 Ted Roosevelt SECOND SESSION 26-28 April 2017 Andrew England NEXT SESSION 14-16 Feb 2018.
Slide 127: Industry Solutions
How Some Businesses Have Benefitted INDUSTRY SOLUTIONS 18
Slide 128: How Some Businesses Have Benefitted
How Some Businesses Have Benefitted Shipping Airline School Oil & Gas Entertainment Paint Insurance FMCG 19
Slide 129: iGTB Leadership Team
iGTB LEADERSHIP TEAM MANISH MAAKAN UPPILI SRINIVASAN MICHEL JACOBS PHIL CANTOR K SRINIVASAN ANDREW ENGLAND Chief Executive OfficerChief Operations Officer Global Sales Head, Chief Marketing Officer Business Head Director , Head of Head of Payments Emerging Markets 27 YRS 25 YRS Strategy 40 YRS INTEL
Slide 130: The Contextual Revolution
THE CONTEXTUAL REVOLUTION Cash management’s answer to Amazon and Siri Michel Jacobs | Herber De Ruijter
Slide 131: Contextual Banking Experience (CBX)
All firms, from SME to multinationals Banks want to be fully digital, drive in every industry, want to buy and higher self-service adoption, remain Sell, safely, have the funds to buy and the principal banker of their customers, invest the proceeds of sale wisely. and upsell and cross-sell their Off
Slide 132: Copyright and confidentiality notice
© 2015, Intellect Design Arena Limited. All rights reserved. These materials are confidential and proprietary to Intellect and no part of these materials should be reproduced, published in any form by any means, electronic or mechanical including photocopy or any information storage or retrieval sys
Slide 133: Investor meeting
Investor meeting www.intellectseec.com
Slide 134: Ten years from now, when we look back at Big Data
Ten years from now, when we look back at how this era of Big Data evolved... We will be stunned at how uninformed we used to be when we made decisions - Billy Bosworth, DataStax CEO (2015) 2
Slide 135: Disruption Happens: Aim 10x not 10%
Disruption Happens Aim 10x (Exponential) not 10% (Linear) Linear “Cars with Computers” • Looks contemporary • Built on new technology • BUT gets outdated every 7 years • Expensive to run and maintain S Class 2016 Fully autonomous vehicles Tesla 2016 S Class 1980 • Electric & partially autonomous • N
Slide 136: Insurance is being disrupted!
Insurance is being disrupted! 1 2 3 4 Non Non Smart New Traditional Traditional Machines Paradigms Competition People • IoT • Blockchain/Smart Contracts • Social Insurance (Crowd • Data Science instead of • Drones sourced) Actuaries • New Risks appear/killing • Big Data & AI others • Non-Insurance e
Slide 137: AI and Big Data are changing End User Technology
AI and Big Data are profoundly changing End User Technology 5
Slide 138: We Saw Some Big Systematic Industry Problems
We Saw Some Big Systematic Industry Problems ? 70% ||||| 30-40% ON LOW-VALUE STRUCTURED DATA INSURERS KNOW COST TO ONLY TOUCH TASKS NOT ENOUGH TO ANALYZE VERY LITTLE ABOUT A CUSTOMER AND ASSESS RISKS THEIR INSURED 1-2 TIMES INSURANCE TOMORROW INSURANCE TODAY Reactive . Impersonal . Intermediated 10x
Slide 139: 'Modern' Insurance Technology: Its already outdated
‘Modern’ Insurance Technology Its already outdated ! 7
Slide 140: Insurance is still stuck in the past paradigms
Insurance is still stuck in the past paradigms Insurance Digitize a “Paper” process – Enough to know someone like Mercy of the Rating models are based policy centric, get enough you “homogenous large intermediary and on to rate, quote and issues pools” the dreaded forms backward, predominantl y inte
Slide 141: Exponential Insurance: The Way It Should Be
Exponential Insurance: The Way It Should Be Customer Intermediary Insurer Solutions for what I need, 10X productivity, acting Expense ratio of no more than 5% customized and priced for as a true advisor, with me zero paperwork Loss Ratios improve by 10% 3) Underwrite for future risk propensity for 1
Slide 142: We rebuilt all our products in the last 3 years
We rebuilt all our products in the last 3 years because Enterprise Technology has changed fundamentally AI Based Decisioning Big Unstructured Data Vs. Deterministic Rules based Over Little Internal Data Agility over Fitment Algorithms over Transaction Cloud over In-premise Mobile over Web Multi-Tena
Slide 143: Addictive engagement x Intelligent Decisions
= x Addictive engagement Intelligent Decisions = 11
Slide 144: The Digital Transformation Imperative
The Digital Transformation Imperative !!! Challenges • Limited penetration of D2C • Low Agent Productivity • Regulatory Pressure • Fast Pace end user technology evolution • User Experience expectations • Need for frequent product changes • Automated self service and anywhere – anytime experience 12
Slide 145: One Platform to meet your digital objectives
Our Solution: One Platform to meet your digital objectives MULTI CHANNEL Advisor, Customer, Service Center MULTI DEVICE Tablet, phone & Web DISTRIBUTION AND SERVICE PLATFORM MULTI PRODUCTS CRM PAS CLAIMS BILLING (LIFE, SUPPLEMENTAL, PENSI ONS, TRAVEL & MORE) 13
Slide 146: Intellect Distribution & Service Suite
Intellect Distribution & Service Suite 7 Apps : Multi Channel, Multi Products, Multi Device DISTRIBUTION SERVICE LEAD CLOSER NEEDS QUOTE AND E-APP PROFILE CUSTOMER PRODUCT ANALYSIS ILLUSTRATION MANAGEMENT SERVICING LAUNCHER Only insurance- Product and Price/Compare Multi-line 360 Degree View Digital
Slide 147: Seamless Integration to 40+ systems
Seamless Integration to 40+ systems Policy Admin CRM Telephony Document IAM Agency Management management 15
Slide 148: Technology Designed for…
Technology Designed for… User Experience (UX) Configurability Architecture & Design User Centric Theming Single page application Responsive design Dynamic and reflexive forms architecture with hybrid web Single code base: mobile Rules based business logic API based – 180+ pre built and web Customiza
Slide 149: Granular set of APIs for digital framework
Based on a granular set of APIs which make it very suitable to drive a cross enterprise digital framework App Example of APIs Personal Details Family Details Income Details Assert Details Expense Details Liability Details FNA Goal Details Goal Mapping Recommendation Risk information Delete Need Anal
Slide 150: Business Benefits for the insurance carrier
Business Benefits for the insurance carrier Reduce operating costs Speed of Product & Competitiveness channel Introduction 18
Slide 151: Addictive engagement x Intelligent Decisions
= x Addictive engagement Intelligent Decisions = 19
Slide 152: Artificial Intelligence: 4 Vs
Artificial Intelligence : 4 Vs Volume Velocity Variety Veracity 20
Slide 153: Quantity and Quality of Risk Data is Exploding!
Quantity and Quality of Risk Data is Exploding! 21
Slide 154: Wearables
Wearables Bracelets Glasses Smart watch • Wearables WILL transform health and medicine, fitness, aging, education, gaming , finance, home and work automation, and many more • Wearable market predicted to exceed $6 billion in 2016 and $30 billion by 2020 • By 2020, Smart Clothing Shipments Will Surpa
Slide 155: Gadgets will monitor your health
Gadgets will monitor your health and tell you more about person’s lifestyle than any medical exam Sensory Fitness Socks- sensors Continuous Glucose Monitoring- Smart clothing monitors biometric communicate with Bluetooth- powered anklet monitors and retrospectively review data on muscle activity, br
Slide 156: Big Data Examples: Building Services
Big Data Examples : Building Services • I would like to know if any if Gaffney’s • I would like to know if Lawrence's Commercial Roofers has been providing Plumbing currently has insurance high risk services for Heritage roofing (amount and carrier) for Thermal using http://www.nfrc.co.uk/ Heating u
Slide 157: Unstructured Big Data Examples: Food and Entertainment
Unstructured Big Data Examples : Food and Entertainment • I would like to see if my local restaurant • I would like to know if Puddy’s Pub Cornwell’s Fish and Chip shop is also also provides Adult Entertainment serving alcohol using Yelp Reviews when on the side using timeout.com they are not licens
Slide 158: Unstructured Big Data Examples: Commercial Motor
Unstructured Big Data Examples : Commercial Motor • I would like to know if any of the truck models at McBurnie’s Long Haul truck •I would like to see how many time Bristol Bus have safety recall incidents using Drivers have let their drivers work more than TheTrucker.com 8hrs a day via municipal da
Slide 159: Unstructured Big Data Examples: Industrial and Property Safety
Unstructured Big Data Examples: Industrial and Property Safety • I would like to know how many time the Nest Smoke • I would like to connect with my OnDemand Assessor and Carbon Monoxide Alarm has gone off for (https://wegolook.com/) and see if the new fire Mansell’s Paper Factory by requesting acce
Slide 160: 28
28
Slide 161: Big Data: Fundamental Change in Approach
Big Data : Fundamental Change in Approach Traditional Approach Big Data Approach Process Form Observe Observe Identify Form Confirm Theory Data Data Pattern Theory Analytical Descriptive Diagnostic Predictive Prescriptive Technique Analytics Analytics Analytics Analytics Outcome Hindsight Foresight
Slide 162: Risk Analyst for Commercial Insurance
Risk Analyst for Commercial Insurance 30
Slide 163: Alerts to an Underwriter before underwriting a risk
and provide all the relevant alerts to an Underwriter that they should consider before underwriting a risk…
Slide 164: Portfolio and renewals analysis across hundreds of factors
… or to analyze a complete portfolio or set of renewals across hundreds of factors based on unstructured/external data sources
Slide 165: Our Vision: Commercial Insurance Underwriting
Our Vision : Commercial Insurance Underwriting Manual Assisted Supervised Automated • 2x Underwriting • 5x Underwriting • 10x Productivity Productivity Productivity • 2x Growth • 2% Loss Ratio ↓ • 5% Loss Ratio ↓ • 10 – 15% NCOR ↓ • 0.5% Expense Ratio ↓ • 1 – 2% Expense Ratio ↓ 33
Slide 166: Major analyst recognitions
Major analyst recognitions Intellect SEEC's Underwriting Workstation among Early Adopters of AI in Insurance Underwriting features. Risk Analyst is one of the leading Predictive Analytics Solutions for US P/C Insurers. Risk Analyst rated the strongest in its ability to synthesize internal carrier da
Slide 167: Major analyst recognitions
Major analyst recognitions One of the top four vendors globally in the report, ‘Hype Cycle for P&C Insurance, 2016 Intellect SEEC featured for IT initiatives undertaken by LIC, one of the world's largest insurers. 35
Slide 168: Addictive engagement x Intelligent Decisions
= x Addictive engagement Intelligent Decisions = 36
Slide 169: Making Disruption happen: The Technology 'HOW'
Making Disruption happen : The Technology ‘HOW’ Traditional Exponential Information Structured Little Data Big Data Analysis Historical Statistical Predictive Risk Propensity Actuarial Models Decision Deterministic Rules Contextual AI x In Premise, Siloed, Policy Account Centric Core Provisioning ce
Slide 170: Applications built on Big Data/AI/Cloud Native platform
Our applications are built on a Big Data/AI/Cloud Native platform and even allow you to quickly build your own apps leveraging these capabilities COMMON APPS PRE-POLICY APPS POST-POLICY APPS NEW APPS INTELLECT SEEC SERVICE PLATFORM UI Engineering Utils API Gateway Rules Big Data Workflow Traditional
Slide 171: User Experience: Consumer
User Experience : Consumer 39
Slide 172: Conversational UI: AI, Big Data, Voice & Gesture Control, AR
Conversational UI : AI, Big Data, Voice &Gesture Control, AR 40
Slide 173: Prestigious industry recognitions
Prestigious industry recognitions Winner of Celent's 2017 Model Insurer of The Year For its use of AI through Intellect Risk Analyst. 41
Slide 174: 42
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Intellect Design Arena — Investor Presentation (September 2017) on 6ix