Slide 1: Full Year / Q4 2011 Preliminary results
Full Year / Q4 2011 Preliminary results 21st February 2012
Slide 2: FY / Q4 2011 Highlights
FY / Q4 2011 Highlights FY/11 adj. EBITDA margin +1.3 ppts yoy to 20.9%; sequential improvement (H2 2010: 18.7%; H1 2011: 20.3%; H2 2011: 21.5%) Improving customer mix; record Q4 postpaid net adds 313k; 894k FY/11 Postpaid smartphone penetration up 18 ppts at 69% (Q4 2010: 51%); Non-voice reve
Slide 3: Customer loyalty: strong net adds and historic low churn in postpaid
Customer loyalty: strong net adds and historic low churn in postpaid Mobile service revenues +1.2% ex Strong postpaid net adds regulation, £m -4.0% +1.2% 300k 313k -84 +65 236k -46 160k 185k Orange 1,605 1,521 1,540 T-Mobile Q4/10 regulation Q4/10 postpaid prepaid Q4/11 ex regulation Q4/10 Q1/11 Q2/
Slide 4: Operational excellence: FY/11 adj EBITDA margin improvement +1.3 ppts yoy
Operational excellence: FY/11 adj EBITDA margin improvement +1.3 ppts yoy 2.4% increase in FY adj EBITDA yoy Strong sequential adj EBITDA growth Adj Adj EBITDA*, £m Adj Adj EBITDA*, £m EBITDA EBITDA margin +2.4% margin +9.7% +7.5% 1,382 1,416 668 682 733 19.6% 20.9% 21.5% 18.7% 20.3% FY/10 FY/11 H2/
Slide 5: Platforms for growth: leveraging the data opportunity
Platforms for growth: leveraging the data opportunity Underlying mobile blended monthly ARPU Increasing postpaid smartphone base growth % of postpaid base with smartphones 65% 69% -3.0% 57% 61% +2.1% 51% 45% 37% £19.7 £18.7 £19.1 Q2/10 Q3/10 Q4/10 Q1/11 Q2/11 Q3/11 Q4/11 Q4/10 Q4/10 ex regulation Q4
Slide 6: Capital structure and dividend
Capital structure and dividend Moody’s Baa2/stable Investment Standard & Poor's BBB-/ positive Committed to achieving, in the medium term, a leverage ratio below Grade Ratings 1.75x to 2.00x Net Debt to EBITDA Euro Medium Term Note programme established Jan 2012 Bond Initial issue raised €
Slide 7: 2012 Outlook
2012 Outlook: “Giving the UK the best network and best service so our customers trust us with their digital lives” Deliver solid commercial performance with continued focus on customer retention against a background of economic uncertainty and regulatory pressures Further margin improvement thro