Niva Bupa Health Insurance Company Limited · NSE:NIVABUPA
Niva Bupa Health Insurance — Q1 FY2026 Earnings Presentation
31 slides from Niva Bupa Health Insurance's earnings presentation, Jul 31, 2025
Slide 1: Exchange filing cover letter for earnings call presentation
July 31, 2025 Ref: NIVABUPA/EQ/2025-26/42 To, National Stock Exchange of India Limited BSE Limited Exchange Plaza, C-1, Block G Phiroze Jeejeebhoy Towers Bandra Kurla Complex, Bandra (E), Mumbai – 400 051 Dalal Street, Mumbai – 400 001 Symbol: NIVABUPA Scrip Code: 544286 Sub: Presentation of Earning
Slide 2: Investor Presentation Q1'FY2026
Investor Presentation Q1’FY2026
Slide 3: Disclaimer
Disclaimer The contents of this presentation are for informational purposes only. The contents are intended, but not guaranteed, to be correct, complete, or absolutely accurate. This presentation may contain certain words or phrases which are not statements of historical facts and may be described a
Slide 4: Our Purpose
OUR PURPOSE To give every Indian the confidence to access the best healthcare Notes: 3
Slide 5: MD & CEO Commentary on Q1'FY26 Performance
MD & CEO Commentary on Q1’FY26 Performance The Indian economy has demonstrated resilience amidst global trade tensions and economic uncertainty. The General insurance sector reported a 9% growth in GDP, reaching ₹ 79,301 crore, which is lower compared to the same quarter last year (~13%) mainly due
Slide 6: Executive Summary Q1'FY26
Executive Summary Q1’FY26 (₹ in Crores) GWP GWP Profit/(Loss) After Tax Profit/(Loss) After Tax (Without 1/n) (With 1/n) (I-GAAP) (IFRS) Q1’FY25 Q1’FY26 Q1’FY25 Q1’FY26 Q1’FY25 Q1’FY26 Q1’FY25 Q1’FY26 ₹1,464.2 ₹1,874.6 ₹1,464.2 ₹1,631.9 -₹18.8 -₹91.4 ₹35.5 ₹70.1 30.8% 28.0% 30.8% 11.5% 73.9% -385.9%
Slide 7: Agenda
Agenda Our Strategy Financial Performance
Slide 8: Our Strategy
Our Strategy 1 2 3 4 5 6 Building a Disciplined Multi-Channel & Granular, Growth Technology & Underwriting & Health Partner of Diversified Focus on Talent Oriented and Analytics Driven Claims Choice for Distribution with Management & Profitable Health Business Model Management, Customers Emphasis on
Slide 9: Key Performance Indicators (1/3)
Key Performance Indicators (1/3) Particulars Unit FY2024 FY2025 Q1’FY2025 Q1’FY2026 Gross Written Premium1 (GWP) (₹ in Crores) 5,607.6 6,762.2 1,464.2 1,631.9 Net Written Premium (₹ in Crores) 4,421.0 5,369.4 1,151.6 1,287.9 Net Earned Premium (₹ in Crores) 3,811.2 4,894.5 1,018.0 1,220.0 Profit/(Lo
Slide 10: Key Performance Indicators (2/3)
Key Performance Indicators (2/3) Particulars Unit FY2024 FY2025 Q1’FY2025 Q1’FY2026 Retail Health GWP (₹ in Crores) 3,839.7 4,432.5 990.6 1,092.4 Retail Health Market Share % 9.1% 9.4% 9.9% 10.0% Retail Health Accretion Market Share % 12.9% 11.6% 15.0% 10.8% Number of Active Lives Insured at the end
Slide 11: Key Performance Indicators - Without 1/n (3/3)
Key Performance Indicators - Without 1/n (3/3) Particulars Unit FY2024 FY2025 Q1’FY2025 Q1’FY2026 Gross Written Premium1 (GWP) (₹ in Crores) 5,607.6 7,406.7 1,464.2 1,874.6 Combined Ratio % 98.8% 96.1% 106.1% 109.0% Claims Ratio % 59.0% 58.2% 64.0% 72.3% Expense Ratio % 39.8% 37.9% 42.1% 36.7% Retai
Slide 12: Building a Granular, Growth Oriented and Profitable Health Insurance Franchise
1 Building a Granular, Growth Oriented and Profitable Health Insurance Franchise Product Mix Retail Health GWP & Market Share (By GWP) (₹ in Crores) 9.1% 9.4% 9.9% 10.0% 2.0% 2.2% 2.3% 1.8% 15.4% 29.5% 32.3% 30.0% 31.3% 3,839.7 4,432.5 68.5% 65.5% 67.7% 66.9% 10.3% 990.6 1,092.4 FY2024 FY2025 Q1'FY2
Slide 13: Comprehensive Portfolio of Innovative Health Insurance Products
Comprehensive Portfolio of Innovative Health Insurance Products Across All Stages 2 of the Customer Lifecycle DISEASE WELLNESS FOCUSED MILLENNIALS SENIOR CITIZEN MANAGEMENT MASS MARKET MASS AFFLUENT TIERED NETWORK HEALTH PULSE EMBEDDED ADVISORY RIDER All Retail Products HEALTH PLUS HEALTH PLUS AFFLU
Slide 14: 360° Health and Wellness Ecosystem Platform
Enabling Access to a 360° Health and Wellness Ecosystem Platform, Providing a 2 Holistic Customer Health Proposition HEALTH OFFERINGS WELLNESS OFFERINGS ABC xxxxxxxxxx App Downloads Home delivery of medicines Activity tracker 12.3 Million+ Curated products offering Monthly Active Users Booking indiv
Slide 15: We Measure NPS Across Touch Points
We Measure NPS Across 35 Touch Points and are Focused on Continuously 2 Improving Customer Experience 1 Weighted Episodal NPS Claims Cashless Discharge NPS 67 66 62 63 57 55 50 38 FY2023 FY2024 FY2025 Q1'FY2026 FY2023 FY2024 FY2025 Q1'FY2026 ▪ Weighted Episodal NPS for Q1 FY2026 stands at +57 which
Slide 16: Multi-Channel & Diversified Distribution with Emphasis on Digital Sales
3 Multi-Channel & Diversified Distribution with Emphasis on Digital Sales Diversified Channel Mix with Strong Focus on Growing High Value Channels Pan-India Presence Q1'FY2026 (%) 213 Branches (+1 in Q1’FY26) Individual Agents 0.7% 11.3% 193,555 Individual Agents (+13K in Q1’FY26) Corporate Agent -
Slide 17: Our Technology Enables us to Serve Customers Anywhere, Anytime
4 Our Technology Enables us to Serve Customers Anywhere, Anytime Digital Self-Serve Capabilities Insta Assist and One-Click Claim Submission Cia Chatbot Renewal Support Submit Claim Submit Claim Renew policy ABC 91.6% renewals 99.9% new policies applied 76.5% cashless claims 91.2% claims submitted c
Slide 18: Our Value Chain is Significantly Automated with Analytics
Our Value Chain is Significantly Automated with Analytics Embedded into 4 Operations Partner Onboarding Customer Sourcing Underwriting Claims Management Policy Renewal 99.9% 91.2% 91.6% Modular API based New policies applied Rule based automated Digital claims submission Policy renewal without partn
Slide 19: Disciplined Underwriting and Business Selection Through LTV-Based Approach
5 Disciplined Underwriting and Business Selection Through LTV-Based Approach CUSTOMER CLAIMS Product-to-customer, segment- PROFILE EXPERIENCE to-channel mapping COST OF LOCATION Identify opportunities for upsell ACQUISITION or cross-sell to customers with high LTV Follow-Up Rating Action RISK PERCEP
Slide 20: Our Multi-Pronged Claims Management Strategy
5 Our Multi-Pronged Claims Management Strategy Developing Partnerships and Strengthening Relationships with Network Hospitals 1 Expansion of Network of Preferred Partner Network (PPN) Hospitals Auto Adjudication 2 Paperless Auto Adjudication Portal for Health Insurance Claims Processing Robust Fraud
Slide 21: Our Hospital Network and PPN Hospitals Helps Improve Customer Satisfaction
Our Hospital Network and PPN Hospitals Helps Improve Customer Satisfaction 5 Levels While Improving Control on Cost of Claims Network of Hospitals (#) Preferred Partner Network (#) 9 20 40 43 10,460 10,421 10,488 681 10,005 589 PPN claims 8,562 contribution in 326 PPN cities ~17% 201 FY2022 FY2023 F
Slide 22: Our Domain Knowledge and Experience in Claims Cost Management
5 Our Domain Knowledge and Experience in Claims Cost Management End-to-End Cashless Claims Auto Adjudication Retail Health Claims Cost Index1 I CAGR2 – 7.0% 150 153 PROVIDER CREATES CLAIMS: UPLOADS DOCUMENT PAYABILITY CHECK: APPROVED 141 128 130 123 100 101 TARIFF APPLICATION: ALL RULES CHECKED APPR
Slide 23: Focus on Talent Management & Execution
6 Focus on Talent Management & Execution 2021 2022 2023 2024 2025 Ranked 67th among Top 100 India’s Best WorkplacesTM 2025 Top 25 India’s Best WorkplacesTM in BFSI 2025 22
Slide 24: Agenda
Agenda Our Strategy Financial Performance
Slide 25: Financial Performance
Financial Performance Gross Written Premium (GWP) Combined Ratio (₹ in Crores) Combined 98.8% 101.2% 106.1% 117.0% 6,762.2 Ratio 5,607.6 Expense 39.1% Ratio 40.0% 42.1% 39.8% 1,464.2 1,631.9 Claims 77.9% Ratio 59.0% 61.2% 64.0% FY2024 FY2025 Q1'FY2025 Q1'FY2026 FY2024 FY2025 Q1'FY2025 Q1'FY2026 Prof
Slide 26: Profit Reconciliation from I-GAAP to IFRS
Profit Reconciliation from I-GAAP to IFRS Particulars (₹ in Crores) FY2024 FY2025 Q1’FY2025 Q1’FY2026 Profit After Taxes as per I-GAAP 81.9 213.5 (18.8) (91.4) IFRS Adjustments Insurance Contracts [IFRS-17] 68.7 80.8 69.1 179.0 Leases [IFRS-16] (3.0) (2.0) (0.4) (0.8) Financial Instruments [IFRS-09]
Slide 27: Equity Reconciliation from I-GAAP to IFRS
Equity Reconciliation from I-GAAP to IFRS As at As at As at As at March 31, March 31, June 30, June 30, Particulars (₹ in Crores) 2024 2025 2024 2025 Equity as per I-GAAP 2,049.8 3,060.8 2,034.6 2,989.0 IFRS Adjustments Insurance Contracts [IFRS-17] 111.4 192.3 180.6 371.3 Leases [IFRS-16] (2.2) (4.
Slide 28: Robust Approach to Investment Management has Resulted in Strong Growth in AUM and Yield
Robust Approach to Investment Management has Resulted in Strong Growth in AUM and Yield AUM Growth Breakup by Ratings (₹ in Crores) % of Book Value of Debt Securities| Q1'FY2026 6.6% 6.7% 7.1% 7.4% 7.3% 8,175.1 8,111.7 30.6% 5,458.2 62.3% 3,366.1 2,401.3 7.1% FY2022 FY2023 FY2024 FY2025 Q1'FY2026 AA
Slide 29: Appendix
Appendix
Slide 30: Glossary
Glossary API - Application Programming Interface PA - Personal Accident App - Application PAT - Profit After Tax AUM - Assets under Management PB - Policy Bazaar Avg - Average PBT - Profit Before Tax BMI - Body Mass Index PPN - Preferred Partner Network CAGR - Compounded Annual Growth Rate RBI - Res
Slide 31: Thank You
Thank You
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