Niva Bupa Health Insurance Company Limited · NSE:NIVABUPA
Niva Bupa Health Insurance — Q1 FY2027 Earnings Presentation
28 slides from Niva Bupa Health Insurance's earnings presentation, Jul 30, 2026
Slide 1: Investor Presentation Q1'FY2027
Investor Presentation Q1’FY2027
Slide 2: Disclaimer
Disclaimer The contents of this presentation are for informational purposes only. The contents are intended, but not guaranteed, to be correct, complete, or absolutely accurate. This presentation may contain certain words or phrases which are not statements of historical facts and may be described a
Slide 3: Our Purpose
OUR PURPOSE To give every Indian the confidence to access the best healthcare Notes: 3
Slide 4: MD & CEO Commentary on Q1'FY2027 Performance
MD & CEO Commentary on Q1’FY2027 Performance The Indian economy enters the new financial year after a strong FY2026 performance, where GDP growth reached 7.7%1. General Insurance sector achieved 10.9% growth in Gross Direct Premium, accelerating from 8.8% in Q1’FY2026. Health segment (including PA)
Slide 5: Executive Summary Q1'FY27
Executive Summary Q1’FY27 (₹ in Crores) GWP1 GWP Profit/(Loss) After Tax Combined Insurance Claims Settlement Ratio (With 1/n) (Without 1/n) (Ind AS) Service Ratio (Ind AS) Q1’FY26 Q1’FY27 Q1’FY26 Q1’FY27 Q1’FY26 Q1’FY27 Q1’FY26 Q1’FY27 Q1’FY26 Q1’FY27 ₹1,631.9 ₹2,150.0 ₹1,874.6 ₹2,306.2 71.4 137.8
Slide 6: Agenda
Agenda Our Strategy Financial Performance
Slide 7: Our Strategy
Our Strategy 1 2 3 4 5 6 Building a Disciplined Multi-Channel & Granular, Growth Technology & Underwriting & Health Partner of Diversified Focus on Talent Oriented and Analytics Driven Claims Choice for Distribution with Management & Profitable Health Business Model Management, Customers Emphasis on
Slide 8: Key Performance Indicators
Key Performance Indicators Particulars Unit FY2025 FY2026 Q1’FY2026 Q1’FY2027 Gross Written Premium (₹ in Crores) 6,762.2 8,585.9 1,631.9 2,150.0 With Retail Health GWP (₹ in Crores) 4,432.5 5,747.6 1,092.4 1,607.1 1/n Retail Health GWP Growth % 15.4% 29.7% 10.3% 47.1% Gross Written Premium (₹ in Cr
Slide 9: Demonstrated Steady Expansion in Profitability
Demonstrated Steady Expansion in Profitability Yearly Trend Quarterly Trend Gross Written Premium (GWP) – Without 1/n (₹ in Crores) 9,433 3,123 7,407 2,306 2,327 2,395 5,608 1,875 2,108 Healthy business momentum 1,464 1,777 1,770 30% FY24-26 CAGR 23% growth in Q1’FY27 YoY FY24 FY25 FY26 Q1 Q2 Q3 Q4
Slide 10: Building a Granular, Growth Oriented and Profitable Health Insurance Franchise
1 Building a Granular, Growth Oriented and Profitable Health Insurance Franchise Product Mix Retail Health GWP & Market Share (By GWP) (₹ in Crores) 9.4% 10.1% 10.0% 11.1% 2.2% 1.4% 1.8% 1.4% 23.8% 32.3% 31.6% 31.3% 29.7% 5,747.6 74.8% 65.5% 66.9% 66.9% 4,432.5 47.1% 1,607.1 1,092.4 FY2025 FY2026 Q1
Slide 11: Comprehensive Portfolio of Innovative Health Insurance Products
Comprehensive Portfolio of Innovative Health Insurance Products Across All Stages 2 of the Customer Lifecycle DISEASE WELLNESS FOCUSED MILLENNIALS SENIOR CITIZEN MANAGEMENT MASS MARKET MASS AFFLUENT TIERED NETWORK HEALTH PULSE EMBEDDED ADVISORY RIDER All Retail Products HEALTH PLUS HEALTH PLUS AFFLU
Slide 12: 360° Health and Wellness Ecosystem Platform
Enabling Access to a 360° Health and Wellness Ecosystem Platform, Providing a 2 Holistic Customer Health Proposition HEALTH OFFERINGS WELLNESS OFFERINGS App Downloads Monthly Average Active (in Mn.) Users (in Lacs) Home delivery of Activity tracker 14.6 medicines 14.2 5.7 5.3 ABC 11.5 xxxxxxxxxx 3.9
Slide 13: We Measure NPS Across Pivotal Customer Touch Points
We Measure NPS Across Pivotal Customer Touch Points and are Focused on 2 Continuously Improving Customer Experience Weighted Episodal NPS1 Claims Cashless Discharge NPS 73 70 67 62 62 63 60 55 50 38 FY2023 FY2024 FY2025 FY2026 Q1'FY2027 FY2023 FY2024 FY2025 FY2026 Q1'FY2027 ▪ Weighted Episodal NPS f
Slide 14: Multi-Channel & Diversified Distribution with Emphasis on Digital Sales
3 Multi-Channel & Diversified Distribution with Emphasis on Digital Sales Diversified Channel Mix with Strong Focus on Growing High Value Channels Pan-India Presence 0.6% 0.6% 0.7% 0.7% 11.5% 9.7% 11.3% 12.6% 210 Branches 29.5% 28.8% 30.6% 27.5% 251,834 Individual Agents (+13K in Q1’FY27) 7.5% 10.4%
Slide 15: Our Value Chain is Significantly Automated with Analytics
Our Value Chain is Significantly Automated with Analytics Embedded into 4 Operations Partner Onboarding Customer Sourcing Underwriting Claims Management Policy Renewal Modular API based New policies applied Rule based automated Digital claims submission Policy renewal without partner integration dig
Slide 16: We are Transforming Our Value Chain using AI
4 We are Transforming Our Value Chain using AI Risk Selection Customer Sales Service Claims Renewals Investments & Onboarding Call Sentiment Underwriter Copilot Call Analysis & Quality Auto Adjudication Segmentation Investment Research Document Attrition Prediction Chat Bot Document Forgery Next Bes
Slide 17: Disciplined Underwriting and Business Selection Through LTV-Based Approach
5 Disciplined Underwriting and Business Selection Through LTV-Based Approach CUSTOMER CLAIMS Product-to-customer, segment- PROFILE EXPERIENCE to-channel mapping COST OF LOCATION Identify opportunities for upsell ACQUISITION or cross-sell to customers with high LTV Follow-Up Rating Action RISK PERCEP
Slide 18: Our Multi-Pronged Claims Management Strategy
5 Our Multi-Pronged Claims Management Strategy Developing Partnerships and Strengthening Relationships with Network Hospitals 1 Expansion of Network of Preferred Partner Network (PPN) Hospitals Auto Adjudication 2 Paperless Auto Adjudication Portal for Health Insurance Claims Processing Robust Fraud
Slide 19: Our Hospital Network and PPN Hospitals
Our Hospital Network and PPN Hospitals Helps Improve Customer Satisfaction 5 Levels While Improving Control on Cost of Claims Network of Hospitals (#) Preferred Partner Network (#) Claims Contribution in PPN Cities 20 40 49 49 21% 22% 10,460 10,421 10,566 10,668 1,116 1,133 15% 13% 589 326 FY2024 FY
Slide 20: Retail Health Claims Cost Index
5 Retail Health Claims Cost Index Our Retail Health Claims Cost Index1 has grown by a CAGR2 of 7.5% (5 year CAGR3 – 5.4%) 169 161 153 142 128 131 123 100 101 FY2019 FY2020 FY2021 FY2022 FY2023 FY2024 FY2025 FY2026 Q1'FY2027 Retail Health Claim Cost Index reflects YOY average claim size with FY2019 a
Slide 21: Focus on Talent Management & Execution
6 Focus on Talent Management & Execution Ranked 41st among Top 100 India’s Best Workplaces 2026 2026 Top 25 India’s Best Workplaces in BFSI 2026 2025 Top 50 India's Best Workplaces in Health & Wellness 2026 Ranked 67th among Top 100 India’s Best Workplaces 2025 Top 25 India’s Best Workplaces in BFSI
Slide 22: Agenda
Agenda Our Strategy Financial Performance
Slide 23: Financial Performance (1/2)
Financial Performance (1/2) Profit After Tax (IFRS/Ind AS) Key Ratios (IFRS/Ind AS) (₹ in Crores) Retail Claims Ratio1 66.0% 66.8% 68.4% 67.5% 365.2 Combined Insurance 103.0% 101.5% 103.2% 100.2% Service Ratio Expense 39.2% 36.6% 36.4% 37.2% Ratio 202.9 137.8 Claims Ratio1 63.8% 64.9% 66.8% 63.0% 71
Slide 24: Financial Performance (2/2)
Financial Performance (2/2) Ind AS Particulars (₹ in Cr) FY2026 Q1’FY2026 Q1’FY2027 Insurance Revenue (A) 7,829.1 1,768.6 2,273.7 Insurance Service Expenses (B = B1 + B2 + B3) (7,495.2) (1,742.0) (2,127.1) Incurred Claims and Expenses (B1) (5,081.6) (1,181.9) (1,432.6) Amortized Insurance Acquisitio
Slide 25: Robust Approach to Investment Management: Growth in AUM and Yield
Robust Approach to Investment Management has Resulted in Strong Growth in AUM and Yield AUM (₹ in Crores) Breakup by Ratings % of Book Value of Debt Securities| Q1’FY2027 6.7% 7.1% 7.4% 7.2% 7.2% 32.5% 9,962.9 9,669.7 8,175.1 59.9% 5,458.2 3,366.1 7.6% AAA Rated AA / AA+ Sovereign FY2023 FY2024 FY20
Slide 26: Appendix
Appendix
Slide 27: Glossary
Glossary AI - Artificial Intelligence NPS - Net Promoter Score API - Application Programming Interface PA - Personal Accident AUM - Assets under Management PAT - Profit After Tax Avg - Average PB - Policy Bazaar BMI - Body Mass Index PBT - Profit Before Tax BFSI - Banking, financial services and ins
Slide 28: Thank You
Thank You
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