Indusind Bank Ltd. · NSE:INDUSINDBK
Indusind Bank — Investor Day (July 2022)
22 slides from Indusind Bank's investor day presentation, Jul 27, 2022
Slide 1: Analyst Day, 27th July 2022
– Analyst Day 27th July 2022
Slide 2: IndusInd Bank – Analyst Day: Digital Banking
IndusInd Bank – Analyst Day Presentation-6 Digital Banking
Slide 3: 5 Key Imperatives of Digital Strategy at IndusInd
5 Key Imperatives of Digital Strategy at IndusInd to drive 3 primary Business Objectives Drive Better Customer Experience & Engagement Human Centred Design Principles – To Drive Differentiated Customer Experience, to build & scale Do It Yourself models Embedded Finance (BaaS*) models in collaboratio
Slide 4: Digital Sourcing % continues to grow and digital unassisted models gaining momentum
Digital Sourcing % continues to grow and digital unassisted* business models gaining momentum 70,000+ Clients on-boarded using 96% of deposits (savings and fixed deposit) VKYC every month opened digitally 90% of Cards sourced digitally 30% of savings accounts digitally unassisted* Scaling up digital
Slide 5: Digital Engagement with clients continues to grow
Digital Engagement with clients continues to grow: Mobile transactions up 2X YoY, 92% of Bank’s transactions digital The All In One Mobile transactions up 2X YoY 92% Banking App of Bank’s Indexed mobile transaction volumes transactions are More than 150 services offered on the app digital Open an ac
Slide 6: An integrated stack for retailers to manage and grow their business
An integrated stack for retailers to manage and grow their business better garnered 80,000+ users within first few months of launch & growing Banking Open a current account | Make payments | Manage deposits | Statements | Service Requests |… Payment Select your POS plan | E-sign MSA | Accept payment
Slide 7: Retailer stack garnered 80,000+ users within first few months
An integrated stack for retailers to manage and grow their business better garnered 80,000+ users within first few months of launch & growing 80,000+ users within first few Every 2nd user on the app is a months of launch new customer 80,000+ users 9X 54 Dec'21 Mar '22 Jun '22
Slide 8: Driving Customer Experience, Business Transformation and BaaS led Models with IndusEasyCredit
Driving Customer Experience, Business Transformation and Direct To Client / BaaS led Business Models with IndusEasyCredit A case study in enabling holistic transformation of credit cards business model 90% of cards business is now digital ~40% increase in sales productivity Omni Channel Digital Auth
Slide 9: Scaling up “Do It Yourself” led business models
Scaling up “Do It Yourself” led business models Savings Account Personal Loans Credit Cards Indexed DIY Volume – Savings Account Indexed DIY Volume – Credit Cards Indexed DIY Volume – Personal Loans 214 424 305 2X 3X 4X 100 100 100 Q2 FY'22 Q1 FY'23 Q2 FY'22 Q1 FY'23 Q1 FY'22 Q1 FY'23 AUM per client
Slide 10: Building partnership led business models leveraging API nativeness
Building partnership led business models leveraging the API nativeness of the platforms Partnership led business scaling Partnership Objectives up well Aggregators Indexed Client Base 600 Co-create new products 6X Fintechs Wealth, NBFCs 100 Acquire new clients at scale Q1 '22 Q1 '23 API Stack Indexe
Slide 11: 3 Key building blocks to the Digital Strategy
3 Key building blocks to the Digital Strategy 1 2 3 Highly Scalable, Data & Analytics An Integrated Resilient, Secure led Personalised Centre of by Design Engagement and Excellence with Client Lifetime new age skills to Value drive desired agility
Slide 12: 3 Key building blocks to the Digital Strategy
3 Key building blocks to the Digital Strategy 1 2 3 Highly Scalable, Data & Analytics An Integrated Resilient, Secure led Personalised Centre of by Design Engagement and Excellence with Client Lifetime new age skills to Value drive desired agility
Slide 13: Creating future ready, resilient, scalable technology architecture
Creating future ready, resilient, scalable technology architecture • Agile campaign execution capabilities Content • Personalization basis Marketing Tech Management Event Driven Engagement Tools Marketing Attribution Tools user behavior IndusMobile • Cloud Native Experience Layer • Micro-Services ba
Slide 14: 3 Key building blocks to the Digital Strategy
3 Key building blocks to the Digital Strategy 1 2 3 Highly Scalable, Data & Analytics An Integrated Resilient, Secure led Personalised Centre of by Design Engagement and Excellence with Client Lifetime new age skills to Value drive desired agility
Slide 15: A strong foundation of data and analytics at the heart of creating business impact
A strong foundation of data and analytics at the heart of creating business impact • Reduce customer acquisition Data Extraction, Marketing costs Data Sources Advanced Analytics • Optimum Marketing Spend Curation & Governance Analytics allocation Mar Tech tools • Persona specific campaigns Client Ap
Slide 16: Data and analytics: illustrative impact
A strong foundation of data and analytics at the heart of creating business impact Illustrative Impact 56% increase in 45% reduction in early 50% reduction in transactions of cohorts 50% Increase in personal delinquency metrics in customer acquisition with low transaction loans pre-approved cards co
Slide 17: 3 Key building blocks to the Digital Strategy
3 Key building blocks to the Digital Strategy 1 2 3 Highly Scalable, Data & Analytics An Integrated Resilient, Secure led Personalised Centre of by Design Engagement and Excellence with Client Lifetime new age skills to Value drive desired agility
Slide 18: Integrated team of 300+ in IndusInd Digital Centre of Excellence
An integrated team of 300+ created as IndusInd Digital Centre of Excellence – Powering Business Impact and Value Creation Product Vision Decision Science & Analytics Customer Need Gap Analysis Campaign Analytics Human Centered Design Segmentation Risk Analytics 01 UI/UX Research & Design Inside Sale
Slide 19: A Peek Into the Future
A Peek Into the Future There is a fundamental shift in the way consumers consume financial products Convenient, Digital Ecosystems New tech led Business Intuitive, with embedded Models driving Personalized financial products Disruptive innovation Experience in products & services
Slide 20: Key Themes for the Future
Key Themes for the Future Business Model will Evolve: In-house capabilities in new age Further build capabilities in Data & From Tech Enabled to Tech Driven skills will mature to drive the shift Analytics to create differentiation to being tech driven 60-70% of new client acquisition will From To be
Slide 21: Thank You
THANK \ielu, IndusInd Bank
Slide 22: Disclaimer
Disclaimer This presentation has been prepared by IndusInd Bank Limited (the “Bank”) solely for information purposes, without regard to any specific objectives, financial situations or informational needs of any particular person. All information contained has been prepared solely by the Bank. No in