Slide 1: Exchange filing cover letter
July 16, 2024 To, BSE Limited National Stock Exchange of Metropolitan Stock Exchange Department of India Limited of India Limited Corporate Services Listing Department 205(A), 2nd Floor, Listing Department Exchange Plaza, Plot no. C/1, Piramal Agastya Corporate Park, P J Tower, Dalal Street, G Block
Slide 2: Corporate Presentation July 2024
CORPORATE PRESENTATION July 2024
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Business Overview
ER BUSINESS OVERVIEW
Slide 5: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 149.1 sellers of products & services million ratings & reviews with potential buyers/ users 181.3 million quarterly unique visitors in Q1-FY25 Database of 44.9 million listings Scalable and profitable business model 591,6
Slide 6: Key Strengths
KEY STRENGTHS ❑ First Mover Advantage in Indian Local Search Market ❑ Strong Brand Recognition with 181.3 million unique quarterly visitors^ in Q1 FY25 (171.1 million in Q4 FY24) ❑ Comprehensive database of 44.9 million listings ❑ Attractive Value Proposition For Local SMEs ❑ Experience and Expertis
Slide 7: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches Jaipur in 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations in Bengaluru Mumbai Pune Hyderabad 4,694 employees in tele-sales, 5,286 feet-on-street salesforce Bengalur
Slide 8: Platforms Traffic Share
P L AT F O R M S 85.3% MOBILE Mobile Site & Apps Traffic Share Q1 FY25 11.3% D E S K TO P/ P C 181.3 million^ www.justdial.com 3.4% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 9: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Real-time Performance tags for listings Catalogu
Slide 10: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Catalogues Search Plus Popular Category Searches
Slide 11: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant WhatsApp, SMS & Email
Slide 12: Value Proposition for SMEs
VA LU E P R O P O S I T I O N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can SMEs can accept Ratings are key to With curated be listed on create websites digital payments users’ decision- content including Justdial - India's for SMEs from their making, JD Catalogui
Slide 13: User Engagement
USER ENGAGEMENT 149.1 million Ratings & Reviews Mobile-verified, unbiased ratings Intelligent tags to capture experiences Friends’ Ratings 5-Point Rating Scale Photos Upload with Review Robust Audit Mechanism
Slide 14: Product Overview
PRODUCT OVERVIEW
Slide 15: JD Mobile
JD Mobile oo Justdial a < Mainland China Near Me Qp & *Sortby ¢ Amenities ¢ Ratings Book « Q_ Restaurants near me 10 Results for your search B28 Doctors Travel Car Hire © Mainland China 14.2k ratings Beauty Wedding Gym Education Requisites verified must Andheri West, Mumbai @ K ol: BY ® Toprated @ T
Slide 16: JD Mobile
JD Mobile < General Physician Doctors Qp & Link Road-Malad Dr. Asmita D ~ : Chaturvedi es] Sortby Book Appointment —_ Available Now 26k Results for your search 4 Trending ODr. Aniket Wadal (CEB) 24 Ratings Station Road Kandivali East 6 Years in Healthcare Available until 10:00 pm @© 70 Enquiries q v
Slide 17: JD Mobile
JD Mobile \ a ~ Pa ~~. i) y © The Neha Salon & Academy 1.9k ratings Verified pana Goregaon West, Mumbai * @ 8 min * 2.7km Beauty Parlours * 35 Years in Healthcare © 114 enquiries answered Available Now: until 8:30 pm v ° q call Chat Book Now Direction Overview Catalogue Reviews Service Address Unnat
Slide 18: JD Mobile
JD Mobile is Prequel a a a" (47) a Food (6) GBB amvience Q <_ Mainland China QA Reviews Services VibeCheck Quick Info Order-in early ° \ Call Now Order Online Book a Table Uploaded By : Owner
Slide 19: Voice Search
Voice Search Listening.. Mainland China restaurant © Mainland China EERY 14.2k ratings verified must Andheri West, Mumbai Chinese Restaurants * 25 Years in Business % 2800 Price for two ‘Open Now: until 11:30 pm ¥ e J wv Call Chat Direction Review st Overview Menu = Reviews Services Qu Finish your r
Slide 20: Enhanced Ratings & Reviews System
Enhanced Ratings & Reviews System
Slide 21: Review Insights
Review Insights Key Insights ) What users liked + Some customers appreciated the taste and quality of the ood, specifically mentioning dishes like dumplings and the 10-course lunch menu. + The ambience of the restaurant was praised by a few ‘customers for its Chinese decor and comfortable seating. +
Slide 22: JD Website
JD Website - [ susivess } Justdial GRENv Wearetiting investorRelations ghadverise Lerrecusting Ct CEEEVETIES Search across ‘4.3 Crore+’ Businesses Mumbai Search for Packers and Mo REPAIRS & SERVICES Loo f Interior Designers @ 6 al & e i a& ff Restaurants Hotels Beauty Home Wedding Education Rent & H
Slide 23: JD Website
JD Website Justdial © umvai Prequel Hebbal xs ine wmysusinos O Bongolore > RestawrantsIn Bangalore > RestaurontsinHebbol > Prequel Prequel Restaurants Fast Food Fe kee 1261 Rating + Claim this business uel Order Online @chat [EJ taptoRate Share Edit O Book a Table Menu Address Ist Floor, Umiya Veloc
Slide 24: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 25: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 26: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 27: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 28: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 29: Self-Sign-up for SMEs to start paid campaign
Self-Sign-up for SMEs to start paid campaign
Slide 30: JD Business – Dashboard for SMEs to manage campaigns
JD Business – Dashboard for SMEs to manage campaigns
Slide 31: Beyond Search: JD Shopping, Get quotes, Travel
Beyond Search JD Shopping Get quotes on Products Travel
Slide 32: Beyond Search: Flights, Bills & Recharge, JD Pay
Beyond Search Flights Bills & Recharge Jd Pay
Slide 33: Beyond Search: Stocks, Logistics, Get quotes
Beyond Search Stocks Logistics Get quotes
Slide 34: JD Xperts – One Stop Solution for On-Demand Services
JD Xperts – One Stop Solution for On-Demand Services
Slide 35: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
Slide 36: JD Homes
JD Homes PLEX, PLOT WO, SECTOR 1 wr harman tee saan = BEACH NAMI MW co 13 photos > © Prime Property Consultant 61 ratings Sanpada Sector 1, Mumbai » @ 68min * 22.4km © Prime Property Consultant 61 ratings Sanpada Sector 1, Mumbai » @ 68min * 22.4km Estate Agents = 28 Years in Business Estate Agents
Slide 37: Operational & Financial Overview
O P E R AT I O N A L & F I N A N C I A L OVERVIEW
Slide 38: Key Business Attributes
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L ▪ Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms ▪ Various premium & non-premium listing packages available which determine placements in search results ▪ Multiple
Slide 39: Quarterly Unique Visitors (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors (million) 200 181.3 180 171.4 171.7 171.1 165.9 156.5 156.8 159.3 160 147.9 140 120 100 80 60 40 20 0 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25
Slide 40: Quarterly Unique Visitors split (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors split (million) 200 180 160 140 120 100 154.5 146.5 147.9 141.2 144.7 80 132.2 134.0 137.2 124.7 60 40 20 20.8 20.4 16.7 18.2 17.1 16.6 18.6 17.9 19.1 0 6.4 6.1 5.6 5.5 6.3 5.9 5.6 5.6 6.3 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q
Slide 41: Ratings & Reviews (million)
USER ENGAGEMENT Ratings & Reviews (million) 160 145.8 147.0 148.0 149.1 143.0 144.6 137.1 139.8 140 133.5 120 100 80 60 40 20 0 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25
Slide 42: Active Listings - period end (million)
D ATA E N R I C H M E N T Active Listings - period end (million) 50 44.9 45 43.6 41.6 40.2 40 38.0 36.5 35.0 35 32.8 33.9 30 25 20 15 10 5 0 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25
Slide 43: Listings with Geocodes (million)
D ATA E N R I C H M E N T Listings with Geocodes (million) 35 29.5 30 28.5 26.4 25.3 25 23.5 22.3 20.1 20.8 19.5 20 15 10 5 0 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25
Slide 44: Images in Active Listings (million)
D ATA E N R I C H M E N T Images in Active Listings (million) 210 198 188 180 176 165 150 150 139 132 122 127 120 90 60 30 0 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25
Slide 45: Cumulative JD App Downloads (million)
MOBILE APPS Cumulative JD App Downloads (million) 40 36.4 37.3 35.0 35.8 35 34.0 32.2 33.1 31.2 31.7 30 25 20 15 10 5 0 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25
Slide 46: Operating Revenue (Rs million)
REVENUE Operating Revenue (Rs million) 3,000 2,806 2,650 2,703 2,606 2,470 2,500 2,325 2,214 2,053 2,000 1,856 1,500 1,000 500 - 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25
Slide 47: Adjusted EBITDA (Rs million) & Margin %
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 900 35% 800 28.8% 30% 26.2% 700 22.8% 25% 600 18.6% 20% 500 15.3% 14.7% 13.3% 15% 400 807 9.5% 707 10% 300 5.9% 606 486 5% 200 356 363 294 100 195 0% 110 - -5% 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25
Slide 48: Expenses as % of Operating Revenue
COST STRUCTURE Expenses as % of Operating Revenue 120% 1.5% 100% 1.4% 1.6% 1.6% 3.0% 1.2% 1.5% 1.8% 2.9% 1.0% 2.5% 15.2% 3.3% 0.9% 3.5% 3.0% 2.4% 12.5% 3.1% 2.2% 80% 12.2% 11.6% 11.2% 0.1% 3.0% 0.0% 2.1% 10.1% 3.2% 0.0% 9.9% 2.8% 9.7% 9.6% 60% 40% 78.9% 78.0% 74.5% 73.1% 74.1% 71.2% 67.3% 64.1% 61.6
Slide 49: Other Income (Rs million)
OTHER INCOME Other Income (Rs million) 1,000 800 600 913 869 400 742 814 749 713 565 579 200 - -200 -600 -400 -600 -800 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25 Note: Other Income in 1Q FY23 was impacted due to mark-to-market (MTM) losses on treasury portfolio owing to
Slide 50: Net Profit (Rs million) & PAT Margin %
NET PROFIT MARGIN Net Profit (Rs million) & PAT Margin % 1,500 1,412 90% 1,250 1,156 75% 1,000 920 60% 838 834 753 718 750 38.4% 45% 522 32.0% 25.7% 27.3% 25.4% 27.1% 500 22.5% 30% 19.9% 250 15% - 0% -250 -15% -500 -30% -484 -750 -38.5% -45% 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q
Slide 51: Active Paid Campaigns - period end
PA I D C A M P A I G N S Active Paid Campaigns - period end 700,000 583,690 591,650 600,000 560,830 566,955 538,220 548,270 521,880 503,840 500,000 483,690 400,000 300,000 200,000 100,000 - 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25
Slide 52: Cash & Investments - period end (Rs million)
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 50,000 47,555 46,254 45,000 44,053 42,822 40,668 41,592 39,344 40,000 37,396 38,189 35,000 30,000 25,000 20,000 15,000 10,000 5,000 - 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 4Q FY24 1Q FY25
Slide 53: Sales Strength - Period End
SALES FORCE Sales Strength - Period End 14,000 11,947 11,590 11,746 12,000 11,332 11,532 10,601 10,906 9,816 9,980 10,000 4,971 4,749 4,734 4,841 4,795 4,487 8,000 4,474 3,754 3,707 6,000 1,748 1,750 1,746 1,745 1,730 1,705 1,574 1,532 1,699 4,000 4,807 5,228 5,091 5,266 4,946 4,714 4,694 2,000 4,42
Slide 54: Performance Summary 1Q FY25
JUST DIAL LTD - 1Q FY25 (Quarter ended June 30, 2024) PERFORMANCE SUMMARY Metric Unit 1Q FY25 1Q FY24 YoY change 4Q FY24 QoQ change Operating Revenue (₹ million) 2,806 2,470 13.6% 2,703 3.8% Operating EBITDA (₹ million) 806 367 119.8% 706 14.2% Operating EBITDA Margin % 28.7% 14.9% 1,389 bps 26.1% 2
Slide 55: Performance Summary 1Q FY25 (Operating Metrics)
JUST DIAL LTD - 1Q FY25 (Quarter ended June 30, 2024) PERFORMANCE SUMMARY Metric Unit 1Q FY25 1Q FY24 YoY change 4Q FY24 QoQ change Unique Visitors (million) 181.3 171.4 5.7% 171.1 6.0% - Mobile (million) 154.5 146.5 5.5% 144.7 6.8% - Desktop/ PC (million) 20.4 18.6 9.7% 20.8 -1.7% - Voice (million)
Slide 56: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTOR V.S.S. Mani is the Founder, Managing Director and Chief Executive Officer of Justdial. With over 36 years of V S S Mani experience in the field of media and local search services, he has successfully steered and kept our business on the growth track, driven by t
Slide 57: Board of Directors
BOARD OF DIRECTORS NON-EXECUTIVE DIRECTORS V. Subramaniam is a Chartered Accountant and Cost Accountant. He has over 25 years of experience in the fields of finance, accounts, taxation and business management. He has over the years served at various V. Subramaniam leadership positions in industries
Slide 58: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Managing Director & CEO 36 Years management V Krishnan Group President 31 Years Growth Strategy and Business Development Finance, Strategy, Accounting, Treasury, Audit, Legal, Abhis
Slide 59: Shareholding Pattern
S H A R E H O L D I N G P AT T E R N 7.29% 74.18% FOREIGN PROMOTER INVESTORS GROUP* 8.53% AS ON INDIVIDUALS JUN 30, 2024 10.00% DOMESTIC INVESTORS *Stake held by Promoter - Reliance Retail Ventures Limited (RRVL) = 63.84%
Slide 60: End of Presentation
End of Presentation Registered & Corporate Office: Just Dial Limited, Palm Court Building M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai - 400064. For any queries, please contact us at investors@justdial.com