Slide 1: Cover letter to stock exchanges
January 12, 2024 BSE Limited National Stock Exchange of Metropolitan Stock Exchange Department of Corporate India Limited of India Limited Services Listing Department 205(A), 2nd Floor, Listing Department Exchange Plaza, Plot no. C/1, Piramal Agastya Corporate Park, P J Tower, Dalal Street, G Block,
Slide 2: Corporate Presentation January 2024
CORPORATE PRESENTATION January 2024
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Business Overview
ER BUSINESS OVERVIEW
Slide 5: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 147.0 sellers of products & services million ratings & reviews with potential buyers/ users 165.9 million quarterly unique visitors in Q3-FY24 Database of 41.6 million listings Scalable and profitable business model 566,9
Slide 6: Key Strengths
KEY STRENGTHS ❑ First Mover Advantage in Indian Local Search Market ❑ Strong Brand Recognition with 165.9 million unique quarterly visitors^ in Q3 FY24 (171.7 million in Q2 FY24) ❑ Comprehensive database of 41.6 million listings ❑ Attractive Value Proposition For Local SMEs ❑ Experience and Expertis
Slide 7: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches Jaipur in 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations in Bengaluru Mumbai Pune Hyderabad 4,714 employees in tele-sales, 6,192 feet-on-street salesforce Bengalur
Slide 8: Platforms Traffic Share
P L AT F O R M S 85.2% MOBILE Mobile Site & Apps Traffic Share Q3 FY24 11.4% D E S K TO P/ P C 165.9 million^ www.justdial.com 3.4% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 9: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Real-time Performance tags for listings Favorite
Slide 10: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Favorites Search Plus Popular Category Searches
Slide 11: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant WhatsApp, SMS & Email
Slide 12: Value Proposition for SMEs
VA LU E P R O P O S I T I O N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can SMEs can accept Ratings are key to With curated be listed on create websites digital payments users’ decision- content including Justdial - India's for SMEs from their making, JD Catalogui
Slide 13: User Engagement
USER ENGAGEMENT 147.0 million Ratings & Reviews Mobile-verified, unbiased ratings Intelligent tags to capture experiences Friends’ Ratings 5-Point Rating Scale Photos Upload with Review Robust Audit Mechanism
Slide 14: Quarterly Unique Visitors (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors (million) 180 171.4 171.7 165.9 156.5 156.8 159.3 160 144.8 147.9 142.7 140 120 100 80 60 40 20 0 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24
Slide 15: Quarterly Unique Visitors split (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors split (million) 180 160 140 120 100 146.5 147.9 141.2 132.2 134.0 137.2 80 120.2 121.4 124.7 60 40 20 16.3 17.6 16.7 18.2 17.1 16.6 18.6 17.9 19.1 0 6.2 5.8 6.4 6.1 5.6 5.5 6.3 5.9 5.6 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24
Slide 16: Ratings & Reviews (million)
USER ENGAGEMENT Ratings & Reviews (million) 160 144.6 145.8 147.0 139.8 143.0 140 137.1 133.5 129.4 125.3 120 100 80 60 40 20 0 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24
Slide 17: Active Listings - period end (million)
D ATA E N R I C H M E N T Active Listings - period end (million) 45 41.6 40.2 40 38.0 36.5 35.0 35 33.9 31.9 32.8 31.4 30 25 20 15 10 5 0 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24
Slide 18: Listings with Geocodes (million)
D ATA E N R I C H M E N T Listings with Geocodes (million) 30 26.4 25.3 25 23.5 22.3 20.8 19.5 20.1 20 18.5 17.9 15 10 5 0 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24
Slide 19: Images in Active Listings (million)
D ATA E N R I C H M E N T Images in Active Listings (million) 180 176 165 160 150 139 140 132 127 122 118 120 113 100 80 60 40 20 0 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24
Slide 20: Cumulative JD App Downloads (million)
MOBILE APPS Cumulative JD App Downloads (million) 40 35.0 35.8 35 34.0 32.2 33.1 31.2 31.7 30.1 30.7 30 25 20 15 10 5 0 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24
Slide 21: Product Overview
PRODUCT OVERVIEW
Slide 22: JD - Mobile
JD - MOBILE e Justdial a Q search in Mumbai B28 Doctors Travel Car Hire 6 Ey y s Beauty Wedding Gym Education Requisites @ x f & Packers: Repairs & Rent & Hire: Jobs & Movers Services Loans Real Estate PG/Hostel ‘Show More ‘Connect with 170 Million+ Customers on ustdicr al List your business for FRE
Slide 23: JD - Mobile
JD - MOBILE < Interior Designers Colaba, Mumbai ane Pooja Plywood and Fabrication ¢ Rating Designer WTopRated 4 11.6k Results for your search Verified + Responsive © Bhartik Interiors 337 Ratings Sankalp Phase Mira Road Eas... ~ 12.3 km Mawes 19 Years in Business 2 Top Search Open until 9:30 pm © “Q
Slide 24: Voice Search
VOICE SEARCH Listening.. Mainland China restaurant \ 1 115 photos | Mainland China 7.2k ratings Malad West, Mumbai + # 3min + 200 mts Chinese Restaurants + 26 Years in Business 2 2800 Price for two Open Now: until 1:30 pm ¥ i) V cad Call Chat Direction Review Menu Locations Reviews Services \ Finish
Slide 25: Enhanced Mobile Page
ENCHANCED MOBILE PAGE <- Prequel QA: Services Quickinfo Photos About Us All (58) Food (6) Ambience (11) Q. 58 photos > Prequel Lk ratings Hebbal, Bangalore Restaurants + ¢ 1400 Price for two Open Now: until 1:00 am 1) Vv w call Chat Direction Review Overview Menu Reviews Services Start a review Addr
Slide 26: Movies
MOVIES < Justdial ama < Dunki (Hindi Movie) QnAra ‘ina Dunki (Hindi Movie) CriticsNA + User 96% InTheatres Movies Online Plays Events Sports Tickets Reviews videos TopStories Synopsis Today, 10 January + INOX Megaplex (Inorbit Mall. Dunki (Hindi Salaar Ole Aale (Marathi gaplex ( ) X Movie) Movie) Li
Slide 27: JD Pay
J D PAY Seamless digital payment solution
Slide 28: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 29: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 30: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 31: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 32: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 33: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 34: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 35: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 36: New Initiatives
NEW INITIATIVES
Slide 37: JD Mobile
JD Mobile Enrich Salon | Mainland China EBD 72k ratings Malad West, Mumbai + # 3min + 200 mts Chinese Restaurants = 26 Years in Business ? 2800 Price for two Open Now: until 130 pm © & Vv w call Chat BookNow Direction 14k ratings Hsr Layout Sector 2, Bangalore Salons Open Now: until 8:00 pm v Overvi
Slide 38: JD Mobile
JD Mobile < MoinlandChinakestaurant Q i Offers(9) Menu Reviews Photos (2a) BBR roca ts) pore) Ba < Maliniand china Reviews Services QA vibe Check Quick Info Order-in early Qewicey zomato
Slide 39: Enhanced Ratings & Reviews System
Enhanced Ratings & Reviews System
Slide 40: Review Insights
Review Insights Key Insights > What users liked ‘Some customers appreciated the taste and quality of the 100d, specifically mentioning dishes like dumplings and the 10-course lunch menu. ‘+ The ambience of the restaurant was praised by a few ‘customers for its Chinese decor and comfortable ‘seating.
Slide 41: Self-Sign-up for SMEs to start paid campaign
Self-Sign-up for SMEs to start paid campaign
Slide 42: Jd Business – Dashboard for SMEs to manage campaigns
Jd Business – Dashboard for SMEs to manage campaigns
Slide 43: JD Website
JD Website i no . Justdial GMinglisnv Weareliiing investor Relations ¢hAcvertise Le freetisting ft ERY Search across ‘4 Crore+‘ Businesses <r REPAIRS & REAL ESTATE SERVICES Fine DOCTORS PACKERS & MOVERS @ 6 af S JL te fa Restaurants Hotels Beauty Home Education Rent & Hie Hospitals Contractors Pet S
Slide 44: JD Website
JD Website Justdial Bongolore Prequel xt@ Staavertes Renting Fad ‘ogin / sion Up | nargolore > eatourants in Bangalere > Restawents in en > Prague Add More Photo Prequel Restaurants Fast Food CBD Rok KOK 1108 Rating © Hebbal, Bangalore « Open unt Loo.am + #1400 Price for two Menu Address Ist Floor,
Slide 45: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 46: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 47: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 48: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 49: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 50: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform
Slide 51: JD Mart - Product Stack
JD MART - PRODUCT STACK e g a & 2) 8 a Marketplace Logistics Lending , £ Ft bee -s 2 a Retailers Business Industrial Turnkey Project Buyers Managers ; 2 x & B 6 a= rom a Search Discover RFQ By RFQ By Bulk Upload Product Name ea aim { oO 3 Auto Voice Barcode Image Complete Search Scan Search
Slide 52: JD Mart - Product Stack
Protection & JD MART - PRODUCT STACK Transact Content Certification Seller Tools ry) Product Images Catalogue RFQ Buy Online © Jd Pay Escrow verified Jd Pay Verified Catalogue Management (Mobile & Desktop) Videos Specification Send Call Enquiry Trust Trade Assurance Real Time Lead Management [ Descr
Slide 53: JD Mart - Product Stack
JD MART - PRODUCT STACK Platform Availability Analytics Support >) Real Time Dashboard c| Logistics Integration iOS iPhone App Lead Management = ie Android App a Grab Lead Complaint Redressal @ Website Mobile Site
Slide 54: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 55: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 56: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 57: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 58: JD Homes
JD HOMES OF 0.99, 5 nas MoaDA PAL wtace ua 2:00) Cun or msg o © Prime Property Consultant 61 rating Sanpads Sector |, Mumbai « @ 68min « 224km Estate Agents - 28 Yeors in Business Response time: 38 mins + @ 183 people enquired Open Now! until 800 pen + Overview Properties Reviews Services @105Cr im)
Slide 59: JD Shopping
JD SHOPPING © feombel 400088 = a 3 < Mumbai - 400064 Q Jd Shopping $0 © Sort by Nobile Electronics Home & Kitchen Beauty Most Popular & Top Brands, Best discounts i ” Y Fitter [B Compare iPhone 13 (512GB, Midnight) wake % 1,09,900 Get by Today 4:30 PM From 1 Seller Phone 13 mini (256GB, Bive) wake 2
Slide 60: Financial Overview
Lord FINANCIAL OVERVIEW
Slide 61: Key Business Attributes
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L ▪ Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms ▪ Various premium & non-premium listing packages available which determine placements in search results ▪ Multiple
Slide 62: Operating Revenue (Rs million)
REVENUE Operating Revenue (Rs million) 3,000 2,606 2,650 2,470 2,500 2,325 2,214 2,053 2,000 1,856 1,667 1,589 1,500 1,000 500 - 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24
Slide 63: Adjusted EBITDA (Rs million) & Margin %
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 700 25% 22.8% 600 18.6% 20% 500 15.3% 14.7% 13.3% 15% 400 9.5% 300 10% 6.3% 5.9% 200 5% 100 -0.5% 100 110 195 294 356 363 486 605 0% - -8 -100 -5% 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 Note: Adjust
Slide 64: Expenses as % of Operating Revenue
COST STRUCTURE Expenses as % of Operating Revenue 120% 1.4% 1.4% 3.1% 1.5% 100% 3.0% 3.7% 1.6% 4.5% 1.4% 3.0% 1.6% 1.5% 17.5% 1.2% 2.9% 1.8% 1.0% 3.3% 0.9% 2.5% 15.1% 15.2% 12.5% 3.5% 3.0% 2.4% 80% 12.2% 3.1% 0.1% 11.6% 11.2% 3.0% 10.1% 9.9% 60% 40% 78.6% 83.0% 78.9% 78.0% 74.5% 73.1% 74.1% 71.2% 67
Slide 65: Other Income (Rs million)
OTHER INCOME Other Income (Rs million) 1,000 814 800 713 742 749 565 579 600 400 352 286 200 - -200 -400 -600 -600 -800 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 Note: Other Income in 1Q FY23 was impacted due to mark-to-market (MTM) losses on treasury portfolio owing to
Slide 66: Net Profit (Rs million) & PAT Margin %
NET PROFIT MARGIN Net Profit (Rs million) & PAT Margin % 1,000 36.0% 40% 34.0% 33.8% 34.7% 800 27.6% 30% 25.4% 600 20% 12.2% 13.3% 920 400 838 834 753 718 10% 522 200 194 222 0% - -10% -200 -484 -400 -20% -26.1% -600 -30% 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24 Note:
Slide 67: Active Paid Campaigns - period end
PA I D C A M P A I G N S Active Paid Campaigns - period end 600,000 566,955 548,270 560,830 538,220 521,880 525,000 503,840 483,690 461,495 450,000 437,335 375,000 300,000 225,000 150,000 75,000 - 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24
Slide 68: Cash & Investments - period end (Rs million)
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 50,000 45,000 44,053 42,822 40,668 41,592 39,344 40,000 37,690 38,201 37,396 38,189 35,000 30,000 25,000 20,000 15,000 10,000 5,000 - 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 3Q FY24
Slide 69: Sales Strength - Period End
SALES FORCE Sales Strength - Period End 14,000 11,947 11,590 11,746 12,000 11,332 11,532 10,601 10,906 10,170 10,000 4,971 4,749 4,734 4,841 8,073 4,795 4,487 8,000 3,996 4,474 3,136 6,000 1,748 1,750 1,746 1,745 1,608 1,730 1,705 1,699 4,000 1,295 4,566 4,807 5,228 5,091 5,266 4,946 4,714 2,000 4,4
Slide 70: 3Q FY24 Performance Summary
JUST DIAL LTD - 3Q FY24 (Quarter ended December 31, 2023) PERFORMANCE SUMMARY Metric Unit 3Q FY24 3Q FY23 YoY change 2Q FY24 QoQ change Operating Revenue (₹ million) 2,650 2,214 19.7% 2,606 1.7% Operating EBITDA (₹ million) 604 271 122.8% 488 23.7% Operating EBITDA Margin % 22.8% 12.2% 1054 bps 18.7
Slide 71: 3Q FY24 Performance Summary (Operating Metrics)
JUST DIAL LTD - 3Q FY24 (Quarter ended December 31, 2023) PERFORMANCE SUMMARY Metric Unit 3Q FY24 3Q FY23 YoY change 2Q FY24 QoQ change Unique Visitors (million) 165.9 156.8 5.8% 171.7 -3.4% - Mobile (million) 141.2 134.0 5.4% 147.9 -4.5% - Desktop/ PC (million) 19.1 17.1 11.3% 17.9 6.3% - Voice (mi
Slide 72: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTOR V.S.S. Mani is the Founder, Managing Director and Chief Executive Officer of Justdial. With over 35 years of V S S Mani experience in the field of media and local search services, he has successfully steered and kept our business on the growth track, driven by t
Slide 73: Board of Directors
BOARD OF DIRECTORS NON-EXECUTIVE DIRECTORS V. Subramaniam is a Chartered Accountant and Cost Accountant. He has over 25 years of experience in the fields of finance, accounts, taxation and business management. He has over the years served at various V. Subramaniam leadership positions in industries
Slide 74: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Managing Director & CEO 35 Years management V Krishnan Group President 29 Years Growth Strategy and Business Development Finance, Strategy, Accounting, Treasury, Audit, Legal, Abhis
Slide 75: Shareholding Pattern
S H A R E H O L D I N G P AT T E R N 5.13% 74.30% FOREIGN PROMOTER INVESTORS GROUP* 10.16% AS ON INDIVIDUALS DEC 31, 2023 10.41% DOMESTIC INVESTORS *Stake held by Promoter - Reliance Retail Ventures Limited (RRVL) = 63.85%
Slide 76: End of Presentation
End of Presentation Registered & Corporate Office: Just Dial Limited, Palm Court Building M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai - 400064. For any queries, please contact us at investors@justdial.com