Mphasis Limited · NSE:MPHASIS
Mphasis — Investor Presentation (January 2002)
13 slides from Mphasis's investor presentation, Jan 21, 2002
Slide 1: MphasiS Group: Analyst Meet
MphasiS Group: Analyst Meet January 21, 2002 Mumbai, India ARthur Flew, President & CEO, MsourcE
Slide 2: Current Customers
Current Customers • Three of the largest Credit Card issuers in the US • A large US debit card issuer • One of the Top-5 UK Credit Card Issuers • One of the largest Insurance Companies (for their UK business) • The largest auto-part retailer in the US • Our clients have a combined call center capaci
Slide 3: MsourcE Offerings
MsourcE Offerings Inbound Web-based Services n Customer Service n Email processing n Technical Helpdesk n Help-Desk n Order processing n Chat support Outbound Transaction Processing n Collections n Accounting / HR processing n Survey / Market Research n Correspondence handling n Telemarketing n Clai
Slide 4: Management
Management • Jerry Rao – Chairman • ARthur Flew – President & CEO, MsourcE Corp • Milind Chalisgaonkar –CEO, MsourcE India • Neeraj Khanna – VP, MsourcE Bangalore – Managed large call centers at GE Capital. Over 13 years of experience in customer service / call centers. • Samprati Vishal – VP, Telec
Slide 5: Staffing – call center
Staffing – call center 2000-01 2001-02 Q1 Q2 Q3 Q4 Q1 Q2 Q3 US 3 3 4 6 6 8 7 PUNE 87 95 145 143 145 165 180 BANGALORE 1 10 35 39 94 151 305 TOTAL 91 108 184 188 245 324 492 Note: Additional 180 staff in other IT-enabled services operations
Slide 6: Telecom Infrastructure
Telecom Infrastructure Data connectivity for ICM host access USA INDIA Bangalore call center 1-800 lines Definity G3r Network Connectivity Link from client IVR Dual IPLC Predictive Telecom Outbound Calls Dialer Center- LA Pune call center 1-800 lines Definity G3r Network Connectivity Link from clien
Slide 7: New Facility at Bangalore
New Facility at Bangalore Phase I Jan 2002 200 Seats ready • Picture of Millenia to be inserted • Located in CBD and close to residential areas. • Space reserved in the same campus for over 3000 seats.
Slide 8: New Facility at Bangalore
New Facility at Bangalore
Slide 9: New Facility at Pune
New Facility at Pune Phase I April 2002 250 Seats • Picture of New Pune facility to be inserted • Built to our specifications • Located near airport, railway station and residential areas. • Space available in the same building for over 1200 seats.
Slide 10: Financials - $ Million
Financials - $ Million Q 1 FY 01 Q 2 FY 01 Q 3 FY 01 Q 4 FY 01 Q 1 FY 02 Q 2 FY 02 Q3 FY02 Revenues 0.02 0.12 0.39 0.59 0.82 1.13 1.21 Gross Margin -0.12 -0.07 -0.10 0.03 0.14 0.29 0.39 Net Margin -0.22 -0.22 -0.35 -0.39 -0.29 -0.26 -0.08
Slide 11: Metrics
Metrics Gross Margin as % of Revenues Q 1 FY 01 Q 2 FY 01 Q 3 FY 01 Q 4 FY 01 Q 1 FY 02 Q 2 FY 02 Q3 FY 02 -661.9% -56.4% -26.0% 5.4% 17.5% 25.4% 32.2% Net Margin as % of Revenues Q 1 FY 01 Q 2 FY 01 Q 3 FY 01 Q 4 FY 01 Q 1 FY 02 Q 2 FY 02 Q3 FY 02 -1191% -186% -89% -65% -35% -23% -7%
Slide 12: Current Equity Structure
Current Equity Structure MphasiS-BFL Ltd. 73.9% Baring Pvt. Equity Senior Executives Fund (Cash Investment) 4.4% 21.7% MsourcE Corporation, USA 100 % Subsidiary MsourcE India
Slide 13: Pipeline – top prospects
Pipeline – top prospects • Business from the other divisions of existing clients • Two of the largest mortgage companies in the US • A large entertainment company in the US • Very large specialty lending organization • Large UK broker • Very large UK financial institution • High-end specialty retail