Capgemini Se · EURONEXT:CAP
Capgemini — Investor Presentation (September 2022)
34 slides from Capgemini's investor presentation, September 2022
Slide 1: Digital Core for Enterprise - Sales and Services
DIGITAL CORE FOR ENTERPRISE - SALES AND SERVICES
Slide 2: Contents
CONTENTS 01 Trends and Challenges 02 The Future of Sales - Digital Sales Transformation A Servitization E SAP S/4Hana Sales and Service 03 Our Service Offerings c B Customer 360 SAP BRIM and subscription 04 Reference Architecture C based billing D Fast CPQ 05 Capgemini Unique Assets 06 References Di
Slide 3: Trends and Challenges
TRENDS AND CHALLENGES
Slide 4: Challenges for the Modern CSO/CFO
CHALLENGES FOR THE MODERN CSO/CFO Optimal route to market to acquire Customers . Achieve growth targets with lowest possible customer acquisition cost …. New operating model Service based Economy Organizations now more than ever feel the pressure to leverage digital ▪ Digital economy with emergence
Slide 5: Capgemini's Renewable Enterprise Helps Empower CXOs Across Functions
CAPGEMINI’S RENEWABLE ENTERPRISE HELPS EMPOWER CXOS ACROSS FUNCTIONS SHAREHOLDER VALUE REVENUE GROWTH OPERATING MARGIN ASSET EFFICIENCY EXPECTATIONS DRIVERS VALUE Inorganic Price strategy: Cost of Goods Sold Selling, General & Property, Plant & Receivables & Sales Volume Inventory Company Strengths
Slide 6: The Future of Sales – Digital Sales Transformation
THE FUTURE OF SALES – DIGITAL SALES TRANSFORMATION
Slide 7: What Do CSOs Want?
WHAT DO CSO’S WANT? POWER TO MAKE INCREASED IMPROVED TEAM COLLABORATION ACROSS PROMPT DECISION MONITORING BUSINE FACTBASED EFFICIENCY IN CUSTOMER SALES , SERVICE , SUPPORT SYSTEMS SS PERFORMANCE DECISIONS BUSINESS PROCESSES RELATIONS MANUFACTURING AND LOGISTICS Converged siloed order- Scalable autom
Slide 8: Digital Sales
DIGITAL SALES WANTS OF CSO BUSINESS CONTENT AND CHALLENGES BENEFITS ▪ Prompt Decision Support ▪ Partners and vendors are siloed, use excel files and NEW ARCHITECTURE Systems workarounds to quote and lack visibility to succeed ▪ Reinvent business models, consequently driving new revenues and profits
Slide 9: CSO KPI Focus for the Next Gen C-Suite
CSO KPI FOCUS FOR THE NEXT GEN C-SUITE Customer specific offerings Standardized and efficient sales process Customer Acquisition Revenue Sales Volume and value Growth Customer Satisfaction and retention Retention CSO Customer acquisition cost Customer Insights Value/ Profitability Accountability of
Slide 10: Our Service Offerings
OUR SERVICE OFFERINGS
Slide 11: The Path Toward Intelligent Sales and Services
THE PATH TOWARD INTELLIGENT SALES AND SERVICES ENTAILS ADDRESSING CRITICAL PROCESS-DRIVEN CHALLENGES WHILE ARCHITECTING THE FUTURE OFFERING CHALLENGE SOLUTION ▪ Capgemini facilitates the move to servitization in a controlled, modular, flexible, ▪ As more and more manufacturing industries strive to b
Slide 12: Typical Challenges and Our Solutions
TYPICAL CHALLENGES AND OUR SOLUTIONS TRANSFORMATION EXTENSION OF OPTIMIZATION OF (NEW MODELS) LEGACY MODELS EXISTING MODELS ISSUES ENCOUNTERED ▪ New Business Models ▪ Sales tools to keep up with modern engagement ▪ The cost of providing incorrect quotes is lost revenue • From selling Products to sel
Slide 13: Servitization
1 SERVITIZATION MAIN SERVICE OFFERINGS THERE ARE SEVERAL INTERESTING THINGS ABOUT THESE NEW BUSINESS … AND 3 MAIN MODEL TYPES MODEL … ▪ Converting your asset bundling related services and charging customers based on a ▪ Bundled Product support services: Customer owns product but buys it as part of p
Slide 14: Fast Digital 4 Discrete Industries: Customer 360
2 FAST DIGITAL 4 DISCRETE INDUSTRIES: CUSTOMER 360 FAST DIGITAL 4 DISCRETE INDUSTRIES – CUSTOMER 360 Leveraging SAP Customer Experience solutions, Capgemini has created a model that integrates with a client’s back- office functions and brings together trading, marketing, supply chain and IT function
Slide 15: SAP BRIM and Subscription Based Billing
3 SAP BRIM AND SUBSCRIPTION BASED BILLING MAIN SERVICE OFFERINGS ENABLING SUBSCRIPTION ECONOMY … BUILDING THE FUTURE TOGETHER ▪ Capgemini understands the unique challenges of the subscription-based business Capgemini offers an SAP BRIM Centre of Excellence with 100+ specialists including model & bil
Slide 16: Fast CPQ
4 FAST CPQ MAIN SERVICE OFFERINGS STARTING NOW… … BUILDING THE FUTURE TOGETHER ▪ A fully integrated CPQ offerings with streamlined sales process for faster quote ▪ Seize the opportunity with Capgemini’s Fast CPQ for SAP Customer Experience generation. Solution greatly reduce time between quote reque
Slide 17: SAP Sales and Services
5 SAP SALES AND SERVICES MAIN SERVICE OFFERINGS ENABLING A SEAMLESS SALES CYCLE FROM PROSPECTING … BUILDING THE FUTURE TOGETHER TO DEAL CLOSURE TO AFTERSALES SERVICES ▪ Capgemini understands the challenges faced to bring in the seamless connect We offer experienced Order to Cash certified profession
Slide 18: How We Help CSOs Realise Their Objectives
HOW WE HELP CSOS REALISE THEIR OBJECTIVES SERVITIZATION BRIM & SUBSCRIPTION BASED BILLING FAST CPQ BENEFITS NEW ARCHITECTURE CSO • Reinvent business models, consequently driving new revenues and OBJECTIVES profits • Connect with client customers through any channel to deliver output/outcome-based re
Slide 19: Reference Architecture
REFERENCE ARCHITECTURE
Slide 20: Reference Architecture Cross Industries
REFERENCE ARCHITECTURE CROSS INDUSTRIES SAP SAP SAP SAP SAP CPQ MARKETING COMMERCE SALES SERVICE SAP CLOUD PLATFORM INTEGRATION BUSINESS MODEL ORDER ORDER ORDER USAGE BILLING & INVOICING DESIGN CAPTURE FULFILLMENT ACTIVATION COLLECTION FINANCIALS S/4 CORE Order Management and Product Modeling in S/4
Slide 21: Architecture – A Deep Dive (BRIM)
ARCHITECTURE – A DEEP DIVE (BRIM) SALES CPQ COMMERCE SERVICE MARKETING Business Customers Sales Execs Consumers Service Reps Marketign Execs SAP INTEGRATION SUITE FOR 3RD PARTY MODULES S/4HANA Master Data Consumption Data Subscription Solution S/4HANA Sales Item Service Contract Quotation Material B
Slide 22: Capgemini Unique Assets
CAPGEMINI UNIQUE ASSETS
Slide 23: Our Value Proposition: Accelerate and Secure Your Intelligent Sales and Services Transformation
OUR VALUE PROPOSITION: ACCELERATE AND SECURE YOUR INTELLIGENT SALES AND SERVICES TRANSFORMATION LEVERAGING THE FULL POWER OF TECHNOLOGY AND COLLABORATION FULL CYCLE AND AGILE @SCALE ECOSYSTEM TRANSFORMATION DEPLOYMENT ORCHESTRATION FROM THE DESIGN AND OPERATE A single player able to orchestrate the
Slide 24: Capgemini's Accelerators: Accelerated Solution Environment
CAPGEMINI’S ACCELERATORS ACCELERATED SOLUTION ENVIRONMENT (ASE) APPROACH: ASE ALLOWS ALIGNMENT, DECISION, COLLECTIVE ENGAGEMENT AND ACCELERATION ▪ Our Accelerated Solution Environment (ASE) approach aims at bringing alignment, engagement & readiness for change ahead within each stakeholder through e
Slide 25: Capgemini's Accelerators: BRIM Edge Solution – Central Monetization
CAPGEMINI’S ACCELERATORS BRIM EDGE SOLUTION – CENTRAL MONETIZATION BRIM CAPABILITY MAP CENTRAL BILLING HUB FOR ALL BUSINESS PARTNER/ CUSTOMER FACING ACTIVITIES INTEGRATING TO CRM, CX AND ERP FINANCIAL CENTRAL CONTRACT CUSTOMER CARE MANAGEMENT BRIM BUSINESS CASE PLAYBOOK ▪ Complaints/Dispute ▪ 360 Co
Slide 26: Capgemini's Accelerators: BRIM Roll-Out Tool Kit
CAPGEMINI’S ACCELERATORS - BRIM ROLL-OUT TOOL KIT (ROTK) TO DEPLOY SAP BRIM IN A STANDARDIZED AND INDUSTRIALIZED MANNER As we deploy the new SAP solution to Worldwide entities, it is be very important to leverage ROTK, based on standard methods and solutions. We have created a tool kit using a refer
Slide 27: What Is Customer 360?
WHAT IS CUSTOMER 360? Online Stores Ratings & Social Testimonials Reviews Media Who is this CHANNELS customer SOCIAL TOUCHPOINTS How much Where is Point of Staff or is he likely to he located sale Sales Team purchase (Physical/ over time? Virtual TRANSACTIONS 360 DEGREE VIEW OF CUSTOMER APPS/ What a
Slide 28: Customer 360 Use-Case and Solution
CUSTOMER 360 USE-CASE AND SOLUTION TOP 5 QUESTIONS TO ASK: How do you Are you able pre-empt the need to integrate Do your field service What percentage Are you able of customers in their customer insights agents have real-time of purchases are to build a buying journey and across channels and inform
Slide 29: Unlock Business Value Across the Organization – Fast CPQ
UNLOCK BUSINESS VALUE ACROSS THE ORGANIZATION – FAST CPQ Speed the delivery of a true customer-centric approach to buyer self service, and begin to reap the many short- and long-term benefits Smooth flow of data, greater Greatly reduce order time between consistency and quote request accuracy and or
Slide 30: Fast CPQ - Transform the Sales and Buyer Experience
FAST CPQ - TRANSFORM THE SALES AND BUYER EXPERIENCE SALESPEOPLE BUYERS ▪ Complete and configure quotes with ease ▪ Easily browse through custom options during quote process ▪ Easily add up-sell, value-add opportunities ▪ Better overall experience, strengthen loyalty ▪ Achieve bind to quote with accu
Slide 31: Our Deep Understanding of Sales and Services Dynamics
OUR DEEP UNDERSTANDING OF SALES AND SERVICES DYNAMICS AND CHALLENGES WILL BE LEVERAGED ALL ALONG YOUR JOURNEY SERVITIZATION SAP SALES AND SERVICES TRANSVERSAL TOPICS SAP BRIM FAST CPQ CUSTOMER 360 Fast Commerce for SAP® Customer Experience solutions Launch specialized B2B commerce experiences c o m
Slide 32: References
REFERENCES
Slide 33: Selected Digital Sales Offerings Powered by SAP References
SELECTED DIGITAL SALES OFFERINGS POWERED BY SAP REFERENCES SAP BRIM + CPQ SAP BRIM + CPQ SAP BRIM + CPQ TECHNOLOGY PARTNER TECHNOLOGY PARTNER TECHNOLOGY PARTNER ERP Integration, CPQ, CRM, Subscription Order Management, Convergent Charging, S/4 HANA BRIM SOM, CC, CI FICA ERP Integration, CPQ, Subscri
Slide 34: About Capgemini
About Capgemini Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsib