Slide 1: Antonio Huertas, Chairman and CEO of MAPFRE
ANTONIO HUERTAS CHAIRMAN AND CEO OF MAPFRE
Slide 2: Overview: achievements and main lines of action
1 2 3 4 5 ACHIEVEMENTS REVISED UPDATED 2023 MAIN AND MAIN LINES STRATEGIC ASPIRATIONAL OVERVIEW CHALLENGES OF ACTION PLAN OBJECTIVES 2
Slide 3: An uncertain and challenging environment: inflation
AN UNCERTAIN AND CHALLENGING ENVIRONMENT Impact on the insurance industry: INFLATION 3
Slide 4: An uncertain and challenging environment: climate events
AN UNCERTAIN AND CHALLENGING ENVIRONMENT Impact on the insurance industry: CLIMATE EVENTS 4
Slide 5: A very favorable year for MAPFRE
A VERY FAVORABLE YEAR FOR MAPFRE MAGNIFICENT BUSINESS GROWTH • Record revenue +€32BN SUBSTANTIAL INCREASE IN PROFITABILITY • Net earnings +20%. • Boost in financial income. GLOBAL, MULTILINE, MULTICHANNEL, AND GEOGRAPHICALLY DIVERSIFIED MODEL • Very positive results from Brazil, Reinsurance, and Lat
Slide 6: A review of 2023 and a look ahead to 2024
A REVIEW OF 2023 AND A LOOK AHEAD TO 2024 6
Slide 7: Iberia
IBERIA EXCEPTIONAL GROWTH We beat the market in LIFE AUTO PLAN and NON-LIFE underway DIGITAL BUSINESS FORGED AHEAD IN 2023 2.4 MILLION DIGITAL CUSTOMERS +500,000 VS. 2022 34% OF TOTAL PORTFOLIO MULTICHANNEL 2M WEBSITE AND APP USERS APPROACH 3,061 NEW PREDICTIVE MODELS own offices AI AND BIG DATA 7
Slide 8: Iberia 2024
IBERIA 2024 FURTHER PROGRESS IN TECHNICAL RESULT AND PROFITABILITY BUSINESS DEVELOPMENT Manage rate adequacy Life savings and retirement insurance Commercial line solutions 8
Slide 9: Brazil
BRAZIL EXCELLENT RESULTS MAGNIFICENT AUTO PROFITABILITY IN Improved CR LIFE AND AGRO 2024 More efficient and competitive operation Improvement in perceived quality Commercial capacity of BB 9
Slide 10: LATAM
LATAM ALL OVER MAGNIFICENT RESULTS THE REGION Better diversification PERU MEXICO with more Life. Reduction in costs and Relevant market Acquisition of better efficiency. position. Insignia Life. Consolidate Own nationwide Very favorable improvements in network. outlook for technical management. prof
Slide 11: North America
NORTH AMERICA USA Rising costs in Auto and Homeowners. Strong pricing adjustments. Plans for better efficiency. Reinsurance prices. Good outlook for change in technical cycle. PUERTO RICO Mature and very profitable operation. 11
Slide 12: EMEA
EMEA General inflationary environment in Auto. Weather-related events in Italy and Germany. Malta: stable results. Turkey: recovery in results. Positive outlook. 12
Slide 13: Reinsurance
REINSURANCE Making the most of a new cycle Best year ever for premiums and earnings New technological capabilities Strong technical and P&C capacity Magnificent performance Increased client numbers New lines of business 13
Slide 14: Business model consolidated after 10 years
Business model consolidated after 10 years Good growth and positive result Growing results Consolidate new business model Good technical and commercial management 14
Slide 15: Financial advisory
FINANCIAL ADVISORY +€10.0BN Objective in third-party assets €2.0BN under management 16 offices NEW BIOMETHANE FUND +€1.3BN in alternative investments with first-class partners 15
Slide 16: Strategic reflections: extremely uncertain, volatile, and complex context
STRATEGIC REFLECTIONS EXTREMELY UNCERTAIN, VOLATILE, AND COMPLEX CONTEXT. 16
Slide 17: Strategic reflections: new generation of management
STRATEGIC REFLECTIONS A NEW GENERATION OF MANAGEMENT IS MAKING ITS WAY WE’RE RENEWING AND DEEPENING OUR SENSE OF BELONGING
Slide 18: Strategic reflections: in a changing world
STRATEGIC REFLECTIONS In a changing world... …opportunities for growth will arise. WE’RE READY TO TAKE ADVANTAGE OF THEM 18
Slide 19: Strategic public commitments
2023 - HIGH ACHIEVEMENT OF OBJECTIVES STRATEGIC PUBLIC COMMITMENTS COMBINED ESG GROWTH ROE RATIO INVESTMENTS 5%-6% 9%-10% ≈96% 90% +9.8% +9.9% +97.2% +96.6% SOLVENCY DEBT GENDER RATIO PAY GAP 175%-225% 23%-25% +/- 1% +198.1%* +22.7%* 0.9% 19 * Data as at Q3 2023.
Slide 20: Sustainability
SUSTAINABILITY Compliance ≈ 100% of goals 20
Slide 21: Strategic Plan 2024-2026
STRATEGIC PLAN 2024-2026 NEW STRATEGIC FOCUSED ON NEW STAGE OBJECTIVES CORRECTING WITH RENEWED AND PUBLIC IMBALANCES OPTIMISM COMMITMENTS 1 2 3 21
Slide 22: Strategic Plan 2024-2026: we maintain our values
STRATEGIC PLAN 2024-2026 WE MAINTAIN OUR VALUES SERVICE TRUST-BASED PERSONAL ETHICAL AND SOCIAL FINANCIAL EXCELLENCE AND RELATIONSHIPS AND CONCERN COMMITMENT TO THE STRENGTH CUSTOMER PROXIMITY FOR ALL STAKEHOLDERS ENVIRONMENT AND PEOPLE 22
Slide 23: 2024-2026 Strategic Plan: we will focus on...
2024-2026 STRATEGIC PLAN WE WILL FOCUS ON... 1 2 IMPROVE EFFICIENCY AND BROADEN COMPETITIVENESS PRODUCT OFFERING 3 4 EVOLVE UNDERPIN COMMERCIAL LINES REINSURANCE OPERATIONAL AND SUCCESS SALES MODEL 23
Slide 24: Strategic Plan 2024-2026: we will focus on...
STRATEGIC PLAN 2024-2026 WE WILL FOCUS ON... 5 6 7 UPDATING BOOSTING PEOPLE OUR RISK CULTURAL DEVELOPMENT APPETITE ASPECT 24
Slide 25: Strategic Plan 2024-2026: aspirational objectives
STRATEGIC PLAN 2024-2026 ASPIRATIONAL >6% 10% - 11% 96% - 95% OBJECTIVES GROWTH ROE* COMBINED RATIO* PERIOD AVERAGE REFERENCE FRAMEWORK 200% +/- 25 p.p. ≈24% >50% SOLVENCY DEBT PAYOUT (Excl. transitional measures, 9 p.p. lower) Stable or growing dividend *Excluding extraordinary items and relevant c
Slide 26: Sustainability focus 2024-2026
SUSTAINABILITY 15 countries >95% ESG 36% * 2024-2026 CARBON INVESTMENTS EQUALITY FOCUS NEUTRAL Women managers Inclusive policies, Environmental financial education, Better business Developing footprint and greater governance, management that’s and the circular transparency, SDGs, more committed to a
Slide 27: Highly diversified business model
1 Highly diversified BUSINESS MODEL 2 GROWTH WITH PROFITABILITY 3 PRUDENT AND SUSTAINABLE MANAGEMENT
Slide 28: Thank you
g Ignacio Baeza THANK YOU © MAPFRE
Slide 29: Thank you
María Luisa Gordillo Ángel Dávila 29 THANK YOU
Slide 30: We're meeting our commitments with shareholders
WE’RE MEETING OUR COMMITMENTS WITH SHAREHOLDERS 15 cents €462M DIVIDEND IN CASH INCREASED DIVIDEND 30
Slide 31: We're optimistic about the future
WE’RE OPTIMISTIC ABOUT THE FUTURE We appreciate the trust our shareholders place in us 31
Slide 32: Antonio Huertas - Thank you very much
@MAPFRE Thank you very much www.linkedin.com/company/mapfre @MAPFRE @ahuertasmejias ANTONIO HUERTAS www.linkedin.com/in/antoniohuertasmejias CHAIRMAN AND CEO OF MAPFRE @ahuertasmejias