Slide 1: Ownership Preservation: Helping Strengthen Financial Foundations
OWNERSHIP PRESERVATION Helping Strengthen Financial Foundations
Slide 2: The Complete Citi
THE COMPLETE Citi Citi Citi Mortgage Financial Citi Citi Trust Home Bank Equity The Citi Office of Homeownership Preservation is the result of business and Community Relations partnering to find solutions to preserve homeownership in communities where we live and work. 1.866.915.9417 2 OFFICE OF HOM
Slide 3: Citi's Office of Homeownership Preservation
Citi’s OFFICE of HOMEOWNERSHIP PRESERVATION Founded in 2007, the Citi Office of Homeownership Preservation coordinates and leverages multiple efforts to help borrowers stay in their homes whenever possible. We work diligently with borrowers who want to stay in their homes, who remain in contact with
Slide 4: Office of Homeownership Preservation
Citi’s OFFICE of HOMEOWNERSHIP PRESERVATION • Focuses on counselors and other third parties representing Citi borrowers • Works with Citi borrowers at risk • Facilitates affordable, sustainable solutions o Making Home Affordable – part of the Obama Administration’s Financial stability plan o Industr
Slide 5: Goals
Citi’s OFFICE of HOMEOWNERSHIP PRESERVATION Goals • Aggressive outreach to borrowers in distress • Direct outreach • Citi initiatives • Pre-Delinquent borrowers (Citi Homeowner Assistance Program) • Delinquent borrowers • Borrowers experiencing unemployment (Citi Unemployment Assist Program) • Non-d
Slide 6: Partnerships with Nonprofits
Citi’s PARTNERSHIPS WITH NONPROFITS • Neighbor Works America • ACORN • Neighborhood Assistance Corporation of America (NACA) • National Council of La Raza (NCLR) • Consumer Counseling Resource Center (CCRC) • National Training & Information Center (NTIC) • National Foundation for Credit Counseling (
Slide 7: OHP Resources
OHP RESOURCES • One number for counselors to call: 1.866.915.9417, or email: mortgagehelp@citi.com • Website: www.mortgagehelp.citi.com; http://www.citigroup.com/citi/citizen/community/homeownershippre servation/index.htm • Seasoned case specialists • Access and escalation to management • Best busin
Slide 8: Presentation for Consumers at Risk of Foreclosure
CONSUMER PRESENTATION Presentation for Consumers at Risk of Foreclosure • Available for community partners to use* • Able to be co-branded • Handouts for take-aways • Better prepared for one-on-one counseling *Downloadable at: http://financialeducation.citi.com Click on “Educational Resources” 8 OFF
Slide 9: Consumer Presentation
CONSUMER PRESENTATION 9 OFFICE OF HOMEOWNERSHIP PRESERVATION 1.866.915.9417
Slide 10: Important Contact Information
IMPORTANT CONTACT INFORMATION Citi Toll-Free Assistance: • Office of Homeownership Preservation: 1.866.915.9417 • Email: mortgagehelp@citi.com 10 OFFICE OF HOMEOWNERSHIP PRESERVATION 1.866.915.9417
Slide 11: Questions?
Questions? 11 OFFICE OF HOMEOWNERSHIP PRESERVATION