Slide 1: Update on M1’s transformation
Update on M1’s transformation 23 October 2019
Slide 2: Transforming M1
Transforming M1 M1 is being transformed from a telco into a provider of connectivity solutions as part of the Keppel Group. • M1’s privatisation was an opportunity to turn around a business that Keppel knows well. • We have a clear plan. There are risks and challenges ahead, but we are confident of
Slide 3: Providing connectivity solutions
Providing connectivity solutions 3
Slide 4: Harnessing Synergies as OneKeppel
Harnessing Synergies as OneKeppel As part of the Keppel Group, M1 will collaborate with other member companies to create smarter, future-ready solutions for sustainable urbanisation. • Waste-to-energy • Specialised vessels • Water and wastewater treatment Environment • Repairs & modifications Marine
Slide 5: From Telco to Connectivity Solutions Provider
From Telco to Connectivity Solutions Provider 1997 2019 M1 was inaugurated by Privatisation of M1 by Keppel & SPH Keppel, SPH & partners • Launched disruptive new propositions in consumer mobile (‘OnePlan’) • Launched first standalone end-to-end 5G call • Partnering PSA & IMDA to deliver Smart Port
Slide 6: M1 Rapidly Changing Since Start of 2019
M1 Rapidly Changing Since Start of 2019 • New team to accelerate continued transformation • CEO, CCO and CDO • Continually building competency and skills and changing the way we work • Engage best-of-breed partners • Results achieved so far • Increased net adds through new B2C tariffs • Increased sh
Slide 7: Senior Management
Senior Management Manjot Singh Mann Lee Kok Chew Mustafa Kapasi Denis Seek Nathan Bell Willis Sim Chief Executive Officer Chief Financial Officer Chief Commercial Officer Chief Technology Officer Chief Digital Officer Chief Corporate Sales & Solutions Officer • Previously, CEO of • Previously, CCO a
Slide 8: M1’s Transformation through 4 Major Themes
M1’s Transformation through 4 Major Themes 1 2 3 4 B2C – Strengthen B2B – Future Build Drive consumer business growth engine digital capabilities regional expansion • Synergies as part of Keppel to accelerate transformation • Balance sheet optimisation 8
Slide 9: Strengthen Consumer Business
Strengthen Consumer Business 1 • Shifting to a platform play with highly personalised offerings across connectivity and 3rd party services • Made-to-measure strategy already showing impact in the market E.g. OnePlan delivered 5x increase in net adds in 2Q 2019 • Redefining customer engagement to fur
Slide 10: Growing B2C Businesses
Growing B2C Businesses We are capturing cross selling opportunities to expand our consumer base and provide best value propositions for our customers. 1 >2.2 million mobile lines Customer reachi Cross selling will drive • The Keppel Group serves • Increased share of ~90% of 1.3 million customer wall
Slide 11: M1’s Simplified IT Stack Interconnected with Keppel
M1’s Simplified IT Stack Interconnected with Keppel (# of elements) Current architecture Future architecture 1 Data hub 15 4 Strategy to Performance Product catalogue, Pricing, 29 9 Marketing analytics Concept to Market CRM, eShop, Configuration & 45 13 quoting Prospect to Order Inventory 37 9 Order
Slide 12: Future Growth Engine
Future Growth Engine 2 • Synergies as part of Keppel Group via access to clients and M1’s capabilities to enhance Keppel’s propositions • E.g. Smart Cities, Smart Shipyards, Hybrid Cloud, holistic communications services (mobile, fixed, EUC) and more • Strong double digit yoy growth for mobile, fixe
Slide 13: Collaborating for Smarter Solutions
Collaborating for Smarter Solutions 2 Offshore & Marine Urban Solutions Data Centres M1 as part of Keppel to create smarter connectivity solutions 13
Slide 14: Offshore & Marine
Offshore & Marine 2 50Mbps, 50ms Q1-Q2 ʼ20 Transforming basic mechanized with significant Autonomous Tug Boat manual labour, to a fully automated workshop. (short term) Such a workshop is envisaged to only require human The 5G initiative can serve as an extension to the intervention for unplanned ev
Slide 15: Urban Solutions
Urban Solutions 2 ~US$ 25-30 billion* • Joint initiatives between M1 and Keppel APAC smart city market in 2025 • M1-Keppel Land Smart Lives programme to create smart homes with integrated security system, healthcare devices and lighting at The Luxurie, Singapore • M1 and Keppel Electric deployed a s
Slide 16: Data Centres
Data Centres 2 ~US$ 4 billion* • Existing M1 partnership with Keppel DC • M1/AsiaPac was first launch partner for VMware Cloud on Data centre spend in Southeast Amazon Web Services (AWS) in Singapore Asia’s top 4 countries by 2025 • Keppel DC, M1 and AsiaPac to create powerful Hybrid Cloud partnersh
Slide 17: Build Digital Capabilities
Build Digital Capabilities 3 • Transformation requires changes to people and internal processes • People: New talents, retraining people and driving new ways of working • Processes: “Design to zero”, people add value • Digital capabilities: Driving best-of-breed off-the-shelf technology to simplify,
Slide 18: Drive Regional Expansion
Drive Regional Expansion 4 • Regional expansion is a natural next step following our growth plans within the Singapore market • Replicate Singapore success to selected markets with a focus on: • Regional data center / hybrid cloud • B2B regional expansion – Building on our strength in Singapore to a
Slide 19: Growth Plans
Growth Plans Balance sheet optimisation Business outcomes Fixed ICT • Asset light model services MVNO services • Free up cash for other investments Increase in Grow wholesales Increase fixed services revenue revenues service revenue • Improve ROE Mobile Cost Increase Reduce Sub-market share OPEX 19
Slide 20: The Future of M1
The Future of M1 • Digital First customer experience leader • Leader in the telecoms industry NPS • Target ROE: 25%* B2C – Strengthen B2B – Future Build digital Drive regional consumer business growth engine capabilities expansion • Digital lifestyle • Integrated connectivity • New digital capabilit
Slide 21: Questions
Questions CCST] Corporation