Ing Groep N.v. · EURONEXT:INGA
Ing Groep — Investor Day (June 2024)
17 slides from Ing Groep's investor day presentation, Jun 17, 2024
Slide 1: Growing the difference
Growing the difference Accelerating growth, increasing impact, delivering value Capital Markets Day 2024 Pinar Abay, Retail Banking 17 June 2024
Slide 2: We have been making the difference in retail banking
We have been making the difference in retail banking Who we are >€350 bln of retail banking revenue pools1) Track record of delivering growth Income 2023 €15 bln Leading digital capabilities Return on equity2) 2023 25% Loved brand Share of ING RWA 2023 ~50% Strong financial performance 1) Based on M
Slide 3: We have a track record of delivering growth
We have a track record of delivering growth Who we are Primary customers1) (in mln) +6% CAGR 15.3 15.5 14.0 14.6 13.0 13.5 12.2 11.2 10.3 12.4 13.3 13.6 10.6 11.7 9.7 8.0 6.0 4.4 2016 2017 2018 2019 2020 2021 2022 2023 April 2024 Mobile primary customers2) 40% of our 47% of primary >39 mln customers
Slide 4: We have leading digital capabilities
We have leading digital capabilities Who we are Key digital metrics Our One App is among the most popular apps2) 92% 95% 1 WhatsApp Mobile contacts 2 Facebook In % of total contacts1) 3 YouTube 2021 2023 4 Instagram 72% 80% 5 Outlook Digital sales In % of total sales 6 Google Maps 2021 2023 7 Spotif
Slide 5: Our love brand continues to be our superpower
Our love brand continues to be our superpower Who we are Most recognised Most recommended The ING brand is Top 3 ING continues to be the Top 3 recognised as leading most recognised brand in… most recommended NPS position in… the way and the most bank in the majority unique in the majority 7 out of 1
Slide 6: We have strong financial performance across three pillars
We have strong financial performance across three pillars Where we are now 1. Private Individuals 2. Business Banking 3. Private Banking2) Total income €10.4 bln €4.2 bln €0.5 bln 2023 (€8.4 bln in 2021) (€3.3 bln in 2021) (€0.5 bln in 2021) Return on equity1) 2023 27% 22% 31% Current footprint 1) E
Slide 7: Zoom in: a digitally led Business Bank
Zoom in: a digitally led Business Bank Where we are now Successful and profitable Business Banking franchise1) Digital-first service model Easy Guided Relationship 1.7 mln €4.2 bln customers income No-frills, Digital banking Relationship on demand and event-driven banking with digital banking remote
Slide 8: Our footprint offers significant opportunities for growth
Our footprint offers significant opportunities for growth Where we are now Revenue market Private Individuals has growth share1) potential across our footprint Business Banking has a high return Retail banking model with significant potential for revenue pools deployment in other countries in our fo
Slide 9: Private Individuals: accelerating growth and delivering value
Private Individuals: accelerating growth and delivering value Our strategic priorities Make banking ▪ Create superior customer value with leading NPS frictionless and relevant ▪ Obsessively simplify customer journeys ▪ Lead in using data and (Gen)AI Private Grow with the Affluent ▪ Expand offering t
Slide 10: Business Banking: deploying our high return model in other countries
Business Banking: deploying our high return model in other countries Our strategic priorities Make banking ▪ Enable full digital self-service for basic needs frictionless and relevant ▪ Focus on digital acquisition Business Grow our fee business with segment-focused ▪ Targeted Daily Banking packages
Slide 11: Private Banking: building a third pillar based on strong synergies
Private Banking: building a third pillar based on strong synergies Our strategic priorities Lead the digital way to ▪ Leverage digital and data to ensure scalable redefine Private Banking management of wealth ▪ Drive step-change in customer experience with Private interactive, digital and enabling t
Slide 12: Germany: become the digital primary bank and expand presence
Germany: become the digital primary bank and expand presence Our strategic priorities We are delivering on our promises Priorities for 2024-2027 Grow in Private Individuals with a focus on mobile primary Number of customers customers and increased product penetration Growing our customer base +200 k
Slide 13: Belgium: progress towards higher levels of profitability
Belgium: progress towards higher levels of profitability Our strategic priorities We are delivering on our promises Priorities for 2024-2027 Profitable growth in Private Individuals Digital sales ▪ Growth of >50 k mobile primary customers per year Increasing digitalisation 73% ▪ Further strengthen 3
Slide 14: Netherlands: driving growth towards a sustainable future
Netherlands: driving growth towards a sustainable future Our strategic priorities We are delivering on our promises Priorities for 2024-2027 Growth of Private Individuals on superior digital platform Primary client share Improving ▪ Growth of >200 k of mobile primary customers per year value for 62%
Slide 15: Our targets confirm our ambition to be the best European bank
Our targets confirm our ambition to be the best European bank Our targets To be the best European bank by Mobile primary Income Fee Cost/income Return on customers growth income ratio equity1) annual growth in line with CAGR 2024-2027 by 2027 by 2027 +1 mln Group guidance 5-10% 50-52% >20% Structura
Slide 16: Annex - Retail Banking per country (FY2023)
Annex - Retail Banking per country (FY2023) Retail Banking Total Netherlands Belgium1) Germany Spain Italy Australia Poland Romania Türkiye Scale Customers (mln) 38.7 7.7 2.5 8.7 4.2 1.2 2.9 4.3 1.7 5.6 o.w. primary (mln) 15.3 4.7 1.1 2.7 1.5 0.4 1.1 2.2 0.9 0.7 o.w. mobile primary (mln) 13.3 4.0 0.
Slide 17: Important legal information
Important legal information ING Group’s annual accounts are prepared in accordance with International Financial Reporting Standards as adopted by the European Union (‘IFRS- EU’). In preparing the financial information in this document, except as described otherwise, the same accounting principles ar