Hcl Technologies Limited · NSE:HCLTECH
Hcl Technologies — HCLTech — Session on GenAI with Citi (June 2023)
23 slides from Hcl Technologies's conference presentation, Jun 13, 2023
Slide 1: Generative AI@HCLTech
Generative AI@HCLTech Kalyan Kumar (KK) Global CTO and Head, Ecosystems, HCLTech Twitter: @kklive (https://www.hcltech.com/ai)
Slide 2: Topics
Topics • Understanding Generative AI • Value Streams around Generative AI • Generative AI@HCLTech Services • Generative AI@HCLSoftware • Q&A Copyright © 2023 HCLTech | Confidential 2
Slide 3: Understanding Generative AI
Understanding Generative AI How it Works? AI ML DL GAI & NLP LLM Source: Adapted from Gartner (786698_C) NLP (Natural Language Machine Synthetic Speech Processing) (NLU and NLG) Translation Voice Recognition Copyright © 2023 HCLTech | Confidential 3
Slide 4: Value Stream for Business Process Operations
Value Stream for Business Process Operations Front Office (Customer Care / Service) Middle Office (Supply Chain / Risk etc.) Back Office ( Finance / Procurement etc.) Business Process Process Process Process Customer Observability / Value = Cases Analysis Execution Improvement Customer (Issues / Req
Slide 5: Value Stream for Application Development and Support
Value Stream for Application Development and Support Custom & Packaged Software Data Management & Analytics Software Development Processes Customer Customer Requirements Analysis & Experiment Build, Operate Adopt and Value = / Features / Process Mining & Pilot & govern Change Intelligent Bugs Apps •
Slide 6: Value Stream for Infrastructure & Operations
Value Stream for Infrastructure & Operations Hybrid Infrastructure (Cloud / Networks / Edge / DC) End User and Devices Cyber-Security Tech Observability & System / Customer Ticket Troubleshooting Restoration Value = (Incident / Request /Changes) Root Cause and Remediation and Support Service Project
Slide 7: Value Stream for Systems and Product Engineering
Value Stream for Systems and Product Engineering Software Product Engineering Silicon and Mechatronics Operational Technologies Customer Plan & Design Build Support Customer Need / System Value = Feasibility & Engineer & Test Requirements & Maintenance AI Enabled Devices & Systems • Improved efficie
Slide 8: Anticipated Applicability across various IT Service activities
Anticipated Applicability across various IT Service activities Dependencies Risks • Experience in • Data privacy & using LLM models copyright issues / GenAI skills • Uncertainty and • Functional or explainability bias Operational Complexity • Costly production outages • LLM Model Maturity • Usage of
Slide 9: AI Philosophy @HCLTech
AI Philosophy @HCLTech From Create Silicon To to Infuse supercharge Embed AI Infrastructure, customers journey to Apps, Data & Integrate a Generative Business Processes Enterprise Copyright © 2023 HCLTech | Confidential
Slide 10: AI @HCLTech Services
AI @HCLTech Services • Noesis AI Framework • Annotation and • Embedded and Edge • Data Analytics and • AI Professional AI Services Labelling Services AI Services Engineering Services Services Span • Generative AI • Trustworthy AI • AI Model as a • Machine Learning Services • AI Edge Innovation Servi
Slide 11: Potential Services Opportunities in GenAI
Potential Services Opportunities in GenAI Testing and refining • Creation and Capture Orchestration across NLP, An AI system that enables: prompts to optimize them • Gen AI driven Generative AI Systems, Privacy and Security for specific tasks, using Engineering knowledge Systems for • Inclusion • Fa
Slide 12: GenAI Ecosystem @HCLTech
GenAI Ecosystem @HCLTech Generative GenAI Services Enterprises GenAI SW & HW Licensing & • Ops (Business Processes & IT ) • Dev & Support Cloud Subscription • System & Product Engg. Pla e • GenAI Lab rat tfo eg r GenAI Products m Int &H • Products e/ • Cloud / XaaS W us Inf Ac GenAI ce / te Services
Slide 13: GenAI Lab
GenAI Lab What GenAI Lab does GenAI Lab supports teams in building solutions and services 1 Offering GenAI for Developers, System Engg., Process Ops, Support, BizDev etc. 2 Incubation GenAI Technology Tech Use Case Partner Showcase Platform Services Research Exploration Tech API Engine Edge Innovati
Slide 14: GenAI Case Study - Patient Query Understanding and Sales Bot
GenAI Case Study 1 - Patient Query GenAI Case Study 2 - Sales Bot Understanding Retrieval Augmented Generation Human Like Conversation Agent (RAG) Business Objective Business Objective To develop a LLM powered Medical Conversational Agent To develop a LLM powered Question Answering to generate tailo
Slide 15: Key Take Aways
Key Take Aways We have deployed at scale AIOps in our operations and We have been implementing HCLTech with its engineering engineering business for over AI solutions with over 150+ heritage has been involved in a decade and have carved use cases across our clients in co-creating AI Technology those
Slide 16: Generative AI@HCLSoftware
Generative AI@HCLSoftware Kalyan Kumar (KK) CPO, HCLSoftware Twitter: @kklive . .
Slide 17: HCLSoftware Cloud Strategy
HCLSoftware Cloud Strategy Move to Industry Oriented Clouds Common Connector and Gateways for integrations Common Data pipeline, service and extensibility Generative AI Play Al/ML/NLP/Cognitive Services/GenAI Ubiquitous Distributed Cloud Ecosystem (Public/Sovereign/Edge/Telco/Private) . 17 .
Slide 18: AI Philosophy @HCLSoftware
AI Philosophy @HCLSoftware From To Create Embed Products fuel Plugin AI to the Cloud / XaaS Digital+ Economy for our ecosystem . 18 .
Slide 19: Create: Generative AI in partnerships with Hyperscalers
Create: Generative AI in partnerships with Hyperscalers HyperScaler Integration Copilot & HCL AI DuetAI Workbench (Auto ML Platform) Pair ChatGPT Like Programmer : experience : • Code generations • Chat interface for Developers • Test case generation for Interaction • Code explanations and Doc • Mul
Slide 20: Embed: Generative AI
Embed: Generative AI Reinforcement Learning of the partner platform + Powered By . 20 Partner Ecosystem .
Slide 21: HCLSoftware Applicability
Plugin: Infuse and Leverage Generative AI Digital AI and Intelligent Data, Analytics and Transformation Automation Insights • HCL Commerce, HCL Unica, • HCL AIOps / IntelliOps • HCL Actian Avalanche CDP Portfolio & Cloud Vision HCL DX, HCL VoltMX etc. • HCL AEX • HCL Actian Vector HCLSoftware • HCL
Slide 22: Infusing GenAI into Intelligent Automation Cloud
Infusing GenAI into Intelligent Automation Cloud from HUMAN LED AND AUTOMATION ASSISTED. Value creation via XaaS / MSP Workload Self-healing of Self-service Operational to Automations Operational Workflows Intelligence To drive the effort and cost To drive the reliability of the Disruptions To provi
Slide 23: Thank You
Thank You hcltech.com