Just Dial Ltd. · NSE:JUSTDIAL
Just Dial — Q1 FY24 Earnings Presentation
76 slides from Just Dial's earnings presentation, Jul 14, 2023
Slide 1: Exchange cover letter for Q1 FY24 investor presentation
July 14, 2023 BSE Limited National Stock Exchange of Metropolitan Stock Exchange Department of Corporate India Limited of India Limited Services Listing Department 205(A), 2nd Floor, Listing Department Exchange Plaza, Plot no. C/1, Piramal Agastya Corporate Park, P J Tower, Dalal Street, G Block, Ba
Slide 2: Corporate Presentation July 2023
CORPORATE PRESENTATION July 2023
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Business Overview
ER BUSINESS OVERVIEW
Slide 5: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 144.6 sellers of products & services million ratings & reviews with potential buyers/ users 171.4 million quarterly unique visitors in Q1-FY24 Database of 38 million listings Scalable and profitable 548,270 active paid bu
Slide 6: Key Strengths
KEY STRENGTHS ❑ First Mover Advantage in Indian Local Search Market ❑ Strong Brand Recognition with 171.4 million unique quarterly visitors^ in Q1 FY24 (159.3 million in Q4 FY23) ❑ Comprehensive database of 38 million listings ❑ Attractive Value Proposition For Local SMEs ❑ Experience and Expertise
Slide 7: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches Jaipur in 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations in Bengaluru Mumbai Pune Hyderabad 5,266 employees in tele-sales, 6,480 feet-on-street salesforce Bengalur
Slide 8: Platforms Traffic Share
P L AT F O R M S 85.5% MOBILE Mobile Site & Apps Traffic Share Q1 FY24 10.9% D E S K TO P/ P C 171.4 million^ www.justdial.com 3.7% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 9: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Favorites Search Plus
Slide 10: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Favorites Search Plus Popular Category Searches
Slide 11: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant Email & SMS
Slide 12: Value Proposition for SMEs
VA LU E P R O P O S I T I O N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can SMEs can accept Ratings are key to With curated be listed on create websites digital payments users’ decision- content including Justdial - India's for SMEs from their making, JD Catalogui
Slide 13: User Engagement
USER ENGAGEMENT 144.6 million Ratings & Reviews Mobile-verified, unbiased ratings Intelligent tags to capture experiences Friends’ Ratings 5-Point Rating Scale Photos Upload with Review Robust Audit Mechanism
Slide 14: Quarterly Unique Visitors
TRAFFIC/ VISITORS Quarterly Unique Visitors (million) 180 171.4 156.5 156.8 159.3 160 149.5 144.8 147.9 142.7 140 124.1 120 100 80 60 40 20 0 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24
Slide 15: Quarterly Unique Visitors split
TRAFFIC/ VISITORS Quarterly Unique Visitors split (million) 180 160 140 120 100 146.5 124.7 132.2 134.0 137.2 80 120.2 121.4 124.7 104.3 60 40 20 13.8 18.3 16.3 17.6 16.7 18.2 17.1 16.6 18.6 0 6.0 6.6 6.2 5.8 6.4 6.1 5.6 5.5 6.3 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24
Slide 16: Ratings & Reviews
USER ENGAGEMENT Ratings & Reviews (million) 160 143.0 144.6 137.1 139.8 140 133.5 129.4 123.0 125.3 120.0 120 100 80 60 40 20 0 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24
Slide 17: Active Listings
D ATA E N R I C H M E N T Active Listings - period end (million) 40 38.0 36.5 35.0 35 33.9 32.8 31.4 31.9 30.6 31.0 30 25 20 15 10 5 0 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24
Slide 18: Listings with Geocodes
D ATA E N R I C H M E N T Listings with Geocodes (million) 25 23.5 22.3 20.8 20.1 20 19.5 18.5 17.5 17.7 17.9 15 10 5 0 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24
Slide 19: Images in Active Listings
D ATA E N R I C H M E N T Images in Active Listings (million) 165 150.2 150 139.2 135 131.8 126.6 122.5 117.7 120 113.4 106.4 109.7 105 90 75 60 45 30 15 0 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24
Slide 20: Cumulative JD App Downloads
MOBILE APPS Cumulative JD App Downloads (million) 40 35 34.0 32.2 33.1 31.2 31.7 30.1 30.7 29.1 29.6 30 25 20 15 10 5 0 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24
Slide 21: Product Overview
PRODUCT OVERVIEW
Slide 22: JD Mobile
JD - MOBILE @ Justdial & Q Search in Mumbai o @ e © 0 ¥ Shop Online B28 Doctors Travel x Beauty Education Consultants Rent & Hire a & x one Wedding Jobs Repairs PG/Hostel Requisites zServices & @ Xperts [v) Loans RealEstate HomeServices Show More = v your bu Justdial Start NOW i) Q0 8S «wa 8 Home Le
Slide 23: JD Mobile
JD - MOBILE < Interior Designers Qp a Colaba, Mumbai Pooja Plywood and Fabrication ¢ Rating wWTopRated wVJDVeritied 4¢ 10.7k Results for your search # Top rated Burhani Furnishings EEG) 014 ratings Shivdas Chapsi Marg Mazgaon ~ 23.2 km 24 Years in Business Opens at 10.30 am tomorrow © Mr Yakub is a
Slide 24: Voice Search
VOICE SEARCH Mainland China restaurant < Mainland China i ; th bo ae & Zt @ Sortby wTopRated Vv JDVerified On 12 Results for your search %& Top rated © Top Search Mainland China Restaurant (ER) 72k ratings new link rol Malad West - 200 mt ? 1600 Price for two - 25 Years in Business Opens at 07:00 PM
Slide 25: Enhanced Mobile Page
ENCHANCED MOBILE PAGE 43 photos Neo Kitchen CHRD 249 ratings Nagawara, Bangalore Restaurants = 2 3100 Price for two Open Now: Open 24 Hrs ¥ Set) (owecien ) (Rw Overview Menu Reviews Services Phe Address C/O Hilton Garden inn, Embassy Manyata Business Park, Hebbal Outer Ring Road, Nagawara, Bangalore
Slide 26: Movies
MOVIES < Justdial Ana Q GQ In Theatres Movies Online Plays Events._—Sports GUMRAAH Chor Banduk Cumreah Bholaa Biryani (Marathi (Hindi Movie) The Super Mario. ~— The Pope's Exorcist John Wick Bros. Movie Chap ® 8 #«¢@ & @ Home Leads Stocks Pay News ¢ John Wick: Chapter 4 (Eng. Q py A John Wick: Chapt
Slide 27: JD Pay
J D PAY Seamless digital payment solution
Slide 28: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 29: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 30: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 31: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 32: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 33: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 34: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 35: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 36: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 37: New Initiatives
NEW INITIATIVES
Slide 38: JD Mobile
JD Mobile 187 photos Mainland China Restaurant CEB) 7 ratings Malad West, Mumbai + # 3min + 200 mts Chinese Restaurants * 25 Years in Business 21600 Price for two Opens at: 07:00 PM © Chat ‘Direction | %& Writ Overview Offers(2) Menu Reviews Se Address C/O Infiniti Mall Unit No-308, 3d Floor, new li
Slide 39: Enhanced Ratings & Reviews System
Enhanced Ratings & Reviews System
Slide 40: Enhanced Analytics for Customers
Enhanced Analytics for Customers
Slide 41: Revamped Website
Revamped Website Justdial Search across ‘3.4 Crore+’ Businesses sangoore || seach rsp sas o fovseuss J Pied Weoretiting Gh Advertise Lz Free listing = ro Search book hotels GET BEST DEALS Restaurants Hotels Automobile Home Decor Rent & Hire Wedding Requisites Banquet Halls Bridal Requisite Caterers
Slide 42: Revamped Website
Revamped Website Justdial sangalore Prequel JD Xperts 2B _—Real Estate —_Popular Categories v Banglore > Restawrantsin Bangalore > Restourants in Hobbal_ > Proquol @) Prequel as 28.8.8. prequel con, sonqaor Open until 100 am Menu Quick Information uisines Mode of Payment Multicuisine, North Indian,
Slide 43: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 44: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 45: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 46: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 47: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 48: JD Mart - Product Stack
JD MART - PRODUCT STACK e g a & 2) 8 a Marketplace Logistics Lending , £ Ft bee -s 2 a Retailers Business Industrial Turnkey Project Buyers Managers ; 2 x & B 6 a= rom a Search Discover RFQ By RFQ By Bulk Upload Product Name ea aim { oO 3 Auto Voice Barcode Image Complete Search Scan Search
Slide 49: JD Mart - Product Stack
Protection & JD MART - PRODUCT STACK Transact Content Certification Seller Tools ry) Product Images Catalogue RFQ Buy Online © Jd Pay Escrow verified Jd Pay Verified Catalogue Management (Mobile & Desktop) Videos Specification Send Call Enquiry Trust Trade Assurance Real Time Lead Management [ Descr
Slide 50: JD Mart - Product Stack
JD MART - PRODUCT STACK Platform Availability Analytics Support >) Real Time Dashboard c| Logistics Integration iOS iPhone App Lead Management = ie Android App a Grab Lead Complaint Redressal @ Website Mobile Site
Slide 51: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 52: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 53: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 54: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 55: JD Omni - Product Stack
JD OMNI - PRODUCT STACK “=== Online Store / “W Business Website & Sites eel Sell Ontine =] Receives Inquiries & Book Appointment Sell Online 0 Pe 09 @ RM & Mobile Focused Powerful Cart & Prefilled Address Discount/ Wishlist Reviews & Design Search Checkout & Payment Coupon Code Rating =: = 2&4 FF fF
Slide 56: JD Omni - Product Stack
Product JD OMNI - PRODUCT STACK 2 st “a Of 3 L s Bulk Upload Add Products 16 Million Product Create Custom 1S) CSV via Barcode Catalogue Library Product z Lint Ene. 3 —e | : a Jd Pay UPI Credit Wallets Net CoD Send Online = Debit Card Banking Payment Links Pr c 8 GENIE 1) cane = ra Shipyaari Swiggy
Slide 57: JD Homes
JD HOMES OF 0.99, 5 nas MoaDA PAL wtace ua 2:00) Cun or msg o © Prime Property Consultant 61 rating Sanpads Sector |, Mumbai « @ 68min « 224km Estate Agents - 28 Yeors in Business Response time: 38 mins + @ 183 people enquired Open Now! until 800 pen + Overview Properties Reviews Services @105Cr im)
Slide 58: JD Homes
JD HOMES JdHomes You want to Sell or Rent your Property? Post Property Advertise Favourites @ RENT | COMMERCIAL = PG/HOSTELSE) «= PROJECTS Mumbai @ Search for locality, landmark or projects GO = | 2. sear | 1 & 2 BHK HOMES FROM INDUSTRIAL GALA FROM <1 6 38 LACS* ~34.80 LACS* Ss Trending Projects for
Slide 59: JD Shopping
JD SHOPPING © feombel 400088 = a 3 < Mumbai - 400064 Q Jd Shopping $0 © Sort by Nobile Electronics Home & Kitchen Beauty Most Popular & Top Brands, Best discounts i ” Y Fitter [B Compare iPhone 13 (512GB, Midnight) wake % 1,09,900 Get by Today 4:30 PM From 1 Seller Phone 13 mini (256GB, Bive) wake 2
Slide 60: Financial Overview
Lord FINANCIAL OVERVIEW
Slide 61: Key Business Attributes
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L ▪ Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms ▪ Various premium & non-premium listing packages available which determine placements in search results ▪ Multiple
Slide 62: Operating Revenue
REVENUE Operating Revenue (Rs million) 2,700 2,470 2,400 2,325 2,214 2,100 2,053 1,856 1,800 1,654 1,667 1,560 1,589 1,500 1,200 900 600 300 - 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24
Slide 63: Adjusted EBITDA & Margin %
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 400 20% 15.3% 14.7% 300 13.3% 15% 13.3% 9.5% 200 10% 6.3% 100 208 5% 5.9% 110 100 -0.5% 195 294 356 363 - 0% -104 -8 -100 -6.3% -5% -200 -10% 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 Note: Adjusted EB
Slide 64: Expenses as % of Operating Revenue
COST STRUCTURE Expenses as % of Operating Revenue 120% 2.2% 4.1% 1.4% 3.8% 1.4% 3.1% 3.7% 1.5% 100% 1.6% 3.0% 1.4% 1.6% 1.6% 4.5% 3.0% 1.2% 1.5% 1.8% 3.1% 17.5% 2.9% 1.0% 4.0% 15.1% 15.2% 3.3% 0.9% 3.5% 3.0% 42.6% 12.5% 80% 13.6% 12.2% 11.6% 11.2% 60% 40% 78.6% 83.0% 78.9% 78.0% 73.0% 74.5% 73.1% 74
Slide 65: Other Income
OTHER INCOME Other Income (Rs million) 1,000 814 800 713 742 600 565 400 356 352 286 228 200 - -200 -400 -600 -600 -800 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 Note: Other Income in 1Q FY23 was impacted due to mark-to-market (MTM) losses on treasury portfolio owing to
Slide 66: Net Profit & PAT Margin %
NET PROFIT MARGIN Net Profit (Rs million) & PAT Margin % 1,000 36.0% 40% 33.8% 800 34.0% 30% 21.1% 600 25.4% 20% 12.2% 13.3% 400 753 10% 200 -2.1% 0% 329 194 222 838 834 - 522 -35 -484 -10% -200 -400 -20% -26.1% -600 -30% 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 Note:
Slide 67: Active Paid Campaigns
PA I D C A M P A I G N S Active Paid Campaigns - period end 600,000 538,220 548,270 521,880 525,000 503,840 483,690 461,495 450,000 437,865 430,720 437,335 375,000 300,000 225,000 150,000 75,000 - 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24
Slide 68: Cash & Investments
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 45,000 40,668 41,592 39,344 40,000 37,734 37,690 38,201 37,396 38,189 35,000 30,000 25,000 20,000 15,330 15,000 10,000 5,000 - 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 Note: Increase in Cash & Investment
Slide 69: Sales Strength - Period End
SALES FORCE Sales Strength - Period End 14,000 11,947 11,590 11,746 12,000 11,332 10,601 10,170 10,000 4,971 4,749 4,734 8,073 4,795 8,000 3,996 4,474 6,935 6,825 3,136 6,000 1,748 1,750 1,746 2,686 2,759 1,608 1,730 1,699 4,000 1,295 1,163 1,116 4,566 4,807 5,228 5,091 5,266 2,000 4,428 3,086 2,950
Slide 70: 1Q FY24 Performance Summary
JUST DIAL LTD - 1Q FY24 (Quarter ended June 30, 2023) PERFORMANCE SUMMARY Metric Unit 1Q FY24 1Q FY23 YoY change 4Q FY23 QoQ change Operating Revenue (₹ million) 2,470 1,856 33.1% 2,325 6.2% Operating EBITDA (₹ million) 367 84 336.9% 334 9.8% Operating EBITDA Margin % 14.9% 4.5% 1033 bps 14.4% 49 bp
Slide 71: 1Q FY24 Performance Summary
JUST DIAL LTD - 1Q FY24 (Quarter ended June 30, 2023) PERFORMANCE SUMMARY Metric Unit 1Q FY24 1Q FY23 YoY change 4Q FY23 QoQ change Unique Visitors (million) 171.4 147.9 15.9% 159.3 7.6% - Mobile (million) 146.5 124.7 17.5% 137.2 6.7% - Desktop/ PC (million) 18.6 16.7 11.4% 16.6 12.2% - Voice (milli
Slide 72: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTOR V.S.S. Mani is the Founder, Managing Director and Chief Executive Officer of Justdial. With over 35 years of V S S Mani experience in the field of media and local search services, he has successfully steered and kept our business on the growth track, driven by t
Slide 73: Board of Directors
BOARD OF DIRECTORS NON-EXECUTIVE DIRECTORS V. Subramaniam has over 25 years of experience in the fields of Finance, accounts, taxation and business V. Subramaniam management. He has over the years served at various leadership positions in industries ranging from consumer products, petrochemicals, re
Slide 74: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Managing Director & CEO 35 Years management V Krishnan Group President 28 Years Growth Strategy and Business Development Finance, Strategy, Accounting, Treasury, Audit, Legal, Abhis
Slide 75: Shareholding Pattern
S H A R E H O L D I N G P AT T E R N 5.59% 74.30% FOREIGN PROMOTER INVESTORS GROUP* 8.87% AS ON INDIVIDUALS JUN 30, 2023 11.24% DOMESTIC INVESTORS *Stake held by Promoter - Reliance Retail Ventures Limited (RRVL) = 63.85%
Slide 76: End of Presentation
End of Presentation Registered & Corporate Office: Just Dial Limited, Palm Court Building M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai - 400064. For any queries, please contact us at investors@justdial.com