Bank Of Queensland Limited · ASX:BOQ
Bank Of Queensland — Shareholder Meeting (November 2018)
19 slides from Bank Of Queensland's shareholder meeting presentation, Nov 29, 2018
Slide 1: 2018 Annual General Meeting
2018 ANNUAL GENERAL MEETING 29 November 2018
Slide 2: Important notice and disclaimer
This is a presentation of general background information about Bank of Queensland Limited’s (BOQ’s) activities at the date of this document. It is in summary form and does not purport to be complete. It should be read in conjunction with BOQ’s other periodic and continuous disclosure announcements.
Slide 3: 2018 Annual General Meeting
2018 ANNUAL GENERAL MEETING 29 November 2018
Slide 4: Chairman's Address
CHAIRMAN’S ADDRESS CHAIRMAN
Slide 5: Challenging environment, solid financial results, strategy delivering
> Challenging environment > Solid financial results > Strategy delivering > Strong capital position > Investing in digital 5
Slide 6: Improving customer experience, conduct & culture focus, credit growth slowing
> Improving customer experience > Conduct & culture focus > Credit growth slowing > Pushing for competitive neutrality > Remuneration evolving 6
Slide 7: Managing Director & CEO's Address
MANAGING DIRECTOR & CEO’S ADDRESS MANAGING DIRECTOR & CEO
Slide 8: Evolution of the business continues, good underlying result in a difficult environment
Evolution of the business continues Good underlying result in a difficult environment Consistent growth in commercial niche segments Asset quality remains a key strength Utilising strong capital position to invest for the future 8
Slide 9: Special dividend
Special dividend (1) FY17 shows an adjusted view to exclude the $16m profit on disposal of a vendor finance entity 9
Slide 10: (1) FY17 shows an adjusted view to exclude the $16m profit on disposal of
(1) FY17 shows an adjusted view to exclude the $16m profit on disposal of a vendor finance entity 10
Slide 11: More diversified business mix, managing the business for long term returns
BOQ Finance BOQS > More diversified business mix Commercial BOQ > Managing the business for long term returns Commercial > Next phase of evolution will involve implementation BOQS Housing of new customer-facing systems and processes VMA BOQ Housing +6% CAGR > Focused on enhancing customer experience
Slide 12: Significant headwinds facing the sector, underlying revenue growth of 2%
> Significant headwinds facing the sector +2% > Underlying revenue growth of 2% > NIM increased 5bps to 1.98% despite impact of basis > Lending growth funded by improved deposit mix > Expense growth contained while still investing in the business +5bps Customer deposit growth Lending growth (1) Excl
Slide 13: Total loan growth of $1.5bn with above-system growth in commercial
> Total loan growth of $1.5bn with above-system growth in commercial > VMA & BOQ Specialist continue to drive housing loan growth > BOQ Finance delivered particularly strong growth > Branches funded lending growth through solid levels of deposit growth +43% 13
Slide 14: Impaired assets down 15%, loan impairment expense down 15%
> Impaired assets down 15%, loan impairment expense down 15% > Arrears levels remain benign and favourable to peers > Ongoing improvement a direct consequence of clear risk appetite and responsible lending practices Major bank average BOQ (1) Peer data based on Pillar 3 Residential Mortgage disclosu
Slide 15: CET1 ratio compares favourably with peers
> CET1 ratio compares favourably with peers > Customer expectations around digital experience continue to rise > Additional capital investment will help to position the business for future success > 7bps of additional CET1 to be utilised for digital banking platforms and customer experience improvem
Slide 16: Competitive dynamics & value chain disruption
Competitive dynamics & value chain disruption Bank of Queensland Limited Regulatory reform & community expectations 16
Slide 17: Achieving digital parity and meeting our customers' digital needs
> Achieving digital parity and > Lift MFI penetration through > Overhauling key processes > Define and bring to life our meeting our customers’ deposit gathering and pricing > Developing capabilities to purpose for our people and digital needs for risk drive efficiency through customers > Delivering
Slide 18: Investing in platforms that can be leveraged across all brands
> Investing in platforms that can be leveraged across all brands Digital Digitised > Focus on enhancing connectivity with customers banking processes > Keeping pace with expectations of digitally active platform & fulfilment customers upgrade Enable holistic view Call centre of re-platform customers
Slide 19: Strategy delivering results, asset quality resilient, investing for future customer needs
Strategy delivering results Asset quality resilient Investing for future customer needs Ready to respond to regulatory reform 19
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