FirstRand Limited · JSE:FSR
FirstRand — Investor Presentation (2004)
11 slides from FirstRand's investor presentation, 2004
Slide 1: Banking Operations
Banking Operations Leonie van Tonder
Slide 2: What is Banking Operations
What is Banking Operations STRATEGIC SUPPORT OPERATIONAL UNITS Finance Smart box Contact Processing Centre Risk Management Cheque CASH People Administration Information technology Human Capital Transformation
Slide 3: Focus
Focus Historical Future ¾ Centralisation ¾ Image roll out ¾ Efficiency/Productivity ¾ Contact Centre ¾ Fraud Prevention efficiencies ¾ Cost control ¾ Cash Holding Management
Slide 4: Productivity
Productivity 350 300 250 200 150 100 50 0 Orchid Target Jun-01 Jun-02 Jun-03 Dec-03 Productivity 100 238 243 262 316 % Increase 138% 143% 162% 216% ¾ Project Orchid target introduced in 2000 – a 300% increase ¾ An additional 216% increase in productivity after the introduction of Project Orchid
Slide 5: Reduction in Overnight Cash Holdings
Reduction in Overnight Cash Holdings AVERAGE CASH TURNOVER DAYS 4.0 3.0 2.0 1.0 - Jun-01 Jun-02 Jun-03 Dec-03 Days 3.4 2.7 1.9 1.5 ¾ 56 % Improvement on 2001
Slide 6: Cheque Processing
Cheque Processing COST PER ITEM - DAY 1 R 1.20 R 1.00 R 0.80 R 0.60 R 0.40 R 0.20 R- Jun-00 Jun-01 Jun-02 Jun-03 Dec-03 Cost per Cheque R 1.01 R 0.75 R 0.65 R 0.58 R 0.60 ¾ 41 % Improvement on 2000
Slide 7: Cheque Processing
Cheque Processing COST PER CHEQUE - DAY 2 R 5.00 R 4.00 R 3.00 R 2.00 R 1.00 R- Jun-00 Jun-01 Jun-02 Jun-03 Dec-03 Cost per Cheque R 4.50 R 1.81 R 1.01 R 1.04 R 0.95 ¾ 79 % Improvement on 2000
Slide 8: Fraud
Fraud 120 100 80 60 40 20 - Jun-02 Jun-03 Dec-03 Fraud Prevented Fraud Incurred ¾ 78% Reduction in fraud incurred ¾ 50% Decrease in fraud attempts
Slide 9: Fraud Prevention Measures
Fraud Fraud Prevention Measures ¾ Increased staff awareness ¾ Introduction of new cheques with enhanced security features ¾ Fraud prevention software ¾ Participation in Vow of Vigilance (R1m annual draw)
Slide 10: Future Focus
Future Focus Contact Centre ¾ Integrated sales and services platform ¾ Language options in Contact Centres ¾ Voice recognition Cheque Processing ¾ Cheque Imaging ¾ Centralised Statement rendition ¾ Automated Signature Verification
Slide 11: TEA
TEA