Web Travel Group Limited · ASX:WEB
Web Travel — Investor Day (September 2022)
46 slides from Web Travel's investor day presentation, Sep 5, 2022
Slide 1: WebBeds Strategy Day
WebBeds Strategy Day. 5 Sep 2022 1
Slide 2: Scale
Scale. From 2013, we grew with organic start-ups of Lots Of Hotels & FIT Ruums and strategic acquisitions of Sunhotels, JacTravel & Destinations of the World. Today we have the scale to accelerate our growth to be #1. 2
Slide 3: Connecting travel buyers with sellers
Connecting travel buyers with sellers. WebBeds is a WebBeds connect sellers with buyers digital global travel Accommodation Suppliers of the World Booking Enablers marketplace that • Global hotel chains Traditional Channels connects sellers • Regional hotel chains How do I • Retail Travel Agents wit
Slide 4: A Simplified Overview of a Booking Journey
A Simplified Overview of a Booking Journey. WebBeds acts as a digital travel marketplace between hotels looking to fill rooms and travel businesses trying End consumers/ travellers Travel consultants / OTAs WebBeds system scans Information is sent to to find rooms for looking to book a holiday will
Slide 5: Skip Recap
Webseds SKIP RECAP >>
Slide 6: Transformation strategy underway
Transformation strategy underway. Transformation Initiatives underway to deliver 20% greater cost efficiencies at scale. started April 2020. Key Strategic Initiatives. Opportunity. Strategic objective to be Rethinking How We Do Business Looking at what we sell & how we sell it. • Revenue Differentia
Slide 7: Revenue opportunities in North America
Revenue opportunities in North America. New regional North America. Core North American Market opportunities. • Large wholesale market but historically B2B Segments underrepresented by WebBeds B2B Loyalty B2C Loyalty Online Retail Air Loyalty Consumer facing Agent & consumer Major airlines − 4% mark
Slide 8: Pre Covid-19: Complex technology ecosystem
Pre Covid-19: Complex technology ecosystem. Pre Covid-19 our Multiple touch-points, several ways to do the same thing & complex maintenance overhead running all platforms technology ensuring WebBeds product is available across ecosystem was a the marketplace. reflection of our Four commercial tradin
Slide 9: Tomorrow: End of CY2021
Tomorrow: End of CY2021. Opening our new WebBeds API. sales channels, A flexible, fast & reliable client API offering the WebBeds suite of products (hotels, API, Retail vacation rentals, transfer & activities) WebBeds Cache. Website and Ability for API clients to access an up-to- date WebBeds portfo
Slide 10: Summary of what we have told you previously
Summary of what we have told you previously. Aspirations from Goal is #1 in our market. 2021. Achieving A$10bn TTV. Targeting 8/3/5. Simplified technology platform. At least 20% efficiency. Invest in North America. 10
Slide 11: In today's episode
In today’s episode. Getting closer towards A$10b TTV, 8/3/5 & more. 11
Slide 12: Content for today
Content for today. Rethink How We Do Smart Technology Enhancements. Business. Data Analytics. Streamline Automation. Technology. Insights. Increase Leverage of Data Analytics. Summary. Sharpen Focus on Cost Reduction. Refine Risk Management Processes. 12
Slide 13: Facts & Figures: Our global presence & performance
Facts & Figures: Our global presence & performance. We are now in all WebBeds Global Presence & Team WebBeds supports our global distribution network through: major markets worldwide. 1,500+ people in 120+ cities across 50+ countries speaking 50+ languages 13
Slide 14: Facts & Figures: Our product
Facts & Figures: Our product. Worldwide hotels, Hotel Product Worldwide hotels including global chains and independently managed and contracted properties. accommodation including global 430,000+ chains and Hotels hotels 157,833 independently 16,000+ by region destinations managed & 5,195 24,997 190
Slide 15: Facts & Figures: Our network & reach
Facts & Figures: Our network & reach. Our global Network & Reach We distribute our products through a global network of travel selling clients. network of travel 44,000+ selling clients active client users generate 5.8m 139+ room nights in the source markets current FY23 (Apr – Generating (1) Aug).
Slide 16: Smart Tech Enhancements
Smart Tech Enhancements. 16
Slide 17: WebBeds Single Platform
WebBeds Single Platform. Hotel Suppliers Aggregated Wholesalers Verified DMCs Deduplicated Switches Optimized 450,000+ There are over 1 trillion aggregated data These data are indexed, tagged, optimized Clients pull accurate and updated Products & Services points from all our hotel partners and thir
Slide 18: Increased search capacity, lowered response time
Increased search capacity, lowered response time. Search volume Search Capacity vs Response Time capacity 18 AI modules moved to cloud 3 increased with 16 2.5 smart tech 14 Single platform enhancements 12 4 platforms 2 allowing the 10 1.5 system to handle 8 more demand. 6 Streamlining work 1 4 0.5 2
Slide 19: Data Analytics
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Slide 20: Various data points that affect pricing
Various data points that affect pricing. More than 1 trillion complex price Leisure Promotions data points. Non-Refundable Refundable Room Types Meal Inclusions Bedding Configuration Dynamic MICE Membership Tour Groups B2B Price Point Static Cancellation Policy Corporate B2C Lead Time Length of Stay
Slide 21: Streamlining room types
Streamlining room types. An example of the Master List Grouping Rooms Count Rooms same room type Club 2 double beds partial sea view 5 can be logged Deluxe 2 double beds tub accessible, accessible hearing 5 under different Deluxe, family 2 double beds 11 Deluxe, suite 2 double beds accessible, acces
Slide 22: Our massive depository of data points enables limitless opportunities
Our massive depository of data points enables limitless opportunities. 22
Slide 23: WebBeds Smart Engine
WebBeds Smart Engine. Organic Searches All Inventory Room Type 44k+ travel Length of Stay 430k+ hotels + clients WebBeds Lead time Extensive Search 77 third party Improved Engine Requests Client Segment (B2B, B2C, B2B2C) suppliers Multiple providers Response organized into a catalog Improved Convers
Slide 24: Improved Distribution Process Leading to Increased Bookings
Improved Distribution Process Leading to Increased Bookings. Outperforming the market, with bookings Bookings - % of Pre-Covid (1) TTV – % of Pre-Covid (1) exceeding pre-pandemic levels since May 2022. • 2Q23 represents actuals for 1 July 22 to 28 August 2022 1) Shows Bookings and TTV (based on EURO
Slide 25: Selling more hotels in more destinations and cities
Selling more hotels in more destinations and cities. More than sufficient supply Hotels to capture Cities/Destinations 110000 10000 9275 demand. 9000 105000 106210 8000 7214 7000 100000 6000 5000 2019 95000 2019 91209 4000 2022 2022 90000 3000 2000 85000 1000 0 80000 Cities Hotels 1. Our performance
Slide 26: Automation
Automation. 26
Slide 27: Automation Program
Automation Program. Automation 7 Automations Deployed – 3 in-flight Contract Renewals, Stop Sales, Property Mapping and Hotel Reconfirmations. programs that + a new machine powered vetting process to read all customer requests before a human agents increases the review the requirements. efficiency o
Slide 28: Booking per FTE: An indicator of organizational efficiency
Booking per FTE: An indicator of organizational efficiency. We are 27% more efficient Booking per FTE Trend 1. Booking generated per FTE has compared to pre- 350 improved in 2022 over pre-COVID. Starting off lower than pre-COVID Covid. 300 Increase of 27% in Jan and improving steadily over the next
Slide 29: How did we improve conversion?
How did we improve conversion? 3 key things that helped us drive conversion. 01 Smart tech enhancements of platform Data as an & infrastructure to enabler for enable scaling partner efficiently engagement and process efficiency Improved Conversion 02 03 Automation to unlock efficiency 29
Slide 30: Insights
Insights. 30
Slide 31: Diversification Of Market Segment: Strengthening Domestic Foothold
Diversification Of Market Segment: Strengthening Domestic Foothold. Our Share of International vs Domestic Sales Share of International and Domestic by Region (Pre-COVID vs FY22) 100% strengthening of 90% 89% 100% 9% 8% 10% 9% domestic market 80% 90% 80% 32% 34% 31% 28% 19% 19% distribution 70% 68%
Slide 32: Business Intelligence Dashboard
Business Intelligence Dashboard. Another step closer to our suppliers and partners. 32
Slide 33: Market Trend and Insights
Market Trend and Insights. Insights into the Europe APAC different regions. • Changing consumer trends, more trips, • Region partially open shorter haul • Shift of commercial efforts to support • Sizeable new market focus: Eastern different border situations in the region Europe • Strong breakthroug
Slide 34: North America
North America. (1) Sales metrics indicated are pre-COVID. 34
Slide 35: Unique Marketplace
Unique Marketplace. The North • Single geography with common language and borderless travel American market • Pervasive airline loyalty programs is complex and • Deep penetration by Hotel Chains unique and • Independent hotels need support in distribution and marketing requires a • Complexity of pri
Slide 36: North America: Our Commercial Strategy
North America: Our Commercial Strategy. We have already The US was a really challenging grown 3x and market for us in the past; but not expect the anymore. momentum to • From Apr to Aug 2022, our TTV continue. Growth of more than 3x grew more than 3x vs the same period in 2019. • Monthly trend indic
Slide 37: North America not at scale in comparison to the other regions
North America not at scale in comparison to the other regions. North America will continue to expand our customers pool in proportion to Europe the other regions. North America 21,006 1,593 Asia Pacific Middle East & Africa 8,937 11,420 Latin America 1,470 37
Slide 38: Core NAM B2B segments and addressable opportunity
Core NAM B2B segments and addressable opportunity. The addressable North America B2B Loyalty B2C Loyalty Retail Airlines opportunity is Segments Loyalty redemption platforms which are typically Consumer facing platforms enabling customers to earn Agent and consumer facing platform with many direct M
Slide 39: More enhancements are underway in North America
More enhancements are underway in North America. Further smart • Projects in-flight for technology improvements and solutions specific to North America. enhancements will continue to • Our approach will give us a playbook to replicate in similar markets such as power future LATAM. growth in North Am
Slide 40: Our latest investment – ROOMDEX
Our latest investment – ROOMDEX. A team of passionate hotel techies who create hotel automation tools to maximize revenue and reduce cost by fulfilling guests needs with zero manual intervention. Market leader in TOTAL AUTOMATION ZONE automated upselling solutions with 100% success rate. Hotel plugs
Slide 41: Synergies Benefitting Hotel Partners
Synergies Benefitting Hotel Partners. The distribution solutions offered by WebBeds and automated upselling technology by Aggregate and distribute ROOMDEX automates the There are significant ROOMDEX sourced content from Hotel process for hotels to provide synergies between the partners and travel up
Slide 42: Summary
Summary. 42
Slide 43: What we have covered today
What we have covered today. Status update on Key Strategic Initiatives. Actions. Status key strategic initiatives. Rethink How We Do Business Expand domestic offerings; penetrate North America. Enhance our technology to increase Streamline Technology conversion. Increase Leverage of Data A.I, roboti
Slide 44: It is all about conversion
It is all about conversion. There is more than enough TTV demand and TARGET supply for us to CURRENT deliver A$10bn. 10Bn PATHWAY ORGANIC GROWTH Now 44
Slide 45: Preview of the next season
Preview of the next season. Areas we will Accelerated Growth in North focus and Improved Conversion America continue investing in. More bookings by more clients more Increased client segments. often. Technology Enhancements AI Data Analytics More automation through machine Further monetization of ou
Slide 46: Thank you
Thank you. 46