Domino's Pizza Enterprises Limited · ASX:DMP

Domino's Pizza Enterprises — Investor Day (November 2020)

187 slides from Domino's Pizza Enterprises's investor day presentation, Nov 30, 2020

  1. Slide 1: Domino's Pizza Enterprises Investor Day

    Domino’s Pizza Enterprises Limited 1/485 Kingsford Smith Drive Hamilton, QLD, Australia 4007 ACN: 010 489 326 www.dominos.com.au 30 November 2020 For personal use only Domino’s Pizza Enterprises Investor Day Domino’s Group CEO and regional CEOs will host an Investor Day today: Monday, 30 November. T

  2. Slide 2: Investor Day 30 November 2020

    nal us INO’S PIZZA ENTERPRIS INVESTOR DAY 30 NOVEMBER 2020 “or perso

  3. Slide 3: For personal use only

    For personal use only 2

  4. Slide 4: Welcome

    FOr personal use only. ~ WELCOME Naga Pre ee —™ 3

  5. Slide 5: For personal use only

    For personal use only

  6. Slide 6: How do we retain our new customers?

    HOW O00 WE RETAIN OUR NEW CUSTOMERS?

  7. Slide 7: For personal use only

    For personal use only

  8. Slide 8: Fast forward the age of delivery

    FAST FORWARD THE AGESF DELIVERY 4 y \ Ko td / \ S \ — EIN N . z \ ~ SS

  9. Slide 9: For personal use only

    For personal use only

  10. Slide 10: Data driven customer insights

    For personal use only Data driven customer insights Pat Nestor GROUP HEAD OF STRATEGY AND INSIGHTS

  11. Slide 11: For personal use only

    For personal use only • • • • • • • • • • • •

  12. Slide 12: For personal use only

    OPZ > OPE Ajuo esn feuosied 104}

  13. Slide 13: For personal use only

    | For personal use only = RKEO WITH DOMINO’S MARKETS AROUND THE GLOBE,

  14. Slide 14: Strategy & Insights

    STRATEGY & INSIGHTS ra e fo) a) a) =.

  15. Slide 15: Mining actionable insights from mountains of data

    For personal use only MINING ACTIONABLE INSIGHTS Lt 81g FROM MOUNTAINS OF DATA ~ . DATA DEMOCRATIZATION Ww

  16. Slide 16: Data democratization

    Vv a v For personal use only - | ° TA DATA DEMOCRATIZATION - bb

  17. Slide 17: For personal use only

    For personal use only

  18. Slide 18: Identification, classification, activation

    use only AA ACTIVATION y!—Cté<( ON CLASSIFICATION — IDENTIFICATION

  19. Slide 19: Every interaction is an opportunity

    For personal use only EVERY INTERACTION IS AN OPPORTUNITY

  20. Slide 20: Every interaction is an opportunity

    For personal use only EVERY INTERACTION IS AN OPPORTUNITY 8 & @e tar Ee ©

  21. Slide 21: Value repeat

    VALUE === REPEAT AjuUO SSN jeuosied 10)

  22. Slide 22: Customer segments by frequency

    For personal use only 2 3 4 &§ G6 7 8 3 10 1 12 13 WY 15 16 17 18 19 20 21 22 23 24 25 26 GS NEW se INFREQUENT @ LIGHT m= MEDIUM m HEAVY

  23. Slide 23: Delivery times decrease and customer churn

    AS OUR DELIVERY TIMES DECREASE, WE'VE BEEN ABLE TO MEASURE CUSTOMER CUSTOMER ORDER CHURN FREQUENCY For personal use on

  24. Slide 24: Identification, classification, activation

    ACTIVATION t CLASSIFICATION — IDENTIFICATION

  25. Slide 25: Value: data

    VALUE: P/S/I Ajuo osn feuosied 10) DATA

  26. Slide 26: Consumer value and lifetime value

    For personal use only CONSUMER VALUE (i) YO LIFETIME VALUE

  27. Slide 27: Annual orders and spend per customer

    For personal use only ANNUAL ORDERS PER ANNUAL SPEND PER CUSTOMER CUSTOMER NON-MEMBER LOYALTY MEMBER DIGITAL CUSTOMER APP USER

  28. Slide 28: For personal use only

    For personal use only

  29. Slide 29: Australia/New Zealand update

    For personal use only Australia/New Zealand update Allan Collins CHIEF MARKETING OFFICER, AUSTRALIA/NEW ZEALAND

  30. Slide 30: Agenda

    For personal use only Agenda 1. Macro market dynamics 2. Size of the prize 3. Who do we target? 4. Activating Core Drivers 5. Measuring success

  31. Slide 31: 1. Macro Market Dynamics

    For personal use only 1.Macro Market Dynamics

  32. Slide 32: For personal use only

    For personal use only 31

  33. Slide 33: Digital hyper-connection and online shopping

    For personal use only Daily life Shopping One in two… Agree technology is helping me get more out of life during the C-19 pandemic 85% 54% Digital hyper-connection Say the way they use tech in daily life has changed somewhat/ significantly of Australians are currently shopping online of which expect

  34. Slide 34: Online Growth

    Online Growth For personal use only Source: NAB Online Retail Sales Index, Monthly Update – May 2020

  35. Slide 35: Domino's is also experiencing online growth

    Domino’s is also experiencing online growth For personal use only AU Online SSS 34

  36. Slide 36: Total Market by Occasion

    Total Market by Occasion Dinner at home is the largest growing occasion Market by Occasion in Spend in Australia 2019 ($Bn) For personal use only Weekday Lunch On-Prem 7.9 Dinner at Home 6.4 Weekend Lunch 6.0 26% Ju Adult Night Out Weekday Morning Meal 5.5 5.3 of Weekend Breakfast 2.7 in Family Nigh

  37. Slide 37: 2. Size of the prize

    For personal use only 2.Size of the prize

  38. Slide 38: QSR market size

    $1.12 Billion QSR $2.29 Billion 3.6% For personal use only 7.6% Billion Billion 20.4% $6.13 Billion 57.8% Billion Billion 4.1% Billion Other: 17.35 Billion $1.24 Billion 5.7% Billion 0.6% $1.72 Billion Billion $0.19 Billion Source: The NPD Group/Crest AU, Year End March 2020

  39. Slide 39: We are the delivery experts

    For personal use only We are the delivery experts, it’s always been in our DNA…

  40. Slide 40: Designed to be delivered

    For personal use only Designed to be delivered

  41. Slide 41: For personal use only

    For personal use only

  42. Slide 42: 3. Who do we target to maximise the opportunity?

    For personal use only 3. Who do we target to maximise the opportunity?

  43. Slide 43: We go after the consumer

    We don’t go after the competition For personal use only We go after the consumer

  44. Slide 44: Domino's engagement model

    mino’s engagement model Consumer Group to Attract Love Dominos = potential advocates. Foster positive For personal use only Lovers advocacy for Domino’s Like Domino’s and eat frequently. Build greater brand Frequent Likers commitment. Aim to convert to Lovers Like Domino’s but don’t eat frequently.

  45. Slide 45: Strategy for the Opportunity Group

    For personal use only Strategy for the Opportunity Group • Value motivated • Motivated by fresh ingredients • Higher proportion of families

  46. Slide 46: 4. Activating Core Drivers

    For personal use only 4. Activating Core Drivers

  47. Slide 47: Product + Service + Image = Value

    For personal use only Product + Service + Image = Value Price

  48. Slide 48: 1. Price

    For personal use only 1. Price • Value champion

  49. Slide 49: The future consumer: Beyond COVID-19 segmentation

    The future consumer: Beyond COVID-19 segmentation For personal use only Experience Affordability first Health first Planet first Society first first 35% 23% 18% 14% 9% Affordability first Health first Planet first Society first Experience first Consumers who will focus on Those looking after their h

  50. Slide 50: $5 Everyday Value Messaging

    $5 Everyday Value Messaging For personal use only

  51. Slide 51: $5 Value Box

    For personal use only $5 Value Box

  52. Slide 52: Giving More

    Giving More For personal use only • XL support layer Driving further by incorporating into price vs charging extra $3. Consumers hate additional charges and taxes

  53. Slide 53: Product + Service + Image = Value

    For personal use only Product + Service + Image = Value Price

  54. Slide 54: 2. Service

    For personal use only 2. Service • Drive pick up layer • Drive delivery layer • Grow digital service

  55. Slide 55: Online Pick Up Layer – Car Park Delivery

    For personal use only Online Pick Up Layer – Car Park Delivery

  56. Slide 56: Car Park Delivery

    For personal use only Car Park Delivery 50% off Traditional & Premium Pizzas, pick up

  57. Slide 57: For personal use only

    For personal use only

  58. Slide 58: Online Delivery Layer

    For personal use only Online Delivery Layer

  59. Slide 59: For personal use only

    For personal use only

  60. Slide 60: Grow Digital Service

    For personal use only Grow Digital Service

  61. Slide 61: App Share Monopoly 2020

    App Share For personal use only Monopoly 2020

  62. Slide 62: Download Domino's App promotion

    For personal use only Download Domino's App & Claim A Large Click to add text Click to add text Free Pizza With Any Click to add text Delivery

  63. Slide 63: For personal use only

    ((e((|' AjuoO SSN feuosied 10) Q oS

  64. Slide 64: No.1 App

    For personal use only No.1 App

  65. Slide 65: Continue our 'Play to Win' strategy within aggregators

    Continue our ‘Play to Win’ strategy within aggregators For personal use only

  66. Slide 66: Always-on promotions for Uber Eats

    Maximise Visibility For personal use only & Orders with Always-On Promotions for Uber Eats Our base sales have increased 40% since introducing always-on promotions

  67. Slide 67: Product + Service + Image = Value

    For personal use only Product + Service + Image = Value Price 66

  68. Slide 68: 3. Product

    For personal use only 3. Product • Dial-up freshness, taste & quality

  69. Slide 69: The future consumer: Beyond COVID-19 segmentation

    For personal use only The future consumer: Beyond COVID-19 segmentation Experience Affordability first Health first Planet first Society first first 35% 23% 18% 14% 9% Affordability first Health first Planet first Society first Experience first Consumers who will focus on Those looking after their h

  70. Slide 70: Dial up freshness, taste and quality

    Dial up freshness, taste and quality For personal use only 69

  71. Slide 71: For personal use only

    For personal use only

  72. Slide 72: Product + Service + Image = Value

    For personal use only Product + Service + Image = Value Price

  73. Slide 73: 3. Image

    For personal use only 3. Image • Brand positioning • Feed The Knead 72

  74. Slide 74: The future consumer: Beyond COVID-19 segmentation

    For personal use only The future consumer: Beyond COVID-19 segmentation Experience Affordability first Health first Planet first Society first first 35% 23% 18% 14% 9% Affordability first Health first Planet first Society first Experience first Consumers who will focus on Those looking after their h

  75. Slide 75: Brand Positioning

    For personal use only Brand Positioning

  76. Slide 76: For personal use only

    For personal use only

  77. Slide 77: Pizza brings people closer together

    The idea that pizza brings people closer together is one that resonates with consumers For personal use only Everybody sort of likes pizza, so I think it’s a good way for everybody to come together and congregate, it’s probably the main way I’d see Dominos. Jeremy I can’t think of the same message b

  78. Slide 78: For personal use only

    For personal use only

  79. Slide 79: For personal use only

    For personal use only

  80. Slide 80: Nate Myles, QLD Footy Legend

    For personal use only Nate Myles QLD Footy Legend

  81. Slide 81: Feed the Knead local program

    For personal use only A locally run program where stores identify the ‘knead’ in their local communities and provide support through free pizza.

  82. Slide 82: Feeding the Frontline has donated over 25k pizzas

    Feeding the Frontline has donated over 25k pizzas For personal use only Cumulative Pizza Donations Feeding the Frontline Number of Pizzas sold per month Cumulative Monthly Pizzas Sep-19 Nov-19 Dec-19 Jan-20 Feb-20 Mar-20 Apr-20 May-20 Jun-20 Jul-20 Aug-20 Sep-20 Bushfire COVID-19 FY20-21

  83. Slide 83: 5. How do we measure success?

    For personal use only 5. How do we measure success? 82

  84. Slide 84: How we measure success

    For personal use only How we measure success… 1. Daily SSS & SSC targets – Campaign Objectives 2. Franchisee Profitability 4. Tracking the Opportunity Group’s movement to the brand 5. Tracking Brand Sentiment for total consumer consideration movement

  85. Slide 85: QSR market size

    $1.12 Billion QSR $2.29 Billion 3.6% For personal use only 7.6% Billion Billion 20.4% $6.13 Billion 57.8% Billion Billion 4.1% Billion Other: 17.35 Billion $1.24 Billion 5.7% Billion 0.6% $1.72 Billion Billion $0.19 Billion Source: The NPD Group/Crest AU, Year End March 2020

  86. Slide 86: European customer approach

    For personal use only European customer approach Nicky Claeys CHIEF COMMERCIAL OFFICER, EUROPE

  87. Slide 87: Agenda

    For personal use only Agenda 1 Customer Value in Europe 2 Brand Barriers 3 Non-Traditional Targeting 4 Value Champion 5 Acceleration on Delivery 6 Frequency & Occasion layering

  88. Slide 88: 1. Customer Value in Europe

    1. Customer Value in Europe For personal use only

  89. Slide 89: Customer Value in Europe

    1. Customer Value in Europe For personal use only Store counts as at 25 November – for updated store counts visit https://www.investors.dominos.com.au/investors

  90. Slide 90: In Luxembourg, Domino's opened its first store

    In Luxembourg, Domino’s opened its first store For personal use only

  91. Slide 91: In Belgium, Domino's now has more outlets than any other QSR

    In Belgium, Domino’s now has more outlets than any other QSR For personal use only

  92. Slide 92: Product + Service + Image = Value

    For personal use only Product + Service + Image = Value Price

  93. Slide 93: 2. Brand Barriers

    For personal use only 2. Brand Barriers

  94. Slide 94: Raising Brand Awareness is key to attract more customers

    Raising Brand Awareness is key to attract more customers in several markets For personal use only Source: DVJ-Insights Brand Tracker

  95. Slide 95: The Power of TV Advertising

    The Power of For personal use only TV Advertising

  96. Slide 96: Media Consumption

    For personal use only Media Consumption

  97. Slide 97: TVC Germany

    For personal use only TVC Germany

  98. Slide 98: Impact of TV advertising

    Impact of TV advertising For personal use only Source: Google Trends

  99. Slide 99: Building Momentum – Increasing TV Media Weight

    Building Momentum – Increasing TV Media Weight with additional franchisee Adfund contribution For personal use only

  100. Slide 100: TVC Belgium

    For personal use only TVC Belgium

  101. Slide 101: Impact of TV advertising

    Impact of TV advertising For personal use only Source: Google Trends

  102. Slide 102: Highest proportional Domino's brand strength in NL

    Highest proportional Domino’s brand strength in NL For personal use only Avg. monthly searches Country Pizza Brand (Domino's, Domino's Pizza) PIE % (DP vs. pizza) Belgium 74.000 181.000 245% Germany 550.000 585.000 106% Netherlands 110.000 458.500 417% Denmark 135.000 20.200 15% France 450.000 818.0

  103. Slide 103: 3. Non-Traditional Targeting

    For personal use only 3. Non-Traditional Targeting

  104. Slide 104: For personal use only

    For personal use only

  105. Slide 105: Shift towards more digital/social media activities

    Shift towards more digital/social media activities For personal use only

  106. Slide 106: Social Media Consumption

    Social Media Consumption For personal use only

  107. Slide 107: Fish where the fish are - Trending on TikTok

    Fish where the fish are - Trending on TikTok For personal use only

  108. Slide 108: eSports Partnerships

    For personal use only eSports Partnerships

  109. Slide 109: Leading to attractive employer branding & new recruits

    Leading to attractive employer branding & new recruits For personal use only Source: Intelligence Group, AGO (labor behavior research), Q3 2019-Q22020

  110. Slide 110: 4. Value Champion

    For personal use only 4. Value Champion

  111. Slide 111: Attractive Deals - Core driver for consideration

    Attractive Deals -Core driver for consideration For personal use only Source: DVJ Insights – brand tracker NL

  112. Slide 112: Core Value Deal – Pick Up

    Core Value Deal – Pick Up For personal use only

  113. Slide 113: Consistency pays off in customer counts & sales

    Consistency pays off in customer counts & sales For personal use only

  114. Slide 114: 5. Delivery Acceleration

    For personal use only 5. Delivery Acceleration

  115. Slide 115: Covid-accelerated shift to delivery

    Covid-accelerated shift to delivery For personal use only Occasions Evolution NL - (Index Q2 2020 vs. 2019) 162 99 Pick-Up Delivery Source: Gfk – Pickup & Delivery Monitor Q2 2020 - NL

  116. Slide 116: Introduction Ongoing Delivery Value Deals

    Introduction Ongoing Delivery Value Deals For personal use only

  117. Slide 117: For personal use only

    For personal use only

  118. Slide 118: Strong Deal impact

    For personal use only Strong Deal impact

  119. Slide 119: Strong Deal Impact – Translates into store profits

    Strong Deal Impact – Translates into store profits For personal use only Franchisee Profits Orders Pre Current Pre Current

  120. Slide 120: 5. Layering

    For personal use only 5. Layering

  121. Slide 121: Opportunity to increase frequency further

    Opportunity to increase frequency further For personal use only Low Frequency % (once every 3 months - NL) Q3 2019 Q4 2019 Q1 2020 Q2 2020 Source: Gfk – Pickup & Delivery Monitor Q2 2020 - NL

  122. Slide 122: Layering Across Dayparts

    Layering Across Dayparts For personal use only

  123. Slide 123: Layering Across Dayparts

    Layering Across Dayparts For personal use only

  124. Slide 124: Layering Across Dayparts

    Layering Across Dayparts For personal use only

  125. Slide 125: Layering Across Dayparts

    Layering Across Dayparts For personal use only

  126. Slide 126: Layering for frequency – Loyalty Program

    Layering for frequency – Loyalty Program For personal use only

  127. Slide 127: For personal use only

    For personal use only

  128. Slide 128: Incremental frequency achieved

    Incremental frequency achieved For personal use only

  129. Slide 129: Accelerating Japan Growth

    For personal use only Accelerating Japan Growth Todd Reilly CMO, JAPAN

  130. Slide 130: For personal use only

    For personal use only

  131. Slide 131: Domino's Value Model Is Universal

    Domino’s Value Model Is Universal For personal use only

  132. Slide 132: Domino's Japan – Historical Brand Perception

    Domino’s Japan – Historical Brand Perception For personal use only

  133. Slide 133: Occasion Growth Strategy

    For personal use only Occasion Growth Strategy

  134. Slide 134: What Is Stopping Us?

    For personal use only What Is Stopping Us?

  135. Slide 135: Family dinner, single eater

    FAMILY DINNER SINGLE EATER S 134

  136. Slide 136: Special occasion, family dinner, single eater

    Hf Ii boll) PECIAL OCCASION FAMILY DINNER SINGLE EATER 135

  137. Slide 137: Barbell Strategy – Balanced Execution

    Barbell Strategy – Balanced Execution For personal use only Barbell Strategy Barbell Strategy Remove barriers to new Maintain special occasion 136 occasions positioning 136

  138. Slide 138: For personal use only

    For personal use only

  139. Slide 139: For personal use only

    For personal use only

  140. Slide 140: Customers by order type

    For personal use only Customers who Customers who only only ever buy ever buy carry out delivery Customers who buy both

  141. Slide 141: Growing Customer Occasions Through Service Ecosystem

    Growing Customer Occasions Through Service Ecosystem For personal use only OUR GOAL : 1000 stores, 1000 orders 3TEN FOS SMART DRIVE THROUGH JUST TIME COOKING ANSHIN ANSHIN DELIVERY CARRY OUT

  142. Slide 142: Domino's Japan – Target Brand Perception

    Domino’s Japan – Target Brand Perception For personal use only

  143. Slide 143: Domino's development chefs

    For personal use only Domino’s development chefs

  144. Slide 144: Technology Update

    For personal use only Technology Update Michael Gillespie GROUP CHIEF DIGITAL AND TECHNOLOGY OFFICER

  145. Slide 145: Domino's uses technology to enhance operations & customer experience

    se only —_DOMINO'S USES TECHNOLOGY —~TO ENHANCE BUSINESS OPERATIONS : & CUSTOMER EXPERIENCE ©

  146. Slide 146: Project Stem

    = = e) @ a) = 6 PROJECT STen

  147. Slide 147: Systemising solutions for global scale

    SYSTEMISING SOLUTIONS FOR GLOBAL SCALE PREDICTIVE ORDERING LIVE IN ALL MARKETS EXCL. LU, DK = Sc (©) q 8 dbbeO0se i) =) ic) ‘= CALL ON ARRIVAL LIVE IN AU, NZ, JP, NL, BE AM IC DIGITAL REPORTING MARKETS EXCL. DK, LU PIZZA CHECKER (DIGITAL QUALITY CHECKING) LIVE IN AU, NZ INVENTORY APP IN DEVELOPMENT

  148. Slide 148: Enhanced online ordering flow

    ENHANCED ONLINE ORDERING FLOW PREDICTIVE ORDERING oe SERVICE SELECTION PRODUCT MENU CHECKOUT PAYMENT

  149. Slide 149: Predictive rostering to support sales

    = APPROPRIATE STAFF NUMBERS PREDICTIVE ROSTERING TO SUPPORT SALES

  150. Slide 150: Order tracker and call on arrival

    For personal use only TRACKER NOTIFICATION ORDER OUT FOR DELIVERY DELIVERY EXPERT ON EBIKE GPS DRIVER TRACKER CALL ON ARRIVAL MEET US AT THE DOOR 149

  151. Slide 151: Inventory app

    9:41 < Main Menu Inventory Daily due Chicken Seasoned (1915) Mushrooms rsonal use only (1920) Onions Red NS (1915) Mushrooms 0.0 (1920) Onions Red > ao INVENTORY APP rad

  152. Slide 152: Pick up details

    | SP «vom Tec, Doce f PICK UP DETAILS v Store: Hamilton QLD Store Time: Now cHANGE | Order Total: $5.50. eorr/view orDeR MY DETAILS NAME @ Remember my Pick Up Details @ PICK UP METHOD @ * Collect from inside the store @ fA Collect my order outside the store (@ & Bring my order to my car Fino our MOR

  153. Slide 153: Zero contact delivery

    @ dominos.com.au © Domino's ZERO CONTACT DELIVERY” We understand the trust our customers place in us to deliver safe, freshly prepared meals and take our responsibility seriously. That's why all our deliveries are Zero Contact, HOW IT WORKS On arrival, the Delivery Expert will place your order on a

  154. Slide 154: Car Park Delivery how it works

    @ order.dominos.com.au Ifyou are coming to pick up your order, we can bring it directly to your car. HOW IT WORKS © choose car Park Delivery ¢ as possible, in the store's car park (we ly bring your order to you if you're in our car From the Order Tracker page, check-in and let us know you're here. ©

  155. Slide 155: App and web ordering experiences

    APP AND WEB ORDERING EXPERIENCES S 154

  156. Slide 156: Time is the Enemy of Food

    For personal use only Time is the Enemy of Food Stoffel Thijs CEO GERMANY

  157. Slide 157: Focus for Germany

    For personal use only Focus for Germany 1. High Volume Mentality 2. Optimising customer experience and franchisee profits by fortressing

  158. Slide 158: Weekly Sales of ex-Hallo Pizza

    Weekly Sales of ex-Hallo Pizza For personal use only +63% Hallo pizza AWUS pre conversion

  159. Slide 159: Households and customers by delivery zone

    For personal use only 19.342 Households 13% Customers 4 deliveries/hour 59.082 Households 8% Customers Zone Red=> 13% Customers 33.454 Households Zone Green => 8 % Customers 2 deliveries/hour Zone Blue => 5 % Customers 11% Customers 3 deliveries/hour

  160. Slide 160: Store territory map

    Kleiwerd NOORDDIJK Slaperstil 4 5 A © Campus Groningen, wesifrecernasr %, Y locatie Zernike’ EY 355 DE HOOGT wy omc Bese VINKHUIZEN i OOSTERPARKWIJK. Rescie? Groningen SCHILDERSBUURT HOOGKERK: 5 Groninger Museum a RIVIERENBUURT x EZ _ Camping Man, stadspark Helamar Sy De Wijert ve Peizermade Noore w

  161. Slide 161: Product + Service + Image = Value

    For personal use only Product + Service + Image = Value Price

  162. Slide 162: Germany map

    : _Hamburg “hema PB 5 : Berlin® GERMANY. sCellersnes : “Dresden” Frankfurt’ , “Nurnberg \ “stuttgart { Munich’

  163. Slide 163: Focus for Germany

    For personal use only Focus for Germany 1. High Volume Mentality 2. Optimising customer experience and franchisee profits by fortressing

  164. Slide 164: Data Driven store location

    For personal use only Data Driven store location Lachlan Kusher PORTFOLIO PERFORMANCE & DATA VISUALISATION

  165. Slide 165: The Opportunity: Speed, Distance, Proximity

    The Opportunity For personal use only Speed Distance Proximity

  166. Slide 166: The Opportunity

    The Opportunity For personal use only Locations are Indicative Only

  167. Slide 167: ANZ Store Expansion Targets

    ANZ Store Expansion Targets For personal use only Current: 839 stores • Australia: 703 stores • New Zealand: 136 stores Target: 1,200 stores by 2025-28 * Store Counts as at Wednesday 21st October 2020

  168. Slide 168: ANZ Store Expansion Targets

    ANZ Store Expansion Targets For personal use only Data Customers Barriers

  169. Slide 169: The Facts

    For personal use only The Facts

  170. Slide 170: The Facts

    The Facts For personal use only • Franchisees have a defined delivery territory • Exclusive rights to that territory • Defined period (usually 10 years) • Delivery is a significant part of our sales • Will continue to increase in the future • We know the costs of delivery • Wages, vehicle costs, tim

  171. Slide 171: The Facts

    The Facts For personal use only We’re using data to focus on more than just sales, we’re focusing on maximising profitability of all orders.

  172. Slide 172: Territory Fortification & New Store Identification Process

    For personal use only Territory Fortification & New Store Identification Process

  173. Slide 173: Campbelltown, NSW

    For personal use only Campbelltown, NSW

  174. Slide 174: Campbelltown, NSW

    For personal use only Campbelltown, NSW

  175. Slide 175: Campbelltown, NSW

    Campbelltown, NSW For personal use only Campbelltown 35,251 Deliverable Addresses Sales ~$55,000 Avg. AWUS* • 60% Delivery • 40% Carry Out * AWUS sales are provided from Pulse for the 52 week period from W/E 7/04/19 to W/E 1/3/20

  176. Slide 176: Campbelltown Sales By Street Review

    Campbelltown Sales By Street Review For personal use only

  177. Slide 177: Campbelltown & Bradbury (NEW), NSW

    Campbelltown & Bradbury (NEW), NSW For personal use only

  178. Slide 178: Bradbury – Potential Locations

    Bradbury – Potential Locations For personal use only

  179. Slide 179: Locations & Drive Time

    Locations & Drive Time For personal use only Domino’s Locations Competitor Locations

  180. Slide 180: Improved Drive Times & Profitability

    Improved Drive Times & Profitability For personal use only Campbelltown Bradbury Delivery Drive Estimated Profitability Store Address Distance Drive Time* % Campbelltown Omaru 3.5 km 12 min 2.00% Bradbury Crescent 1.3 km 3 min 34.10% * Estimated drive time based on data extracted from Google Maps. D

  181. Slide 181: Bradbury – Selected Locations

    Bradbury – Selected Locations For personal use only

  182. Slide 182: Territory Fortification & New Store

    Territory Fortification & New Store For personal use only Campbelltown 21,058 Deliverable Addresses Bradbury (New) 14,193 Deliverable Addresses

  183. Slide 183: How do we know if territory fortification was successful?

    For personal use only How do we know if territory fortification was successful?

  184. Slide 184: Post Fortification

    Post Fortification For personal use only Campbelltown ~$40,000 Avg. AWUS • 57% Delivery • 43% Carry Out Bradbury (New) ~$41,000 Avg. AWUS • 62% Delivery • 38% Carry Out

  185. Slide 185: Conclusion

    For personal use only Conclusion

  186. Slide 186: In Conclusion

    In Conclusion For personal use only More stores, closer to customers = • Increased Sales • Fortified Territories • Faster Deliveries • Better Product • Better Service • Increased Brand Reputation • Increased Profitability

  187. Slide 187: For personal use only

    For personal use only

Domino's Pizza Enterprises — Investor Day (November 2020) on 6ix