Activeops Plc · LSE:AOM
Activeops — FY2024 Earnings Presentation
36 slides from Activeops's earnings presentation, July 2024
Slide 1: ActiveOps Final Results FY24
ActiveOps Final Results FY24 July 2024
Slide 2: Introductions
Introductions Richard Jeffery Emma Salthouse Chief Executive Officer Chief Financial Officer richard.jeffery@activeops.com emma.salthouse@activeops.com Copyright © 2024 ActiveOps PLC. All Rights Reserved. 2
Slide 3: Contents
Contents 01 Introduction to ActiveOps & overview of the period 02 Financial review 03 Strategy & opportunity 04 Outlook Copyright © 2024 ActiveOps PLC. All Rights Reserved. 3
Slide 4: A leading provider of Decision Intelligence software for enterprise service operations
A leading provider of Decision Intelligence Revenue by Region software for enterprise service operations 19% 57% Compelling software offering Blue chip, global customer base 24% Easy-to-implement offering 74 global, enterprise customers Provides immediate ROI to customers 40+ countries in which our
Slide 5: The service operations challenge
The service operations challenge QUALITY EFFICIENCY & COST SERVICE TRANSFORMATION Copyright © 2024 ActiveOps PLC. All Rights Reserved. 5
Slide 6: Complexity and distributed data make managing ops as hard as ever
Complexity and distributed data make managing ops as hard as ever “Will any teams fail their ▪ Leaders must meet service commitments and maximise SLAs?” customer/employee experience across hundreds of processes, whilst continually increasing efficiency ▪ Leaders don’t have access to the data and ins
Slide 7: Decision Intelligence
Decision Intelligence Consolidation of work-activity from the multitude of applications within which work is performed Consistent & comprehensive set of insights and metrics to support operations leader decision making AI powered tools automate, augment or inform the decisions made frequently by ope
Slide 8: Decision Intelligence delivers tangible results
Decision Intelligence delivers tangible results Three of our latest AI powered capabilities Smart Planning Smart Skills CaseworkiQ ControliQ Series 3 ControliQ Series 3 Challenge: Matching capacity to workload Challenge: Creating and maintaining the Challenge: Lack of management visibility leads acr
Slide 9: We help operations teams do more
We help operations 0% teams do more Missed SLAs, within regulations Our software & approach enables 44% 80% customers to release capacity Reduction in staff Positive employee attrition morale Leading to amazing results 20% 80-85% 30,000+ Decrease in cost per Utilisation Hours in resource standard ho
Slide 10: Strong competitive positioning
Strong competitive positioning Three major banking RFPs won this year Workforce Employee Productivity Multi-Purpose Decision In House Developed Management/ Substitution Monitoring Software Intelligence Software Solutions Optimisation Software 15+ years of data with which to train AI models ROI Activ
Slide 11: FY24 Key messages
FY24 Key messages Group positioning under Migration of customers Innovation and investment ‘Decision Intelligence for to ControliQ Series 3 going across product set driving Service Operations’ well – platform for future usage resonating across target expansion sectors 3 new customer wins and SLT hir
Slide 12: Financial review
Financial review Copyright © 2024 ActiveOps PLC. All Rights Reserved.
Slide 13: FY24: Robust financial performance
FY24: Robust financial performance – £30m supported by expansions and £25.5m £26.8m extensions £25m £23.0m £3.4m £3.0m £25.1m £3.4m £22.6m £20m £20.1m +11% £2.4m Total Revenue / ARR £15m £23.8m CCY increase in Adj. EBITDA £22.1m SaaS Revenues (FY23: £0.7m) £10m £19.6m £5m £1.0m £17.6m £0m Profit bef
Slide 14: Robust P&L performance
Robust P&L performance Strong growth in EBITDA YE 31 March (£M) FY23 FY24 Positive EBITDA in every month SaaS Revenue £22.1m £23.8m T&I Revenue £3.4m £3.0m SaaS Revenue Growth +8% (constant currency 11%) Group Revenue £25.5m £26.8m Cost of Sales (£4.7m) (£4.3m) Training & Implementation -12% Gross P
Slide 15: EBITDA Bridge
EBITDA Bridge £3.5m Sales & Marketing £3.0m Reduction in cost as a result of right-sizing NA Sales & (£0.1m) (£0.8m) Marketing capacity £2.5m £0.9m £2.4m (£0.4m) £0.4m £2.0m Forex/Other YE23 benefitted from £0.7m £1.7m favourable FX movement £1.5m £1.0m Capitalised R&D Continued investment £0.5m in
Slide 16: Strength of SaaS model
Strength of SaaS model Land and Expand success FY24 SaaS ARR 82% of customers globally increased or by customer maintained ARR, including 27% who increased ARR by 20% or more Other Annual Recurring Revenue +11% to £25.1m (FY23: £22.6m) 14% +14% at constant currency Net Revenue Retention 107% 55% 42%
Slide 17: UK tier 1 banking customer expansion
UK tier 1 banking customer expansion 4,000.0 Successful expansion across 3,500.0 Migration to departments, geographies and cross- Series 3 sale of new solutions - driven by proven 3,000.0 CaseWorkiQ ROI addition 2,500.0 Expansion ARR uplift of more than 10x ARR from across Re-platforming year 1 to y
Slide 18: A strong financial platform
A strong financial platform Double digit ARR growth and sustainable profit before tax provide strong basis for expansion High levels of recurring Healthy balance sheet Strongly cash generative revenue Multiple expansion Sustainably profitable opportunities Copyright © 2024 ActiveOps PLC. All Rights
Slide 19: Strategy and opportunity
Strategy and opportunity Copyright © 2024 ActiveOps PLC. All Rights Reserved.
Slide 20: Leading the AI revolution in Service Operations
Leading the AI revolution in Service Operations The critical need for Decision Intelligence We are perfectly placed ▪ AI will automate more processes and reduce AI Apps to support key decisions in service human teams 1 operations ▪ Leaders don’t have the data and insight needed to make informed deci
Slide 21: Well-invested, market-leading technology
Well-invested, 3 4 Now available Beta market-leading Service Indicators Smart Skills technology Prediction of future SLAs performance based on operational plans. An automated review of current skills performance and workload which highlights skills gaps based on predicted demand ControliQ Series 3 L
Slide 22: Marketing building momentum
Marketing building momentum FY23 vs FY24 Inbound leads (MQLs) 19%+ Decision Intelligence messaging implemented internally and externally FY23 vs FY24 leads (MQLs) Inbound and outbound – content driven marketing strategy in flight 27%+ Data-driven Marketing engine in place to FY23 vs FY24 pipeline op
Slide 23: Next phase: investing in our Global Sales team
Next phase: investing in our Global Sales team Opportunities Key to delivering increase in ▪ Identified need for specialist sales support to convert growing well qualified leads new win rate, alongside continued successful customer ▪ Increasing sales capacity across the US, South Africa, APAC and th
Slide 24: Better positioned to address our significant opportunity
Better positioned to address our significant opportunity Existing customer base represents Across our target sectors, Targeting ARR of +£3m from tier 1 approx. £90m of potential ARR geographies and organisational size, customers we have an addressable TAM of £900m ARR Banks Business Process Insuranc
Slide 25: Current trading and outlook
Current trading and outlook Exciting product roadmap, including Trading in the first few months of FY 25 Good level of customer expansions release in FY25 of ControliQ Series 4, has been in line with the Board’s and a new customer with significant incorporating further AI and Machine expectations ex
Slide 26: Why ActiveOps?
Why ActiveOps? World of work has never World class customer base Investing in our sales team been more complex, with significant expansion to secure our next phase presenting growing potential of growth opportunity Robust business model, high levels of ARR and low Differentiated, market customer chu
Slide 27: Questions?
Questions? Copyright © 2024 ActiveOps PLC. All Rights Reserved.
Slide 28: Solid Balance Sheet
Solid Balance Sheet AS AT 31 March (£M) Non-Current Assets FY23 £6.5m FY24 £6.5m Trade and Other Receivables £6.4m £5.9m Cash and Cash Equivalents £15.4m £17.6m Corporation Tax Recoverable £0.0m £0.0m Total Current Assets £21.8m £23.5m Total Assets £28.3m £30.0m Trade and Other Payables (£1.6m) (£2.
Slide 29: ESG Update
ESG Update Celebrating our people and a supportive Commitment to reporting working environment Following review, we have added ActiveOps “Change Group” provides a forum for further elements of the Global representatives from all areas of the business to have input to Reporting Initiative (“GRI”) fra
Slide 30: Employee intelligence, case-driven teams, service ops teams
Employee intelligence Intelligence for case-driven teams Cornerstone of high performing service ops teams Our diagnostic insights highlight what Predictive analytics to keep casework and SLAs Prescriptive, AI-driven analytics that identifies capacity is impacting performance, work and on track, real
Slide 31: Thank you.
Thank you. Richard Jeffery richard.jeffery@activeops.com Emma Salthouse emma.salthouse@activeops.com
Slide 32: Choose More. Choose ActiveOps
Choose More. Choose ActiveOps
Slide 33: Predictive analytics to keep casework and SLAs on track
Does your case Do you know which Can you accurately Do you struggle to Are you uncertain if Are you unsure how management cases are in danger measure the understand which you have the to allocate people system leave you of missing SLA in performance of your cases are capacity and skills in Predictiv
Slide 34: A predictive and prescriptive AI-driven solution
Are you struggling to Are you missing Are you worried Do you wish you had Are you burdened realize the benefits some service levels some of your team complete, trusted Are you struggling to with overtime and of your automation A predictive and prescriptive AI-driven find capacity? while over- contra
Slide 35: Know when, where and how your employees are working
Is it impossible to get Do you lack reliable Can you see the Do you need insight Do you know what the data you need Do you understand data which tells you differences in work into people’s your hybrid from some how your people are Know when, where and how your employees workforce is working which pe
Slide 36: Critical questions faced by ops leaders
Critical questions Will we meet our Strategic How much resource do Which cases are service commitments I need to complete the consuming excessive faced by ops leaders today, tomorrow and work that I have? effort and dragging in the future? down performance? How do I get a single Where are there Are