Western Union Company (the) · NYSE:WU

Western Union Company (the) — Investor Day (November 2025)

135 slides from Western Union Company (the)'s investor day presentation, Nov 6, 2025

Slide 3: Agenda
Investor Day 2025 I Western Union Agenda 01 04 07 Strategic Update Beyond Remittances Closing Statements Devin McGranahan Sofia Graniello and Q&A Devin McGranahan & Matt Cagwin 02 05 Digital First Powered By Next Bob Rupczynski Generation Payments Ben Hawksworth 03 Retail Enabled 06 Giovanni Angelin
Slide 4: Management Team
Investor Day 2025 I Western Union Devin Ben Massimiliano Giovanni Cherie Matt Sofia McGranahan Adams Alvisini Angelini Axelrod Cagwin Graniello President and Chief Chief Legal Officer SVP, Europe & Interim President Europe, Chief Risk & Chief Financial Officer SVP, U.S. Consumer Executive Officer He
Slide 5: Forward-looking Statements
Investor Day 2025 I Western Union Forward-looking Statements This presentation contains certain statements that are forward-looking within the meaning of the Private Securities Litigation Reform Act of 1995. These statements are not guarantees of future performance and involve certain risks, uncerta
Slide 9: Digital First, Retail Enabled, Beyond
Investor Day 2025 I Western Union Digital First Retail Enabled We make financial services accessible to people everywhere Beyond Powered By Next Remittances Gen Payments 9 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 10: Building Market Competitiveness
Investor Day 2025 I Western Union Building Market Competitiveness Revenue per Market E2E Customer transaction Competitive and Agent down 16% Across All Experience Change in pricing Real Time Payment Network 10 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 11: Digital First
Investor Day 2025 I Western Union Digital First Easy as possible to transition 2-sided to digital experience payment network Sender Receiver Wallet/ Account/ Card Wallet/ Account/ Card 11 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 12: Kroger's Partner of Choice
Investor Day 2025 I Western Union Powered by Retail 1. Sofia’s clover – 4 things Productive Network ~360K Active locations Kroger’s Enhanced Improved Experience POS Multi-product Capabilities Partner of Choice Operating Model 12 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 13: Beyond Remittances
Investor Day 2025 I Western Union Beyond Remittances Beyond 25% of Revenue Today 15% of Revenue 2022 Consumer 6% of Revenue Services Other 13 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 14: Powered by Payments
Investor Day 2025 I Western Union Powered by Payments Leading Real Time Network New Digital Asset Network (DAN) 100’s 270+ 300+ 3rd party wallets Real-time funds- Real-time funds- in options* out options* 81,000+ possible pathways across countries, corridors, and geographies that let customers decid
Slide 15: Operating Efficiencies
Investor Day 2025 I Western Union Operating Efficiencies o Reduced customer service calls by 40% o Reduced agent service calls by nearly 50% o Sped up KYC reinstatement and due diligence processes o Achieved $150M cost reallocation program 2 years early 15 ©2025 Western Union Holdings, Inc. All righ
Slide 16: Shareholder Achievements
Investor Day 2025 I Western Union Shareholder Achievements Retired $1B Bought back Resolved tax in dividends $900M 20% obligation of over past three year in stock of outstanding shares $500M 16 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 17: Culture and Capability
Investor Day 2025 I Western Union Culture and Capability Culture of Implemented OKRs New Company Customer and performance employee skills and management recognition development Ownership to align performance program program ratings to outcomes 17 ©2025 Western Union Holdings, Inc. All rights reserve
Slide 18: Digital First, Retail Enabled, Beyond
Investor Day 2025 I Western Union Digital First Retail Enabled We make financial services accessible to people everywhere Beyond Powered By Next Remittances Gen Payments 18 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 21: Moving Beyond
Investor Day 2025 I Western Union Moving Beyond Moving MovingBeyond beyondbeyond focusing Beyond simple simply rewards sending money simpleonly transactions on our senders 21 21 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 22: Powering Beyond with Digital First
Investor Day 2025 I Western Union Digital First Powering We make Beyond with: financial services accessible Our Customer Experience to people everywhere Our Iconic Brand with digital Unique Growth Levers 22 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 23: Powering a Digital Customer Experience
Investor Day 2025 I Western Union Powering a Digital Customer Experience Modernize Beyond Platform Cloud Infrastructure Reduced Friction 23 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 24: Improving the Customer Experience
Investor Day 2025 I Western Union Improving the Customer Experience Approval Tailored Speed of Rates Experience Delivery Increase of 17% Improvement YoY 25% 84% in new customer Real time payments in North America conversion in top corridors1,2 1. Sept. 2025 vs. Dec. 2024 24 2. India, Philippines, Me
Slide 25: How Our Digital Experience is Evolving
Investor Day 2025 I Western Union How Our Digital Experience is Evolving Legacy Evolve Beyond o Legacy o Evolve o Beyond Experience Experience Experience o Money o Broader o Adaptable Transfer Only Offerings Product Suite o Country Level o Regional Platform Platform o Scalable Platform 25 ©2025 West
Slide 26: Two-Sided Payment Network for Senders & Receivers
Investor Day 2025 I Western Union Two-Sided Payment Network for Senders & Receivers 26 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 27: Beyond the Transaction
Investor Day 2025 I Western Union Beyond the Transaction o Simplifying the experience o Launching a unique loyalty program o Giving senders and receivers more control 27 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 28: A Full-Service Digital Platform
Investor Day 2025 I Western Union A Full-Service Digital Platform Affiliate Digital Offers Bill Wallets Payment Prepaid Sender Receiver Loyalty Cards Wallet/ Account/ Card Wallet/ Account/ Card 28 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 31: Market-Leading Brand Recognition
Investor Day 2025 I Western Union Market-Leading Brand Recognition Global Brand Awareness 86% of Senders 70% of Receivers 31 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 33: Emerging Multi-Brand Strategy
Investor Day 2025 I Western Union Emerging Multi-Brand Strategy Master Brand Segment Specific Brands Product & Market Specific Brands 33 Acquisition Pending ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 34: Intermex – Powered by Western Union
Investor Day 2025 I Western Union Intermex – Powered by Western Union We’re excited to bring their 6 million customers into our enhanced digital experience 34 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 35: Our Digital Growth Strategy
Investor Day 2025 I Western Union Our Digital Growth Strategy High-Growth Underpenetrated Country Customer Corridors Expansion Segments 40% 25% 35% +$500M in 2028 35 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 36: Corridor Growth Opportunities
Investor Day 2025 I Western Union Corridor Growth Opportunities US & Canada to India US & Canada to Mexico KSA & UAE to Egypt US to Honduras US to Guatemala 36 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 37: Digital Country Expansion
Investor Day 2025 I Western Union Digital Country Expansion 1H 2026 Indonesia 85% Global Senegal Awareness Philippines 37 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 38: High Growth Digital Customer Segments
High Growth Digital Supported by Customer Western Union’s 300 real time Segments payout options globally zz Mobile First Retail to Digital Higher Principal per Txn 38 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 41: Customer Acquisition Cost (CAC)
Investor Day 2025 I Western Union Low Customer Acquisition Cost $ Customer Acquisition Cost (CAC) Overall Reduction 50% since 2022 2022 2023 2024 2025 41 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 42: Organic Reach, Efficient Spend
Investor Day 2025 I Western Union Organic Reach, Efficient Spend Organic Volume Drivers +17% Clicks +95% Impressions Year-Over-Year Success 42 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 43: Organic Search
Top 5 search phrases we rank #1 and #2 in search Organic money transfer Search send money money orders send money to India send money to Philippines 43 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 46: Morocco Rewards
Morocco Rewards 1.3 M 1000s+ 7% increase member transactions of rewards successfully in transaction growth sent to Moroccan redeemed among members receivers sending from France to Morocco 46 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 47: Momentum is Building
Investor Day 2025 I Western Union Momentum is Building 8 straight quarters Account payout Agile and competitive of growth in transactions pricing helps us transactions and growing at 30%+ compete revenue 47 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 48: Accelerating our Digital Platform
Investor Day 2025 I Western Union Accelerating our Digital Platform Current Reach Next 2026: Launch planned in Mexico, Australia, and the US 2027+: Rollout to additional markets Legacy Evolve Beyond 48 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 49: Our Path to $1.5B Digital Remittance Revenue
Investor Day 2025 I Western Union Our Path to $1.5B Digital Remittance Revenue Best-in-class Our iconic Strategic customer brand growth experience levers 49 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 50: Retail Enabled
Investor Day 2025 I Western Union Retail Enabled Giovanni Angelini Massimiliano Alvisini President Europe, SVP Europe & Interim Middle East, Africa and Asia Head of North America 50 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 51: Powering Beyond with Retail Enabled
Investor Day 2025 I Western Union Retail Enabled Powering We make financial Beyond with: services accessible to people Retail as a strategic asset everywhere enabled by Retail beyond cash and remittances retail Global retail strategy and rollout plan 51 ©2025 Western Union Holdings, Inc. All rights
Slide 52: Brand Visibility Drives Customer Acquisition
Investor Day 2025 I Western Union Brand Visibility Drives Customer Acquisition $2.4B ~360K Less than Retail Money Active Locations transfer revenue $20 Digital Customer +80M Retail Customers $400+ M Acquisition Cost Target Retail Consumer Services revenue 52 ©2025 Western Union Holdings, Inc. All ri
Slide 53: Retail Business Drives Scale Advantages
Investor Day 2025 I Western Union Retail Business Drives Scale Advantages Efficient technology $64B investments Retail Principal Better foreign Better 160M exchange rates Margins Transactions Lower pay-out cost 53 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 54: Relationships, Convenience and Trust Drive Durable Value
Investor Day 2025 I Western Union Relationships, Convenience and Trust Drive Durable Value Trust Ethnic Long Lasting Relevance Relationship 54 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 55: Remittance Market is Resilient and Growing
Investor Day 2025 I Western Union Remittance Market is Resilient and Growing Global Remittance Market Growth* $B 2023 2024 2025 55 *Estimates for 2024 and 2025 55 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 56: Significant Opportunity in Top Markets
Investor Day 2025 I Western Union Significant Opportunity in Top 10 Markets Receive growth Opportunities markets $80B to capture more share Incremental Guatemala USA market principal between 2024 and 2027 India Germany 56 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 57: Payout to Account Opportunity is Significant
Investor Day 2025 I Western Union Payout to Account Opportunity is Significant Cash to Account Payout Penetration Grew: FROM TO TARGETING ~7% ~16% 25%+ in 2022 in 2025 in 2028 57 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 58: Beyond Retail
Investor Day 2025 I Western Union Beyond Retail A bridge... to our digital services to our consumer services to the future of managing their financial lives An access to financial services for the world’s point… populations 58 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 59: Global Retail Acceleration Strategy
Investor Day 2025 I Western Union Global Retail Acceleration Strategy Right Productive Right Right Network Platform Operating Model 59 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 60: Opportunity To Scale Successful Operating Model Globally
Investor Day 2025 I Western Union Opportunity To Scale Successful Operating Model Globally 13% Europe Retail Business Growth* YoY Revenue growth, % Network 2% Retail Platform -12% Operating 2023 2024 2025 Model Accelerated Implemented Independent Agent Added Travel Strategic Pricing Money Network 60
Slide 61: Strategic Network Structure Drives Growth
Investor Day 2025 I Western Union Strategic Network Structure Drives Growth Great Platform for Consumer Services Owned Store 10x Brand Halo Branded Exclusive 6x High Volume and Ethnic Locations Community Focused for Our Customers Non-exclusive Independents 2x Robust Pipeline Strategic Broad Coverage
Slide 62: Payout to Account Opportunity is Significant
Investor Day 2025 I Western Union Payout to Account Opportunity is Significant Increased New Simplified New Funds-out Transaction User Interface Experience Speed 62 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 63: Global Retail Platform
Investor Day 2025 I Western Union Global Retail Platform Improved agent and customer experience Multi-product integration 63 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 64: Digital Funds-in Growing in Importance
Investor Day 2025 I Western Union Digital Funds-in Growing in Importance Debit Card Funds-in More customer Europe 12%+ choice Lower cash collection costs Higher principal per transaction 64 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 65: Digital Funds-out Drives Growth
Investor Day 2025 I Western Union Digital Funds-out Drives Growth Account & Wallet Europe Funds-out More customer choice 22%+ Penetration Higher retention Higher principal 30% Growth per transaction 65 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 66: Operating Model Comprises 3 Key Elements
Investor Day 2025 I Western Union Operating Model Comprises 3 Key Elements Go-to-market Corridor Strategic Sales Management Pricing 66 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 67: Global Retail Acceleration Strategy
Investor Day 2025 I Western Union Global Retail Acceleration Strategy Right Productive Right Right Network Platform Operating Model 67 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 68: Global Retail Acceleration Strategy
Investor Day 2025 I Western Union Global Retail Acceleration Strategy Europe North America LACA MEPA APAC Africa Right Productive Network Right Platform Right Operating Model 68 ©2025 Western Union Holdings, Inc. All rights reserved. Active In Progress Not Applicable
Slide 69: Retail Powers Growth Across Western Union
Investor Day 2025 I Western Union Retail Powers Growth Across Western Union Retail is a strategic Retail provides Global retail strategy asset driving access beyond of right network, acquisition, remittances to platform, and margins, and financial services operating model transaction costs for every
Slide 70: Beyond Remittances
Investor Day 2025 I Western Union Beyond Remittances Sofia Graniello Senior Vice President, U.S. Consumer Services 70 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 71: Powering Beyond with Beyond Remittances
Investor Day 2025 I Western Union Beyond Remittance Powering We make financial Beyond with: services accessible to people Value beyond remittances everywhere beyond Low-cost acquisition remittances Market expansion opportunities 71 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 72: Advancements in Consumer Services
Investor Day 2025 I Western Union Advancements in Consumer Services Expanded into new customer segments Improved our customer experience Bill Payment Wallets Prepaid Cards Travel Money Retail Money Order Lending Partners Modernized our platform to support more products 72 ©2025 Western Union Holding
Slide 73: Consumer Services is a Meaningful and Growing Business
Investor Day 2025 I Western Union Consumer Services is a Meaningful and Growing Business 500M+ 30 25% Revenue Countries CAGR (3-year revenue) Transaction-Based Account-Based Products Products 73 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 74: A Broad Range of Customers to Serve: Senders
Investor Day 2025 I Western Union A Broad Range of Customers to Serve 3 2 Drives deeper 1 Address engagement other financial Journey starts with services needs remittances Senders 40+ million 74 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 75: A Broad Range of Customers to Serve: Receivers
Investor Day 2025 I Western Union A Broad Range of Customers to Serve 3 2 Increased value and 1 Opportunity to help store and retention Journey starts use funds with an incoming money transfer +70% Receivers Receivers interested in using Western Union for additional financial services products 70 mi
Slide 76: A Broad Range of Customers to Serve: Travelers
Investor Day 2025 I Western Union A Broad Range of Customers to Serve 3 2 High revenue per transaction 1 Meet needs for multi-currency per customer Journey solutions starts with international travel $1,400+ $45B+ TAM Travelers Global travel money market 28E Average spend per visitor in destination 2
Slide 77: Low Cost Customer Acquisition
Investor Day 2025 I Western Union Low Cost Customer Acquisition Transaction Account Based Products Based Products 80M+ Retail Customers Bill Payment Wallets 10M+ Travel Money Prepaid Cards Digital Customers Retail Money Order Lending Partners 77 ©2025 Western Union Holdings, Inc. All rights reserved
Slide 78: Partner Driven Customer Acquisition
Investor Day 2025 I Western Union Partner Driven Customer Acquisition One bill payment partner unlocks thousands of potential customers Partners 78 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 79: Our Strategy
Investor Day 2025 I Western Union Our Strategy $1B Deepening Transitioning engagement relationships Consumer Services Revenue in 2028 Broadening Maximizing our portfolio our footprint One Bill Payment Partner unlocks 1000s of repeat customers 79 ©2025 Western Union Holdings, Inc. All rights reserved
Slide 80: Deepening Engagement: Prepaid Cards
Investor Day 2025 I Western Union Deepening Engagement Money Pre-Paid Card Transfers Transactions 12% 70% Prepaid Non-Prepaid Prepaid Non-Money Money Cards Card Customer Card Customer Transfer Customer Transfer Customer Payout to card 25% for remittances of pre-paid users are also money transfer rec
Slide 81: Deepening Engagement: Bill Payment
Investor Day 2025 I Western Union Deepening Engagement Bill Payment Transactions Total Transactions (last 12 months) (last 12 months) 200% 80% Bill Bill Money Money Money Payment Payment Transfer and Bill Payment Transfer Transfer and Bill Payment A money transfer customer uses our Multi product cus
Slide 82: Interest in Additional Services
Investor Day 2025 I Western Union Transitioning Relationship Receivers Interested in using Western Union For Additional Products 87% Wallets Interest in Additional Services Wallet Receivers 70% Money Transfer Receivers Product Adoption 82 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 83: Transitioning Relationship: Argentina Wallet Example
Investor Day 2025 I Western Union Transitioning Relationship Argentina Wallet Example 15% Redirected/sent 2x Transactions 10 Purchases to our wallet per customer per month With similar trends emerging in other receiver markets 83 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 84: Broadening Our Portfolio: Travel Money
Investor Day 2025 I Western Union Broadening Our Portfolio Travel Money • Supports existing customers • Brings in new customers • Drives digital • Complements retail 20% Higher PPT than 10+ Countries 500+ Stores cash payouts 84 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 85: Broadening Our Portfolio: A Few Examples
Investor Day 2025 I Western Union Broadening Our Portfolio A few examples… The Media Lending Card Network Partnership Issuance Examples 2,000+ Venues 5M+ Daily impressions 85 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 86: Maximize Global Footprint
Investor Day 2025 I Western Union Maximize Global Footprint Total Countries 30 Extend transaction-based products to new markets Continue to expand travel money distribution points 170 New wallet market entries Consumer Services Countries Remaining Countries 86 ©2025 Western Union Holdings, Inc. All
Slide 87: Charting a Path to $1B in Revenue
Investor Day 2025 I Western Union Charting a Path to $1B in Revenue Grow existing portfolio Double digits $1B Growth through both organic and inorganic expansion 87 *2028 Goal ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 88: Key Takeaways
Investor Day 2025 I Western Union Key Takeaways Value beyond Low-cost Market expansion remittances acquisition opportunities 88 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 90: Powering Beyond with Next Gen Payments
Investor Day 2025 I Western Union Powered By Next Gen Payments Powering We make financial Beyond with: services accessible to people Best Payments Network everywhere powered by Enabling Our Business payments Creating New Value 90 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 91: Leading Global, Real-time Payments Network
Investor Day 2025 I Western Union Leading Global, Real-time Payments Network 270+ Real-time funds- 300+ Real-time funds- in options* out options* 81,000+ possible pathways across countries, corridors, and geographies that let customers decide how they send and receive 91 *Does not include cash and n
Slide 92: Account Payouts Have Doubled Since 2022
Investor Day 2025 I Western Union Account Payouts Have Doubled Since 2022 FROM TARGETING ~ 35M Account Payouts ~ 70M Account Payouts in 2022 in 2025 92 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 93: Building a Real-Time Payment Network
Investor Day 2025 I Western Union Building a Real-Time Payment Network Funds-in Funds-out Connecting funds-in and Compliance, Risk, & Processing funds-out in under Global Connectivity 15 minutes 93 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 94: Delivering Global Funds-In
Investor Day 2025 I Western Union Delivering Global Funds-In Germany Funds-in Example Multiple Connected to Western Union Funds-in Payments Options in Network Germany 94 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 95: Powering High Quality Funds-out
Investor Day 2025 I Western Union Powering High Quality Funds-out Global Direct Cost Customer Reach Connectivity Efficiency Experience 95 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 96: One Global Platform Connecting Fragmented Regional Networks
Investor Day 2025 I Western Union One Global Platform Connecting Fragmented Regional Networks SPEI 165 Countries & 140+ 300+ Payout Options Have real–time Territories capability 96 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 97: Driving Value with Payout to Account
Investor Day 2025 I Western Union Driving Value with Payout to Account $ Avg Payout Commission overall ($/transaction) reduction 22% since 2022 2022 2023 2024 2025 97 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 98: Building Direct Connections Drives Value
Investor Day 2025 I Western Union Building Direct Connections Drives Value Philippines Funds-Out Example FROM Aggregator Payout to GCash Wallet TO Direct Connection to GCash Wallet ~160k Transactions Apr 2025 ~209kTransactions Sep 2025 98 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 99: Building Direct Connections Drives Value
Investor Day 2025 I Western Union Building Direct Connections Drives Value Philippines Funds-Out Example +30% ~20% Global Growth Branded Digital Growth 99 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 100: Creating New Value – Building Something New
Investor Day 2025 I Western Union Creating New Value – Building Something New Moves money 1 for Western Union Opens up USDPT 2 our network Digital Asset Creates value Network 3 for customers 100 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 102: Launching USDPT
Investor Day 2025 I Western Union Launching USDPT Platform that allows: Western Union Gives our customers to move money access to USDPT for ourselves to participate in the and others Digital Asset economy 102 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 103: USDPT Stablecard
Investor Day 2025 I Western Union USDPT Stablecard Partner-backed Digitally available Secured Card & Physical card Customers can hold and spend with USDPT 103 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 104: Key Takeaways
Key Takeaways Building a leading, Powering our Launching USDPT TM real-time global business to go creates new value payments network Beyond opportunities 104 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 106: Powering Beyond with Financial Impacts
Investor Day 2025 I Western Union Financial Impacts: Powering We make Beyond with: financial services accessible Our Financial Journey to Date to people everywhere, profitably Business Outlook Capital Allocation 106 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 107: 2025 Outcomes Align with 2022 Investor Day Guidance
Investor Day 2025 I Western Union 2025 Outcomes Align with 2022 Investor Day Guidance Anticipated ‘25 Result Adjusted Revenue* $4,025 $4,275 2022 Investor Day Guidance Range* Anticipated ‘25 Result Adjusted Margin* 19% 2022 Investor Day Guidance Range* 21% Anticipated ‘25 Result Adjusted EPS* $1.68
Slide 108: Delivered with Discipline
Investor Day 2025 I Western Union Delivered with Discipline Performance Financial Flexibility Owner Value • Improved our revenue • Delivered our $150M cost • Returned $1.8B to our growth rate by more than redeployment program 2 owners through dividends 400bps years earlier and share buybacks • On tr
Slide 109: Money Transfer Trends
Investor Day 2025 I Western Union Money Transfer Trends Global Money Transfer Trends (by principal) Projected to Continue to Grow $1,200B Historically Resilient $1,000B $800B $600B $400B 2017 2018 2019 2020 2021 2022 2023 2024e 2025e 2026e 2027e 2028e Medium-term outlook grounded in market trends 10
Slide 110: Branded Digital Example of Economics
Investor Day 2025 I Western Union Branded Digital Example of Economics Customers Transaction Transactions Frequency ~25% ~10% ~35% Increase Transactions Transactions in Digital Per Customer since 2022 Customers (TPC) 110 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 111: Pricing and Mix Impact on Spread
Investor Day 2025 I Western Union Pricing and Mix Impact on Spread Transaction to Revenue Growth Spread 2022 2023 2024 2025 Onward 0% Ongoing, Structural Drivers of Spread Pricing Related Spread Impact -5% ` Not expecting significant price reductions Implemented going forward ~$450M in pricing actio
Slide 112: Operational Efficiencies
Investor Day 2025 I Western Union Operational Efficiencies $150M $150M savings over past 3 yrs expected savings over next 5 yrs Technology Intermex Technology Procurement Corporate SG&A Corporate SG&A Account Marketing Payout Fees 112 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 113: Branded Digital Strategy Outcome
Investor Day 2025 I Western Union Branded Digital Strategy Outcome What you heard Modernizing Digital Platform What it means Country Expansion $1.4B - Underpenetrated Corridors High-growth customer segments $1.5B in 2028 113 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 114: Retail Strategy Outcome
Investor Day 2025 I Western Union Retail Strategy Outcome What you heard Strong growth in account What it means payout transactions Export successful high-performing $2.1B - operating model to other geographies $2.2B * in 2028 Intermex integration 114 *Does not include Intermex ©2025 Western Union H
Slide 115: Consumer Services Strategy Outcome
Investor Day 2025 I Western Union Consumer Services Strategy Outcome What you heard What it means Geographic expansion Expansion to new products $0.8B- Expansion through new digital platform $1.0B in 2028 115 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 116: How it all comes together in 2028
Investor Day 2025 I Western Union How it all comes together in 2028 Digital* Consumer Services* $1.4B - $1.5B $0.8B - $1.0B Retail* Intermex $2.1B - $2.2B $0.5B- $0.6B 116 *Does not include Intermex ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 117: Increasing Revenue from High Growth Areas
Investor Day 2025 I Western Union Increasing Revenue from High Growth Areas 2022 Today 2028* Retail Remittances Retail Remittances Retail Remittances ~50% ~70% ~60% ~30% ~40% ~50% Digital and Consumer Services Digital and Consumer Services Digital and Consumer Services 117 *Includes Intermex ©2025 W
Slide 118: Intermex Rationale Refresher
Investor Day 2025 I Western Union Intermex Rationale Refresher Americas Retail Digital Growth Transformation Opportunity 10k+ 6M Agent Locations Customers Strong Deal Cost Synergy Economics Opportunities 10 cents $30M Incremental EPS Annual cost in 1st full year synergies 118 ©2025 Western Union Hol
Slide 119: 2028 Outlook
Investor Day 2025 I Western Union 2028 Outlook Revenue* ~20% Adjusted ~30% $5B EPS* $2.30 2025 2028 2025 2028 While maintaining above industry margins 119 *Includes Intermex; 2028 figures represent midpoint of the expected range (Revenue range $4.8 - $5.3 billion and Adjusted EPS range $2.15 - $2.45
Slide 120: Hyper-focused on Returning Capital to Our Owners
Investor Day 2025 I Western Union Hyper-focused on Returning Capital to Our Owners SOURCES OF CAPITAL Free Cash Flow Balance Sheet • Expect over $1.7B* • Targeting for a over next three years debt-to-EBITDA ratio of 2.5X to 3.0X • ~20%* annual cash- on-cash return Dividends M&A Return Excess Capital
Slide 121: M&A Strategy
Investor Day 2025 I Western Union M&A Strategy Increasing Expanding Accelerating customer base TAM Speed to Market +6M customers $2B+ platform & assets TAM* 121 *Source: Oxford Economics, Euromonitor, Expert Interviews, consumer survey 2023 N=5,224, McKinsey ©2025 Western Union Holdings, Inc. All ri
Slide 122: Key Takeaways
Investor Day 2025 I Western Union Key Takeaways Exceptional returns for our owners by: Growing through Branded Growing adjusted EPS by Digital and Consumer Services 30% to $2.30* Growing revenue by 20% Generating more than $1.7B* in to $5B* free cash flow 122 *Adjusted EPS and Free Cash Flow are Non
Slide 124: Beyond
Investor Day 2025 I Western Union Beyond Digital First Retail Enabled We make financial services Beyond Powered By Next accessible Remittances Gen Payments to people everywhere Best Customer Great Compliance Operational High Performing Experiences Products Advantage Efficiency Teams 124 ©2025 Wester
Slide 125: Devin McGranahan and Matt Cagwin
Investor Day 2025 I Western Union Devin McGranahan Matt Cagwin President and Chief Executive Officer Chief Financial Officer 125 ©2025 Western Union Holdings, Inc. All rights reserved.
Slide 128: Reconciliation of Non-GAAP Measures
Investor Day 2025 I Western Union Reconciliation of Non-GAAP Measures Western Union’s management believes the non-GAAP financial measures We have not provided a quantitative reconciliation of forecasted adjusted within this presentation provide meaningful supplemental information earnings per share

Western Union — Investor Day (November 2025) on 6ix

Western Union Company (the) — Investor Day (November 2025)

Slide 1: Investor Day 2025

Slide 2: Welcome

Slide 3: Agenda

Slide 4: Management Team

Slide 5: Forward-looking Statements

Slide 6: Strategic Update

Slide 7: History of Reinvention and Innovation

Slide 8: Investor Day 2025 I Western Union

Slide 9: Digital First, Retail Enabled, Beyond

Slide 10: Building Market Competitiveness

Slide 11: Digital First

Slide 12: Kroger's Partner of Choice

Slide 13: Beyond Remittances

Slide 14: Powered by Payments

Slide 15: Operating Efficiencies

Slide 16: Shareholder Achievements

Slide 17: Culture and Capability

Slide 18: Digital First, Retail Enabled, Beyond

Slide 19: Digital First

Slide 20: A Culture of Evolution

Slide 21: Moving Beyond

Slide 22: Powering Beyond with Digital First

Slide 23: Powering a Digital Customer Experience

Slide 24: Improving the Customer Experience

Slide 25: How Our Digital Experience is Evolving

Slide 26: Two-Sided Payment Network for Senders & Receivers

Slide 27: Beyond the Transaction

Slide 28: A Full-Service Digital Platform

Slide 29: Our Digital Wallet

Slide 30: ©2025 Western Union Holdings, Inc. All rights reserved.

Slide 31: Market-Leading Brand Recognition

Slide 32: Our Global Reach

Slide 33: Emerging Multi-Brand Strategy

Slide 34: Intermex – Powered by Western Union

Slide 35: Our Digital Growth Strategy

Slide 36: Corridor Growth Opportunities

Slide 37: Digital Country Expansion

Slide 38: High Growth Digital Customer Segments

Slide 39: Driving Long-Term Value

Slide 40: Lower Customer Acquisition Cost

Slide 41: Customer Acquisition Cost (CAC)

Slide 42: Organic Reach, Efficient Spend

Slide 43: Organic Search

Slide 44: Increasing Retention

Slide 45: More Rewards, More Ways to Save

Slide 46: Morocco Rewards

Slide 47: Momentum is Building

Slide 48: Accelerating our Digital Platform

Slide 49: Our Path to $1.5B Digital Remittance Revenue

Slide 50: Retail Enabled

Slide 51: Powering Beyond with Retail Enabled

Slide 52: Brand Visibility Drives Customer Acquisition

Slide 53: Retail Business Drives Scale Advantages

Slide 54: Relationships, Convenience and Trust Drive Durable Value

Slide 55: Remittance Market is Resilient and Growing

Slide 56: Significant Opportunity in Top Markets

Slide 57: Payout to Account Opportunity is Significant

Slide 58: Beyond Retail

Slide 59: Global Retail Acceleration Strategy

Slide 60: Opportunity To Scale Successful Operating Model Globally

Slide 61: Strategic Network Structure Drives Growth

Slide 62: Payout to Account Opportunity is Significant

Slide 63: Global Retail Platform

Slide 64: Digital Funds-in Growing in Importance

Slide 65: Digital Funds-out Drives Growth

Slide 66: Operating Model Comprises 3 Key Elements

Slide 67: Global Retail Acceleration Strategy

Slide 68: Global Retail Acceleration Strategy

Slide 69: Retail Powers Growth Across Western Union

Slide 70: Beyond Remittances

Slide 71: Powering Beyond with Beyond Remittances

Slide 72: Advancements in Consumer Services

Slide 73: Consumer Services is a Meaningful and Growing Business

Slide 74: A Broad Range of Customers to Serve: Senders

Slide 75: A Broad Range of Customers to Serve: Receivers

Slide 76: A Broad Range of Customers to Serve: Travelers

Slide 77: Low Cost Customer Acquisition

Slide 78: Partner Driven Customer Acquisition

Slide 79: Our Strategy