Tvs Electronics Limited · NSE:TVSELECT
Tvs Electronics — Investor Presentation (June 2016)
21 slides from Tvs Electronics's investor presentation, June 2016
Slide 1: Welcome TVS Electronics Ltd
INNOVATING FOR INDIA GD \ Welcome TVS Electronics Ltd
Slide 2: TVS Electronics Ltd
TVS Electronics Ltd • Among the Top 3 IT brands in India having significant market presence in Point of sales, Printers & Keyboards • India’s largest IT Dealer network covering 300 + towns • 2 manufacturing locations across India - SEZ facility in Chennai • Chosen “Service Partner” for leading playe
Slide 3: TVS-E Business Groups
TVS-E Business Groups • No.1 in Dot Matrix Printer • Largest service network - (DMP) in India >200 towns, 1000+ • Among the Top 3 Indian Engineers IT brands • Multi product, Multi vendor • 5 Mn+ Customers support across verticals • Largest Distribution N/W Products & Services Business • SOs - Onsite
Slide 4: Servicetec Business
US c] Servicetec Business
Slide 5: Servicetec Eco System
Servicetec Eco System Domain Customer Service Delivery Categories Segments offerings Infrastructure IT Products • Laptops/Desktop/ Tablets • 13 Branch Offices – Pan • Printers • Point of sales B2B • Call centre services India products • Installation services • 1000 + feet on street • Repair services
Slide 6: Servicetec - Clientele
Servicetec - Clientele B2B B2O B2C B2B – Business to business B2O – Business to Operators B2C – Business to Customers
Slide 7: Our Direct Support Points
Our Direct Support Points Direct Engineer presence in 57 towns 600 + “feet on field “ Skilled to excel • Qualified, Certified and Multi- skilled • Centralised Training Team with RCs • Training on Technical , Soft skills and process is continuous – 25 Man hours/Qtr • Regular product tear-down s
Slide 8: Servicetec Touch Points
Servicetec Touch Points North (9) Delhi, P&H, Chandigarh, HP, J&K, Raj, UP, UK, No. Our Reach % No. of Districts 240 213 83% No. of towns 1600 1445 90% Chandigarh No. of villages 259823 214477 83% Delhi South (7) TN, AP,Kar,Kerala,Puducherry & 2 UT’s Jaipur No. Our Reach % Lucknow No. of Districts 1
Slide 9: Call Management Process
Call Management Process End User Branches Head Web Server CRM System Office Stores Fire Wall Customer PSTN All our customers are mapped on our CRM Web-based CRM Voice , mail, Chat ILL / DSL TVS-E Call Centre Service Partner 9
Slide 10: IT infrastructure for call /parts management
IT infrastructure for call /parts management New IT architecture: • Rides on SAP R3 5.0 CRM software. • SAP Enterprise portal 2004S for e-business infrastructure. • B2B, B2C and mobile readiness for information receipt and disposition. • Well integrated with current system and BI module. • Scalable
Slide 11: Our Retail service foot print
Our Retail service foot print Typical Express Service centre Managing Centres for eminent brands like Samsung, hTC and Xiaomi
Slide 12: Our Walk-in service centre for Xiaomi
Our Walk-in service centre for Xiaomi Exclusive walk-in support for Xiaomi products
Slide 13: Flagship service centre at Chennai for Samsung
Flagship service centre at Chennai for Samsung Exclusive Samsung service centre operated by TVS Electronics
Slide 14: Our Samsung Repair Factory in Noida
Our Samsung Repair Factory in Noida Component level / High level repairs. 7K Mobile Phone Board Repairs p.m
Slide 15: Micromax Repair Factory
Micromax Repair Factory _ aS
Slide 16: Snap shot of our other repair facilities
Snap shot of our other repair facilities EDC Terminal repairs across 15 regional locations 16
Slide 17: Human assets
Human assets Servicetec is a young and vibrant team of 1200+ people spread across the country 17
Slide 18: Servicetec Capabilities
Servicetec Capabilities End to End proven capabilities 18
Slide 19: Our Accolades
Our Accolades FDI, Nokia, NCR, HTC, Lenovo & Dell Service excellence awards Awards that Motivate us to excel
Slide 20: Our Accolades
Our Accolades 2011-12 – Dell Best DSP Awards Recently featured as one of the top 100 Most Trusted companies . hTC Appreciation Sony Partnership award -2014 Award - 2013 Awards that Motivate us to excel
Slide 21: Innovating for India
INNOVATING FOR INDIA TVS) fafaerc 4 qe