Slide 1: Investor Presentation cover letter
Ju iol' lndio's No 'l locol seorch engine July 15,2022 Department of Corporate lndia Limited of lndia Limited Services Listing Department 205(A), 2"d Floor, Listing Department Exchange Plaza, Plot no. C/1, Piramal Agastya Corporate Park, P J Tower, Dalal Street, G Block, Bandra-Kurla Complex, L.B.S
Slide 2: Corporate Presentation Jul 2022
CORPORATE PRESENTATION Jul 2022
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Business Overview
ER BUSINESS OVERVIEW
Slide 5: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 133.5 sellers of products & services million ratings & reviews with potential buyers/ users 147.9 million quarterly Database of 32.8 million unique visitors in Q1-FY23 listings 483,690 active paid Scalable and profitable
Slide 6: Key Strengths
KEY STRENGTHS ❑ First Mover Advantage in Indian Local Search Market ❑ Strong Brand Recognition with 147.9 million unique quarterly visitors^ in Q1 FY23 (144.8 million in Q4 FY22) ❑ Comprehensive database of 32.8 million listings ❑ Attractive Value Proposition For Local SMEs ❑ Experience and Expertis
Slide 7: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches Jaipur in 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations in Bengaluru Mumbai Pune Hyderabad 4,428 employees in tele-sales, 6,173 feet-on-street salesforce Bengalur
Slide 8: Platforms Traffic Share
P L AT F O R M S 84.3% MOBILE Mobile Site & Apps Traffic Share Q1 FY23 11.3% 147.9 million^ D E S K T O P/ P C www.justdial.com 4.4% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 9: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Favorites Search Plus
Slide 10: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Favorites Search Plus Popular Category Searches
Slide 11: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant Email & SMS
Slide 12: Value Proposition for SMEs
VA LU E P R O P O S I T I O N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can create SMEs can accept Ratings are key to JD Social, a social be listed on websites for SMEs digital payments users’ decision- media platform Justdial - India's instantly, which are from t
Slide 13: User Engagement
USER ENGAGEMENT 133.5 million Ratings & Reviews Mobile-verified, unbiased ratings Friends’ Ratings 10-Point Rating Scale Facebook & Twitter-shareable Photos Upload with Review Ratings shared on JD Social Robust Audit Mechanism
Slide 14: Traffic / Visitors Quarterly Unique Visitors
TRAFFIC/ VISITORS Quarterly Unique Visitors (million) 160 149.5 147.9 142.7 144.8 140 130.6 132.6 129.1 124.1 120 100.0 100 80 60 40 20 0 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23
Slide 15: Quarterly Unique Visitors Split
TRAFFIC/ VISITORS Quarterly Unique Visitors split (million) 160 140 120 100 80 124.7 121.4 124.7 120.2 105.5 108.3 106.3 104.3 60 81.0 40 20 19.0 17.9 16.5 13.8 18.3 16.3 17.6 16.7 15.6 0 3.4 6.1 6.4 6.3 6.0 6.6 6.2 5.8 6.4 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 Voic
Slide 16: User Engagement Ratings & Reviews
USER ENGAGEMENT Ratings & Reviews (million) 140 133.5 129.4 123.0 125.3 117.8 120.0 120 111.9 114.7 110.5 100 80 60 40 20 0 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23
Slide 17: Data Enrichment Active Listings
D ATA E N R I C H M E N T Active Listings - period end (million) 35 32.8 31.4 31.9 30.4 30.6 31.0 29.6 30.0 30.2 30 25 20 15 10 5 0 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23
Slide 18: Data Enrichment Listings with Geocodes
D ATA E N R I C H M E N T Listings with Geocodes (million) 21 19.5 18.5 17.5 17.7 17.9 18 17.0 17.2 17.3 16.8 15 12 9 6 3 0 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23
Slide 19: Data Enrichment Images in Active Listings
D ATA E N R I C H M E N T Images in Active Listings (million) 135 122.5 120 117.7 113.4 109.7 103.6 106.4 105 99.6 96.6 90 85.1 75 60 45 30 15 0 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23
Slide 20: Mobile Apps Cumulative Downloads
MOBILE APPS Cumulative JD App Downloads (million) 35 30.7 31.2 29.6 30.1 30 28.7 29.1 27.6 28.1 27.1 25 20 15 10 5 0 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23
Slide 21: Product Overview
PRODUCT OVERVIEW
Slide 22: JD Mobile
JD - MOBILE < Justdial <= Justdial Q Restaurants Q Mainland China Restaurant ¢ Sort by V Filters e g wr Shop Online Consult Doctor Travel 4 c fc) 42 kkk Mao Family Restaurant Kalbadevi Road Dhobi Talao 6 & a Verifiod WifimniRe @ 49% 20% OFFS EST Order Online es 6 x 4.3 *& kw x 9286 Ratings Verified
Slide 23: Voice Search
VOICE SEARCH < Justdial ag Mainland China restaurant Q Mainland China Near Me Q ¢ Sort By 7 Filters Map Mainland China Restaurant 4.2 ke kk 4190 Rating oe Malad West + 190 mts 10% Off + & 1000-2000 X& Call Now Book a table Bhumika 4.5/5 & 21 others have rated this Mainland China Restaurant 4.1 eke e
Slide 24: Movies Online
MOVIES ONLINE Movies Online Bheemla Nayak (2022) @ Q Movies ~ Languages ~ — Ratings » — Genre » Popular 82/10 ©145 Min » Telugu + U/A + Action & Adventure * Drama + Mystery & Thriller > Play Asub-inspector and the egoistic son of an ex-MP get in an egotistical war when the former arrests the latter
Slide 25: JD Pay
J D P AY Seamless digital payment solution
Slide 26: Beyond Search
BE YO ND SEARC H JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 27: Beyond Search
BE YO ND SEARC H JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 28: Beyond Search
BE YO ND SEARC H JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 29: Beyond Search
BE YO ND SEARC H JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 30: Beyond Search
BE YO ND SEARC H JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 31: Beyond Search
BE YO ND SEARC H JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 32: Beyond Search
BE YO ND SEARC H JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 33: Beyond Search
BE YO ND SEARC H JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 34: Beyond Search
BE YO ND SEARC H JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 35: Beyond Search
BE YO ND SEARC H JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 36: New Initiatives
NEW INITIATIVES
Slide 37: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 38: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 39: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 40: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 41: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 42: JD Mart Product Stack
JD MART - PRODUCT STACK - g a ) 8 & Marketplace Logistics , © Ld 3 a Retailers Business 5 =| [oa a Search Discover uly $ fa & oO 3 Auto Voice Complete Search * Lending ne Industrial Turnkey Project Buyers Managers RFQ By RFQ By Bulk Upload = Product Name ir aL fg TTT Lot | fh of) ° Barcode Image Sca
Slide 43: JD Mart Product Stack
JD MART - PRODUCT STACK Content Transact Protection & Certification Seller Tools ry) Product Images Catalogue RFQ Buy Online © Jd Pay Escrow verified Jd Pay Verified Catalogue Management (Mobile & Desktop) Videos Send Enquiry Trust Specification Trade Assurance Real Time Lead Management {= Descripti
Slide 44: JD Mart Product Stack
JD MART - PRODUCT STACK Support Analytics Platform Availability 4) Real Time Dashboard fi Logistics Integration iOS iPhone App Paes alal Lead Management Payment Escrow = i”! Android App a4 Grab Lead Complaint Redressal @ Website Mobile Site
Slide 45: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 46: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 47: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 48: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 49: JD Omni Product Stack
JD OMNI - PRODUCT STACK Services Sell Offline Sell Online Platforms “=== Online Store / ¢ Business Website ap Cloud Based ERP ie | Sell Online =] Receives Inquiries esa Book Appointment 6b PF OS Bf he Mobile Focused Pwerful Cart & Prefilled Address Discount/ Wishlist Reviews & Design Search Checkout
Slide 50: JD Omni Product Stack
Product Cataloguing JD OMNI PRODUCT STACK Payments Fulfilment Communication al Bulk Upload Add Products CSV via Barcode Lim» Jd Pay UPI Credit Debit Card GENIE Shipyaari Swiggy (Couries Aggregator) Genie Integration 16 Million Product Catalogue Library # Create Custom Product =e Wallets Net CoD Bank
Slide 51: JD Shopping
JD SHOPPING Deliver to < Malad - 400064 ~ Q_ Jd Shopping Televisions 1 Lete cast your imagination | Beauty Pet Products Car Chargers Longlasting services for better use Most Popular 6 Electronics Baby Care Office Supplies Deliver to < Malad - 400064 ~ Y Q © Sort by GB Ram | 64 GB Storage Y Filter (i
Slide 52: JD Shopping
JD SHOPPING < Order Details Order ID : 24891678XCAEDC29 Apple iPhone 12 (128 GB, Blue) Mobile Sold By : Top-10 Mobile Shop Rate your purchase Order Placed Fri, 24 Aug, 01:05 PM A) a Order accepted by Seller Apple iPhone 12 (128 GB) - Blue ® 7 Offers dk te ke F180 Ratings Q Easy eM Shipped Color: Blu
Slide 53: Financial Overview
Lord FINANCIAL OVERVIEW
Slide 54: Efficient & Profitable Business Model
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L ▪ Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms ▪ Various premium & non-premium listing packages available which determine placements in search results ▪ Multiple
Slide 55: Revenue
REVENUE Operating Revenue (Rs million) 2,000 1,856 1,800 1,757 1,675 1,695 1,654 1,667 1,624 1,589 1,600 1,560 1,400 1,200 1,000 800 600 400 200 - 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23
Slide 56: Operating Margin
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 600 32.6% 35% 28.5% 28.4% 30% 500 23.6% 25% 400 20% 300 13.3% 15% 200 10% 6.3% 5.9% 100 5% 463 546 482 415 -104 208 100 110 - -8 0% -0.5% -100 -5% -6.3% -200 -10% 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q F
Slide 57: Cost Structure
COST STRUCTURE Expenses as % of Operating Revenue 120% 2.2% 4.1% 1.4% 3.8% 1.4% 3.1% 3.7% 1.5% 100% 1.6% 3.0% 1.4% 4.5% 3.0% 3.1% 17.5% 3.1% 2.6% 4.0% 3.8% 42.6% 15.1% 15.2% 3.2% 3.9% 80% 5.4% 5.9% 3.7% 13.6% 4.3% 5.9% 4.1% 4.8% 13.4% 10.6% 11.6% 60% 10.0% 40% 78.6% 83.0% 78.9% 73.0% 60.9% 59.9% 63.
Slide 58: Other Income
OTHER INCOME Other Income (Rs million) 800 769 600 400 356 352 304 286 267 228 200 156 - -200 -400 -600 -600 -800 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 Note: Other Income in 1Q FY23 was impacted due to mark-to-market (MTM) losses on treasury portfolio owing to signi
Slide 59: Net Profit Margin
NET PROFIT MARGIN Net Profit (Rs million) & PAT Margin % 1,000 60% 51.3% 800 50% 40% 600 28.3% 29.5% 30% 400 21.1% 19.1% 20% 12.2% 13.3% 200 10% 833 474 499 336 329 194 222 -483 - -35 0% -2.1% -200 -10% -400 -20% -600 -26.0% -30% 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY2
Slide 60: Paid Campaigns
PA I D C A M PA I G N S Active Paid Campaigns - period end 500,000 483,690 453,800 457,360 461,495 444,934 448,600 437,865 450,000 430,720 437,335 400,000 350,000 300,000 250,000 200,000 150,000 100,000 50,000 - 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23
Slide 61: Cash and Investments
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 40,000 37,734 37,690 38,201 37,396 35,000 30,000 25,000 20,000 16,432 15,721 15,096 15,330 15,000 14,274 10,000 5,000 - 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 Note: 1) Increase in Cash & Investments in
Slide 62: Sales Force
SALES FORCE Sales Strength - Period End 12,000 10,601 10,170 10,000 8,489 8,293 8,100 8,073 7,662 3,996 4,474 8,000 6,935 6,825 3,324 3,752 3,531 3,136 6,000 3,232 2,686 2,759 1,608 1,699 4,000 1,363 1,308 1,298 1,295 1,292 1,163 1,116 2,000 4,566 4,428 3,413 3,138 3,429 3,464 3,086 3,642 2,950 - 1Q
Slide 63: 1Q FY23 Performance Summary
JUST DIAL LTD - 1Q FY23 (Quarter ended June 30, 2022) PERFORMANCE SUMMARY Metric Unit 1Q FY23 1Q FY22 YoY change 4Q FY22 QoQ change Operating Revenue (₹ million) 1,856 1,654 12.2% 1,667 11.4% Operating EBITDA (₹ million) 84 -172 n.a. -60 n.a. Operating EBITDA Margin % 4.5% -10.4% n.a. -3.6% n.a. Adj
Slide 64: 1Q FY23 Performance Summary
JUST DIAL LTD - 1Q FY23 (Quarter ended June 30, 2022) PERFORMANCE SUMMARY Metric Unit 1Q FY23 1Q FY22 YoY change 4Q FY22 QoQ change Unique Visitors (million) 147.9 124.1 19.1% 144.8 2.1% - Mobile (million) 124.7 104.3 19.5% 121.4 2.7% - Desktop/ PC (million) 16.7 13.8 21.0% 17.6 -4.9% - Voice (milli
Slide 65: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTOR VSS Mani is Founder, Managing Director and Chief Executive Officer of Justdial and has over 34 years of V S S Mani experience in the field of media, internet and local search services. NON-EXECUTIVE DIRECTORS – INDEPENDENT B. Anand is CEO of TCG Group, prior to
Slide 66: Board of Directors
BOARD OF DIRECTORS NON-EXECUTIVE DIRECTORS – NON-INDEPENDENT V. Subramaniam is the Managing Director of Reliance Retail Ventures Limited (RRVL) as well as Whole-time V. Subramaniam Director of Reliance Retail Limited, subsidiary of RRVL. He has overall 25 years of experience in the fields of Finance
Slide 67: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Chief Executive Officer 34 Years management V Krishnan Group President 28 Years Growth Strategy and Business Development Finance, Strategy, Accounting, Treasury, Audit, Legal, Abhis
Slide 68: Shareholding Pattern
S H A R E H O L D I N G P AT T E R N 3.14% 77.05% FOREIGN PROMOTER INVESTORS GROUP* 9.18% AS ON DOMESTIC JUN 30, 2022 INVESTORS 10.63% INDIVIDUALS *Stake held by Promoter - Reliance Retail Ventures Limited (RRVL) = 66.45%
Slide 69: End of Presentation
End of Presentation Registered & Corporate Office: Just Dial Limited, Palm Court Building M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai - 400064. For any queries, please contact us at investors@justdial.com