Slide 1: Investor Presentation cover letter to exchanges
Ju$diol- October 20,2021 To BSE Limited National Stock ExchangE Metropolitan Stock Exchange Department of Corporate Services of lndia Limited of lndia Limited Listing Department Listing Department Building A, Unit 205 A, P J Towers, Exchange Plaza, 2nd Floor, Piramal Agastya Dalal Street, Plot no. C
Slide 2: Corporate Presentation October 2021
CORPORATE PRESENTATION October 2021
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Reliance Retail Ventures takes controlling stake in Just Dial
R e l i a n c e R e t a i l Ve n t u r e s L t d ( R R V L ) t a ke s c o n t r o l l i n g s t a ke i n Just Dial for total consideration of Rs 5,719 Crores ◼ Reliance Retail Ventures Ltd (RRVL) has recently acquired controlling stake in Just Dial via following transactions: ◼ Preferential issue of
Slide 5: Business Overview
ER BUSINESS OVERVIEW
Slide 6: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 123.0 sellers of products & services million ratings & reviews with potential buyers/ users 149.5 million quarterly Database of 31.0 million unique visitors in Q2-FY22 listings 430,720 active paid Scalable and profitable
Slide 7: Key Strengths
KEY STRENGTHS ❑ First Mover Advantage in Indian Local Search Market ❑ Strong Brand Recognition with 149.5 million unique quarterly visitors^ in Q2 FY22 (124.1 million in Q1 FY22) ❑ Comprehensive database of 31.0 million listings ❑ Attractive Value Proposition For Local SMEs ❑ Experience and Expertis
Slide 8: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches in Jaipur 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations and R&D division in Bengaluru Mumbai Pune Hyderabad 2,950 employees in tele-sales, 3,875 feet-on-street sa
Slide 9: Platforms and Traffic Share
P L AT F O R M S 83.4% MOBILE Mobile Site & Apps Traffic Share Q2 FY22 12.2% 149.5 million^ D E S K T O P/ P C www.justdial.com 4.4% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 10: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Favorites Search Plus
Slide 11: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Favorites Search Plus Popular Category Searches
Slide 12: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant Email & SMS
Slide 13: Value Proposition for SMEs
VA LU E P R O P O SI T IO N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can create SMEs can accept Ratings are key to JD Social, a social be listed on websites for SMEs digital payments users’ decision- media platform Justdial - India's instantly, which are from the
Slide 14: User Engagement
USER ENGAGEMENT 123.0 million Ratings & Reviews Mobile-verified, unbiased ratings Friends’ Ratings 10-Point Rating Scale Facebook & Twitter-shareable Photos Upload with Review Ratings shared on JD Social Robust Audit Mechanism
Slide 15: Traffic / Visitors: Quarterly Unique Visitors
TRAFFIC / VISITORS Quarterly Unique Visitors (million) 180 161.3 157.0 160 149.5 138.9 140 130.6 132.6 129.1 124.1 120 100.0 100 80 60 40 20 0 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22
Slide 16: Quarterly Unique Visitors split
TRAFFIC / VISITORS Quarterly Unique Visitors split (million) 180 160 140 120 100 129.8 127.9 80 111.2 124.7 105.5 108.3 106.3 104.3 60 81.0 40 20 23.3 21.6 21.1 19.0 17.9 16.5 13.8 18.3 15.6 0 8.1 7.6 6.6 3.4 6.1 6.4 6.3 6.0 6.6 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22
Slide 17: User Engagement: Ratings & Reviews
USER ENGAGEMENT Ratings & Reviews (million) 135 123.0 117.8 120.0 120 111.9 114.7 109.7 110.5 105.9 105 100.8 90 75 60 45 30 15 0 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22
Slide 18: Data Enrichment: Active Listings
D ATA E N R I C H M E N T Active Listings - period end (million) 35 30.4 30.6 31.0 29.6 30.0 30.2 30 29.4 28.6 27.6 25 20 15 10 5 0 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22
Slide 19: Data Enrichment: Listings with Geocodes
D ATA E N R I C H M E N T Listings with Geocodes (million) 20 17.3 17.5 17.7 18 16.8 17.0 17.2 16.5 15.9 16 15.2 14 12 10 8 6 4 2 0 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22
Slide 20: Data Enrichment: Images in Active Listings
D ATA E N R I C H M E N T Images in Active Listings (million) 120 109.7 106.4 103.6 99.6 100 96.6 84.2 85.1 78.4 80 73.4 60 40 20 0 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22
Slide 21: Mobile Apps: Cumulative JD App Downloads
MOBILE APPS Cumulative JD App Downloads (million) 35 29.1 29.6 30 28.1 28.7 27.1 27.6 26.1 26.6 25.4 25 20 15 10 5 0 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22
Slide 22: Product Overview
PRODUCT OVERVIEW
Slide 23: JD - Mobile
JD - MOBILE Justdial < Justdial < Justdial a & Q Restaurants near me Q Restaurants Mumba Q Mainland China Restaurant G Y Filters o ¥ Doctors Travel Beauty Mao Family Restaurant 4.2 kok KOK 7370 Ratings Kalbadevi Road Dhobi Talao 3 ft as Verified (isin Education Consultants Rent & Hire Wedding ‘20% O
Slide 24: Voice Search
VOICE SEARCH € Mainland China restaurant = Sort by i) Leads Justdial Q Mainland China Y Filters Mainland China Restaurant 4.2 de kk kK 3815 Ratings Malad West + 190 mts Verified © ss © 1000-2000 & Call Now Book a table Mainland China Restaurant 4.1 kote kok 2651 Ratings ‘Akurli Road Kandivali East «
Slide 25: Movies Online
MOVIES ONLINE Movies Online Movies ¥ ) Languages Popular View More id 8 w«@ © 6 Home Leads stacks Movies Haseen Dillruba (2021) mS 5.2/10 +130 Min + Hindi » U/A + Crime + Mystery & Thriller « Romance Under investigation as a suspect in her husband's murder, a wife reveals details of their thorny mar
Slide 26: JD Pay
J D PAY Seamless digital payment solution
Slide 27: Beyond Search
BEYOND SEARCH Price Comparison Grocery Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 28: Beyond Search
BEYOND SEARCH Price Comparison Grocery Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 29: Beyond Search
BEYOND SEARCH Price Comparison Grocery Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 30: Beyond Search
BEYOND SEARCH Price Comparison Grocery Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 31: Beyond Search
BEYOND SEARCH Price Comparison Grocery Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 32: Beyond Search
BEYOND SEARCH Price Comparison Grocery Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 33: Beyond Search
BEYOND SEARCH Price Comparison Grocery Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 34: Beyond Search
BEYOND SEARCH Price Comparison Grocery Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 35: Beyond Search
BEYOND SEARCH Price Comparison Grocery Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 36: Beyond Search
BEYOND SEARCH Price Comparison Grocery Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 37: Beyond Search
BEYOND SEARCH Price Comparison Grocery Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 38: Beyond Search
BEYOND SEARCH Price Comparison Grocery Hail a Cab Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 39: New Initiatives
N E W I N I T I AT I V E S
Slide 40: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 41: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 42: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 43: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 44: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 45: JD Mart — Product Stack
JD MART — PRODUCT STACK an g a ) 2 8 a Marketplace Logistics Lending ¢ =£ Fh bee Ld 3 a Retailers Business Industrial Turnkey Project Buyers Managers ; Q@ KF KE ® 6 at ro rn] Search Discover RFQ By RFQ By Bulk Upload Product Name a To \ r oO 3 Auto Voice Barcode Image Complete Search Scan Search
Slide 46: JD Mart — Product Stack
JD MART — PRODUCT STACK Content Transact Protection & Certification Seller Tools ry) Product Images Catalogue RFQ Buy Online © Jd Pay Escrow verified Jd Pay Verified Catalogue Management (Mobile & Desktop) Videos Send Enquiry Trust Specification Trade Assurance Real Time Lead Management {= Descripti
Slide 47: JD Mart — Product Stack
JD MART — PRODUCT STACK Support Analytics Platform Availability 4) Real Time Dashboard fi Logistics Integration iOS iPhone App Paes alal Lead Management Payment Escrow = i”! Android App a4 Grab Lead Complaint Redressal @ Website Mobile Site
Slide 48: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 49: JD Xperts – One-stop Solution for On-Demand Services
JD Xperts – One-stop Solution for On-Demand Services
Slide 50: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
Slide 51: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
Slide 52: JD Omni — Product Stack
JD OMNI — PRODUCT STACK Services Sell Offline Sell Online Platforms “=== Online Store / ¢ Business Website ap Cloud Based ERP ie | Sell Online =] Receives Inquiries esa Book Appointment 6b PF OS Bf he Mobile Focused Pwerful Cart & Prefilled Address Discount/ Wishlist Reviews & Design Search Checkout
Slide 53: JD Omni — Product Stack
Product Cataloguing JD OMNI PRODUCT STACK Payments Fulfilment Communication al Bulk Upload Add Products CSV via Barcode Lr Jd Pay UPI Credit Debit Card GENIE Shipyaari Swiggy (Couries Aggregator) Genie Integration 16 Million Product Catalogue Library # Create Custom Product =e Wallets Net CoD Bankin
Slide 54: Financial Overview
Lord FINANCIAL OVERVIEW
Slide 55: Efficient & Profitable Business Model
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L ▪ Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms ▪ Various premium & non-premium listing packages available which determine placements in search results ▪ Multiple
Slide 56: Revenue: Operating Revenue
REVENUE Operating Revenue (Rs million) 3,000 2,500 2,426 2,354 2,349 2,000 1,695 1,757 1,624 1,675 1,654 1,560 1,500 1,000 500 - 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22
Slide 57: Operating Margin: Adjusted EBITDA
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 900 40% 800 34.0% 32.6% 35% 30.3% 700 29.0% 28.5% 28.4% 30% 600 23.6% 25% 500 20% 400 13.3% 15% 300 10% 200 5% 100 703 712 800 463 546 482 415 208 0% - -104 -100 -5% -6.3% -200 -10% 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4
Slide 58: Cost Structure
COST STRUCTURE Expenses as % of Operating Revenue 140% 120% 2.2% 2.9% 0.9% 100% 1.6% 2.6% 42.6% 3.0% 3.8% 3.2% 3.1% 1.0% 80% 3.2% 3.1% 2.7% 13.6% 3.1% 1.0% 10.6% 11.6% 13.4% 3.1% 10.0% 3.9% 4.1% 16.0% 14.9% 13.4% 5.4% 5.9% 60% 5.9% 1.2% 1.8% 2.4% 40% 73.0% 60.9% 57.4% 59.9% 63.0% 63.7% 55.0% 54.8% 5
Slide 59: Other Income
OTHER INCOME Other Income (Rs million) 900 800 769 700 600 500 441 400 381 356 304 300 264 267 228 200 156 100 - 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22
Slide 60: Net Profit Margin
NET PROFIT MARGIN Net Profit (Rs million) & PAT Margin % 900 60% 51.3% 800 50% 700 600 40% 31.7% 32.4% 500 28.3% 29.5% 26.4% 30% 400 21.1% 19.1% 20% 300 200 10% 100 329 769 620 760 833 474 499 336 -2.1% 0% - -35 -100 -10% 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 Note:
Slide 61: Paid Campaigns: Active Paid Campaigns
PA I D C A M PA I G N S Active Paid Campaigns - period end 600,000 528,915 534,960 536,236 500,000 444,934 448,600 453,800 457,360 437,865 430,720 400,000 300,000 200,000 100,000 - 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22
Slide 62: Cash and Investments
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 40,000 37,734 35,000 30,000 25,000 20,000 15,913 16,432 15,721 14,680 15,357 15,096 15,330 15,000 14,274 10,000 5,000 - 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 Note: 1) Increase in Cash & Investments in
Slide 63: Sales Force: Sales Strength
SALES FORCE Sales Strength - Period End 10,000 8,000 4,168 3,866 3,924 3,324 3,752 3,531 6,000 3,232 2,686 2,759 1,515 1,503 1,480 4,000 1,363 1,308 1,298 1,292 1,163 1,116 2,000 4,307 4,202 3,972 3,413 3,138 3,429 3,464 3,086 2,950 - 2Q FY20 3Q FY20 4Q FY20 1Q FY21 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2
Slide 64: 2Q FY22 Performance Summary
JUST DIAL LTD - 2Q FY22 (Quarter ended September 30, 2021) PERFORMANCE SUMMARY Metric Unit 2Q FY22 2Q FY21 YoY change 1Q FY22 QoQ change Operating Revenue (₹ million) 1,560 1,675 -6.9% 1,654 -5.7% Operating EBITDA (₹ million) 160 447 -64.3% -172 N.A. Operating EBITDA Margin % 10.2% 26.7% -1645 bps -
Slide 65: 2Q FY22 Performance Summary (operating metrics)
JUST DIAL LTD - 2Q FY22 (Quarter ended September 30, 2021) PERFORMANCE SUMMARY Metric Unit 2Q FY22 2Q FY21 YoY change 1Q FY22 QoQ change Unique Visitors (million) 149.5 130.6 14.5% 124.1 20.5% - Mobile (million) 124.7 105.5 18.2% 104.3 19.5% - Desktop/ PC (million) 18.3 19.0 -3.7% 13.8 32.3% - Voice
Slide 66: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTOR VSS Mani is Founder, Managing Director and Chief Executive Officer of Justdial and has over 33 years of V S S Mani experience in the field of media, internet and local search services. NON-EXECUTIVE DIRECTORS – INDEPENDENT B. Anand is CEO of TCG Group; prior to
Slide 67: Board of Directors
BOARD OF DIRECTORS NON-EXECUTIVE DIRECTORS – NON-INDEPENDENT V. Subramaniam is the Managing Director of Reliance Retail Ventures Limited (RRVL) as well as Whole-time V. Subramaniam Director of Reliance Retail Limited, subsidiary of RRVL. He has overall 25 years of experience in the fields of Finance
Slide 68: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Chief Executive Officer 33 Years management V Krishnan Group President 28 Years Growth Strategy and Business Development Finance, Strategy, Accounting, Treasury, Audit, Legal, Abhis
Slide 69: Shareholding Pattern
S H A R E H O L D I N G PAT T E R N 6.18% 77.70% FOREIGN PROMOTER INVESTORS GROUP* 7.31% AS ON DOMESTIC OCT 15, 2021 INVESTORS 8.81% INDIVIDUALS *Stake held by Promoter - Reliance Retail Ventures Limited (RRVL) = 67.0%
Slide 70: End of Presentation
E N D O F P R E S E N TAT I O N