Activeops Plc · LSE:AOM

Activeops — FY2025 Earnings Presentation

28 slides from Activeops's earnings presentation, July 2025

  1. Slide 1: ActiveOps Final Results FY25

    ActiveOps Final Results FY25 For the year ended 31 March 2025 July 2025

  2. Slide 2: Introductions & Agenda

    Introductions & Agenda 01 Introduction & Overview of the Period Richard Jeffery Executive Chair 02 Financial Review richard.jeffery@activeops.com 03 Acquisition of Enlighten Emma Salthouse Chief Financial Officer 04 Strategy and Outlook emma.salthouse@activeops.com Copyright © 2025 ActiveOps PLC. Al

  3. Slide 3: FY25 – A year of delivery and investment to drive future growth

    FY25 – A year of delivery and investment to drive future growth Great year for the organic Fundamental business Value enhancing acquisition growth engine model as strong as ever of Enlighten post year end Win momentum building and ongoing Continued strong cash generation, Significantly additive to o

  4. Slide 4: A leading provider of Decision Intelligence software for enterprise service operations

    Revenue by Region A leading provider of Decision Intelligence 19% software for enterprise service operations 56% Compelling software offering 25% ▪ Easy-to-implement offering ▪ Provides immediate ROI to customers EMEIA North America APAC 12% 88% Employee intelligence Intelligence for case-driven tea

  5. Slide 5: National Bank of Canada: Decision Intelligence in action

    34%+ National Bank of Canada sought to better NBC are now able to understand costs and user growth performance across processes, fostering leverage data for improved decision-making. collaboration between Operations and other since FY23 The bank’s ability to drive profitable growth and business line

  6. Slide 6: ActiveOps Key Strengths

    ActiveOps Key Strengths Growing market Differentiated offering with Blue chip customer base AI built in World of work has never been more Flagship customers in each of our complex, presenting growing target industries and geographic opportunity 15+ years of Service Ops expertise – markets bring comp

  7. Slide 7: Increased Win momentum

    Geographic diversity gives us strength Increased Win momentum Canada ARR up 13% ▪ 1 new logo won – 5 out of top 6 banks are now customers UK ARR up 8% ▪ Strong expansions across existing base Nine new customer wins and continued ▪ 2 new logo wins, both with strong expansions – with strong ARR growth

  8. Slide 8: Financial review

    Financial review Copyright © 2025 ActiveOps PLC. All Rights Reserved.

  9. Slide 9: Total Revenue / ARR

    £30.0m £28.4m FY25: Double digit revenue £39m and ARR growth, strong cash £34m £22.6m £25.1m £25.0m generation £29m £20.1m £30.5m £26.8m £3.6m £25.5m £20.0m Total Revenue / ARR £3.0m £24m £22.9m £3.4m £3.4m £19m £15.0m +14% £28.4m £14m £26.8m £10.0m CCY increase in ARR £22.1m £23.8m SaaS Revenues (F

  10. Slide 10: Robust P&L performance

    Robust P&L performance SaaS Revenue Growth +13% (constant currency 14%) Strong regional progress, including 22% revenue growth in North America Revenue Gross Margin Training & Implementation +23% £30.5m 84% Continues to be an important revenue stream (FY24: £26.8m) (FY24: 84%) Gross Margin %: consis

  11. Slide 11: Strength of SaaS model

    Strength of SaaS model Land and Expand success FY25 SaaS ARR 85% of customers globally increased or by customer Annual Recurring Revenue +13% maintained ARR, including 34% who increased to £28.4m (FY24: £25.1m) ARR by 20% or more +15% at constant currency Reduction at a top 10 customer less than ini

  12. Slide 12: Product innovation delivering expansion potential

    Product innovation delivering expansion potential ControliQ has enabled expansion sales across our base More to come… African Tier 1 Bank UK Retail Bank ControliQ Series expansion Total ARR uplift of >5x to date Total ARR uplift of 6x to date Further 2x medium term opportunity Further 1.5x medium te

  13. Slide 13: FY25 new win analysis

    FY25 new win analysis All new wins live - major expansion opportunities Total: £1.8m c. 10x ARR FY25 exit ARR opportunity Further expansion opportunity 2% penetration 1% penetration 8% BPO penetration 51% penetration 5% penetration Copyright © 2025 ActiveOps PLC. All Rights Reserved. 13

  14. Slide 14: Strong cash generation provides flexibility in capital allocation

    Strong cash generation provides flexibility in capital allocation 5.0 4.5 Healthy balance sheet 3.8 4.0 3.0 3.0 High levels of recurring revenue £m 3.4 2.0 2.3 2.1 Strong cash position 1.0 £26.8m - YE23 YE24 YE25 Multiple expansion opportunities Operating Cash Flow Free Cash Flow Sustainably profita

  15. Slide 15: Acquisition of Enlighten

    Acquisition of Enlighten Copyright © 2025 ActiveOps PLC. All Rights Reserved.

  16. Slide 16: Enlighten: a compelling acquisition

    Enlighten: a compelling Increased scale Strengthens Market positioning acquisition Adds ~$11m ARR, 24 blue chip Deepens competitive moat customers and 90 employees Accelerates US expansion and Brings new capabilities solidifies Australian position Powerful combination of capabilities Earnings enhanc

  17. Slide 17: Clear plan to bring best of both organisations together

    Clear plan to bring best of both organisations together ▪ Common geographies & infrastructure already in place – minimal disruption and organisation reengineering required Transition and learning phase Transform phase Six months Six months Initially operating separately Fully integrated ▪ Align road

  18. Slide 18: Well positioned to address a significant opportunity

    Target sectors Well positioned to address a significant opportunity Banks Existing customer base Growth TAM across top £36m potential ARR* within existing 250 target Business Process Outsourcers (BPOs) now accounts c. £130m ARR c. £900m ARR Insurance & *Pro-forma FY25 combined ARR Healthcare Copyrig

  19. Slide 19: Strategy and Outlook

    Strategy and Outlook Copyright © 2024 ActiveOps PLC. All Rights Reserved.

  20. Slide 20: Three key areas of focus for FY26

    Three key areas of focus for FY26 Continue to invest in our Go Evolve our offering to facilitate Successfully integrate to Market capabilities expansion within customers Enlighten New sales team now onboarded - results WorkiQ Cloud A compelling acquisition being seen in deal volume and velocity with

  21. Slide 21: Strong Q1 provides positive FY26 outlook

    Strong Q1 provides positive FY26 outlook Building momentum for the long-term ▪ Q1 Trading has been strong – 3 wins and multiple expansions ▪ Confident organic growth acceleration will continue, through GTM expansion and product roadmap ▪ Acquisition provides TAM and opportunity expansion in multiple

  22. Slide 22: Questions?

    Questions? Copyright © 2024 ActiveOps PLC. All Rights Reserved.

  23. Slide 23: Thank you.

    Thank you. Richard Jeffery richard.jeffery@activeops.com Emma Salthouse emma.salthouse@activeops.com

  24. Slide 24: Appendix

    Appendix Copyright © 2024 ActiveOps PLC. All Rights Reserved.

  25. Slide 25: Robust P&L performance

    Robust P&L performance SaaS Revenue Growth +13% (constant currency 14%) YE 31 March (£M) FY25 FY24 SaaS Revenue £26.8m £23.8m Training & Implementation +23% Continues to be an important revenue stream T&I Revenue £3.7m £3.0m Group Revenue £30.5m £26.8m Gross Margin %: consistent performance ▪ Impact

  26. Slide 26: Solid Balance Sheet

    Solid Balance Sheet As at 31 March (£M) FY25 FY24 Non-Current Assets £6.8m £6.5m Trade and Other Receivables £5.7m £5.9m Cash and Cash Equivalents £20.6m £17.6m Total Current Assets £26.3m £23.5m Total Assets £33.1m £30.0m Trade and Other Payables (£2.1m) (£2.7m) Strong cash position Accruals and De

  27. Slide 27: 8 Cities | 8 Charities | 728 tries | £34,027 raised

    8 Cities | 8 Charities | 728 tries | £34,027 raised Copyright © 2025 ActiveOps PLC. All Rights Reserved. 27

  28. Slide 28: Choose More. Choose ActiveOps

    Choose More. Choose ActiveOps

ActiveOps — FY2025 Earnings Presentation on 6ix