Indusind Bank Ltd. · NSE:INDUSINDBK
Indusind Bank — Investor Day (November 2022)
20 slides from Indusind Bank's investor day presentation, Nov 22, 2022
Slide 1: Investor Day
– Investor Day 22nd November 2022 1
Slide 2: IndusInd Bank – Investor Day: Digital Banking
IndusInd Bank – Investor Day Presentation-8 Digital Banking
Slide 3: 5 Key Imperatives of Digital Strategy to drive 3 primary Business Objectives
5 Key Imperatives of Digital Strategy at IndusInd to drive 3 primary Business Objectives Drive Better Customer Experience & Engagement Human Centred Design Principles – To Drive Differentiated Customer Experience, to build & scale Do It Yourself models Embedded Finance (BaaS*) models in collaboratio
Slide 4: Digital Sourcing % continues to grow and digital unassisted business models gaining momentum
Digital Sourcing % continues to grow and digital unassisted* business models gaining momentum 120,000+ Clients on-boarded using 98% of savings opened digitally 92% of Cards sourced digitally VKYC every month 32% of new to bank savings digitally 5% of new to bank credit cards Live across Savings, Per
Slide 5: Digital Engagement with clients continues to grow: Mobile transactions up 2X YoY
Digital Engagement with clients continues to grow: Mobile transactions up 2X YoY, 93% of Bank’s transactions digital An integrated stack for retailers The All In One Banking App Banking Active users up 5X Mobile transactions up 2X YoY Active users up 28% YoY Open a current account | Make Indexed Mon
Slide 6: Driving Customer Experience, Business Transformation and Direct To Client / BaaS led Business Models
Driving Customer Experience, Business Transformation and Direct To Client / BaaS* led Business Models with IndusEasyCredit A case study in enabling holistic transformation of credit cards business model 92% of cards business is now digital ~40% increase in sales productivity Omni Channel Digital Aut
Slide 7: Scaling up “Do It Yourself” led business models
Scaling up “Do It Yourself” led business models: Focusing on building sustainable, profitable digital unassisted (Customer Do It Yourself led) business models Savings Account Personal Loans Credit Cards Indexed DIY Volume – Savings Account Indexed DIY Volume – Personal Loans Indexed DIY Volume – Cre
Slide 8: Building partnership led business models leveraging IndusInd’s API stack
Building partnership led business models leveraging the APIs across platforms through IndusInd’s API stack Partnership led business scaling Partnership Objectives up well Aggregators Indexed Client Base Co-create new products 7X Acquire new clients at scale 726 IndusInd API Stack Fintechs Wealth, NB
Slide 9: 3 Key building blocks to the Digital Strategy
3 Key building blocks to the Digital Strategy 1 2 3 Highly Scalable, Data & Analytics An Integrated Resilient, Secure led Personalised Centre of by Design Engagement and Excellence with Client Lifetime new age skills to Value drive desired agility
Slide 10: 3 Key building blocks to the Digital Strategy
3 Key building blocks to the Digital Strategy 1 2 3 Highly Scalable, Data & Analytics An Integrated Resilient, Secure led Personalised Centre of by Design Engagement and Excellence with Client Lifetime new age skills to Value drive desired agility
Slide 11: Creating future ready, resilient, scalable technology architecture
Creating future ready, resilient, scalable technology architecture • Agile campaign execution capabilities Content • Personalization basis Marketing Tech Management Event Driven Engagement Tools Marketing Attribution Tools user behavior IndusMobile • Cloud Native Experience Layer • Micro-Services ba
Slide 12: 3 Key building blocks to the Digital Strategy
3 Key building blocks to the Digital Strategy 1 2 3 Highly Scalable, Data & Analytics An Integrated Resilient, Secure led Personalised Centre of by Design Engagement and Excellence with Client Lifetime new age skills to Value drive desired agility
Slide 13: A strong foundation of data and analytics at the heart of creating business impact
A strong foundation of data and analytics at the heart of creating business impact • Reduce customer acquisition Data Extraction, Marketing costs Data Sources Advanced Analytics • Optimum Marketing Spend Curation & Governance Analytics allocation Mar Tech tools • Persona specific campaigns Client Ap
Slide 14: A strong foundation of data and analytics at the heart of creating business impact
A strong foundation of data and analytics at the heart of creating business impact Illustrative Impact 56% increase in 45% reduction in early 50% reduction in transactions of cohorts 50% Increase in personal delinquency metrics in customer acquisition with low transaction loans pre-approved cards co
Slide 15: 3 Key building blocks to the Digital Strategy
3 Key building blocks to the Digital Strategy 1 2 3 Highly Scalable, Data & Analytics An Integrated Resilient, Secure led Personalised Centre of by Design Engagement and Excellence with Client Lifetime new age skills to Value drive desired agility
Slide 16: An integrated team of 300+ created as IndusInd Digital Centre of Excellence
An integrated team of 300+ created as IndusInd Digital Centre of Excellence – Powering Business Impact and Value Creation Product Vision Decision Science & Analytics Customer Need Gap Analysis Campaign Analytics Human Centered Design Segmentation Risk Analytics 01 UI/UX Research & Design Inside Sale
Slide 17: A Peek Into the Future
A Peek Into the Future There is a fundamental shift in the way consumers consume financial products Convenient, Digital Ecosystems New tech led Business Intuitive, with embedded Models driving Personalized financial products Disruptive innovation Experience in products & services Robust Customer Con
Slide 18: Key Themes for the Future
Key Themes for the Future Business Model will Evolve: In-house capabilities in new age Further build capabilities in Data & From Tech Enabled to Tech Driven skills will mature to drive the shift Analytics to create differentiation to being tech driven 60-70% of new client acquisition will From To be
Slide 19: Thank You
THANK \ielu, IndusInd Bank
Slide 20: Disclaimer
Disclaimer This presentation has been prepared by IndusInd Bank Limited (the “Bank”) solely for information purposes, without regard to any specific objectives, financial situations or informational needs of any particular person. All information contained has been prepared solely by the Bank. No in