Citizens Community Bancorp, Inc. · NASDAQ:CZWI
Citizens Community Bancorp — Shareholder Meeting (February 2012)
28 slides from Citizens Community Bancorp's shareholder meeting presentation, Feb 23, 2012
Slide 1: Annual Shareholders Meeting
Exhibit 99.1 Annual Shareholders Meeting February 23, 2012 at 4:00 pm Eau Claire Golf and Country Club
Slide 2: Welcome and Introduction
Welcome and Introduction * Edward H. Schaefer President and CEO * Mark Oldenberg Chief Financial Officer
Slide 3: Forward Looking Statements
Forward Looking Statements Cautionary Note Regarding Forward Looking Statements This presentation includes forward-looking statements about the financial condition, results of operations and business of Citizens Community Bancorp, Inc. Forward-looking statements can be identified by the fact that th
Slide 4: Staying the Course Through Challenging Times
Staying the Course Through Challenging Times * Credit * Financial Management * Risk Management, Internal Audit and Compliance * Sales Culture * Outlook for 2012 * Questions
Slide 5: Credit
CREDIT The Freedom to Simply Bank™ ee ee
Slide 6: Credit Update
Credit Update * 2010 Revised policies, procedures, and underwriting standards. * Underwriting was expanded to look at FICO score, debt to income, unsecured debt, collateral type, geography and concentration. * 2011 Represented the first complete year under these revised underwriting standards. * Und
Slide 7: Credit Update
Credit Update * A centralized loan support function was created to ensure proper underwriting and documentation. * A centralized collections area was created to take all collection activities out of the branches, creating a very productive approach. Significant improvements in delinquencies has occu
Slide 8: Credit Delinquency
Credit Delinquency December 2011 September 2011 December 2010 91 Plus $ 4,242,084 $ 4,400,025 $ 7,219,179 (without OREO and OCO) 0.98% 1.02% 1.60% OREO $ 723,666 $ 1,153,489 $ 240,300 OCO $ 307,813 $ 207,025 $ 278,977 90 Plus $ 5,273,563 $ 5,760,539 $ 7,738,456 (including OREO and OCO) 1.22% 1.33% 1
Slide 9: Financial Management
FINANCIAL MANAGEMENT The Freedom to Simply Bank Ee ;
Slide 10: 2010 Initiatives
Financial Management 2010 Initiatives * Policies, Procedures & People: * Consistent / Transparent Reporting * Further enhanced ALCO Monitoring / Reporting * Additional Balance Sheet Analytics * Employee Education
Slide 11: 2011 Initiatives
Financial Management 2011 Initiatives * Strengthened Capital * Maintained Balance Sheet Liquidity * Reduced Risk * Earnings
Slide 12: Strengthened Capital
Financial Management Strengthened Capital 2011 compared to 2010 * Reduced Assets * $537 million compared to $594 million * Tier 1 Capital * 10.1% compared to 8.9% Regulatory well capitalized is 8.0% * Risk Based Capital * 14.1% compared to 11.0% * Equity to Assets * 9.86% compared to 8.39%
Slide 13: Maintained Balance Sheet Liquidity
Financial Management Maintained Balance Sheet Liquidity 2011 compared to 2010 * Cash & Cash Equivalents * $52.1 million compared to $43.9 million * Shortened Asset Duration * Liquidity Ratio * 22.48% versus Minimum of 10.0%
Slide 14: Reduced Balance Sheet Risk
Financial Management Reduced Balance Sheet Risk * Restructured Investment Portfolio * Purchased Agency “AAA” Rated Bonds * Additional Write Downs on Legacy MBS Portfolio * (remaining 6 non-Agency MBS) * Sold 10 out of 16 Legacy Non-Agency MBS Bonds * Total of $13.5 million Book Value
Slide 15: Earnings
Financial Management Earnings Twelve Months Ended 31-Dec-11 31-Dec-10 Net Income $ 193 $ (7,091) Inc. Tax Benefit $ 137 $ (955) Provision Loan Loss $ 5,864 $ 6,091 Net Impairment $ 570 $ 2,261 Goodwill Impairment $ 5,593 Net Income / Less $ 6,764 $ 6,709 One Time Items
Slide 16: Risk Management, Internal Audit & Compliance
RISK MANAGEMENT, INTERNAL AUDIT & COMPLIANCE
Slide 17: Enterprise Risk Management (ERM)
Risk Management, Internal Audit and Compliance Enterprise Risk Management (ERM) * Revised and Improved ERM Program * Identify Risk & Opportunities * Assess Vulnerabilities & Strengths * Add Value * Mitigating Losses * Maximizing Income
Slide 18: Internal Audit
Risk Management, Internal Audit and Compliance Internal Audit * Initiated Co-Sourced Audit Program * Full Time Staff Internal Auditor * Partnering with External Consulting Firm * Reporting Results * Issued Audit Reports as Planned * Addressed all Examination Findings
Slide 19: Compliance
Risk Management, Internal Audit and Compliance Compliance * Audit Committee Driven Initiatives * Established Separate Department * Hired Full Time Compliance Professional * Updated policies, procedures and charter
Slide 20: Sales Culture
SALES CULTURE The Freedom to Simply Bank™ ee ee
Slide 21: Restructure Sales Team
Sales Culture Restructure Sales Team * Reorganized and consolidated branch management hierarchy based on geographic location * Created better efficiencies with District manager system * Reassigned supervision responsibilities for branch network to Divisional Managers
Slide 22: Introduce Sales and Service Model
Sales Culture Introduce Sales and Service Model * Applies to all branch management, personal bankers and tellers * Provides uniform, structured and goal-oriented approach to every customer interaction * Identifies potential cross-selling opportunities * Allows for accountability metrics to all sales
Slide 23: Redefined Metrics
Sales Culture Redefined Metrics * Monthly sales goals outlined by Personal Banker/Branch/District & Division * Goals for personal and real estate loans * Goals for deposit account openings and core deposit gathering * Metrics outlined for increasing products/services per customer
Slide 24: New Products and Services Introduced
Sales Culture New Products and Services Introduced * e-Statements * Mobile Banking * New Freedom and Traditional Accounts * CCF Website upgraded and enhanced.
Slide 25: Outlook for 2012
Outlook for 2012 The Freedom to Simply Bank™ ee ee
Slide 26: Outlook for 2012
Outlook for 2012 * Maintain or enhance policies and procedures to minimalize risk throughout our enterprise. * Attempt to generate modest loans and deposit growth, fully implementing our sales and service model. * Showing an emphasis on indirect loan program and cross selling opportunities * Add sma
Slide 27: Outlook for 2012
Outlook for 2012 * Effectively manage our investment portfolios and FHLB borrowing * $16 million of high rate FHLB bonds roll off our books in 2012 * Enhance our non-interest income * Better management of depository accounts * Secondary market lending * Explore and evaluate strategic growth opportun
Slide 28: Questions
Questions The Freedom to Simply Bank™ ee ee
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