Slide 1: Cover letter to stock exchanges
October 14, 2022 BSE Limited National Stock Exchange of Metropolitan Stock Exchange Department of Corporate India Limited of India Limited Services Listing Department 205(A), 2nd Floor, Listing Department Exchange Plaza, Plot no. C/1, Piramal Agastya Corporate Park, P J Tower, Dalal Street, G Block,
Slide 2: Corporate Presentation Oct 2022
CORPORATE PRESENTATION Oct 2022
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Business Overview
ER BUSINESS OVERVIEW
Slide 5: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 137.1 sellers of products & services million ratings & reviews with potential buyers/ users 156.5 million quarterly Database of 33.9 million unique visitors in Q2-FY23 listings 503,840 active paid Scalable and profitable
Slide 6: Key Strengths
KEY STRENGTHS ❑ First Mover Advantage in Indian Local Search Market ❑ Strong Brand Recognition with 156.5 million unique quarterly visitors^ in Q2 FY23 (147.9 million in Q1 FY23) ❑ Comprehensive database of 33.9 million listings ❑ Attractive Value Proposition For Local SMEs ❑ Experience and Expertis
Slide 7: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches Jaipur in 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations in Bengaluru Mumbai Pune Hyderabad 4,807 employees in tele-sales, 6,525 feet-on-street salesforce Bengalur
Slide 8: Platforms Traffic Share
P L AT F O R M S 84.5% MOBILE Mobile Site & Apps Traffic Share Q2 FY23 11.6% 156.5 million^ D E S K TO P/ P C www.justdial.com 3.9% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 9: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Favorites Search Plus
Slide 10: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Favorites Search Plus Popular Category Searches
Slide 11: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant Email & SMS
Slide 12: Value Proposition for SMEs
VA LU E P R O P O S I T I O N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can create SMEs can accept Ratings are key to JD Social, a social be listed on websites for SMEs digital payments users’ decision- media platform Justdial - India's instantly, which are from t
Slide 13: User Engagement
USER ENGAGEMENT 137.1 million Ratings & Reviews Mobile-verified, unbiased ratings Friends’ Ratings 10-Point Rating Scale Facebook & Twitter-shareable Photos Upload with Review Ratings shared on JD Social Robust Audit Mechanism
Slide 14: Quarterly Unique Visitors (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors (million) 156.5 160 149.5 147.9 142.7 144.8 140 130.6 132.6 129.1 124.1 120 100 80 60 40 20 0 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23
Slide 15: Quarterly Unique Visitors split (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors split (million) 160 140 120 100 124.7 132.2 80 120.2 121.4 124.7 105.5 108.3 106.3 104.3 60 40 20 19.0 17.9 16.5 13.8 18.3 16.3 17.6 16.7 18.2 0 6.1 6.4 6.3 6.0 6.6 6.2 5.8 6.4 6.1 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 Voi
Slide 16: Ratings & Reviews (million)
USER ENGAGEMENT Ratings & Reviews (million) 140 137.1 133.5 129.4 123.0 125.3 117.8 120.0 120 111.9 114.7 100 80 60 40 20 0 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23
Slide 17: Active Listings - period end (million)
D ATA E N R I C H M E N T Active Listings - period end (million) 40 35 33.9 32.8 31.4 31.9 30.2 30.4 30.6 31.0 30.0 30 25 20 15 10 5 0 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23
Slide 18: Listings with Geocodes (million)
D ATA E N R I C H M E N T Listings with Geocodes (million) 24 21 20.1 19.5 18.5 17.5 17.7 17.9 18 17.0 17.2 17.3 15 12 9 6 3 0 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23
Slide 19: Images in Active Listings (million)
D ATA E N R I C H M E N T Images in Active Listings (million) 135 126.6 122.5 120 117.7 113.4 109.7 103.6 106.4 105 99.6 96.6 90 75 60 45 30 15 0 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23
Slide 20: Cumulative JD App Downloads (million)
MOBILE APPS Cumulative JD App Downloads (million) 35 31.2 31.7 30.1 30.7 29.1 29.6 30 28.1 28.7 27.6 25 20 15 10 5 0 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23
Slide 21: Product Overview
PRODUCT OVERVIEW
Slide 22: JD - Mobile
JD - MOBILE € < Justdial Q Restaurants Q Mainland China Restaurant Sort by 7 Filters e g wr Shop Online Consult Doctor Travel E fax) 42 kk Rat Mao Family Restaurant Kalbadevi Road Dhobi Talao @ ys ! Verited Ki © ue 20% Off +5 Tm Order Online x 4.3 *& kw x 9286 Ratings eau ication Consultants. Rent &
Slide 23: Voice Search
VOICE SEARCH < Justdial ag Mainland China restaurant Q Mainland China Near Me Q ¢ Sort By 7 Filters Map Mainland China Restaurant 4.2 ke kk 4190 Rating et Malad West + 190 mts. 10% Off + & 1000-2000 X& Call Now Book a table Bhumika 4.5/5 & 21 others have rated this Mainland China Restaurant 4.1 eke
Slide 24: Movies Online
MOVIES ONLINE Movies Online Bheemla Nayak (2022) @ Q Movies ~ Languages ~ — Ratings » — Genre » Popular 82/10 ©145 Min » Telugu + U/A + Action & Adventure * Drama + Mystery & Thriller > Play Asub-inspector and the egoistic son of an ex-MP get in an egotistical war when the former arrests the latter
Slide 25: JD Pay
J D PAY Seamless digital payment solution
Slide 26: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 27: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 28: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 29: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 30: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 31: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 32: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 33: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 34: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 35: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality Pay via UPI … and many more.
Slide 36: New Initiatives
NEW INITIATIVES
Slide 37: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 38: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 39: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 40: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 41: JD Mart – Exclusive B2B Platform, a New Wholesale Experience
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 42: JD Mart - Product Stack
JD MART - PRODUCT STACK e g a ) ft) 8 a Marketplace Logistics Lending , =£ Ft bee ES oe a Retailers Business Industrial Turnkey Project Buyers Managers gs =a x a) 6 a= rom a Search Discover RFQ By RFQ By Bulk Upload Product Name ea aim { oO 3 Auto Voice Barcode Image Complete Search Scan Search
Slide 43: JD Mart - Product Stack
JD MART - PRODUCT STACK Content Transact Protection & : e s® Product Images Catalogue RFQ Buy Online © Jd Pay Escrow Verified Jd Pay Verified Escrow Lv) Catalogue Management (Mobile & Desktop) Videos Trust Specification Trade Assurance Real Time Lead Management = Description Ss Chat & Manage RFQ Pri
Slide 44: JD Mart - Product Stack
JD MART - PRODUCT STACK Support Analytics Platform Availability 4) Real Time Dashboard fi Logistics Integration iOS iPhone App Paes alal Lead Management Payment Escrow = i”! Android App a4 Grab Lead Complaint Redressal @ Website Mobile Site
Slide 45: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 46: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 47: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 48: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 49: JD Omni - Product Stack
JD OMNI - PRODUCT STACK Services Sell Offline Sell Online Platforms “=== Online Store / ¢ Business Website ap Cloud Based ERP ie | Sell Online =] Receives Inquiries esa Book Appointment 6b PF OS Bf he Mobile Focused Pwerful Cart & Prefilled Address Discount/ Wishlist Reviews & Design Search Checkout
Slide 50: JD Omni - Product Stack
Product JD OMNI - PRODUCT STACK 2 st “ ff g L s Bulk Upload Add Products 16 Million Product Create Custom 1S) CSV via Barcode Catalogue Library Product z Lim Eek. 3 —e | : a Jd Pay UPI Credit Wallets Net CoD Send Online = Debit Card Banking Payment Links a / = Y gap a c 2 : GENIE eS ai = ra Shipyaar
Slide 51: JD Shopping
JD SHOPPING liver to < Malad - 400064 ~ Q_ Jd Shoppi Televisions 1 Lete cast your imagination | Beauty Pet Products Car Chargers Longlasting services for better use Most Popular 6 iver to © Sort by Electronics Baby Care Office Supplies 64 GB Storage < Malad - 400064 ~ Y Q Y Filter (i Compare APPLE i
Slide 52: Financial Overview
Lord FINANCIAL OVERVIEW
Slide 53: Key Business Attributes
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L ▪ Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms ▪ Various premium & non-premium listing packages available which determine placements in search results ▪ Multiple
Slide 54: Operating Revenue (Rs million)
REVENUE Operating Revenue (Rs million) 2,200 2,053 2,000 1,856 1,800 1,757 1,675 1,695 1,654 1,667 1,560 1,589 1,600 1,400 1,200 1,000 800 600 400 200 - 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23
Slide 55: Adjusted EBITDA (Rs million) & Margin %
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 600 32.6% 35% 28.4% 30% 500 23.6% 25% 400 20% 300 13.3% 15% 200 9.5% 10% 6.3% 5.9% 100 5% 546 482 415 -104 208 100 110 195 - -8 0% -0.5% -100 -5% -6.3% -200 -10% 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY
Slide 56: Expenses as % of Operating Revenue
COST STRUCTURE Expenses as % of Operating Revenue 120% 2.2% 4.1% 1.4% 3.8% 1.4% 3.1% 3.7% 1.5% 100% 1.6% 3.0% 1.4% 1.6% 4.5% 3.0% 1.2% 3.1% 17.5% 2.9% 3.1% 2.6% 4.0% 42.6% 15.1% 15.2% 12.5% 3.2% 3.9% 80% 5.9% 3.7% 13.6% 5.9% 4.1% 4.8% 13.4% 11.6% 60% 10.0% 40% 78.6% 83.0% 78.9% 78.0% 73.0% 59.9% 63.
Slide 57: Other Income (Rs million)
OTHER INCOME Other Income (Rs million) 800 600 565 400 356 352 304 286 267 228 200 156 - -200 -400 -600 -600 -800 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 Note: Other Income in 1Q FY23 was impacted due to mark-to-market (MTM) losses on treasury portfolio owing to signi
Slide 58: Net Profit (Rs million) & PAT Margin %
NET PROFIT MARGIN Net Profit (Rs million) & PAT Margin % 600 40% 28.3% 29.5% 25.4% 30% 400 21.1% 19.1% 20% 200 12.2% 13.3% 10% 474 499 336 -35 329 194 222 -484 522 - 0% -2.1% -200 -10% -400 -20% -600 -26.1% -30% 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 Note: 1) PAT Mar
Slide 59: Active Paid Campaigns - period end
PA I D C A M P A I G N S Active Paid Campaigns - period end 5,50,000 5,03,840 5,00,000 4,83,690 4,53,800 4,57,360 4,61,495 4,48,600 4,37,865 4,37,335 4,50,000 4,30,720 4,00,000 3,50,000 3,00,000 2,50,000 2,00,000 1,50,000 1,00,000 50,000 - 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q F
Slide 60: Cash & Investments - period end (Rs million)
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 45,000 40,000 37,734 37,690 38,201 37,396 38,189 35,000 30,000 25,000 20,000 15,096 15,721 15,330 14,274 15,000 10,000 5,000 - 2Q FY21 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 Note: Increase in Cash & Investment
Slide 61: Sales Strength - Period End
SALES FORCE Sales Strength - Period End 12,000 11,332 10,601 10,170 10,000 8,489 8,293 4,795 8,073 7,662 3,996 4,474 8,000 6,935 6,825 3,752 3,531 3,136 6,000 3,232 2,686 2,759 1,608 1,730 1,699 4,000 1,308 1,298 1,295 1,292 1,163 1,116 4,566 4,428 4,807 2,000 3,464 3,642 3,138 3,429 3,086 2,950 - 2
Slide 62: 2Q FY23 Performance Summary
JUST DIAL LTD - 2Q FY23 (Quarter ended September 30, 2022) PERFORMANCE SUMMARY Metric Unit 2Q FY23 2Q FY22 YoY change 1Q FY23 QoQ change Operating Revenue (₹ million) 2,053 1,560 31.6% 1,856 10.6% Operating EBITDA (₹ million) 170 160 6.8% 84 103.0% Operating EBITDA Margin % 8.3% 10.2% -192 bps 4.5%
Slide 63: 2Q FY23 Performance Summary
JUST DIAL LTD - 2Q FY23 (Quarter ended September 30, 2022) PERFORMANCE SUMMARY Metric Unit 2Q FY23 2Q FY22 YoY change 1Q FY23 QoQ change Unique Visitors (million) 156.5 149.5 4.6% 147.9 5.8% - Mobile (million) 132.2 124.7 6.0% 124.7 6.0% - Desktop/ PC (million) 18.2 18.3 -0.5% 16.7 8.8% - Voice (mil
Slide 64: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTOR V.S.S. Mani is the Founder, Managing Director and Chief Executive Officer of Justdial. With over 34 years of V S S Mani experience in the field of media and local search services, he has successfully steered and kept our business on the growth track, driven by t
Slide 65: Board of Directors
BOARD OF DIRECTORS NON-EXECUTIVE DIRECTORS – NON-INDEPENDENT V. Subramaniam has over 25 years of experience in the fields of Finance, accounts, taxation and business V. Subramaniam management. He has over the years served at various leadership positions in industries ranging from consumer products,
Slide 66: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Chief Executive Officer 34 Years management V Krishnan Group President 28 Years Growth Strategy and Business Development Finance, Strategy, Accounting, Treasury, Audit, Legal, Abhis
Slide 67: Shareholding Pattern
S H A R E H O L D I N G P AT T E R N 2.94% 76.98% FOREIGN PROMOTER INVESTORS GROUP* 8.91% AS ON DOMESTIC SEP 30, 2022 INVESTORS 11.17% INDIVIDUALS *Stake held by Promoter - Reliance Retail Ventures Limited (RRVL) = 66.40%
Slide 68: End of Presentation
End of Presentation Registered & Corporate Office: Just Dial Limited, Palm Court Building M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai - 400064. For any queries, please contact us at investors@justdial.com