Just Dial Ltd. · NSE:JUSTDIAL
Just Dial — Q3 FY2023 Earnings Presentation
72 slides from Just Dial's earnings presentation, Jan 13, 2023
Slide 1: Exchange filing cover letter for investor presentation
January 13, 2023 BSE Limited National Stock Exchange of Metropolitan Stock Exchange Department of Corporate India Limited of India Limited Services Listing Department 205(A), 2nd Floor, Listing Department Exchange Plaza, Plot no. C/1, Piramal Agastya Corporate Park, P J Tower, Dalal Street, G Block,
Slide 2: Corporate Presentation Jan 2023
CORPORATE PRESENTATION Jan 2023
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Business Overview
BUSINESS OVERVIEW
Slide 5: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 139.8 sellers of products & services million ratings & reviews with potential buyers/ users 156.8 million quarterly Database of 35.0 million unique visitors in Q3-FY23 listings Scalable and profitable 521,880 active paid
Slide 6: Key Strengths
KEY STRENGTHS q First Mover Advantage in Indian Local Search Market q Strong Brand Recognition with 156.8 million unique quarterly visitors^ in Q3 FY23 (156.5 million in Q2 FY23) q Comprehensive database of 35.0 million listings q Attractive Value Proposition For Local SMEs q Experience and Expertis
Slide 7: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches Jaipur in 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations in Bengaluru Mumbai Pune Hyderabad 5,228 employees in tele-sales, 6,719 feet-on-street salesforce Bengalur
Slide 8: Platforms Traffic Share
P L AT F O R M S 85.5% MOBILE Mobile Site & Apps Traffic Share Q3 FY23 10.9% D E S K TO P/ P C 156.8 million^ www.justdial.com 3.6% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 9: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Favorites Search Plus
Slide 10: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Favorites Search Plus Popular Category Searches
Slide 11: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant Email & SMS
Slide 12: Value Proposition for SMEs
VA LU E P R O P O S I T I O N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can SMEs can accept Ratings are key to JD Social, a social be listed on create websites digital payments users’ decision- media platform Justdial - India's for SMEs from their making, JD with
Slide 13: User Engagement
USER ENGAGEMENT 139.8 million Ratings & Reviews Mobile-verified, unbiased ratings Intelligent tags to capture experiences Friends’ Ratings 5-Point Rating Scale Photos Upload with Review Robust Audit Mechanism
Slide 14: Traffic/Visitors: Quarterly Unique Visitors
TRAFFIC/ VISITORS Quarterly Unique Visitors (million) 156.5 156.8 160 149.5 147.9 142.7 144.8 140 132.6 129.1 124.1 120 100 80 60 40 20 0 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23
Slide 15: Traffic/Visitors: Quarterly Unique Visitors Split
TRAFFIC/ VISITORS Quarterly Unique Visitors split (million) 160 140 120 100 124.7 132.2 134.0 80 120.2 121.4 124.7 108.3 106.3 104.3 60 40 20 17.9 16.5 13.8 18.3 16.3 17.6 16.7 18.2 17.1 0 6.4 6.3 6.0 6.6 6.2 5.8 6.4 6.1 5.6 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 Voi
Slide 16: User Engagement: Ratings & Reviews
USER ENGAGEMENT Ratings & Reviews (million) 150 137.1 139.8 133.5 129.4 123.0 125.3 125 117.8 120.0 114.7 100 75 50 25 0 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23
Slide 17: Data Enrichment: Active Listings
D ATA E N R I C H M E N T Active Listings - period end (million) 40 35.0 35 33.9 32.8 31.4 31.9 30.2 30.4 30.6 31.0 30 25 20 15 10 5 0 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23
Slide 18: Data Enrichment: Listings with Geocodes
D ATA E N R I C H M E N T Listings with Geocodes (million) 24 20.8 21 20.1 19.5 18.5 17.5 17.7 17.9 18 17.2 17.3 15 12 9 6 3 0 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23
Slide 19: Data Enrichment: Images in Active Listings
D ATA E N R I C H M E N T Images in Active Listings (million) 150 135 131.8 126.6 122.5 117.7 120 113.4 109.7 103.6 106.4 105 99.6 90 75 60 45 30 15 0 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23
Slide 20: Mobile Apps: Cumulative JD App Downloads
MOBILE APPS Cumulative JD App Downloads (million) 35 31.7 32.2 30.7 31.2 29.6 30.1 30 28.7 29.1 28.1 25 20 15 10 5 0 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23
Slide 21: Product Overview
PRODUCT OVERVIEW
Slide 22: JD Mobile
JD - MOBILE Justdial WA Q Packers and Movers Q tex sont a Fr 828 Doctors Travel ‘Shop Online Beauty Wedding Requisites Ss ® a Education Consultants Rent & Hire & x a Jobs Repairs Contractors & Services RealEstate HomeServices Show More 4 < Justdial Q Restaurants Mumba ad @ Sort by V Filters a Map Ma
Slide 23: Voice Search
VOICE SEARCH © Justdial az Mainland China restaurant Q Mainland China Near Me Link Q @ Sort By ¥ Filters a) Map Mainland China Restaurant 4.2 kk ww 4190 Ratings Malad West « 190 mts © sr 10% Off + € 1000-2000 & Call Now Bhumika 4.5/5 & 21 others have rated this Mainland China Restaurant 4.1 dk kk) 1
Slide 24: Movies Online
MOVIES ONLINE = © Movies Online i A c= The Teacher (2022) A Q (a ) Movies Languages ~ Ratings Genre ~ Popular 8.4/10 «121 Min + Malayalam * U/A + Drama + Mystery & Thriller PE teacher Devika and her husband have been trying to be pregnant for four years. Their equation changes after she becomes preg
Slide 25: JD Pay
J D P AY Seamless digital payment solution
Slide 26: Beyond Search
BEYOND SEARCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 27: Beyond Search
BEYOND SEARCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 28: Beyond Search
BEYOND SEARCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 29: Beyond Search
BEYOND SEARCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 30: Beyond Search
BEYOND SEARCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 31: Beyond Search
BEYOND SEARCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 32: Beyond Search
BEYOND SEARCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 33: Beyond Search
BEYOND SEARCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 34: Beyond Search
BEYOND SEARCH JD Shopping Flight Tickets Train Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 35: New Initiatives
NEW INITIATIVES
Slide 36: Revamped Website
Revamped Website f ouseuss J Justdial Pel Weoretiing qh Advertise Lt Free Listing = Search across ‘3.4 Crore+’ Businesses oh Download App | Jd Bangalore | | seach spo scons XPERTS REAL ESTATE Pro} DOCTORS @ # a a ft & = © fF @ Restaurants Hotels Automobile Horne Rent& Hire Contractors Event Educatio
Slide 37: Revamped Website
Revamped Website oo Justdial Bangalore Prequel x1 h Advertise it Free Listing S JDXperts¥ —-B2BY RealEstate Popular Categories v Pangolore > Restaurants in Bangalore > Restaurants in Hebbal > Prequel Add More Photo () Prequel -, OD KKK PQA ct 2ongaire Menu Address Ist Floor, Umiya Velocity, Hebbal,
Slide 38: Enhanced Ratings & Reviews System
Enhanced Ratings & Reviews System
Slide 39: JD Mobile
JD Mobile +27 Photos Mainland China Restaurant © = 6007 ratings ‘CTR, Verified Chinese Restaurant Open until.30pmv — 21600 for two | %* Write Review || @ Chat Overview Offers Menu Reviews PI Looking to dine out ? Pay Billusing Cash Get Flat 20% Discount > Address Unit No 308, 3rd Floor, Infiniti Mal
Slide 40: Enhanced Analytics for Customers
Enhanced Analytics for Customers
Slide 41: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 42: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 43: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 44: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 45: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 46: JD Mart – Product Stack
JD MART - PRODUCT STACK v : b cy 8 a Marketplace Logistics , = a E —s a Retailers Business 2 =Q *_ 5 -_ a a Search Discover vie $ 2 & oO Pr Auto Voice Complete Search a Lending ea! Industrial Buyers RFQ By Bulk Upload = r TTT Ltt | 1h | Barcode Scan Turnkey Project Managers RFQ By Product Name Image
Slide 47: JD Mart – Product Stack
Protection & JD MART - PRODUCT STACK Transact Content Certification Seller Tools e «@ Product Images Catalogue RFQ Buy Online © Jd Pay Escrow werified Jd Pay Verified Catalogue Management (Mobile & Desktop) Videos Specification Send Call Enquiry Trust Trade Assurance Real Time Lead Management (= Des
Slide 48: JD Mart – Product Stack
JD MART - PRODUCT STACK g >) S 2 Real Time Lead < Dashboard Management ; b oF °° Ss 3 Logistics Payment Integration Escrow Platform Availability iOS iPhone App = ip! Android App a Grab Lead Complaint Redressal Website Mobile Site
Slide 49: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON-DEMAND SERVICES
Slide 50: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON-DEMAND SERVICES
Slide 51: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 52: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 53: JD Omni – Product Stack
JD OMNI - PRODUCT STACK Services Sell Offline Sell Online Platforms === Online Store / Y& Business Website Cloud Based ERP & Sell Online ~~) Receives Inquiries Book Appointment Bb PF O09 he Mobile Focused Pwerful Cart & Prefilled Address Discount/ Wishlist Reviews & Design Search Checkout & Payment
Slide 54: JD Omni – Product Stack
Product Cataloguing JD OMNI - PRODUCT STACK Payments Fulfilment Communication au Bulk Upload Add Products 16 Million Product csv via Barcode Catalogue Library Lim» g a hoe Jd Pay UPI Credit Wallets Net Debit Card Banking 2 we 8 x Create Custom Product coD Send Online Payment Links “oY saY a ny \a uy
Slide 55: JD Shopping
JD SHOPPING De < Mumbai - 400064 v Q Jd Shopping Clock You're gonna find @ good Most Popular & ‘Top Brands, Best discounts — < Mumbai - 400064 v WFQ ® Sort by Y Filter [ Compare iPhone 13 (512GB, Midnight) kk A 74 Ratings % 1,09,900 Get by Today 4:30 PM From 1 Seller iPhone 13 mini (256GB, Blue) kk
Slide 56: Financial Overview
=n] FINANCIAL OVERVIEW
Slide 57: Efficient & Profitable Business Model
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L § Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms § Various premium & non-premium listing packages available which determine placements in search results § Multiple
Slide 58: Revenue: Operating Revenue
REVENUE Operating Revenue (Rs million) 2,400 2,214 2,200 2,053 2,000 1,856 1,800 1,757 1,695 1,654 1,667 1,560 1,589 1,600 1,400 1,200 1,000 800 600 400 200 - 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23
Slide 59: Operating Margin: Adjusted EBITDA
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 600 35% 28.4% 30% 500 23.6% 25% 400 20% 300 13.3% 13.3% 15% 200 9.5% 10% 6.3% 5.9% 100 5% 482 415 -104 208 100 -8 110 195 294 - 0% -0.5% -100 -5% -6.3% -200 -10% 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY
Slide 60: Cost Structure
COST STRUCTURE Expenses as % of Operating Revenue 120% 2.2% 4.1% 1.4% 3.8% 1.4% 3.1% 3.7% 1.5% 100% 1.6% 3.0% 1.4% 1.6% 4.5% 3.0% 1.2% 1.6% 3.1% 17.5% 2.9% 1.0% 3.1% 2.6% 4.0% 3.3% 42.6% 15.1% 15.2% 12.5% 80% 3.9% 13.6% 12.2% 5.9% 3.7% 4.1% 13.4% 11.6% 60% 40% 78.6% 83.0% 78.9% 78.0% 73.0% 74.5% 59.
Slide 61: Other Income
OTHER INCOME Other Income (Rs million) 800 713 600 565 400 356 352 304 286 228 200 156 - -200 -400 -600 -600 -800 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 Note: Other Income in 1Q FY23 was impacted due to mark-to-market (MTM) losses on treasury portfolio owing to signi
Slide 62: Net Profit Margin
NET PROFIT MARGIN Net Profit (Rs million) & PAT Margin % 1,000 40% 34.0% 800 29.5% 25.4% 30% 21.1% 600 19.1% 20% 12.2% 13.3% 400 10% 200 -2.1% 0% 499 336 329 194 222 -484 522 753 - -35 -10% -200 -400 -20% -600 -26.1% -30% 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 Note:
Slide 63: Paid Campaigns: Active Paid Campaigns
PA I D C A M PA I G N S Active Paid Campaigns - period end 5,50,000 5,21,880 5,03,840 5,00,000 4,83,690 4,53,800 4,57,360 4,61,495 4,50,000 4,37,865 4,30,720 4,37,335 4,00,000 3,50,000 3,00,000 2,50,000 2,00,000 1,50,000 1,00,000 50,000 - 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY
Slide 64: Cash and Investments
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 45,000 39,344 40,000 37,734 37,690 38,201 37,396 38,189 35,000 30,000 25,000 20,000 15,096 15,721 15,330 15,000 10,000 5,000 - 3Q FY21 4Q FY21 1Q FY22 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 Note: Increase in Cash & Investment
Slide 65: Sales Force: Sales Strength
SALES FORCE Sales Strength - Period End 14,000 11,947 12,000 11,332 10,601 10,170 10,000 8,489 4,971 8,293 8,073 4,795 8,000 3,996 4,474 6,935 6,825 3,752 3,531 3,136 6,000 1,748 2,686 2,759 1,608 1,730 1,699 4,000 1,308 1,298 1,295 1,163 1,116 4,566 4,807 5,228 2,000 4,428 3,429 3,464 3,086 2,950 3
Slide 66: 3Q FY23 Performance Summary
JUST DIAL LTD - 3Q FY23 (Quarter ended December 31, 2022) PERFORMANCE SUMMARY Metric Unit 3Q FY23 3Q FY22 YoY change 2Q FY23 QoQ change Operating Revenue (₹ million) 2,214 1,589 39.3% 2,053 7.9% Operating EBITDA (₹ million) 271 52 420.0% 170 59.1% Operating EBITDA Margin % 12.2% 3.3% 897 bps 8.3% 39
Slide 67: 3Q FY23 Performance Summary (Operating Metrics)
JUST DIAL LTD - 3Q FY23 (Quarter ended December 31, 2022) PERFORMANCE SUMMARY Metric Unit 3Q FY23 3Q FY22 YoY change 2Q FY23 QoQ change Unique Visitors (million) 156.8 142.7 9.8% 156.5 0.2% - Mobile (million) 134.0 120.2 11.5% 132.2 1.4% - Desktop/ PC (million) 17.1 16.3 5.2% 18.2 -5.8% - Voice (mil
Slide 68: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTOR V.S.S. Mani is the Founder, Managing Director and Chief Executive Officer of Justdial. With over 34 years of V S S Mani experience in the field of media and local search services, he has successfully steered and kept our business on the growth track, driven by t
Slide 69: Board of Directors
BOARD OF DIRECTORS NON-EXECUTIVE DIRECTORS V. Subramaniam has over 25 years of experience in the fields of Finance, accounts, taxation and business V. Subramaniam management. He has over the years served at various leadership positions in industries ranging from consumer products, petrochemicals, re
Slide 70: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Chief Executive Officer 34 Years management V Krishnan Group President 28 Years Growth Strategy and Business Development Finance, Strategy, Accounting, Treasury, Audit, Legal, Abhis
Slide 71: Shareholding Pattern
S H A R E H O L D I N G P AT T E R N 3.63% 74.98% FOREIGN PROMOTER INVESTORS GROUP* 9.99% AS ON INDIVIDUALS DEC 31, 2022 11.40% DOMESTIC INVESTORS *Stake held by Promoter - Reliance Retail Ventures Limited (RRVL) = 64.40%
Slide 72: End of Presentation
End of Presentation Registered & Corporate Office: Just Dial Limited, Palm Court Building M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai - 400064. For any queries, please contact us at investors@justdial.com