Singapore Airlines Ltd. · SGX:C6L
Singapore Airlines — Corporate Update (March 2021)
23 slides from Singapore Airlines's corporate update, Mar 16, 2021
Slide 1: Travel With Confidence Kit
TRAVEL WITH CONFIDENCE KIT Australia Health & Safety Measures, Network Updates, Commercial Policy 16 March 2021
Slide 2: Travel Advisory: Taking Our Customers to the Skies Again
TRAVEL ADVISORY TAKING OUR CUSTOMERS TO THE SKIES AGAIN The world is slowly reopening. As our passengers prepare to travel once again, we will be increasing the number of destinations that will be covered by our passenger network, as well as the frequencies on some existing services. We will continu
Slide 3: Travel Has Changed, But Our Commitment to You Has Not
TRAVEL HAS CHANGED, BUT OUR COMMITMENT TO YOU HAS NOT Travel Advisory Global Waiver and Health and Safety Complimentary Rebooking Precautions Policy KrisFlyer and PPS Current Global Network Customer Care and Members Support Links
Slide 4: Singapore Airlines & Scoot Operational Routes
TRAVEL ADVISORY Singapore Airlines & Scoot Operational Routes For departures from Australia, passengers are permitted to fly anywhere on the current Singapore Airlines and Scoot network schedule, subject to applicable government approvals. Australian inbound travel must originate from one of the app
Slide 5: Travel information by destination
TRAVEL ADVISORY Travel information by destination Singaporeair.com features a travel advisory tool to view the latest entry requirements, regulations, and exemptions for your preferred destination singaporeair.com/en_UK/au/travel-info/covid-19/ CHECK THE CURRENT ENTRY REQUIREMENTS FOR YOUR DESTINATI
Slide 6: Travel information by destination: subscribe to updates
TRAVEL ADVISORY Travel information by destination Find out if we will be flying to your preferred destination in the next 30 days. Subscribe to receive updates on the latest travel information at Singaporeair.com/plantravel CLICK HERE TO SUBSCRIBE TO TRAVEL INFORMATION BY DESTINATION >
Slide 7: Eligibility for entering and transiting through Singapore
TRAVEL ADVISORY Eligibility for entering and transiting through Singapore Singapore Citizens and Permanent Residents The Singapore border remains open to all Singapore citizens and permanent residents. All citizens and permanent residents returning to Singapore are required to take a COVID-19 PCR te
Slide 8: Singapore Entry Requirements & Air Travel Pass (ATP)
TRAVEL ADVISORY Singapore Entry Requirements & Air Travel Pass (ATP) Requirements for all travellers entering Singapore Additional requirements for short-term visitors only Including citizens, permanent residents, long-term pass holders, Not applicable to Singapore citizens, permanent residents, and
Slide 9: Reciprocal Green Lanes
TRAVEL ADVISORY Singapore has established Reciprocal Green Lanes (RGL) to facilitate short-term essential business and official travel arrangements with select countries and regions including the below: BRUNEI CHINA GERMANY INDONESIA JAPAN MALAYSIA SOUTH KOREA CLICK HERE TO VIEW RECIPROCAL GREEN LAN
Slide 10: Singapore and Hong Kong Air Travel Bubble
TRAVEL ADVISORY The launch of the Singapore and Hong Kong Air Travel Bubble (ATB) has been deferred until further notice. This is to safeguard public health in -term pass holders can still travel from Hong Kong to Singapore on non-designated ATB flights. However, travellers will be subject to the he
Slide 11: Transfers from other airlines
TRAVEL ADVISORY Transfers from other airlines Singapore Airlines Interline Agreements: Lufthansa and Swiss International Air Line • Lufthansa and Swiss International Air passengers from Frankfurt and Zurich may transit to Singapore Airlines and SilkAir flights in Singapore • Singapore Airlines and S
Slide 12: Global Waiver Policy
GLOBAL WAIVER POLICY* BOOK WITH GREATER FLEXIBILITY, FLY WITH CONFIDENCE Many of our customers have had their travel plans disrupted by the COVID-19 outbreak. We have therefore further enhanced our Global Travel Waiver Policy to provide you with more flexible options to suit your needs. New customer
Slide 13: Global Waiver Policy: Eligibility Criteria
GLOBAL WAIVER POLICY Rebook with greater flexibility Criteria for eligibility of Global Waiver Policy* EXISTING BOOKINGS FLIGHT CANCELLATION GOVERNMENT REGULATIONS For customers holding tickets Tickets where an operated flight Removal of a Singapore issued on or before was cancelled due to COVID-19,
Slide 14: Global Waiver Policy: Existing Bookings
GLOBAL WAIVER POLICY Rebook with greater flexibility EXISITING BOOKINGS Flexible rebooking with flight credits, plus receive bonus flight credits* • Retain the value of the ticket as flight credits for future travel and decide how to use them later • Be guaranteed of the full unused value as all reb
Slide 15: Complimentary Rebooking Policy
COMPLIMENTARY REBOOKING POLICY Rebook with greater flexibility Enjoy complimentary rebooking when you choose to postpone your travel • Available to all new tickets purchased on/between 05 March 2020 and 30 June 2021 • Upon rebooking, there will be no rebooking fees charged • You may be eligible to m
Slide 16: Health and Safety Precautions
HEALTH AND SAFETY PRECAUTIONS TRAVEL HAS CHANGED BUT OUR COMMITMENT TO YOU HAS NOT As you might expect, the travel experience has changed. Before you fly with us again, find out more about the changes at every stage of your journey and the steps you should take to travel safer and more seamlessly.
Slide 17: Keeping you safe throughout your journey
HEALTH AND SAFETY PRECAUTIONS Keeping you safe throughout your journey Social Distancing Passengers must observe safe distancing and adhere to the floor markers around the airport such as at F&B outlets, check-in kiosks, security screening, immigration halls and baggage claim halls. Face Mask Passen
Slide 18: Keeping you safe throughout your journey: measures by stage
HEALTH AND SAFETY PRECAUTIONS Keeping you safe throughout your journey BEFORE YOUR FLIGHT AT THE AIRPORT* ON BOARD UPON ARRIVAL** At check-in and At SilverKris and At security and At immigration and During your flight immigration desks KrisFlyer Gold lounges boarding gates baggage claim Health decla
Slide 19: KrisFlyer and PPS Members
KRISFLYER AND PPS MEMBERS OUR COMMITMENT TO OUR CUSTOMERS In these unprecedented times, international travel bans and safety measures to contain the global pandemic have brought travel to a standstill and presented us with the greatest challenge in our history. As we work hard to get through these e
Slide 20: Extension of KrisFlyer memberships, rewards, and miles
KRISFLYER AND PPS CLUB MEMBERS Extension of KrisFlyer memberships, rewards, and miles Status renewal Extension on expiring miles Extension on expiring Roll over of Elite miles Extension of PPS Reserve KrisFlyer Milestone Rewards Value and PPS Rewards Renewal of tier for an Extension of KrisFlyer mil
Slide 21: Customer Care and Support
CUSTOMER CARE AND SUPPORT I Amid the COVID-19 outbreak, we understand that many of our customers are concerned about their travel plans. This section will provide you with support contacts and useful links. CLICK HERE TO VISIT OUR FREQUENTYLY ASKED QUESTIONS >
Slide 22: Support Links
SUPPORT LINKS Singapore Airlines Health & Safety Measures and Commercial Updates COVID-19 HELP CENTRE > Dedicated Trade Helpline Phone: 1300 208 168 EMAIL: AU_SALESOPS@SINGAPOREAIR.COM.SG > Reservations Phone: 13 10 11
Slide 23: Thank You
THANK YOU