Singapore Airlines Ltd. · SGX:C6L
Singapore Airlines — Investor Presentation (December 2022)
134 slides from Singapore Airlines's investor presentation, December 2022
Slide 1: AGENT 360
AGENT 360
Slide 2: AGENT 360 one-stop travel agent portal
AGENT 360 A one-stop travel agent portal for our travel agents to work with Singapore Airlines. 1 3 Knowledge 2 Servicing Providing a centralized information Streamline service requests for more and support portal to empower travel efficient servicing and tracking agents NDC Bookings Book flights, s
Slide 3: Current Features
C U R R E N T F E AT U R E S Travel agents will have access to the following features on AGENT 360 Localized Content Admin Access System NDC Booking Portal Service Request Forms
Slide 4: AGENT 360 Overview
AGENT 360 OVERVIEW 17/1/2023 4
Slide 5: Localized Content
LOCALIZED CONTENT Operational Updates Policy Updates Fare Sheets & Policy Documents Marketing Content SQ Product & Services SIA NDC Agent Support Pack SIA Group Network Local Contact Details
Slide 6: Admin Access
1. Comprehensive access management system 2. Caters to complex travel agency setup (from local retailers to global consolidators) ADMIN ACCESS 3. 3 Travel Agent Roles (Master, Admin, User) 4. Multi-IATA, Multi-Country 5. Flexibility to self-manage access rights to AGENT 360 features
Slide 7: Service Request Forms
SERVICE REQUEST FORMS Fee Waiver for Name Correction Fee Waiver for Reissuance Fee Waiver for Ticket Refunds Extend Ticketing Time Limit Waitlist Confirmation (DAPO) Agency Debit Memo (ADM) General Form *SRF will be covered in detail in a separate training deck
Slide 8: Table of Contents
TABLE OF CONTENTS In this deck, you will learn: ❑ Booking Flights & Issuing Tickets ❑ Travel Agent Roles ❑ Form of Payments (FOPs) ❑ Travel Agent Registration ❑ 3DS2 Verification ❑ IATA/TIDS Agents ❑ Ancillaries (Seats/Baggage/Special Service Requests) ❑ Creating/Deleting Teams ❑ Manual Reprice ❑ Ad
Slide 9: Travel Agent Roles
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Slide 10: Travel Agent Roles
TRAVEL AGENT ROLES ABC International Tours IATA 12345678, 98765432 Master Master A Key decision maker e.g. Supplier Manager Team 1 Team 2 IATA 12345678, 98765432 IATA 98765432 Admin Admin B Admin F Team Leader User C Admin G User D User H User E User I User Individual Travel Consultant User J User K
Slide 11: Travel Agent Roles: Master
TRAVEL AGENT ROLES Only 1 Master User can register per agency! ABC International Tours IATA 12345678, 98765432 ABC International Tours Master IATA 3230695, 3230088 Key decision maker. e.g. Supplier Manager Master A 1. Creates/delete Admins & Users within the agency. 2. Decides which Team has Product
Slide 12: Travel Agent Roles: IATA numbers
NEW! TRAVEL AGENT ROLES ABC International Tours IATA 12345678, 98765432 2 IATA numbers: xx678 and xx432 Master A Each Team can have multiple IATA numbers Team 1 Team 2 IATA 12345678, 98765432 IATA 98765432 IATA numbers can be repeated between teams Admin B Admin F User C Admin G One user can have mu
Slide 13: Travel Agent Roles: Function permissions
TRAVEL AGENT ROLES Function Master Admin User Create Agency ✓ ✗ ✗ Add additional IATA ✓ ✗ ✗ Create Team ✓ ✗ ✗ Add Admin ✓ ✗ ✗ Add User ✓ ✓ ✗ Switch Admin Role ✓ ✗ ✗ Switch User Role ✓ ✗ ✗ Switch Admin Team ✓ ✗ ✗ Switch User Team ✓ ✗ ✗ Assign Code to Team ✓ ✗ ✗ Delete Team ✓ ✗ ✗ Delete Admin ✓ ✗ ✗ De
Slide 14: Travel Agent Registration
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Slide 15: How do travel agents register for an AGENT 360 account?
NEW! TRAVEL AGENT REGISTRATION How do travel agents register for an AGENT 360 account? 1 2 3 4 Register for account on Verify email address by Singapore Airlines Agents receive welcome AGENT 360 clicking email link within approves registration email 72 hours
Slide 16: IATA/TIDS Agent Registration
I ATA / T I D S A G E N T R E G I S T R AT I O N
Slide 17: IATA Agent Registration
IATA AGENT REGISTRATION 1 Register for account on AGENT 360 Information is auto-populated based on the IATA code submitted
Slide 18: TIDS Agent Registration
TIDS AGENT REGISTRATION 1 Register for account on AGENT 360 Information is auto-populated based on the IATA code submitted
Slide 19: Acknowledge T&Cs
IATA/TIDS AGENT REGISTRATION 1a Master to acknowledge T&Cs by clicking the link 1b AGENT 360 T&Cs include the Passenger Section A – AGENT 360 website terms of use Section B – SIA Passenger Sales Agency Agreement
Slide 20: Agents verify their email address
IATA/TIDS AGENT REGISTRATION 2 Agents verify their email address More about the AGENT 360 Verification Email • The verification link is valid for 24 hours • Agent must click into this verification link to complete registration
Slide 21: Agent receives welcome email
IATA AGENT REGISTRATION 4 Agent receives welcome email
Slide 22: Creating/Deleting Teams
C R E AT I N G / D E L E T I N G T E A M S 17/1/2023 22
Slide 23: Creating a New Team: Select Manage Agency
CREATING A NEW TEAM Select Manage Agency
Slide 24: Creating a New Team: Select New Team
CREATING A NEW TEAM Select New Team
Slide 25: Creating a New Team
CREATING A NEW TEAM 1 Create Team Name 2 Assign Code to Team 3 Add Admins to Team
Slide 26: Adding Users (Optional)
CREATING A NEW TEAM 4 Adding Users (Optional) There is no limit to the number of users that can be added to a team, but they can be added at a max of 20 users at a time. Admins can add users to teams using the same method.
Slide 27: Editing Team Names
CREATING A NEW TEAM Masters can edit the Team Names they have set for their travel agents.
Slide 28: Verifying Team Admins and Users
CREATING A NEW TEAM Masters can verify the admin and users of the team created by clicking on team name.
Slide 29: Tracking Invitation Status
CREATING A NEW TEAM 1. The Master will be able to track the status of their invitation. 2. The invitation email expires after 24 hours. If your team’s invitation expires, please click on resend invite to re- trigger verification email.
Slide 30: Admins & Users Receive Email
CREATING A NEW TEAM Admins & Users will The invited email will be auto- receive an email populated, and it will not be notification link sent by editable. Admins and users to Masters to complete proceed with registration. their registration.
Slide 31: Admins and Users Create Passwords
CREATING A NEW TEAM Account has been created Admins and users are and Agents can now login required to create their to AGENT 360! own passwords during registration.
Slide 32: Verifying Team Account Status
CREATING A NEW TEAM Masters can now verify the status of their team’s accounts.
Slide 33: Granting Booking Portal Access
GRANTING BOOKING PORTAL ACCESS The Master will be responsible for granting Booking Portal access to the relevant Teams. Please note that by default, product access is set to “none”. Master have to log in to AGENT 360 and configure the team product access settings.
Slide 34: Deleting a Team
DELETING A TEAM Once a team is deleted, the Admins & Users will still have accounts on AGENT 360, but they are unable to access the site or any functions until the Master adds them to a team.
Slide 35: Deleting a Team: Displaced Users
DELETING A TEAM To view the users who have been displaced, Masters can choose to create a new team or add users to an existing team.
Slide 36: Adding/Deleting Admins/Users to Teams
ADDING/DELETING ADMINS/USERS TO TEAMS 17/1/2023 36
Slide 37: Adding Admins/Users to Teams
ADDING ADMINS/USERS TO TEAMS
Slide 38: Adding Admins/Users: Error Message
ADDING ADMINS/USERS TO TEAMS An error message will be prompted if the admin’s email address already exists either in this, or another team
Slide 39: Adding Admins/Users: Pending Invitation
ADDING ADMINS/USERS TO TEAMS The invitation will remain pending until the user registers the account (within 24 hours). Once Admin/User has completed their account registration, the status will be updated accordingly
Slide 40: Adding Admins/Users: Updated Total
ADDING ADMINS/USERS TO TEAMS The total number of users is now updated in the team. To verify the addition, click on the team name.
Slide 41: Deleting Admins/Users from Team
DELETING ADMINS/USERS FROM TEAM To delete member, locate Admin/User whom you wish to delete from a team and click directly on the name to enter profile.
Slide 42: Deleting Admins/Users from Team
DELETING ADMINS/USERS FROM TEAM
Slide 43: Deleting Admins/Users from Team: Notes
DELETING ADMINS/USERS FROM TEAM 1. You cannot delete an Admin from a team if there is only one Admin in the team 2. Once removed from a team, the user will have their account revoked and will need to re- register for an account 3. Any transactions made will be serviceable by the other Admins in the
Slide 44: Switching Team & Role
SWITCHING TEAM & ROLE 17/1/2023 44
Slide 45: Switching Role
« Beck « Back SWP Training Team = 2\vcvs ‘SWP Training Team TEAM MEMBERS ASSIGNED CODES TEAM MENBERS ASSIGNED CODES Search by name @ Aca users Seerch by name @ Add users Member Actions Member Actions Ash Test ‘esh_edmin@test.com —> Test Agein Ash ash_user@testcom Test Again Ash <—— ash_userGtest.com
Slide 46: Switching Team
Switch Team for Test Again Ash? Do you want to switch team for Test Again Ash? Ifyes, please select a team. Select Team Name « Back AGENT 360 Super Team 2 wewosr TEAM MEMBERS ASSIGNED CODES Search by namo Member TestAcainash GEM ash_user@test.com ‘ashrina.hoondal@gmail.com Actions © Aca users
Slide 47: Adding Additional IATA Numbers
A D D I N G A D D I T I O N A L I ATA N U M B E R S 17/1/2023 47
Slide 48: Adding Additional IATA Numbers
ADDING ADDITIONAL IATA NUMBERS Master can register another code, which will allows them to add new IATA to their agency. Master to repeat the registration process in order to add additional new IATAs to their agency.
Slide 49: Assigning IATA to Team
A S S I G N I N G I ATA T O T E A M 17/1/2023 49
Slide 50: Assigning IATA to Team
ASSIGNING IATA TO TEAM After selecting a which team you wish to assign, select Assigned Codes and click onto Assign Codes.
Slide 51: Assigning IATA to Team: Enter Code
ASSIGNING IATA TO TEAM Type in a registered IATA code (that has been approved by the station) and click Assign.
Slide 52: Unlocking Account
UNLOCKING ACCOUNT 17/1/2023 52
Slide 53: Unlocking Accounts
UNLOCKING ACCOUNTS Locked accounts are caused by 90 days inactivity or multiple incorrect password attempts.
Slide 54: Unlocking Accounts: Who Can Unlock
UNLOCKING ACCOUNTS 1. For locked Master User accounts, kindly approach your local SQ staff for assistance. 2. Admin accounts can only be unlocked by Master. 3. User accounts can be unlocked by Master/Admin (from same team).
Slide 55: Accessing Booking Portal
ACESSING BOOKING PORTAL How do Travel Agents access the booking portal? • Agents log into AGENT 360 > Book a Flight • No additional login is necessary as we have enabled single sign-on
Slide 56: Booking Portal Dashboard
BOOKING PORTAL DASHBOARD Number of tickets issued in that month Total sales from issued tickets in that month Access Controls: (not including Imported PNRs) Master > Data shown is from entire agency Admin > Data shown is from entire team User > Data shown is from individual user PNRs that have TTL E
Slide 57: Booking Flights & Issuing Tickets
BOOKING FLIGHTS & ISSUING TICKETS 17/1/2023 57
Slide 58: Booking Flight: Deferred Payment Flow
BOOKING FLIGHT AGENT 360 operates on a deferred payment flow 1 2 Book & Hold PNR Make Payment & Issue Ticket
Slide 59: Booking Flight: Itineraries, Fares and Criteria
BOOKING FLIGHT AGENT 360 is a separate system from Groups 360. We will not be handling any group bookings. Types of Itineraries: Cabin Preference: One-Way, Round-Trip, Open Jaw Choose Cabin Preference Fare Types: Mixed Cabin Search is also supported Market Fare, Private Fare, Corporate Fare Carriers
Slide 60: Booking Flight: Choose Fare Type
BOOKING FLIGHT Select the necessary departure and arrival options of your choice. Choose Fare Type: Agent will be shown the lowest fare of the lowest RBD available in that fare family
Slide 61: Booking Flight: Select Flight
BOOKING FLIGHT Select Flight: If available, you will see the selected cabin + 1 upsell
Slide 62: Booking Flight: View Flight Information
BOOKING FLIGHT View Flight Information: View selected flight and fare information
Slide 63: Booking Flight: Passenger Details
BOOKING FLIGHT Last Name Only: Check this box if pax only has a last name Document Information: These are optional fields. If an agent keys in any 1 of the fields, they must complete all fields. Otherwise, they can leave all fields blank and proceed. FFP Details: Agents must key in FFP information t
Slide 64: Booking Flight: Contact Details
BOOKING FLIGHT Contact Details: It is mandatory to have at least one passenger’s contact Passenger’s Email Address: information. Passenger email address is a mandatory field. Please note that the passenger whose email is provided will receive the both the E-Ticket and schedule change/flight disrupti
Slide 65: Issuing Tickets
ISSUING TICKETS 1 2 3 BSP CASH BSP CARD eg UATP DIRECT CREDIT CARD 4 5 ARC CASH ARC CARD Click Issue to Issue Ticket
Slide 66: Form of Payments (FOP)
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Slide 67: BSP Cash
Are you sure you want to issue the document? 276.40 (SGD) 376.40 (SGD) sx Rematks Make payment Payment option * Select BSP CASH
Slide 68: BSP Cash: Payment History
BSP CASH Once ticket is issued, agents will see BSP reflected under Payment History (Payment Type).
Slide 69: BSP Card
BSP CARD Select BSP CARD Agents will be prompted to key in the relevant card information once selected.
Slide 70: BSP Card: EasyPay
BSP CARD Select EasyPay Agents will be prompted to key in the relevant card information once selected.
Slide 71: BSP Card: Payment History
BSP CARD Once ticket is issued, agents will see BSP CARD reflected under Payment History (Payment Type).
Slide 72: Things to Take Note
THINGS TO TAKE NOTE When using BSP CC as a form of payment, please note the following details: 1. Available card types: American Express, Diners, Master, Visa & UATP (Coming Soon!). 2. Agents may only use one form of payment per PNR (e.g. BSP Cash or BSP Credit Card or IATA Easypay or Direct Credit
Slide 73: Direct Credit Card
DIRECT CREDIT CARD Direct Credit Card will appear as a FOP for non BSP-accredited agents (i.e. TIDS)
Slide 74: 3DS2 Verification
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Slide 75: 3DS Verification
3DS VERIFICATION • In line with regulatory requirements and to ensure a more secure payment process for customers, sellers and the airline, Singapore Airlines mandate 3DS2 authentication for all BSP Card and Direct Credit Card transactions • Since Oct 2022, AGENT 360 has transited from 3DS to 3DS2 p
Slide 76: BSP Card
Are you sure you want to issue the document? 376.40 (SGD) 376.40 (SGD) Select BSP CARD expiration month epiation
Slide 77: MOTO (Mail Order Telephone Order)
MOTO (MAIL ORDER TELEPHONE ORDER) • For BSP Card transactions, MOTO (Mail Order / Telephone Order) flag is checked by default as we assume card-no-present scenario by default • card-no-present: when pax is not physically present to provide card details and complete 3DS2 authentication • When MOTO is
Slide 78: Ancillaries (Seats/Baggage/Special Service Requests)
ANCILLARIES ( S E AT S / B A G G A G E / S P E C I A L S E R V I C E R E Q U E S T S )
Slide 79: Adding Seats
ADDING SEATS Ancillaries: 1. Cannot be held (so payment & EMDs must be issued immediately) 2. Are non-transferrable, non-exchangeable and non- refundable
Slide 80: Adding Seats: Seat Map
ADDING SEATS Hover over the seat map to view seat characteristics
Slide 81: Adding Seats: Payment
ADDING SEATS Select Payment option to complete adding of seat.
Slide 82: Adding Seats: EMD
ADDING SEATS Once payment goes through, agent will see EMD reflected under Order Details.
Slide 83: Adding Baggage
ADDING BAGGAGE Ancillaries: 1. Cannot be held (so payment & EMDs must be issued immediately) 2. Are non-transferrable, non-exchangeable and non- refundable
Slide 84: Adding Baggage: Select Sector
ADDING BAGGAGE 1. Once baggage has been added, the button will be Greyed out 2. Select a sector you wish to add baggage.
Slide 85: Adding Baggage: Select Weight
ADDING BAGGAGE Once selected, the price will be updated. Select the desired baggage weight (up to 100kg)
Slide 86: Adding Baggage: Payment
ADDING BAGGAGE Select Payment option to complete adding of baggage.
Slide 87: Adding Baggage: EMD
ADDING BAGGAGE Once payment goes through, agent will see EMD reflected under Order Details.
Slide 88: Adding Special Service Requests
ADDING SPECIAL SERVICE REQUESTS Special Service Requests: Agents can also indicate special service requests (SSR) under ancillaries
Slide 89: Adding Special Service Requests: Segments
ADDING SPECIAL SERVICE REQUESTS Agents can now select which segment to add the SSR to on the ancillaries page If agents want to add SSRs for multiple segments, they will need to select the other segments and repeat adding the SSR
Slide 90: Adding Special Service Requests: SSR Codes
ADDING SPECIAL SERVICE REQUESTS Special Service Requests: Select the relevant SSR and enter more details into the field if required • BLND – to request the Airline’s assistance to aid the Passenger as they are visually impaired • DEAF - to request the Airline’s assistance to aid the Passenger as th
Slide 91: Viewing of Fare Rules After Issuance
VIEWING OF FARE RULES AFTER ISSUANCE Previously, fare rules were only available at the point of booking. Fare rules can now be retrieved even after the booking has been issued on the order details page. (Coming Soon) Fare rules for imported bookings
Slide 92: Manual Reprice
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Slide 93: Manual Reprice of TST
MANUAL REPRICE OF TST Manual Reprice: Agents have the option to manually reprice TST before issuance. This can be done anytime after the booking is booked and held. Agents can first confirm the manual reprice before the new pricing is committed. Once pricing is committed there is no rollback to
Slide 94: Refund/Voiding of Tickets
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Slide 95: Refund of Tickets
REFUND OF TICKETS Please click Refund to proceed.
Slide 96: Refund of Tickets: Details
REFUND OF TICKETS Once a booking has been Refunded, agents will be not be able to click the order ID to view order details. Agents can view the following refund details post-refund: • Ticket number • Ticket status: RF • Settlement Authorisation Code (SAC) • Amount refunded Refunds can also be perf
Slide 97: Voiding of Tickets
VOIDING OF TICKETS Voiding done within the BSP Day, there will be no penalty fee. Void can only be done for the first issuance.
Slide 98: Reshop
RESHOP
Slide 99: Things to Take Note: Reshop
THINGS TO TAKE NOTE When using Reshop, please note the following details: 1. Refund/Reshop is subject to penalty fee waiver (if any). 2. No ability to key in waiver codes. 3. Please take note of the following considerations for Reshop: • If all segments unflown: - Reshop both segments or on a specif
Slide 100: Change of Bookings: Select Sector
CHANGE OF BOOKINGS Select the sector that you wish amend
Slide 101: Change of Bookings: Date or Class
CHANGE OF BOOKINGS Select the Date or Class or Both and Search.
Slide 102: Change of Bookings: Choose Fare Type
CHANGE OF BOOKINGS Select the necessary departure and arrival options of your choice. Choose Fare Type: Agent will be shown the lowest fare of the lowest RBD available in that fare family
Slide 103: Change of Bookings: Flight Price Page
CHANGE OF BOOKINGS Agent can review Flight Details/Fare Breakdown in the Flight Price page.
Slide 104: Change of Bookings: Fare Breakdown
CHANGE OF BOOKINGS Here you can see the fare breakdown and the fare difference if any.
Slide 105: Change of Bookings: Form of Payment
CHANGE OF BOOKINGS Select Form of Payment to complete Reshop.
Slide 106: Change of Bookings: New Ticket Issued
CHANGE OF BOOKINGS Once payment is confirmed, new Transaction ID (Ticket #) will be issued. Payment History will also show Reissue.
Slide 107: Reshop and Hold: Revalidation
RESHOP AND HOLD Agents can now reshop ticketed bookings without paying immediately. Please note that selecting “Reshop and Hold” changes the booking status to “On Hold”. Reshop will be committed and there is no reverting to the original itinerary. Revalidation (no ADC) Click “Confirm Reissue” to c
Slide 108: Reshop and Hold: Reissuance
RESHOP AND HOLD Reissuance After selecting “Reshop and Hold”, a new TTL will be generated which agent must issue ticket by • Once TTL expires inventory is lost and agent will need to make a new booking • (Coming soon) Display new TTL on order details TST will still only be valid up to 4 days • (Comi
Slide 109: Splitting of PNR
SPLITTING OF PNR Agents will be able to Split PNR for bookings AFTER ISSUANCE that have more than 1 pax. Agents can continue to service their bookings as separate PNRs after the PNR has been split. Select the passengers accordingly of which you would want split a PNR for. Selected names will be in t
Slide 110: Splitting of PNR: Parent Ticket
SPLITTING OF PNR The Parent’s ticket will be displaying it’s Original PNR and its “CHILD" order ID.
Slide 111: Splitting of PNR: Child Booking
SPLITTING OF PNR The Child’s booking will be displaying a New B and its “PARENT" order ID.
Slide 112: Viewing of eTicket
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Slide 113: View of eTicket
VIEW OF ETICKET Agents can click on the transaction ID to view the eTicket.
Slide 114: Resend eTicket
RESEND ETICKET Agents can resend eTickets after issuance by clicking “Email eTicket” on Order Details page. Select between the following emails as the recipient email 1. Your registered AGENT 360 email 2. Agent email entered in booking (if different from #1) 3. Pax email entered in booking Recipient
Slide 115: Name Truncation
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Slide 116: Things to Take Note: Name Truncation
THINGS TO TAKE NOTE 1. Max 59 characters 2. System will count the number of characters in the pax name as well as the date of birth. 3. Sometimes names get truncated by ARD as there is character limit on pax names but it doesn't affect check-in 4. Name truncation is not new to NDC, today for SAA, GD
Slide 117: Cross-Channel Servicing
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Slide 118: Things to Take Note: Cross-Channel Servicing
THINGS TO TAKE NOTE When performing Cross-Channel Servicing, please note the following details: 1. Agents can import any NDC PNR into AGENT 360, provided the ticket has been issued and settled with BSP Cash, BSP Card or Direct Credit Card. 2. Refund, Reissuance, Revalidation, Split PNR and adding of
Slide 119: Cross-Channel Servicing
CROSS-CHANNEL SERVICING • Currently, NDC bookings can only be serviced using the same platform it was originally booked in • AGENT 360 allows travel agents who make NDC bookings outside AGENT 360 to service them using AGENT 360 • Agents will be able to import a PNR made outside of AGENT 360 into the
Slide 120: Cross-Channel Servicing: Import PNR
CROSS-CHANNEL SERVICING 1. Go to Order Management 2. Select Orders, 3. Select Import PNR
Slide 121: Cross-Channel Servicing: Validation
CROSS-CHANNEL SERVICING AGENT 360 will validate if: 1. PNR is a NDC PNR 2. Booked using the same IATA
Slide 122: Viewing of Orders & Reports
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Slide 123: Viewing Orders
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Slide 124: Viewing Report (Booking)
VIEWING REPORT (BOOKING) Switch between Agency list and Pagination list
Slide 125: Viewing Report (EMD)
EMD Report Search by date 2021.09.01 ATA NUMBER ‘ORDER ID ses00074 505185021985, Bookings EMD Ticket ORDER REFERENCE > 2021-11-12 x EMD NUMBER ORDER REFERENCE TOTAL CURRENCY STATUS USER reascz0saya3 sen 2010 S60 Over ashrinahhoondal@singaporesiccomsg Dowie Rep ISSUED DATE PASSENGER NAME 08 Sep 2021
Slide 126: Viewing Report (Ticketing)
VIEWING REPORT (TICKETING) Switch between Agency list and Pagination list
Slide 127: Viewing of Flight Schedule Changes
VIEWING OF FLIGHT SCHEDULE CHANGES
Slide 128: Flight Schedule Changes
FLIGHT SCHEDULE CHANGES If there is an order change, there will be a notification in the widget. If there is a schedule change, no change to the status. If there is a flight cancellation, the status in the PNR will reflect as UN & pax will be automatically booked on the next available flight In a nu
Slide 129: Syncing AGENT 360 with Agency Mid/Back-Office Accounting Systems
NEW! SYNCING AGENT 360 WITH AGENCY MID/BACK-OFFICE ACCOUNTING SYSTEMS
Slide 130: Sync with Agency Accounting System
SYNC WITH AGENCY NEW! ACCOUNTING SYSTEM • To sync AGENT 360 transactions with agents’ mid/back- office systems, an accounting JAR file needs to be first set- up. • Under Accounting > Accounting System, agents can follow the step-by-step guide to download and run the Accounting JAR file in Java. • SQ
Slide 131: Summary
SUMMARY 17/1/2023 131
Slide 132: In a Nutshell
IN A NUTSHELL Prime Bookings 1. One-way Ancillaries 1. Chargeable seats 2. Round-trip 2. Excess Baggage 3. Open-jaw 3. Special Service Requests 4. Multi-city (up to 6 bounds) Fare Types 1. Market Fares Servicing 1. Service Request Forms (name correction, 2. Private/Corporate Fares reissuance, refund
Slide 133: Contact Support
CONTACT SUPPORT If Agent have feedback for us for the following: Agents can reach out to us via the following platform: Submit via AGENT 360 Feedback form located at the bottom of AGENT 360 General feedback or compliments website. Email: agent360_feedback@singaporeair.com.sg with: 1. Description of
Slide 134: Thank You!
THANK YOU! Please reach out to your station facilitators for questions or clarifications. 17/1/2023 134
Singapore Airlines — Investor Presentation (December 2022) on 6ix