HCL Technologies Limited · NSE:HCLTECH
HCL Technologies — Fact Sheet (May 2022)
7 slides from HCL Technologies's fact sheet, May 2022
Slide 1: Digital Transformation in Customer Service
INCLUDE IC D AWARD-WINNING PH A G R MICROSOFT PARTNER O F IN 5 STAGE PROCESS Customer Service Implementation Maturity Model DIGITAL TRANSFORMATION IN CUSTOMER SERVICE HCL FUNDAMENTALLY TRANSFORMS YOUR ENTIRE SERVICE DELIVERY MODEL
Slide 2: HCL is an award-winning Microsoft partner with a proven track record
HCL is an award-winning Microsoft partner with a proven track record for excellence in Customer Service digital transformations using technology from the Microsoft stack. Naturally, our solutions are built on Dynamics 365 Customer Service and Microsoft Power Platform. We extend the capabilities of e
Slide 3: The HCL Customer Service Implementation Maturity Model
The HCL Customer Service Implementation Maturity Model Our model is a five-stage process spanning three overarching objectives, as shown: THREE OBJECTIVES EFFECTIVE CHANGE ORGANIZATIONAL EMPHASIZE END USER MANAGEMENT ALIGNMENTS & END CUSTOMER STAGE STAGE STAGE STAGE STAGE 1 Understand 2 Think BIG, 3
Slide 4: Think BIG, Start Small; Growth with Sure Steps
STAGE 02 Think BIG, Start Small Here, we begin Plan for success Standardize the target the transformative operative model work. A collaborative environment is critical to success, so this Define data and Determine data and security models security models is where we deploy full Microsoft Teams integ
Slide 5: Analyze and Automate; Learn and Plan for Improvement
STAGE 04 Analyze and Automate Here, we simplify • Create extended Dynamics 365 reports and streamline through and dashboards automation and • Create Excel Templates implementation. • Implement customer sentiment analysis • Build out Power BI reports and dashboards • Implement Power Virtual Agents (C
Slide 6: Explore the Benefits
Explore the Benefits Of the HCL Customer Service Implementation Maturity Model Your contact center is the primary customer-facing hub of your organization. Its transformation under the 18% guidance of HCL and the application of our Customer Service Implementation Maturity Model is truly breathtaking
Slide 7: Ready to Get Started?
Ready to Get Started? As an award-winning Microsoft partner with a dedicated internal Microsoft business unit, HCL is tightly coupled with Microsoft in terms of product development. In the Customer Service arena, especially, we’re in lockstep with Microsoft’s sellers and IP developers. To learn more