Niva Bupa Health Insurance Company Limited · NSE:NIVABUPA
Niva Bupa Health Insurance — 9M FY2025 Earnings Presentation
29 slides from Niva Bupa Health Insurance's earnings presentation, Feb 4, 2025
Slide 1: Cover letter to stock exchanges on earnings call presentation
February 04, 2025 Ref: NIVABUPA/EQ/2024-25/27 To, National Stock Exchange of India Limited BSE Limited Exchange Plaza, C-1, Block G Phiroze Jeejeebhoy Towers Bandra Kurla Complex, Bandra (E), Mumbai – 400 051 Dalal Street, Mumbai – 400 001 Symbol: NIVABUPA Scrip Code: 544286 Sub: Presentation of Ear
Slide 2: Investor Presentation 9M'FY2025
Investor Presentation 9M’FY2025
Slide 3: Disclaimer
Disclaimer The contents of this presentation are for informational purposes only. The contents are intended, but not guaranteed, to be correct, complete, or absolutely accurate. This presentation may contain certain words or phrases which are not statements of historical facts and may be described a
Slide 4: Our Purpose
OUR PURPOSE To give every Indian the confidence to access the best healthcare Notes: 3
Slide 5: Executive Summary Q3'FY25 | 9M'FY25
Executive Summary Q3’FY25 | 9M’FY25 (₹ in Crores) GWP GWP Profit/(Loss) After Tax Profit/(Loss) After Tax (Without 1/n) (With 1/n) (I-GAAP) (IFRS) Q3’FY25 9M’FY25 Q3’FY25 9M’FY25 Q3’FY25 9M’FY25 Q3’FY25 9M’FY25 ₹1,769.8 ₹5,011.3 ₹1,442.1 ₹4,683.6 ₹13.2 ₹7.4 ₹60.0 ₹119.5 25.3% 30.2% 2.1% 21.7% 189.1%
Slide 6: Agenda
Agenda Our Strategy Financial Performance
Slide 7: Our Strategy
Our Strategy 1 2 3 4 5 6 Building a Disciplined Multi-Channel & Granular, Growth Technology & Underwriting & Health Partner of Diversified Focus on Talent Oriented and Analytics Driven Claims Choice for Distribution with Management & Profitable Health Business Model Management, Customers Emphasis on
Slide 8: Key Performance Indicators (1/3)
Key Performance Indicators (1/3) Particulars Unit FY2023 FY2024 9M’FY2024 9M’FY2025 Gross Written Premium1 (GWP) (₹ in Crores) 4,073.0 5,607.6 3,848.1 4,683.6 Net Written Premium (₹ in Crores) 3,183.1 4,421.0 3,039.0 3,697.3 Net Earned Premium (₹ in Crores) 2,662.8 3,811.2 2,593.2 3,367.0 Profit/(Lo
Slide 9: Key Performance Indicators (2/3)
Key Performance Indicators (2/3) Particulars Unit FY2023 FY2024 9M’FY2024 9M’FY2025 Retail Health GWP (₹ in Crores) 2,969.7 3,839.7 2,585.1 3,136.0 Retail Health Market Share % 8.4% 9.1% 9.0% 9.6% Retail Health Accretion Market Share % 17.3% 12.9% 11.8% 13.4% Number of Active Lives Insured at the en
Slide 10: Key Performance Indicators - Without 1/n (3/3)
Key Performance Indicators - Without 1/n (3/3) Particulars Unit FY2023 FY2024 9M’FY2024 9M’FY2025 Gross Written Premium1 (GWP) (₹ in Crores) 4,073.0 5,607.6 3,848.1 5,011.3 Combined Ratio % 97.2% 98.8% 103.2% 100.9% Claims Ratio % 54.1% 59.0% 63.1% 61.1% Expense Ratio % 43.2% 39.8% 40.1% 39.8% Retai
Slide 11: Building a Granular, Growth Oriented and Profitable Health Insurance Franchise
1 Building a Granular, Growth Oriented and Profitable Health Insurance Franchise Product Mix Retail Health GWP & Market Share (By GWP) (₹ in Crores) 8.4% 9.1% 9.0% 9.6% 2.1% 2.0% 2.0% 2.3% 25.0% 29.3% 29.5% 30.9% 30.8% 21.3% 3,839.7 3,136.0 2,585.1 72.9% 68.5% 67.2% 67.0% 2,969.7 FY2023 FY2024 9M'FY
Slide 12: Comprehensive Portfolio of Innovative Health Insurance Products
Comprehensive Portfolio of Innovative Health Insurance Products Across All Stages 2 of the Customer Lifecyle DISEASE WELLNESS FOCUSED MILLENNIALS SENIOR CITIZEN MANAGEMENT MASS MARKET MASS AFFLUENT TIERED NETWORK HEALTH PULSE EMBEDDED ADVISORY RIDER All Retail Products HEALTH PLUS HEALTH PLUS AFFLUE
Slide 13: Enabling Access to a 360° Health and Wellness Ecosystem Platform
Enabling Access to a 360° Health and Wellness Ecosystem Platform, Providing a 2 Holistic Customer Health Proposition HEALTH OFFERINGS WELLNESS OFFERINGS ABC Home delivery of medicines Activity tracker Curated products offering Booking individual diagnostic discounts if a minimum step tests with home
Slide 14: We Measure NPS Across Touch Points
We Measure NPS Across 35 Touch Points and are Focused on Continuously 2 Improving Customer Experience 1 Weighted Episodal NPS Claims Cashless Discharge NPS 66 53 63 50 62 38 FY2023 FY2024 9M'FY2025 FY2023 FY2024 9M'FY2025 Weighted Episodal NPS for 9M’FY2025 stands at +53 which is +3 points higher
Slide 15: Multi-Channel & Diversified Distribution with Emphasis on Digital Sales
3 Multi-Channel & Diversified Distribution with Emphasis on Digital Sales Diversified Channel Mix with Strong Focus on Growing High Value Channels Pan-India Presence 9M’FY2025 (%) Banks and Other Corporate Agents 212 Branches (+1 in Q3’FY25) Individual Agents 0.6% 12.2% Corporate Agent - 29.7% Banks
Slide 16: Our Technology Enables us to Serve Customers Anywhere, Anytime
4 Our Technology Enables us to Serve Customers Anywhere, Anytime Digital Self-Serve Capabilities Insta Assist and One-Click Claim Submission Cia Chatbot Renewal Support Submit Claim Submit Claim Renew policy ABC 90.8% renewals 99.9% new policies applied 89.5% cashless claims 91.0% claims submitted c
Slide 17: Our Value Chain is Significantly Automated with Analytics
Our Value Chain is Significantly Automated with Analytics Embedded into 4 Operations Partner Onboarding Customer Sourcing Underwriting Claims Management Policy Renewal 99.9% 91.0% 90.8% Modular API based New policies applied Rule based automated Digital claims submission Policy renewal without partn
Slide 18: Disciplined Underwriting and Business Selection Through LTV-Based Approach
5 Disciplined Underwriting and Business Selection Through LTV-Based Approach CUSTOMER CLAIMS Product-to-customer, segment- PROFILE EXPERIENCE to-channel mapping COST OF LOCATION Identify opportunities for upsell ACQUISITION or cross-sell to customers with high LTV Follow-Up Rating Action RISK PERCEP
Slide 19: Our Multi-Pronged Claims Management Strategy
5 Our Multi-Pronged Claims Management Strategy Developing Partnerships and Strengthening Relationships with Network Hospitals 1 Expansion of Network of Preferred Partner Network (PPN) Hospitals Auto Adjudication 2 Paperless Auto Adjudication Portal for Health Insurance Claims Processing Robust Fraud
Slide 20: Growing Hospital Network and PPN Hospitals
Our Growing Hospital Network and PPN Hospitals Helps Improve Customer 5 Satisfaction Levels While Improving Control on Cost of Claims Rapidly Growing Network of Hospitals (#) Rapidly Growing Preferred Partner Network (#) 9 20 35 10,460 10,299 455 10,005 326 PPN claims 8,562 contribution in 201 PPN c
Slide 21: Our Domain Knowledge and Experience in Claims Cost Management
5 Our Domain Knowledge and Experience in Claims Cost Management End-to-End Cashless Claims Auto Adjudication Retail Health Claims Cost Index1 I CAGR2 - 6.6% 144 140 PROVIDER CREATES CLAIMS: PAYABILITY CHECK: 128 130 UPLOADS DOCUMENT APPROVED 123 100 101 TARIFF APPLICATION: ALL RULES CHECKED APPROVED
Slide 22: Focus on Talent Management & Execution
6 Focus on Talent Management & Execution 2021 2022 2023 2024 2025 21
Slide 23: Agenda
Agenda Our Strategy Financial Performance
Slide 24: Financial Performance
Financial Performance Gross Written Premium (GWP) Combined Ratio (₹ in Crores) 5,607.6 Combined 97.2% 98.8% 103.2% 105.0% 100.9% Ratio 4,683.6 4,073.0 39.8% 3,848.1 Expense 39.8% 40.1% 41.6% Ratio 43.2% Claims 63.1% 63.4% 61.1% 59.0% Ratio 54.1% FY2023 FY2024 9M'FY2024 9M'FY2025 FY2023 FY2024 9M'FY2
Slide 25: Reconciliation from I-GAAP to IFRS
Reconciliation from I-GAAP to IFRS Particulars (₹ in Crores) FY2023 FY2024 9M’FY2024 9M’FY2025 Profit After Taxes as per I-GAAP 12.5 81.9 (75.2) 7.4 IFRS Adjustments Insurance Contracts [IFRS-17] 13.8 68.7 145.8 168.9 Leases [IFRS-16] (3.2) (3.0) (2.4) (1.2) Financial Instruments [IFRS-09] (1.7) 3.5
Slide 26: Robust Approach to Investment Management Resulted in Strong AUM Growth and Yield
Robust Approach to Investment Management has Resulted in Strong Growth in AUM and Yield AUM Growth Breakup by Ratings (₹ in Crores) % of Book Value of Debt Securities| 9M’FY2025 6.6% 6.7% 7.1% 7.4% 7,310.7 30.7% 5,458.2 3,366.1 63.6% 2,401.3 5.7% FY2022 FY2023 FY2024 9M'FY2025 AAA Rated AA / AA+ Sov
Slide 27: Appendix
Appendix
Slide 28: Glossary
Glossary API - Application Programming Interface PA - Personal Accident App - Application PAT - Profit After Tax AUM - Assets under Management PB - Policy Bazaar Avg - Average PBT - Profit Before Tax BMI - Body Mass Index PPN - Preferred Partner Network CAGR - Compounded Annual Growth Rate RBI - Res
Slide 29: Thank You
Thank You
Niva Bupa Health Insurance Company — 9M FY2025 Earnings Presentation on 6ix