Banco Santander (brasil) S.a. · BMFBOVESPA:SANB3
Banco Santander (brasil) — Q1 2022 Earnings Presentation
24 slides from Banco Santander (brasil)'s earnings presentation, Nov 13, 2023
Slide 1: Results 1st Quarter 2022 (BR GAAP)
RESULTS 1 S T Q U A RT E R 2 0 2 2 (BR GAAP)
Slide 2: Disclaimer
Disclaimer This presentation may contain certain forward-looking statements and In addition to factors identified elsewhere in this presentation, the following information pertaining to Banco Santander (Brasil) S,A, (“Santander Brasil”) and factors, among others, may cause actual results to differ m
Slide 3: Our ability to anticipate trends
Our ability to anticipate trends Loan Portfolio (Total) Reassessing higher risk 4Q21 vs 1Q22 vs portfolios since 4Q21, due 3Q21 4Q21 to macro conditions: -Higher inflation and rates; +2.8% -1.6% -0.6% -Weak GDP; ex- FX -Impact on disposable -2.6p.p. income Financial system +5.4% Solid business Growt
Slide 4: The Best Financial Services Consumer Company in Brazil
the Best Financial Services Consumer sustaining our ambition to be Company in Brazil SANTANDER 4
Slide 5: Focus on four interconnected pillars: Customer centricity
We will incorporate the Designing strong and Developing dynamic and customer-advocacy more integrated personalized pricing models mindset into sales channels based on more intelligent CRM Customer everything we do data and segmentation centricity Client experience Improving our Shifting our orientat
Slide 6: Focus on four interconnected pillars: Integrated sales channels
Omni-channel approach Digital channel Remote sales channel Focus on four Aim to build the best sales platform key pillar for our from “customer Sales integrated, multi- support” to powerful interconnected channels in Brazil channel offering cost-efficient sales Distribution channel pillars: Integrat
Slide 7: Agenda
Agenda Strategic 1Q22 Results Takeaways Update Highlights 7
Slide 8: Consistently high profitability, generating benchmark shareholder returns
Shareholders Customers People Communities Loan Portfolio R$ 455Bi +7% YoY ROAE 21.3% 20.6% 20.7% Revenues R$ 19Bi +4% YoY Dividend Yield 8.0% 5.6% Consistently Efficiency 2.4% high profitability, 36.0% generating 1T20 1T21 1T22 +1.8 p.p. YoY Div/Share benchmark R$ shareholder 0.80 0.24 0.45 returns
Slide 9: Consistently adding more clients
Shareholders Customers People Communities Consistently adding more clients Customers Revenues accelerating our (million) per Customer YoY client acquisition 5.8million YoY 54.8 Thousands/month 53.4 +7% YoY 940.6 +69% YoY 49.0 632.4 8.3 556.8 +133% YoY 271.3 7.9 +12% YoY 6.6 Mar/21 Mar/22 Total Digit
Slide 10: Enhanced customer experience boosts loyalty and profitability per customer
Shareholders Customers People Communities Enhanced customer experience boosts loyalty and profitability per customer + active customers + loyalty Customers with 6 or more products Revenue 70%+ Account for 27% of all become active customers active customers from loyal within four months (+4 p.p. YoY)
Slide 11: Serving our customers whenever and wherever they want
Sales Shareholders Customers People Communities channels Serving our customers whenever and wherever they want Physical channel Digital channel Remote channel External channel our stores our apps sales and our expanded post-sales hubs footprint 15million 517million 20million Available in 2,020 flow
Slide 12: Offerings targeting each customer profile
Innovation Shareholders Customers People Communities and capital Offerings targeting each customer profile, as evidenced by the commercial activity Products sold in retail #Amount millions +25% 10.3 Cards Toro Desendivida 8.2 R$82Bi 1Q22 +90k customers Addressing our customers’ needs Total turnover
Slide 13: Improved end-to-end journey
Innovation Shareholders Customers People Communities and capital Improved end-to-end journey focus on productivity and speed Capacity Process Quick Simplification Delivery Cloud Volume Digital Lead 76% 10Bi origination of our transactions/month time operations +13% YoY -20% YoY 74% (from 22 to 18 of
Slide 14: Customer centricity as a foundation for our growth
Customer Shareholders Customers People Communities centricity Customer centricity as a foundation for our growth NPS 57 points 11million Conversion Revenue from annual rating from detractor a loyal and requests to promoter promoter customer daily measurements +78% all sales channels Revenue all prod
Slide 15: Unique culture, represented by our people and recognized by the market
Culture Shareholders Customers People Communities Unique culture, represented by our people and recognized by the market Diversity & Inclusion Culture & Leadership Ambition 31.1% 27.8% 27.3% +2.9k (+13% YoY) 72.6% Women in Black 40% Women in board courses held administered by leadership roles employ
Slide 16: Transforming society through our people
Shareholders Customers People Communities Transforming society through our people Ambitions Progress Target Carbon neutral since 2010 E Largest urban photovoltaic generation plant Eradication of single-use plastic consumption R$280 million + of loans granted to sustainable 100% of internal energy cu
Slide 17: Agenda
Agenda Strategic 1Q22 Results Takeaways Update Highlights 17
Slide 18: Results 1Q22
Results recurring (R$ milhões) (R$ million) 1T22 1Q22 1T21 1Q21 1T22 1Q22x x1T21 1Q21 4T21 4Q21 1T22 xx 4Q21 1Q22 4T21 Margem financeira Net Interest bruta Income 13.941 13,938 13.426 13,426 3,8% 3.8% 14.150 14,150 -1,5% -1.5% Comissões Fees 4.617 4,617 4.367 4,367 5,7% 5.7% 4.980 4,980 -7,3% -7.3%
Slide 19: NII
NII Driven by customers NII on both yearly and quarterly basis (R$ million) 1Q22 1Q22 x 1Q21 1Q22 x 4Q21 Customers 13,854 29.6% 12.9% Product NII 13,161 24.8% 8.7% Volume 471,153 10.6% 0.5% Spread (p.a.) 11.3% 1.29 p.p 1.09 p.p Market activities 84 -96.9% -95.5% Net Interest Income 13,938 3.8% -1.5%
Slide 20: Portfolio, Capital, Liquidity/funding
Portfolio (R$ billion) 5% Aligned with our reading of the macro scenario -3% Mar/22 x Mar/22 x (R$ million) Mar/22 462.7 455.2 Mar/21 Dec/21 424.8 13.3% 13.6% Individuals 212,347 19.0% 1.0% 13.0% Consumer finance 64,826 6.0% -0.7% 30.6% 27.2% 25.5% 67% Portfolio mar/22 SMEs² 61,890 12.2% 0.7% 14.1%
Slide 21: Fees and Costs
Fees Costs Higher transactionality YoY and seasonal effect Impacted by inflation and QoQ. Cards were the highlight 1% decrease QoQ (R$ million) 1Q22 1Q22 x 1Q21 1Q22 x 4Q21 General expenses (R$ million) Cards 1,329 27.7% -13.7% 12-Month Inflation Current account 958 -0.2% 5.0% at 11.3% +11% Insuranc
Slide 22: Portfolio quality under control
Portfolio quality under control, with a previously anticipated deterioration in NPL due to the macroeconomic backdrop and mix NPL Ratios Allowance for loan losses (R$ million) and Cost of credit 15 - 90 Days 3.5% 5.7% 6.0% 5.9% 2.6% 2.8% 5.2% 5.0% 5.0% 4.8% 3,693 4,612 3,161 4.1% 4.1% 3.6% 4.2% 3.3%
Slide 23: Agenda
Agenda Strategic 1Q22 Results Takeaways Update Highlights 23
Slide 24: Takeaways
Takeaways To be the Best Financial Services Consumer Company in Brazil Focus on four interconnected pillars: Customer centricity Culture Integrated sales channels Innovation and capital incorporate the customer-advocacy a truly horizontal culture, where aim to build the best sales platform in a cont
Banco Santander (Brasil) — Q1 2022 Earnings Presentation on 6ix