Text S.a. · GPW:TXT
Text — LiveChat Software — Q1 2021/22 Earnings Presentation
30 slides from Text's earnings presentation, August 2021
Slide 1: LiveChat Software Investor Presentation
LiveChat Software Investor Presentation August 2021
Slide 2: Vision
Vision Customer communication without barriers
Slide 3: Mission
Mission Help people and businesses communicate better and fully express themselves
Slide 4: Company overview
will Company overview
Slide 5: Key facts
Key facts • Global SaaS business (ca 40% of MRR generated in the United States, less than 2% in Poland). • B2B subscription revenue model (non-recurring revenue <5% of MRR). • Four products (LiveChat, ChatBot, HelpDesk, KnowledgeBase) with premium customer service and its own marketplace. • Unique c
Slide 6: LiveChat history
LiveChat history 1K+customers EBITDA+ of ChatBot 63% of shares Positive result and 30K First taken over by for the first time Debut on Warsaw Customers in Launch customers of customers GG Network S.A. in history Stock Exchange 150 countries of ChatBot LiveChat! LiveChat LiveChat Sp. z o.o. Software
Slide 7: Products
Products LiveChat ChatBot HelpDesk KnowledgeBase customer service platform platform to build and launch ticketing system for teams a tool for gathering knowledge allowing for a contact with human conversational chatbots without and sharing all the answers with agent across all channels and coding cu
Slide 8: Clients
Clients 33 000+ 2 000+ 150+ 25+ Clients of LiveChat Clients of ChatBot countries Companies from ‚Fortune 500’ List 8
Slide 9: Geography (MRR split)
Geography (MRR split) @ North America @ UK @ Australia “> Poland @ Others
Slide 10: Annual revenues (in PLN mn)
Annual revenues (in PLN mn) *revenues for fiscal years ended March 31 10
Slide 11: Maintained high profitability
Maintained high profitability Net profit and net profit margin (PLN mn,%) EBITDA and EBITDA margin (PLN mn, %) *revenues for fiscal years ended March 31 11
Slide 12: Dividend
Dividend Dividend paid (PLN mn) Dividend per share (PLN) According to the current dividend policy described in the Company’s issuing prospectus, the Managing Board of LiveChat Software S.A. will be recommending to the Annual General Meeting to pay out highest possible part of the profit for the spec
Slide 13: Team
Team of 230 Meet us at www.livechatinc.com/team 13
Slide 14: Shareholders
Shareholders*: * According to the shareholders’ notifications received by the Company and other public data from the Polish pension funds’ reports as of 31 December 2020 14
Slide 15: Key events
Key events ✔ 33k paid customers Company ✔ New features and integrations: official API WhatsApp integration ✔ USD 4+ mn of MRR (March 2021) ✔ Completed migration to LiveChat 3.0 ✔ Strengthening the team 📫 222 persons at the end of Q1 2021/22 FY vs 174 a year earlier 📫 New CXOs (From May 2020, we ✔…
Slide 16: Sales Team
Sales Team We continue building the sales department. During Q1 FY we closed various enterprise deals, many of which were multi-product deals, including: ✔ European company that offers IT and consulting services, ✔ doubling the value of cooperation with a renowned university in the USA, ✔ the change
Slide 17: LiveChat in times of pandemic
LiveChat in times of pandemic ✔ No negative effect on our projects. ✔ New online recruitment system introduced. ✔ More intensive recruitment outside Wroclaw. ✔ Events such as „Side Project Day” and „LiveChat Academy” held online. ✔ HQ re-opened in July due to the worsening of epidemic situation in P
Slide 18: Financial results
will Financial results
Slide 19: Quarterly revenues (in USD mn)
Quarterly revenues (in USD mn) as reported in reports on preliminary results 19
Slide 20: MRR (in USD mn)
MRR (in USD mn) At the end of given month 20
Slide 21: KPIs
KPIs LiveChat (number of customers) We have noted a significant increase in the number of trials since mid-March. Despite the initial high churn, this translated into an increase in the rate of building the customers’ base. At the end of Q1 2021/22 the number of LiveChat clients grew to 33,358. 21
Slide 22: KPIs
KPIs ARPU of LiveChat (in USD) Changes in pricing model introduced in January 2020 and other initiatives are expected to have positive impact on ARPU in the coming quarters. 22
Slide 23: KPIs
KPIs LiveChat (in USD) *Initial Sale ARPU (or Avarage Sale Price) is the average MRR of new customers at the moment they convert to a paid account). ARPU supported by: - new pricing model and higher sale price, - upselling, - structure of churn (customer churn higher than MRR churn). 23
Slide 24: KPIs
KPIs ChatBot (number of paying customers) The number of ChatBot customers exceeded 1.000 in January 2020. At the end of March 2021, ChatBot had 1.874 active and paying clients. 24
Slide 25: KPIs
KPIs ChatBot (USD) The visible increase in the sale price is the effect of introducing new subscription plans. 25
Slide 26: Financial results (PLN mn)
Financial results (PLN mn) +17.5% +32.2% +31.6% 26
Slide 27: Cash Position (PLN mn)
Cash Position (PLN mn) On August 18 The AGM decided to allocate PLN 95 017 500 for the payment of dividend to shareholders. 27
Slide 28: Revenue split
Revenue split PLN 2019/20 2020/21 Change Q1 2020/21 Q1 2021/22 Change 128 449 908 170 639 297 +32.8% 40 283 433 45 875 803 +13.9% LiveChat* 2 292 796 7 102 308 +209.8% 1 249 491 2 445 033 +95.8% ChatBot 23 659 1 268 866 +5263.1% 94 617 588 584 +525.5% HelpDesk *Including: Marketplace and Knowledgeba
Slide 29: Pricing policy
Pricing policy LiveChat - pricing based on the number of agents – full pricing HERE ChatBot pricing – pricing based on the number of bots used – full pricing HERE 29
Slide 30: Investor Relations and Disclaimer
INVESTOR RELATIONS ir@livechat.com Find out more: EN: investor.livechatinc.com DISCLAIMER This document may include forward-looking statements. Because such statements deal with future events, they are subject to various risks and uncertainties. The Company undertakes no obligation to revise or upda