Slide 1: Safe Harbor Disclosure
Safe Harbor Disclosure This presentation may contain forward-looking statements. Readers are cautioned not to place undue reliance on forward-looking statements, which speak only as of the date that they are made and which reflect management's current estimates, projections, expectations or beliefs
Slide 2: Vision for Sales & Marketing Excellence
Vision for Sales & Marketing Excellence Be the preferred partner for diagnostic information services to key segments through sales and marketing excellence #1 in key physician and hospital call points Preferred partner to health plans and their employer customers Deliver innovative solutions to ACOs
Slide 3: One sales organization, centrally led, and focused on local customer needs
Key to Success #1: One sales organization, centrally led, and focused on local customer needs Fully Integrated Sales Organization Past: multiple independent teams Present: single integrated team Sales Organization o Single management o Incentives to collaborate o Speed of execution o Critical mass t
Slide 4: World-Class Management Discipline around Processes, Tools and Measurement
Key to Success #2: World-Class Management Discipline around Processes, Tools and Measurement World-class Management Discipline o Identify best practices o Roll-out standards o Instill discipline Processes Tools Measurement o Track sales operations metrics (e.g. reach, frequency, calls per day) o Qua
Slide 5: Build a virtuous circle of talent acquisition and retention, and instill a winning culture
Key to Success #3: Build a virtuous circle of talent acquisition and retention, and instill a winning culture Quality People and Winning Culture Quality People Build a virtuous circle of talent acquisition, development and retention Winning Culture o Focus on patient care o Anticipate client needs o
Slide 6: Key Takeaways
Key Takeaways o Sales and Marketing excellence will propel Quest Diagnostics to new heights o Our customers will feel the benefits of these changes: - A fully integrated sales organization will enable a high degree of focus on the needs of individual customer segments, and a deeper local presence -
Slide 7: Key Takeaways
Key Takeaways * Sales and Marketing excellence will propel Quest Diagnostics to new heights * Our customers will feel the benefits of these changes: — A fully integrated sales organization will enable a high degree of focus on the needs of individual customer segments, and a deeper local presence —