Mondelez International, Inc. · NASDAQ:MDLZ
Mondelez International — Technical Presentation (June 2021)
47 slides from Mondelez International's technical presentation, June 2021
Slide 1: Supplier Quality Expectations (SQE) 2020 Version - Introduction to MEU Suppliers
MONDELEZ INTERNATIONAL SUPPLIER QUALITY EXPECTATIONS (SQE) 2020 VERSION INTRODUCTION TO MEU SUPPLIERS JUNE - 2021 ondeléz M International ad SNACKING MADE RIGHT
Slide 2: Quality Coordinators by Supplier Category
Antonina Marco Valentyna Bob Helena Perovska Bosi Kasyanova Petré Straniec Flavours Fruits & Raisins Food Additives Egg UA based suppliers Packaging suppliers Fats & Oils Salt Flour & Cereals Chemicals (APIs) Emulsifier and greasing Sugars & Starches Yeasts agents Polyols & High Intense Colours Gum
Slide 3: Webinar objectives
• Introduce the 2020 MDLZ Supplier quality expectations manual to MEU suppliers • Highlight the changes from the previous version • Raise implications for suppliers & Traders
Slide 4: Webinar ground rules
• You are in a broadcast and are anonymous to other participants • You cannot speak but can ask questions in the Q&A box • We will answer questions during the broadcast, If your question is not answered during the session, please contact us via email and we will respond to you after the session • Yo
Slide 5: Introduction
INTRODUCTION
Slide 6: Supplier documents available in the MDLZ supplier portal
Supplier Processing Expectations Supplier Processing Expectations Fruit and Vegetable Products Supplier Processing Expectations Processing Expectations Processing Expectations Dairy Products Cocoa Supplier Tree Nut/Peanut/Seed Eggs Supplier Supplier Quality Expectations Processing expectations Suppl
Slide 7: Why a new SQE revision? Process and changes
1. Why a new SQE Revision/Updates? 2. What is the process? 3. What are the changes Vs. previous revision? Supplier Quality Expectations Manual
Slide 8: Why a new SQE Revision/Update?
1. Why a new SQE Revision/Update? ➢ Current SQE revision issued in 2013 ➢ Challenge the current content Vs. Internal MDLZ quality policies ➢ Incorporate learnings from specific supplier management situations ➢ Simplify, reduce where possible for certain areas ➢ Focus on other areas Supplier Quality
Slide 9: What is the process followed?
2. What is the process followed ? ➢ Cross functional team review across the globe (SME, SQ, Auditing) SQE Core Team Approval SQE Section SME Section Review Review Test & Learn Publish Allocation E2E Q leader Section SME Supplier Quality, Selected suppliers Global Audit Global SQ Dir. SC Quality Audi
Slide 10: What are the main changes vs. previous revision?
3. What are the main changes Vs. previous revision? ➢ 2 new sections added : • Quality & Food Safety Culture • Food fraud ➢ Focus areas : • Trader management • Allergens • Maintenance • CAPA and QN management • Hold & Release • Control of Non-conforming Product Supplier Quality Expectations Manual
Slide 11: Main changes vs. SQE 2013
MAIN CHANGES sae ZA VS. SQE 2013 hat is changing?
Slide 12: SQE chapter overview and change classification
Major: Requirements have been changed and will require supplier procedure change and/or potential capital investment Minor: Wording has changed, been simplified or further reiteration has been given New: New section in 2020 version CHAPTER PAGE CHAPTER PAGE 1 INTRODUCTION 3 7 PLANNING AND REALIZATIO
Slide 13: New Sections
NEW SECTIONS
Slide 14: New sections in 2020 version
New: New section in 2020 version CHAPTER PAGE CHAPTER PAGE 1 INTRODUCTION 3 7 PLANNING AND REALIZATION OF SAFE PRODUCTS 14 1.1 For brokers, Distributors, Traders 3 7.1 Specification Compliance and Contract Review 14 2 CONFIDENTIALITY 3 7.2 Incoming Materials: Supply Chain Quality Management 15 3 MON
Slide 15: Food Safety & Quality Culture
• The Supplier shall have a program to improve food safety & quality culture • No dedicated section to Food • The supplier should be able to safety & Quality culture demonstrate the program efficiency • Suppliers not measured/assessed • Efficiency can be measured through on their culture program eng
Slide 16: Food Fraud
• The Supplier shall have a system in place to minimize the risk of procuring potentially adulterated raw materials • The supplier should ensure all products • No dedicated section to Food descriptions and claims are legal, accurate and Fraud verified • Vulnerability assessment shall be completed an
Slide 17: Sections with Major Changes
SECTIONS WITH MAJOR CHANGES
Slide 18: Sections with major changes
Major: Requirements have been changed and will require supplier procedure change and/or potential capital investment CHAPTER PAGE CHAPTER PAGE 1 INTRODUCTION 3 7 PLANNING AND REALIZATION OF SAFE PRODUCTS 14 1.1 For brokers, Distributors, Traders 3 7.1 Specification Compliance and Contract Review 14
Slide 19: Brokers, Distributors and Traders
• Highlights the point on traders/brokers responsibility for making sure the manufacturer is compliant to SQE and is aware of the material specification • Requirements defined in the SQE, however traders are not often • Traders MUST ensure SAR is signed compliant • Trader shall have a procedure for
Slide 20: Maintenance
• There should be a process to assess equipment's criticality to food safety. Tools like FMEA (failure mode effect analysis) can be used. • Basic requirements; a written • The assessment should drive preventive preventive and corrective maintenance program and frequency maintenance program shall be
Slide 21: Supplier management and incoming materials
• For microbiologically sensitive materials for which a MDLZ supplier is reliant on their • The supplier shall have a supplier supplier’s kill step, the MDLZ supplier shall management program in place be able to demonstrate they have checked their supplier’s kill step has been validated • The Suppli
Slide 22: Allergen management
• Focus on carry-over: suppliers must take steps to minimize carry-over • Whole or partial pieces of materials from • The supplier shall have an allergen previous run are not deemed as carry-over and management program that shall are not acceptable be integrated into HACCP plan • Carry over levels s
Slide 23: Bulk tankers and transport
• The supplier shall have a procedure in place for the approval of hauliers and bulk tanker providers • Tankers should be clean and for • There should be a process to ensure the tanker company purpose is using approved cleaning facilities • Tanker companies should comply to EFTCO requirements • Made
Slide 24: Hold and Release
• The two sections are combined and duplication • Two separate sections with similar removed content • The hold categories are for guidance and not • Additional section dedicated to mandatory product retrieval (section 8.6) • The site can define the inventory checks detailing product retrieval proce
Slide 25: CAPA and non-conformance management
• If it is identified through MDLZ site assessment (audit, technical visit) that non-conformances from previous site assessments have not been actioned, the supplier site approval status may be affected • General CAPA requirements detailing what should be • Formalized process shall be in place for r
Slide 26: Quality Notifications (QNs)
12 – Quality Notifications (QNs) Note: in the case of big impact on MDLZ finished product or MDLZ production lines, a daily update on progress of investigation from the supplier may be required in order to minimize the risk of business disruption Preliminary Investigation result Acknowledgement RCA
Slide 27: Sections with Minor Changes
SECTIONS WITH MINOR CHANGES
Slide 28: Sections with minor changes
Minor: Wording has changed, been simplified or further reiteration has been given CHAPTER PAGE CHAPTER PAGE 1 INTRODUCTION 3 7 PLANNING AND REALIZATION OF SAFE PRODUCTS 14 1.1 For brokers, Distributors, Traders 3 7.1 Specification Compliance and Contract Review 14 2 CONFIDENTIALITY 3 7.2 Incoming Ma
Slide 29: GMP requirements
• GMP requirements defined • Where a GMP is not deemed as • Specific requirements covering necessary, a documented risk material groups regardless of the assessment must be in place to risk (personnel practices, hair, demonstrate this (e.g. hair hands, clothing & personal coverage in completely encl
Slide 30: Cleaning in place and cleaning out of place
• Monitoring, verification and validation of COP systems and semi-automated parts • No requirement on management washers shall be in place to demonstrate of Cleaning Out of Place (C-O-P) effectiveness as appropriate to product and equipment • CIP (cleaning in place) operating requirements such as va
Slide 31: Pest management
• The program should include an escalation procedure with action limits defined for each target pest • Effective CAPA and RCA plans should be • Pest management program implemented whenever pest activity components described (visits breaches the action limits for any targeted frequency, documentation
Slide 32: Hygienic zoning
• A risk assessment to identify potential sources of cross-contamination between different areas is required • Risk assessment shall be documented • Based on the outcome of the Hygienic • Wording changed: “zone” replaced Zoning assessment, the different areas with “area “ (zones) of the production f
Slide 33: Pathogen environmental monitoring (PEM)
• If swabs are taken from zone 1 “product contact surfaces”, the product made must be placed on hold until PEM results are obtained • PEM “zones” cause some • In case of positive result, root cause must be confusion with the use of “zones” established and documented and MDLZ must in zoning be notifi
Slide 34: Ingredients questionnaire and CoA verification
• GKIT replaced with a MDLZ ingredients Supplier Questionnaire (ISQ) • Materials/ suppliers included in the MDLZ CoA Verification program, and which • Reference to GKIT (Global Kraft require monthly sampling, must be placed ingredient tool) as the document on hold until acceptable results have been
Slide 35: Incoming materials inspection and testing
• Incoming materials inspection and testing • Receipt and Shipping controls, Inspection • There should be a program in place to and Testing (Inbound and Outbound) manage incoming ingredients and packaging • In addition to previous requirements, there shall be a system in place for recording • Docume
Slide 36: Extraneous matter control
• For extraneous matter detection/ rejection devices (i.e. metal detectors, X-Rays..etc.) Probability of Detection (PoD) and False Reject • The supplier shall have a documented Rate (FRR) shall be included in the program program for extraneous matter • Detection devices shall have annual calibration
Slide 37: Internal audits
• Written internal audit program shall be • Trained competent employees in place with defined frequencies conducting audits shall have strong • Employees may conduct audits, but knowledge on the audit scope and there should only be assigned to areas in shall be a process to monitor auditor which the
Slide 38: Split lot deliveries
• For microbiological sensitive materials steps must be taken to reasonably practicably deliver material to MDLZ • The Supplier shall notify the MG containing only one batch/lot number and receiving location if a lot is split shall not be a split lot i.e. the batch / lot between two or more MG locat
Slide 39: Summary
SUMMARY
Slide 40: Summary of changes: Introduction to Section 6
1 INTRODUCTION MG changed to MDLZ throughout the document 1.1 Section reworded to break out more clearly the requirements. Responsible for ensuring warehousing being used is fit for For Brokers, Distributors and Traders purpose and follows GWP 3.2 Global Food Safety Initiative (GFSI) Any discrepancy
Slide 41: Summary of changes: Section 7
7.2 Incoming Materials: Supply Quality New requirements about validation of the process used to eliminate pathogenic organisms when this step is not Management performed on the supplier’s facility 7.3 Receipt and Shipping controls, Inspection and Testing (Inbound and Additional requirements added ab
Slide 42: Mondelez procurement portal link
https://www.mondelezinternational.com/procurement.aspx
Slide 43: Q&A
Q&A
Slide 44: Q&A on regions, QN notification and timelines
Will other regions be organizing this Webinar too? Yes. AMEA: 2 session already done. NALA: some session will come in near future In which way do you notify supplier about QN? Notification to supplier is done via email generally How is timeline of communication monitored? Through our system - SAP Wi
Slide 45: Q&A on PEM, QN priority and investment timelines
Do we need to inform Mondelez when we have a positive PEM YES, same is very clearly mentioned in SQE , in Supplier portal one addendum sample? there are an attached which give more clarity on same. When we receive QN from MDLZ do we know what type of YES this is indicated in QN report which you rece
Slide 46: Q&A on auditor competency and SQE vs BRC
8.1 what is an acceptable process to monitor auditor 8.1 ( Auditing) , so there should be process and procedure to certified auditor , competency? regular calibration on there skills verification Will the presentation be sent to the participants? Yes , it will be sent to all participants Is there at
Slide 47: Thank You
THANK YOU Mondeléz International 2 SNACKING MADE RIGHT
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