Slide 1: Exchange filing cover letter
October 20, 2023 BSE Limited National Stock Exchange of Metropolitan Stock Exchange Department of Corporate India Limited of India Limited Services Listing Department 205(A), 2nd Floor, Listing Department Exchange Plaza, Plot no. C/1, Piramal Agastya Corporate Park, P J Tower, Dalal Street, G Block,
Slide 2: Corporate Presentation October 2023
CORPORATE PRESENTATION October 2023
Slide 3: Disclaimer
DISCLAIMER This Presentation has been prepared by Just Dial Limited (“Just Dial”) for investors, shareholders, analysts and other relevant stakeholders, solely for informational purposes. The information set out in this Presentation, including business overview, traffic related numbers, products rel
Slide 4: Business Overview
ER BUSINESS OVERVIEW
Slide 5: Company Overview
C O M PA N Y O V E R V I E W Justdial’s services connect High user engagement, 145.8 sellers of products & services million ratings & reviews with potential buyers/ users 171.7 million quarterly unique visitors in Q2-FY24 Database of 40.2 million listings Scalable and profitable business model 560,8
Slide 6: Key Strengths
KEY STRENGTHS ❑ First Mover Advantage in Indian Local Search Market ❑ Strong Brand Recognition with 171.7 million unique quarterly visitors^ in Q2 FY24 (171.4 million in Q1 FY24) ❑ Comprehensive database of 40.2 million listings ❑ Attractive Value Proposition For Local SMEs ❑ Experience and Expertis
Slide 7: Nationwide Presence
N AT I O N W I D E PRESENCE Chandigarh Delhi NCR (Noida) Nationwide coverage, branches Jaipur in 11 cities across India Ahmedabad Kolkata Corporate Headquarters in Mumbai, Technology operations in Bengaluru Mumbai Pune Hyderabad 4,946 employees in tele-sales, 6,586 feet-on-street salesforce Bengalur
Slide 8: Platforms Traffic Share
P L AT F O R M S 86.1% MOBILE Mobile Site & Apps Traffic Share Q2 FY24 10.5% D E S K TO P/ P C 171.7 million^ www.justdial.com 3.4% VOICE 88888-88888 ^ Unique visitors are aggregated across various mediums – Voice, Desktop/ PC, Mobile; these may not necessarily be mutually exclusive
Slide 9: Mobile
MOBILE Android & iOS Apps Predictive Auto-Suggest Company, Category, Product Search Map View of Category Search Location Detection Voice Search App Notifications JD Pay Maps & directions Location-based search service Ratings & Reviews Friends’ Ratings Real-time Performance tags for listings Favorite
Slide 10: Website
WEBSITE Predictive Auto-Suggest Company, Category, Product Search Location Detection Maps & directions Operating hours Business logos Pictures & videos Ratings & reviews Friends’ Ratings Favorites Search Plus Popular Category Searches
Slide 11: Voice
VOICE 88888-88888 Operator-assisted Hotline Number One number across India 24 Hours a day x 7 Days a week Multi-lingual support Zero-ring Pickup Personalized Greeting Multiple queries in one call Instant WhatsApp, SMS & Email
Slide 12: Value Proposition for SMEs
VA LU E P R O P O S I T I O N FOR SMEs LISTING OWN WEBSITE PAYMENTS RATINGS REACH Every SME should Justdial can SMEs can accept Ratings are key to With curated be listed on create websites digital payments users’ decision- content including Justdial - India's for SMEs from their making, JD Catalogui
Slide 13: User Engagement
USER ENGAGEMENT 145.8 million Ratings & Reviews Mobile-verified, unbiased ratings Intelligent tags to capture experiences Friends’ Ratings 5-Point Rating Scale Photos Upload with Review Robust Audit Mechanism
Slide 14: Quarterly Unique Visitors (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors (million) 200 180 171.4 171.7 156.5 156.8 159.3 160 149.5 147.9 142.7 144.8 140 120 100 80 60 40 20 0 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24
Slide 15: Quarterly Unique Visitors split (million)
TRAFFIC/ VISITORS Quarterly Unique Visitors split (million) 200 180 160 140 120 100 146.5 147.9 80 124.7 132.2 134.0 137.2 120.2 121.4 124.7 60 40 20 18.3 16.3 17.6 16.7 18.2 17.1 16.6 18.6 17.9 0 6.6 6.2 5.8 6.4 6.1 5.6 5.5 6.3 5.9 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q
Slide 16: Ratings & Reviews (million)
USER ENGAGEMENT Ratings & Reviews (million) 160 143.0 144.6 145.8 137.1 139.8 140 133.5 129.4 123.0 125.3 120 100 80 60 40 20 0 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24
Slide 17: Active Listings - period end (million)
D ATA E N R I C H M E N T Active Listings - period end (million) 45 40.2 40 38.0 36.5 35.0 35 33.9 31.9 32.8 31.0 31.4 30 25 20 15 10 5 0 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24
Slide 18: Listings with Geocodes (million)
D ATA E N R I C H M E N T Listings with Geocodes (million) 30 25.3 25 23.5 22.3 20.8 19.5 20.1 20 18.5 17.7 17.9 15 10 5 0 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24
Slide 19: Images in Active Listings (million)
D ATA E N R I C H M E N T Images in Active Listings (million) 180 165.2 165 150.2 150 139.2 135 131.8 126.6 122.5 117.7 120 109.7 113.4 105 90 75 60 45 30 15 0 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24
Slide 20: Cumulative JD App Downloads (million)
MOBILE APPS Cumulative JD App Downloads (million) 40 35.0 35 34.0 32.2 33.1 31.2 31.7 30.1 30.7 29.6 30 25 20 15 10 5 0 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24
Slide 21: Product Overview
PRODUCT OVERVIEW
Slide 22: JD - Mobile
JD - MOBILE e Justdial a Q Search in Mumbai a t@n w spi a + Shop Online B2B Doctors Travel 6 Ss “Be mS Beauty Education Consultants Rent & Hire oa & x r= Wedding Jobs Repairs PG/Hostel Requisites & Services Loans Real Estate HomeServices Show More Stocks Pay News More < Mainland China Near Me a ep &
Slide 23: JD - Mobile
JD - MOBILE < Interior Designers Colaba, Mumbai Pooja Plywood and Fabrication Rating wWTopRated VJdVerified J 11k Results for your search Verified * Toprated © Bhartik Interiors 285 Ratings Sankalp Phase Mira Road East - 12.3 km 18 Years in Business Open until 9:30 prr @ "Quick service” 41 Recommend
Slide 24: Voice Search
VOICE SEARCH Mainland China restaurant ' Mainland China Restaurant CEB} x ratings Malod West, Mumbai + £ 3min + 200 mts Chinese Restaurants « 25 Years in Business 2 2800 Price for two Open Now: until 1130 pm v “Som [Tove | Menu Locations Reviews Services Qu Start a review Reviews & Ratings 7041 Rati
Slide 25: Enhanced Mobile Page
ENCHANCED MOBILE PAGE < Prequel QA ii s Services Quickinfo Photos About Us All (58) Food (6) Ambience (11) Q 58 photos CHEB 72 ratings Hebbal, Bangalore Restaurants + = 1400 Price for two Open Now: until 1:00 am [Serer | [1 oecten | Overview Menu Reviews Services Qu Start a review Address Ist Floor,
Slide 26: Movies
MOVIES < Justdial aso Q InTheatres MoviesOnline Plays Events Sports Fukrey 3 Jawan Thank You For (Hindi Movie) Gaurav 4/5 ‘Coming (Hindi M. Ono EXORCST The Exorcist: Dono (Hindi The Va Believer Movie) (Hindi Mo" 1 War 0 8 a © 8 = Home Loads Stocks Pay News More < Thank You For Coming (Hin... ap a2 T
Slide 27: JD Pay
J D PAY Seamless digital payment solution
Slide 28: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 29: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 30: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 31: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 32: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 33: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 34: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 35: Beyond Search
B E YON D S EA RCH JD Shopping Flight Tickets Bus Tickets Hotel Bookings Bills & Recharge Stocks Logistics Augmented Reality … and many more.
Slide 36: New Initiatives
NEW INITIATIVES
Slide 37: JD Mobile
JD Mobile ' Mainland China Restaurant [4.2 « Bee Malod West, Mumbai » 4 3min + 200 mts Chinese Restaurants + 25 Years in Business % 2800 Price for two Open Now: until 1:30 pm + Bet |( min | Menu Locations ~— Reviews Services Qu Start a review Reviews & Ratings 7041 Ratings Jd rating index based on 7
Slide 38: Enhanced Ratings & Reviews System
Enhanced Ratings & Reviews System
Slide 39: Enhanced Analytics for Customers
Enhanced Analytics for Customers
Slide 40: Revamped Website
Revamped Website oo Justdial @PEngien + woarevring invertor Rolaions ceadenke wheeeing Ot CSREES Search across ‘3.8 Crore+’ Businesses (come ) Bangalore [ seen i ongeeRS XPERTS REAL ESTATE DOCTORS ooking fc Interior Designers ae @ a ee — ve | =| a Vd W ad & ee J PG/Hostels Estate Dentists YM Consult
Slide 41: Revamped Website
Revamped Website Justdial Bangalore Prequel Bongotore > Restaurante in Bangalore > Restourants in Meboa! > Preque! +52 More “ GE xxx 3 Rating: jel ped Hebbal, bangalore + Open until 00. am + @ 1400 Price for two Menu Address Ist Floor, Umiya Velocity, Hebbal, > ane Bangalore - 560024 > B) GetDirecti
Slide 42: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 43: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 44: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 45: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 46: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 47: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 48: JD Mart – Exclusive B2B Platform
JD Mart – Exclusive B2B Platform, a New Wholesale Experience
Slide 49: JD Mart - Product Stack
JD MART - PRODUCT STACK Explore Buyers Product Search Marketplace Retailers g Search Auto Complete oS Logistics Business *- Discover 4 Lending cou! Industrial Buyers RFQ By Bulk Upload Barcode Scan Turnkey Project Managers RFQ By Product Name
Slide 50: JD Mart - Product Stack
Protection & JD MART - PRODUCT STACK Certification Transact Content Seller Tools © «@ Product Images Catalogue RFQ Buy Online © Jd Pay Escrow Verified Jd Pay Verified Catalogue Management (Mobile & Desktop) Videos Specification Send Call Enquiry Trust Trade Assurance Real Time Lead Management [ Desc
Slide 51: JD Mart - Product Stack
JD MART - PRODUCT STACK Platform Availability Analytics Support Real Time Dashboard H Logistics Integration iOS iPhone App Lead Management Payment Escrow = ip! Android App aL Grab Lead Complaint Redressal @ Website Mobile Site
Slide 52: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 53: JD Xperts – One Stop Solution for On-Demand Services
JD XPERTS – ONE STOP SOLUTION FOR ON -DEMAND SERVICES
Slide 54: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 55: JD Omni – Cloud-Hosted Solution for Digitalizing Businesses
JD OMNI – Cloud-Hosted Solution for Digitalizing Businesses
Slide 56: JD Omni - Product Stack
JD OMNI - PRODUCT STACK “=== Online Store / “W Business Website & Sites eel Sell Ontine =] Receives Inquiries & Book Appointment Sell Online 0 Pe 09 @ RM & Mobile Focused Powerful Cart & Prefilled Address Discount/ Wishlist Reviews & Design Search Checkout & Payment Coupon Code Rating =: = 2&4 FF fF
Slide 57: JD Omni - Product Stack
Product JD OMNI - PRODUCT STACK 2 > - | 8 J & Bulk Upload Add Products 16 Million Product Create Custom J CSV via Barcode Catalogue Library Product : up Bene & 3 ss i a Jd Pay UPI Credit Wallets Net coD Send Online eS Debit Card Banking Payment Links B GEN fone aKa = ra Shipyaari Swiggy Dunzo Local
Slide 58: JD Homes
JD HOMES OF 0.99, 5 nas MoaDA PAL wtace ua 2:00) Cun or msg o © Prime Property Consultant 61 rating Sanpads Sector |, Mumbai « @ 68min « 224km Estate Agents - 28 Yeors in Business Response time: 38 mins + @ 183 people enquired Open Now! until 800 pen + Overview Properties Reviews Services @105Cr im)
Slide 59: JD Homes
JD HOMES JdHomes You want to Sell or Rent your Property? Post Property Advertise Favourites @ RENT | COMMERCIAL = PG/HOSTELSE) «= PROJECTS Mumbai @ Search for locality, landmark or projects GO = | 2. sear | 1 & 2 BHK HOMES FROM INDUSTRIAL GALA FROM <1 6 38 LACS* ~34.80 LACS* Ss Trending Projects for
Slide 60: JD Shopping
JD SHOPPING < mumbai - 400064 v =f Q Jd Shopping Electronics Home & Kitchen soe 6 Most Popular & Top Brands, Best discounts G 3) = a ome Stock Pay News ore ome Stocks < Mumbai - 400064 ~ Phone 13 (512GB, Midnight) kee = 1,09,900 Get by Today 4:30 PM From 1 Seller Phone 13 mini (256GB, Bue) wake % 79
Slide 61: Financial Overview
Lord FINANCIAL OVERVIEW
Slide 62: Key Business Attributes
E F F I C I E N T & P R O F I TA B L E B U S I N E S S M O D E L ▪ Paid Advertisers pay a fixed fee to run search- led advertising campaigns for their businesses on Justdial’s platforms ▪ Various premium & non-premium listing packages available which determine placements in search results ▪ Multiple
Slide 63: Operating Revenue (Rs million)
REVENUE Operating Revenue (Rs million) 2,700 2,606 2,470 2,400 2,325 2,214 2,100 2,053 1,856 1,800 1,667 1,560 1,589 1,500 1,200 900 600 300 - 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24
Slide 64: Adjusted EBITDA (Rs million) & Margin %
O P E R AT I N G M A R G I N Adjusted EBITDA (Rs million) & Margin % 600 18.6% 20% 500 15.3% 14.7% 13.3% 13.3% 15% 400 10% 300 9.5% 5.9% 200 6.3% 5% 195 100 -0.5% 208 110 294 356 363 486 0% - 100 -8 -100 -5% 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 Note: Adjusted EBITD
Slide 65: Expenses as % of Operating Revenue
COST STRUCTURE Expenses as % of Operating Revenue 120% 1.4% 1.4% 3.1% 1.5% 100% 1.6% 3.0% 3.7% 1.6% 4.5% 1.4% 3.0% 1.6% 1.5% 3.1% 17.5% 1.2% 2.9% 1.8% 4.0% 1.0% 3.3% 0.9% 2.5% 15.1% 15.2% 12.5% 3.5% 3.0% 80% 12.2% 3.1% 13.6% 11.6% 11.2% 10.1% 60% 40% 78.6% 83.0% 78.9% 78.0% 73.0% 74.5% 73.1% 74.1% 7
Slide 66: Other Income (Rs million)
OTHER INCOME Other Income (Rs million) 1,000 814 800 713 742 565 579 600 400 356 352 286 200 - -200 -400 -600 -600 -800 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 Note: Other Income in 1Q FY23 was impacted due to mark-to-market (MTM) losses on treasury portfolio owing to
Slide 67: Net Profit (Rs million) & PAT Margin %
NET PROFIT MARGIN Net Profit (Rs million) & PAT Margin % 1,000 36.0% 40% 34.0% 33.8% 800 27.6% 30% 25.4% 21.1% 600 20% 12.2% 13.3% 400 838 834 753 718 10% 522 200 329 194 222 0% - -10% -200 -484 -400 -20% -26.1% -600 -30% 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24 Note:
Slide 68: Active Paid Campaigns - period end
PA I D C A M P A I G N S Active Paid Campaigns - period end 600,000 548,270 560,830 538,220 521,880 525,000 503,840 483,690 461,495 450,000 430,720 437,335 375,000 300,000 225,000 150,000 75,000 - 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24
Slide 69: Cash & Investments - period end
CASH AND INVESTMENTS Cash & Investments - period end (Rs million) 45,000 42,822 40,668 41,592 39,344 40,000 37,734 37,690 38,201 37,396 38,189 35,000 30,000 25,000 20,000 15,000 10,000 5,000 - 2Q FY22 3Q FY22 4Q FY22 1Q FY23 2Q FY23 3Q FY23 4Q FY23 1Q FY24 2Q FY24
Slide 70: Sales Strength - Period End
SALES FORCE Sales Strength - Period End 14,000 11,947 11,590 11,746 12,000 11,332 11,532 10,601 10,170 10,000 4,971 4,749 4,734 4,841 8,073 4,795 8,000 3,996 4,474 6,825 3,136 6,000 1,748 1,750 1,746 1,745 2,759 1,608 1,730 1,699 4,000 1,295 1,116 4,566 4,807 5,228 5,091 5,266 4,946 2,000 4,428 2,95
Slide 71: 2Q FY24 Performance Summary
JUST DIAL LTD - 2Q FY24 (Quarter ended September 30, 2023) PERFORMANCE SUMMARY Metric Unit 2Q FY24 2Q FY23 YoY change 1Q FY24 QoQ change Operating Revenue (₹ million) 2,606 2,053 27.0% 2,470 5.5% Operating EBITDA (₹ million) 488 170 186.3% 367 33.0% Operating EBITDA Margin % 18.7% 8.3% 1042 bps 14.9
Slide 72: 2Q FY24 Performance Summary
JUST DIAL LTD - 2Q FY24 (Quarter ended September 30, 2023) PERFORMANCE SUMMARY Metric Unit 2Q FY24 2Q FY23 YoY change 1Q FY24 QoQ change Unique Visitors (million) 171.7 156.5 9.7% 171.4 0.1% - Mobile (million) 147.9 132.2 11.9% 146.5 0.9% - Desktop/ PC (million) 17.9 18.2 -1.4% 18.6 -3.7% - Voice (m
Slide 73: Board of Directors
BOARD OF DIRECTORS EXECUTIVE DIRECTOR V.S.S. Mani is the Founder, Managing Director and Chief Executive Officer of Justdial. With over 35 years of V S S Mani experience in the field of media and local search services, he has successfully steered and kept our business on the growth track, driven by t
Slide 74: Board of Directors
BOARD OF DIRECTORS NON-EXECUTIVE DIRECTORS V. Subramaniam is a Chartered Accountant and Cost Accountant. He has over 25 years of experience in the fields of finance, accounts, taxation and business management. He has over the years served at various V. Subramaniam leadership positions in industries
Slide 75: Leadership Team
LEADERSHIP TEAM Name Designation Experience Functional Areas Overall growth strategy, planning, execution & V S S Mani Managing Director & CEO 35 Years management V Krishnan Group President 29 Years Growth Strategy and Business Development Finance, Strategy, Accounting, Treasury, Audit, Legal, Abhis
Slide 76: Shareholding Pattern
S H A R E H O L D I N G P AT T E R N 5.12% 74.30% FOREIGN PROMOTER INVESTORS GROUP* 9.39% AS ON INDIVIDUALS SEP 30, 2023 11.19% DOMESTIC INVESTORS *Stake held by Promoter - Reliance Retail Ventures Limited (RRVL) = 63.85%
Slide 77: End of Presentation
End of Presentation Registered & Corporate Office: Just Dial Limited, Palm Court Building M, 501/B, 5th Floor, New Link Road, Malad (W), Mumbai - 400064. For any queries, please contact us at investors@justdial.com